Gusto Reviews

“So convenient”

Pros

It makes it simple to upload documents for employees to sign. It also organizes the process of approving and denying paid time off requests. Also, it helps us manage employee hours and pay which has really organized a lot of different tasks for our small business.

Cons

Something I'm not thrilled about is that it won't let you submit a time off request if the hours aren't already available in the balance. We use time off accrual and even when the hours will be there by the time the request is due, the system still blocks the request if the balance isn't sufficient at submission time.

“easy navigation”

Pros

I really appreciate that the app includes everything I need and the layout gives me a clear menu to jump to my personal information quickly. It also makes it simple to move from one area to the next when I'm acting as a leader.

Cons

The enhanced authentication can be a bit inconvenient. Sometimes it asks for a code sent to me by text or my personal email and when I'm working I don't always have access to my personal email to enter it right away.

“friendly platform for first jobs”

Pros

Feels extremely user-friendly. Since I'm a young adult starting my first full-time role, I can navigate the site confidently without feeling lost.

Cons

I'd love it if, for upcoming paychecks, the platform showed an estimated amount of money... though that limitation might be specific to how my company has it set up.

“payroll made simple”

Pros

The tool stood out to me mainly because it's super user-friendly and feels genuinely adaptive. From handling payroll to keeping employee details organized, everything is laid out clearly so it's easy to move around even if you don't have a ton of prior HR/payroll experience. I also really valued the automation-tax calculations and filings are handled for you which both saves time and lowers the chances of mistakes. Overall, it breaks down complicated HR and payroll work into a setup that feels efficient and pretty stress-free.

Cons

The part I liked least was that a few features can feel a bit limited when you're dealing with more complex business requirements. It performs well for simple payroll and HR tasks but the customization options don't feel as flexible as they could be.

“automated nonprofit admin made easy”

Pros

Genuinely, it made daily operations for our small nonprofit a lot more manageable. The platform handles everything from bringing on contractors and staff to reliable, smooth time-tracking. What used to feel like a huge administrative load is now a simple, automated workflow which has saved us a ton of time and back-and-forth.

Cons

Honestly there isn't anything I dislike about it. It's covered every need our nonprofit has had and I haven't run into the usual software frustrations that come with other tools.

“user-friendly”

Pros

Very simple to use and it turns payroll and onboarding into a smooth routine. They also stay on top of updates and roll out new products pretty regularly.

Cons

It's hard to find anything to dislike. Occasionally there's a minor glitch but when something crops up, support is quick to resolve it.

“strong payroll automation!!”

Pros

Turned out to be an excellent payroll platform. It handles submitting all the required tax payments which removes a lot of the manual work. I also appreciate the reminders it sends... both via email and right on the dashboard so task follow-ups stay on track.

Cons

There isn't much to complain about. The pricing feels a bit steep though it looks pretty comparable to other payroll tools out there.

“excellent usability for everyone”

Pros

Feels very user-friendly for everyone involved. Signing up is simple, the dashboard is simple to navigate and all the key info is gathered in one place.

Cons

Only minor downside is that you can't view your upcoming pay details yet. It will indicate that a deposit is on the way and show the deposit date but the actual paystub doesn't appear until after the money is deposited.

“Great software”

Pros

Handles automated payroll, tax filing, employee self-service, benefits administration and onboarding in a way that really works well for small businesses. Everything feels connected so getting employees set up and running payroll without tons of manual work is a big win.

Cons

Customer support can take a while to get through. Costs also seem to climb on a per-employee basis, customization options are pretty limited and the mobile app doesn't feel as strong as the desktop experience. Also some of the more advanced tools are only available on higher-tier plans.

“email routing works but pricey”

Pros

Setup felt simple and the system routed emails to the contractors so they could complete everything that was needed. It also made it simple for me to review the submissions when they came back.

Cons

Pricing was a dealbreaker... it's pretty expensive for a small business and we ultimately moved on because of the cost. I also ran into frustration with having to run repeated searches just to locate items.

“quick at-a-glance updates”

Pros

Being able to check your details right away, at a glance, has been super convenient. Notifications and alerts show up right at your fingertips whenever you need them.

Cons

Contractors can't view their information at all so you have to be an employee of the company you're working for to access it.

“Love on-time taxes”

Pros

Payroll runs fast and stays really accurate. Direct deposit is a big plus and taxes are handled on time...no missed deadlines and no surprise penalties.

Cons

There's no real way to customize withholding taxes while you're running payroll. If you need to adjust withholdings, you have to open each employee's profile and update it individually.

“solid value”

Pros

It really feels like a good value for the money. I've been using it for a couple of years now and it's consistently done its job well. Also, the company stays on top of things with regular updates and clear notifications about when certain tasks need to be handled.

Cons

Reaching support can occasionally be frustrating because everything runs online. Depending on what you need, the back-and-forth can also take longer than expected due to the process length.

“Updates are good”

Pros

The biggest win with it is how quickly you can get everything set up for payroll. Deployment and payroll management feel simple and I can usually have payroll ready in under 30 minutes.

Cons

What I like least is the way pricing keeps creeping up without clearly adding extra value. Also, customer service hasn't been as responsive or helpful as I'd expect.

“beginner-friendly hr tools”

Pros

Gusto's interface is simple and the app experience feels really polished. The set of tools comes across as beginner-friendly for both admins and employees and it gives the whole process a light, fun vibe.

Cons

Our company didn't feel confident that it could scale enough to cover all our HR needs and we also wanted features like Learning Management that weren't a fit for us.

“Payroll and hr made simple”

Pros

My favorite thing is how it organizes payroll and HR work. The interface is genuinely user-friendly and it automates a lot of the repetitive tasks that usually take up too much time. It also makes it much easier to keep employee pay accurate and delivered right on schedule.

Cons

Not much to complain about. The only minor hurdle is that if youre brand new to the tool, you might take a bit of time to wrap your heads around every feature though after that initial setup it feels very adaptive.

“easy navigation”

Pros

The app is simple and pleasant to use and moving around through the screens feels really adaptive. The website matches that same experience so switching between the app and the site doesn't require any extra learning. I did run into one frustrating issue with it but the team handled the bugs quickly and customer support was genuinely helpful while everything got sorted out.

Cons

A few times, the screens take a moment to load. It's not painfully slow but it can slightly slow down the workflow when you're trying to get things done fast.

“Works really well”

Pros

Working in HR, having a platform like this in one place is genuinely helpful. Payroll processing and onboarding new hires felt pretty simple and since I only manage three locations, switching between sites was convenient. I also liked the flexibility for labeling employees and making sure the right tax documents were attached to the correct person.

Cons

Whenever I reached out to customer support, it often felt like I was dealing with someone who didn't fully understand my situation or the representative wasn't comfortable speaking English. Even though they typically picked up quickly when I was able to get through, a few times my questions still weren't resolved after the call.

“gusto is simple for payroll”

Pros

Really enjoy how simple it is to use for a small business owner who doesn't have prior experience managing payroll and everything tied to that side of the business. The platform also provides helpful checklists for hiring, plus guidance on which forms need to be filed and which taxes have to be submitted when the time comes.

Cons

Not a fan of the pricing setup for upgrading to the time tracking feature... it's billed per person. Since more than half of our team is salaried, we only need time tracking for two employees but the upgrade would cost extra for the other six people as well.

“steady performance”

Pros

I still like everything the same way I did when I first started using it... nothing has changed since my previous review.

Cons

Till now, nothing has changed except customer service which has been running slower lately.