GoodHire Reviews

“budget-friendly sourcing tool

Pros

For me it's an extremely budget-friendly tool that delivers dependable background information quickly and reliably. What really stands out is how it aligns and manages our entire onboarding workflow from initial research to final approvals making the process much simpler and more cohesive for everyone involved. It's affordable, efficient and surprisingly powerful for the price.

Cons

I truly don't have any complaints to share about it. Nothing stands out as a dislike from my experience.

“easy access and onboarding

Pros

It's very easy to access and use and simple from the very first login. I can quickly teach others how to operate it often with just a brief walkthrough or a simple guide and they're up and running with confidence almost immediately. That ease of adoption has been a huge time-saver for our team.

Cons

The pricing seemed slightly unusual to me yet I found it to be worth the value eventually

“Simple and efficient platform

Pros

For our needs the platform's simplicity and features make this tool very efficient to use.

Cons

I wish I didn't have to open the platform just to see details that were already included in the email. Beyond that I don't have any other complaints.

“background check limitations

Pros

I really appreciate that their fees are noticeably cheaper than many other providers and I find the interface easy and simple to get around.

Cons

We haven't found their background checks to be very reliable particularly after moving from Checkr which handled things better for us. Overall our experience has been disappointing because the system ends up pushing most of the verification workload onto the candidates themselves.

“user-friendly bamboo hr integration

Pros

it is great that how user-friendly and easy it is to operate and I appreciate that it integrates with BambooHR.

Cons

processing time is really awful although I'm not entirely sure the delays are their fault.

“convenient background checks

Pros

Implementing background checks and screenings with this system is incredibly easy and feasible. Over the course of more than two years I've only reached out to support a single time which turned out to be my mistake and they responded promptly, fixed the issue and guided me through the correction.

Cons

Honestly I can't point to any downsides from my experience, the product has consistently done exactly what it's supposed to in a very easy way every time I've used it.

“easy new hire setup

Pros

Using it I'm able to easily set things up and send information to a new hire, it also keeps me in the loop about the expected timeline for when everything will be wrapped up.

Cons

From my perspective we can't technically hold this tool accountable for fraudulent data the same way we can with E-Verify or other official programs.

“excellent background screening

Pros

We used this service to run background checks on our new hires and if background screening is all you're after, it's an excellent fit.

Cons

I discovered it doesn't integrate with Paylocity so I had to handle extra manual steps and it increased our workload.

“Candidate self-input feature

Pros

One of the things I appreciate about this app is that candidates can input their own details which cuts down a lot of work for our team. I also find the interface very simple and easy to navigate so it's quick to understand and use.

Cons

We're held back by the requirement of a Social Security number to run background checks and I also find the whole background-check process takes longer than I'd like which slows hiring down.

“Time-saving and reliable tool

Pros

I find it incredibly easy to use, it saves me a huge amount of time and it truly does what it promises so I don't feel the same hesitation I have with other programs.

Cons

My only issue is that the server gets a little sluggish at times when it's updating other than that I'm impressed.

“fast and efficient deliveries

Pros

What I appreciate most about this software is how easy it is to use. On top of that, deliveries are fast, usually they turn things around within a single day.

Cons

I wasn't clearly informed about the two different payment options by customer support. She omitted that I could either pay a one-time $300 fee so they handle collections from candidates, or choose to be billed directly and pay monthly for candidates. I only found this out when the first invoice arrived. After customer support reached out about the service, I replied with the email thread and told him I was disappointed but nobody else at the company has followed up or explained the situation to me. That lack of communication left me feeling frustrated and out of the loop.

“Submission inconsistencies cause hassle

Pros

I appreciated that an independent company focused on getting me verified quickly and I found the process very efficient.

Cons

When any of my details didn't line up exactly, my submission would get kicked back and if my references missed a call I ended up getting flagged. It became a real hassle keeping my employer info, the background check and all the dates consistent and I ran into trouble once when I accidentally entered the wrong end date for a job.

“Clean and fast interface

Pros

this platform has a clean, easy-to-use interface and I find that results come back fast while candidates stay informed throughout.

Cons

from my perspective the basic check doesn't give much detail although there are plenty of extra checks you can add to tailor the screening to your needs. My problem is that those add-ons quickly drive up the overall price which becomes expensive faster than I'd expected.

“easy integration and support

Pros

Integrating with our recruiting and onboarding systems was simple and I found their customer support very collaborative.

Cons

We haven't found any missing features so far actually this solution provides far more capabilities than the tools we were previously familiar with.

“convenient and comprehensive

Pros

The software is easy to operate and I find it provides comprehensive details and quick replies.

Cons

Honestly I can't think of any negatives. I feel they have built a great, dependable product.

“simple navigation and compliance

Pros

navigation is incredibly easy and I find guidance on searches and compliance features very helpful.

Cons

haven't used it enough yet to point out many definite drawbacks, the main issue for me so far is that there's a bit of a learning curve to get comfortable with everything.

“remote candidate data input

Pros

Prospective hires can fill out details online and I find generating and interpreting reports simple and clear.

Cons

For me having the system automatically conduct annual MVR checks on every current employee would be an extremely useful addition.

“pre-packaged options

Pros

For me the platform is easy and I find the pre-packaged options really handy.

Cons

I did have to spend quite a bit of time navigating it but apart from that I didn't encounter any problems.

“easy background check process

Pros

Running a background check is simple and I find the provided choices easy to follow.

Cons

When I go through the background check results, I can immediately tell whether it came back clear or not, however digging into the finer details isn't nearly as easy as it probably should be.

“User-friendly layout

Pros

The layout is user-friendly and I find it makes features easy to locate and reports easy to read.

Cons

purchasing additional candidate searches can get quite expensive for me.

“fast turnaround and navigation

Pros

Sending background check information is immediate and I find the software speedy and easy for my team to understand.

Cons

Honestly I can't think of any changes to suggest. Everything functions smoothly for our setup and satisfies our requirements.

“Outstanding customer service

Pros

Customer service is outstanding and I find using this platform a complete convenience.

Cons

I get held up by delays when other counties are still working with paper files.

“simple weekly workflow

Pros

Navigation is easy and I find the simple report views save time and reduce headaches.

Cons

We often find it's geared more toward employees than volunteers and that sometimes leaves our volunteers confused about how to navigate the system.

“Smooth setup and reports

Pros

Honestly I really appreciate how simple the platform's setup is. My team can jump in, find their way around, pull up reports without trouble and handle billing tasks smoothly. I also like our customer service rep, she's fantastic!

Cons

At the moment, I don't have any complaints about the software.

“Helpful and responsive team

Pros

Working with your team has been incredibly easy, my colleagues and I find everyone pleasant and helpful. We've had every issue we've raised addressed and I feel like you genuinely listen to our concerns.

Cons

I recommended your product to a neighboring school but sadly you weren't able to match the pricing they were offered and that school ended up choosing a different vendor. I felt a bit taken aback because the whole setup process with you was so smooth and pleasant.

“efficient daily results

Pros

For my organization, this tool has been incredibly helpful. It's easy to operate and they typically deliver results to me within one to two days.

Cons

Haven't run into any issues with them so far. I only utilize their service occasionally.

“remote background check workflow

Pros

What I appreciate most for our company is being able to run background checks remotely. I also find it incredibly user-friendly for both our team and applicants, with fast turnaround times and easy reporting that together make this tool excellent for our hiring workflow.

Cons

Since we have a lot of staff who must carry Department of Transportation cards due to driving and shipping goods across state lines, I would really like to see DOT card support added to this tool's feature set, it would be a valuable enhancement for us.

“Thorough and fast screening

Pros

For me this tool is really easy to navigate and delivers a full background screening for our employees and the whole process feels fast and very thorough.

Cons

nothing to mention here, honestly I can't come up with a single negative point to mention.

“Out-of-state consent complexity

Pros

Overall I'm really pleased with the service and I found the only tricky part was handling driver consent for out-of-state employees � I would have appreciated a more detailed email explaining that step.

Cons

It comes across as redundant when I'm asked how I'm going to use the reports. Almost every time I log in I have to acknowledge something and that repeated prompt gets annoying.

“fast and reliable checks

Pros

Background checks are thorough and I find the fast turnaround very helpful, plus the system is easy to use.

Cons

Up to this point, we haven't run into any issues with the software.

“Quick and efficient results

Pros

Using this tool is simple and I find the quick results have sped up our hiring process.

Cons

At my company I don't see any downsides with this tool everything works well and there are no real cons I can point to.

“ATS integration speeds workflow

Pros

Integration with our ATS makes running checks feasible and I find it extremely easy to get results back quickly.

Cons

For me there wasn't anything about the software I disliked.

“Long-term reliable platform

Pros

Our company has relied on this software for years and I find the site easy to navigate, informative and reasonably priced.

Cons

Haven't personally used rival programs so I can't make a balanced comparison and I also haven't felt the need to urge our leadership to pursue or evaluate other vendor options. Overall we place strong trust in this software's reliability and ongoing performance and support.

“Automatic and fast processing

Pros

After entering minimal information, the tool handles the rest automatically and I find the turnaround almost instantaneous � it's reliable enough that my team depends on it for nearly all background checks.

Cons

We wouldn't change a thing, it matches our needs exactly and works flawlessly for us.

“easy client consent and billing

Pros

Clients can submit consent and share information directly and I find the online billing and fast reports very convenient.

Cons

No complaints. Overall I've had a very good experience.

“Lifesaver for every request

Pros

This tool has been a lifesaver for our company and I find its cost fair and reasonable.

Cons

I haven't run into any major problems so far. Whenever it seemed like a new obstacle might pop up, the tool stepped in and resolved things quickly, keeping our workflow smooth.

“fast results and simple use

Pros

Results appear almost instantly and I find the software very quick and easy to use.

Cons

Sometimes I find a crime or conviction isn't listed simply because the agency doesn't take part in online reporting and I'm aware that's not really an issue with the software itself, is it?

“ats integration convenience

Pros

Integration with our applicant tracking system is feasible and I find using the tool easy.

Cons

We experience delays for some checks to return although that's not the tool's fault.

“User-friendly and accessible chat

Pros

Accessing the chat room for quick answers is simple and I find the platform very user-friendly overall.

Cons

For candidates who need a re-run of their background check because the original has expired, I've found it really frustrating how hard it is for them to submit the required consent form. On top of that, over the past few years the company changed the pricing structure and we weren't informed at all, we only discovered the new charges when we went to purchase additional credits.

“simple setup and notifications

Pros

Setting up the integration was really simple and I find the notifications, simple interface and easy workflow particularly helpful.

Cons

To be honest there's nothing about this service that bothers me. I've worked with other background screening providers at past employers and none were as easy to navigate or delivered screening results as quickly as this platform.

“feasible interface and support

Pros

Support is easy to reach and I find the interface simple.

Cons

Maybe I missed this but it would help if you clearly highlighted that extra charges can apply for county checks, employer verifications and education verifications, among other things.

“Timely updates and reports

Pros

Response times are very fast and I find the updates and final reports consistently clear.

Cons

At the moment, I don't have any suggestions for improvements to offer.

“Quick results with clear alerts

Pros

Results are delivered quickly and I find the candidate-facing interface easy to navigate while fitting easily into our hiring timeline.

Cons

I do receive a lot of update emails for each candidate, it's fine technically but that volume of notifications feels unnecessary.

“convenient tier selection

Pros

Selecting different tiers of background checks is simple and I find the tool very easy to use.

Cons

So far I haven't come across any situation where I thought the software fell short in any respect.

“Affordable and feature-rich reports

Pros

What I really like is the price and the features when running a report because everything comes with descriptions and step-by-step help.

Cons

Sometimes I find the processing times are uncomfortably long.

“full range of checks available

Pros

having the full range of checks and tests available is great for me.

Cons

Because we operate in a global marketplace and rely on this tool for quality results and its ease of use, I feel it would be hugely valuable for our organization if the platform offered a wider selection of international background checks as well.

“Quick and reliable processing

Pros

I find this product incredibly easy to use and it consistently delivers quick results.

Cons

When I make a mistake entering information, the app isn't very forgiving and it's difficult to correct errors.