Total 1032 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

22%

3

Stars

3%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M
molly

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0

Worth the cost!

Pros

I appreciate that this is an all-in-one platform. We handle payroll, onboarding, time sheets and HR support all in one place. It's really user-friendly and as an employee, it's great to easily track pay stubs, PTO and sick time.

Cons

I don't really have any cons for how much I use the app. I feel like it's expensive for smaller businesses, though.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

S
staci

Internet, 51-100 employees

Less than a year

5.0

game-changer for freelancers

Pros

I really like the perks! They take care of everything. getting paid was never an issue and it's fast and secure. The dashboard layout makes it so easy to find my contracts.

Cons

I use it to get paid from different companies since I'm a freelancer. It works fine but it would be better if you could import contracts from companies that don't use the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
mena

accounting, 500+ employees

More than a year

5.0

Payroll automation at its best

Pros

This has been a reliable payroll software for both contractors and employees. The interface is user-friendly and all the features make it an effective payment platform. Onboarding new employees is very easy with this software.

Cons

Haven't had any major issues since using this software. No complaints here!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kenidra

Computer & Network security, 500+ employees

More than a year

5.0

Big thumbs up for gusto

Pros

With gusto, going through the onboarding paperwork was very easy. I could also access my paystubs without any issue.

Cons

There's nothing I dislike about it. It's an awesome onboarding tool and I'll definitely keep using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Livvie

Recreational Facilities and services, 1-10 employees

Less than a year

5.0

smooth integration!

Pros

I like how smooth it is to integrate gusto with other tools like Connecteam for running payroll every two weeks. It makes everything so much easier.

Cons

Changing personal info, like my address, to access money from gusto savings faster is tricky. I tried updating it, but it wouldn't let me. It said my address didn't match my card, and I couldn't fix it

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jack

sports, 11-50 employees

Less than a year

5.0

amazing service !!

Pros

It's so easy to see my upcoming pay and split my paychecks. I also love how it shows estimated taxes, so I know I'm being taken care of properly.

Cons

I love the software but I usually get emails and notifications hours after I've already been paid. It's kind of annoying, so I turned off my notifications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S
shaune

Retail, 51-100 employees

Less than 6 months

2.0

just an average product

Pros

getting paid early is such a great perk with it but when it doesn't work, it definitely creates a big headache for me.

Cons

sometimes the app doesn't work & we've had to wire payroll to clients, which means covering wire transfer fees.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

7

Functionality

6

P
Philip

accounting, 1-10 employees

More than a year

1.0

not a good experience aT aLL!

Pros

The user interface is friendly and logical. It separates employees from contractors, making payroll automation very smooth.

Cons

I regret using this company. They care more about their fees than customer service. They messed up my Paid Time Off and blamed me without any proof. They even ignored my employee termination date, which cost me money.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

2

Functionality

3

N
Neil

sports, 11-50 employees

More than a year

5.0

Best choice for payroll

Pros

It's really easy to use and I especially like the simple pricing model. as I get busier, my costs go up but when things slow down, the pricing decreases based on how many active employees I have.

Cons

It's hard to reach someone live when I need help but they're usually good about calling back.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

M
matt

Information Technology and services, 11-50 employees

More than a year

5.0

great pick!

Pros

UI is great and using it is simple. The product has been reliable and accurate for us for many years.

Cons

It would be great if it notified me when contractors submit documents. Right now, we have to keep asking them to let us know when their invoice is online.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

V
Vanessa

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0

effective & simple payment tool

Pros

It was such an easy platform to use. I didn't need any instructions and it was totally worth the price.

Cons

Honestly, I can't think of anything I didn't like about the platform. No complaints from me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
emily

Real estate, 1-10 employees

More than a year

5.0

Love using it

Pros

Their interface is really user-friendly. It has alot of useful features like tracking time off and managing spending accounts, which I really appreciate.

Cons

Idk what to say here. It works great for our needs and I haven't had any issues. It's been perfect for our small company.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Laurie

Human Resources, 11-50 employees

More than a year

4.0

effective HR system for smBs

Pros

This product is great for small companies. It's easy to use and handles a lot of functions. It's perfect for small teams because it's not too complicated. everything stays organized in one place.

Cons

It's not the most powerful software and you have to poke around a bit to find things. But once you get the hang of it, it's very flexible.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

T
Tim

Construction, 1-10 employees

Less than a year

4.0

automates payroll perfectly

Pros

It's very helpful for managing payroll and employee information. It automatically calculates taxes and pays so no need to do anything manually. adding new employees is easy and everything is saved in one spot.

Cons

some options are hard to find if you want to make changes later. The interface is clean but sometimes it's unclear where to click.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

H
Hailey

Food & Beverages, 1-10 employees

More than a year

4.0

a win for both employers & employees

Pros

as an employee, I really loved it! It gave me real-time updates and let me check my most recent pay stubs, down to the minute. I liked being able to track it weekly.

Cons

The only downside is the delay. my paystubs are always accurate but I wish I could see a more real-time clock-in and clock-out experience.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

D
Damon

Telecommunications, N/A employees

More than a year

5.0

perfect for handling payments!

Pros

Communication and tracking payments with it has been excellent. It makes everything so easy to manage.

Cons

I haven't had any issues or problems with the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Daniel

Retail, 1-10 employees

More than a year

4.0

easy payroll processing

Pros

It's easy to get the hang of, which is great, especially for ICa. In short, it's perfect for basic payroll without the extra features that can become confusing, like some older platforms Ive used in the past

Cons

It's simple but there are a few features that would make it better especially for organizing things. an aPI with google Drive would be a great addition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

CT
Connor T.

electrical/ electronic manufacturing, 11-50 employees

More than a year

5.0

smooth tool with amazing automation!

Pros

Payroll has become nearly automatic for us thanks to this Tax filings, onboarding and benefits are all centralized and automated. The employee self-service portal is a huge plus for transparency.

Cons

The support team isn't always quick to respond, especially during busy hours. I'd love to see more customizable reports as well.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

D
Diane

marketing and advertising, 11-50 employees

More than a year

5.0

fantastic support

Pros

gusto is really easy to use and the customer support is fantastic.

Cons

I can't think of anything I didn't like. The platform was great to use but it started to feel a little less effective as our company grew.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
michelle

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

a bit pricey but incredibly easy to use

Pros

setting up and using It's was very smooth. I really like the reminders they send out for important tasks.

Cons

It was a bit pricey for my small business with just 2 employees.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10