Gusto Reviews

“time tracking made simple”

Pros

This is a very user-friendly app that lets every employee handle time tracking and submit time-off requests without hassle. Customer support has been genuinely strong for a small business setup and the overall value feels solid for what you get.

Cons

No real complaints here. We've been able to configure the system so employees get as much independence as we want, while everything stays organized enough to keep payroll and scheduling workflows smooth.

“awesome UI for HR”

Pros

Genuinely, this is a great HR and benefits platform. The UI has a really nice, modern feel and it's packed with useful features, pay and benefits are both simple to find and update. Everything feels quick to access so managing HR tasks doesn't take much effort.

Cons

Only downside is that it can show more information and features than I personally need. A lot of the extra options don't feel particularly useful to me and they can make the interface feel a little cluttered.

“could be better”

Pros

They initially acted like the setup would be simple and effective and that promise didn't hold up. Early on they replied quickly in chat but after that they basically stopped responding and only showed up once things were escalated.

Cons

Customer service is dishonest about their forms and tax filing and it cost the company money. They said I completed a W-4 and used it to determine the tax withholding but that claim is false, they presented inaccurate information and handled the withholding incorrectly.

“easy setup”

Pros

Its pretty simple to use and the customer support team gets back quickly. It's a solid fit for small businesses that want help managing payroll without spending a ton of money. Employee management also feels smoother since it lets you separate regular employees from independent contractors.

Cons

No real complaints here, it handled exactly what we needed for our company and it did a great job

“gusto organizes employee management”

Pros

I like how it really cuts down a lot of the admin headache that comes with some of the tougher but necessary business tasks. The employee management side feels a lot more manageable and it doesn't take nearly as much effort as other tools we've tried.

Cons

For smaller businesses it's fairly simple but the pricing can get pretty expensive and finding support when you need it can be a bit tricky.

“Works great for employees”

Pros

We use it as an employee and it's genuinely simple to navigate. All the key options you need are laid out on the left side so it's quick to find what you're looking for. Signing and reviewing documents is simple and logging hours feels pretty effortless overall. Workflow-wise, it covers the basics well without making things complicated.

Cons

When it's time to log hours, there's one frustrating catch, if you accidentally click off the pop-up while you're entering time, what you typed vanishes immediately. Any notes about what you were working on are gone too which means you end up having to retype your hours and the project details sometimes more than once. That loss of input is annoying enough to really throw off my day.

“Offers great value”

Pros

Super convenient for living on your own and the recipes come out really tasty. It's also nice that it helps keep food waste down since portions and ingredients are well planned. When there's a discount, the value for money feels genuinely strong.

Cons

There's quite a bit of individual packaging so it's not the most eco-friendly setup. Occasionally a piece of veg can look a little odd which I assume is just part of how ingredients travel but it's still more minor than anything.

“clear payroll visibility”

Pros

Feels simple to get the hang of which I really appreciate. I also like the convenience of being able to view my paycheck on time so my earnings stay clear and up to date.

Cons

I found nothing specific I dislike about it. It's interactive and does a solid job of making it easy to track my earnings.

“Gusto setup took time”

Pros

Getting started with it felt a bit confusing at first but once everything was set up it didn't turn out to be that bad. After the initial setup, the app has worked well and overall it's been a solid experience.

Cons

The setup process took a little time and I had to spend a bit figuring things out. Still, after it was configured, there weren't really any complaints.

“guides taxes and files automatically”

Pros

Really enjoying how simple it feels to use... It walks you through everything you need, from handling taxes to generating reports and it even files the required documents automatically.

Cons

Connecting the tool to benefits like workers' comp and insurance isn't as smooth and you end up coordinating with a few different reps before it gets fully sorted.

“So good!”

Pros

Signing the paperwork was simple and the whole process felt really quick. After that, I could immediately access my paystubs online which made everything convenient.

Cons

Nothing stood out as a problem... nothing felt hard or complicated. The onboarding support was genuinely solid.

“great value for small business”

Pros

It feels like a solid value for the money and since I run a small business, it's been really helpful for managing my employees. Setup and day-to-day use are simple and the customer support team has been top-notch whenever I needed help.

Cons

I don't have anything negative to say about it, it's made my workload much more manageable and freed up a lot of my time

“Strong support”

Pros

This has been really simple to use especially for getting the documents I need like W-2s, paystubs and tax returns. Logging in feels reasonable and the site layout makes it simple to locate the exact info I'm looking for... particularly the tax and paystub sections which end up being useful for plenty of non-business situations too.

Cons

Have nothing negative to report. The platform has been dependable and I haven't run into any downtime when I needed access.

“clean dashboard”

Pros

Right now I'm at my squeaky desk, trying to wrap things up before lunch. The dashboard layout is really clean and it clearly highlights the pay-related items so I'm not wasting time digging through menus to find what I need. The task list is also useful.. it clearly shows which documents my boss wants right away, including anything that needs attention immediately.

Cons

One frustrating gap is that the app won't let me set an end date of today for time-off requests even when I'm only taking a couple of hours. It also feels a bit stiff overall and the AI chatbot gets in the way when what I'm actually trying to get is a real person to help me.

“needs improvements”

Pros

It connects well with the other systems we already use which cuts down on setup time and reduces a lot of manual back-and-forth. The employee mobile app has been really handy for our team... pay stubs, tax documents and personal details are all accessible from their phones without digging around. Pricing also feels reasonable especially compared with other payroll options for small to mid-sized businesses so overall it delivers pretty good value for the money.

Cons

A recurring headache shows up when someone gets rehired, it doesn't reset their settings automatically so we end up with mismatched info and extra cleanup work to get everything straight. City tax handling has also been a bit unreliable which means we've had to keep a close eye on filings to confirm everything is correct. Also, there's a minor usability quirk, when you tab to move to the next employee, the interface doesn't keep you in the same section so you're constantly navigating back which makes workflows slower than they should be.

“user-friendly payroll guidance”

Pros

So user-friendly... if you're not already familiar with the payroll process, it basically guides you through the steps. Also, their customer service is outstanding, I'd honestly rate it a 10!!!

Cons

For a bigger company, it might not be the best match. When payroll gets more complicated, a few of the advanced processing options have limitations.

“Loved it”

Pros

This tool has been fantastic for keeping my small business organized and managing everything in one place. The interface feels simple and I've relied on it for years without running into issues.

Cons

Nothing negative comes to mind.. it consistently meets and even exceeds what I expect for my business and employees.

“feature-rich!”

Pros

It is something I genuinely enjoy. It comes with a ton of employee-focused features that actually feel useful and the notification system is a big plus too. It's also simple to handle/manage from your side without needing constant help.

Cons

When I first applied for the Gusto card, it took a while for funds to show up on my card and my deposit didn't arrive right away.

“quick clock-in with clear menus”

Pros

Access is simple and the menus are kept simple and genuinely easy to understand. Punching in and clocking time is fast and adjusting employees' times has also been effortless.

Cons

There were a couple minor bugs at first... sometimes the app wouldn't load for a few seconds...but they were fixed quickly. Since then, we haven't run into any other problems.

“Its amazing”

Pros

This app works really well and feels simple to navigate. The onboarding flow is organized and the benefits setup is organized in a way that's accessible for everyone. My teammates also genuinely enjoy using it especially because they can see everything from one place without bouncing between tools.

Cons

Customer service can be hit or miss. Occasionally you'll get a rep who's knowledgeable and quick to help but other times the support isn't as helpful or consistent.