Gusto Reviews

“Quick setup!”

Pros

Installation and setup were surprisingly simple and using the system is just as easy. For the price, the value feels really strong. Customer support also deserves a mention... responses are fast and helpful.

Cons

Honestly there aren't many downsides. If anything, the visuals could be a bit more polished or professional but it remains simple to install and use overall.

“great customer support”

Pros

It's simple to use and the customer support has been really solid. I use it at work to clock in and out, plus to complete learning assignments.

Cons

Nothing really stands out as a downside. Everything I've used personally has been simple to work with.

“Has a simple signup”

Pros

I'm really happy with how simple this program feels. Getting my business signed up was simple and the setup steps were laid out clearly, way quicker than I expected.

Cons

Could use a bit more clarity on which documents are truly required. A few of the prompts seem geared toward upgrading which can make it look like those updates are mandatory even when they aren't.

“flexible scheduling is great”

Pros

The platform feels simple to use and it also lets my manager approve my time and quickly add extra subjects so everything fits my actual work day.

Cons

Disliked nothing about it. The only thing I can mention is that since I have to put something in the field, I'll just leave this as a neutral note.

“wrong info and terrible support”

Pros

There's really nothing positive to say, this didn't go well from start to finish. After signing up, I only managed to run a single payroll cycle and it turned into a total mess.

Cons

Honestly everything was a problem, starting the moment I signed up through getting the chance to cancel. I was given incorrect information and the customer service was the worst I've ever dealt with. I ended up spending four days and countless hours on the phone without any real resolution.

“time tracking lacks flexibility”

Pros

Being able to manually enter my hours is really helpful. Getting paid quickly and handling payments through it has been simple. I also appreciate the way it sends reminders when payday is coming up so I don't forget to submit my hours.

Cons

Time tracker is the part that feels limiting. There's no pause option and tasks can't be adjusted in real time. Edits are only possible when I'm starting or stopping the timer which makes quick changes during the workday pretty annoying.

“Makes onboarding smooth”

Pros

Payroll runs feel quick and the results are consistently accurate. Employee onboarding through the self-serve flow is genuinely smooth too and it removes a lot of the weekly admin hassle for our team. That time savings adds up and it lets us spend more effort on scaling instead of manual processing.

Cons

Custom reporting tools could use a bit more depth though they already handle all the standard essentials we need without a hitch.

“Excellent software!!”

Pros

gusto solo has been really helpful for me as a solopreneur... especially with compliance, payroll setup and finding tax savings. it also makes it simple to pay vendors directly through gusto so my payments are handled in one place without extra hassle.

Cons

customer support response times are slower than ideal and that occasionally cuts into my productivity. quicker resolutions would make a noticeable difference.

“So good”

Pros

The pricing feels like excellent value and the customer service experience was genuinely amazing. For a small business setup, this payroll system has been one of the best options I've used.

Cons

A handful of bugs and minor issues popped up along the way but support was always ready to help. Their response time was very fast which made the problems easy to get resolved.

“strong payroll for small teams”

Pros

Gusto feels simple to use and delivers a reliable payroll setup for small businesses. Payroll runs, employee onboarding and tax filings are handled in a way that's quick and efficient. Whenever questions came up, their customer support responded promptly and actually helped resolve things. Overall, it's a really solid value versus other payroll providers... good feature coverage without the high cost.

Cons

Generally does the job well but a few advanced features and integrations aren't quite as efficient as what bigger, more payroll-focused companies offer. That likely won't matter much for smaller operations but if your HR or payroll needs get more complex, you may eventually want something with deeper capabilities.

“user-friendly payroll automation”

Pros

It IS really user-friendly and it makes payroll, benefits and employee management much more manageable. Navigation is simple, including for smaller companies that don't have an in-house HR team. I especially appreciated the automated payroll processing, the tax filing tools and the employee self-service portal. Also, customer support was quick to respond whenever I needed help.

Cons

Even though it holds up well overall, the more advanced reporting and customization options aren't as efficient as what you'd see in bigger enterprise HR platforms. Costs can also climb as you add more employees or turn on extra features. A few workflows can feel a bit dated too since they sometimes involve moving through multiple screens to get things done.

“It keeps getting better”

Pros

After using it for even longer, I'm still genuinely impressed. The payroll automation has continued to get smoother and the employee self-service portal keeps improving. Our team really values being able to pull their pay stubs and W-2s without needing to ask us for help. The onboarding experience for new hires has also improved a lot... it saves our team a noticeable amount of time. Support has felt more responsive lately as well and that has made a real difference when questions come up.

Cons

Pricing still feels a little steep for smaller businesses and I'd like some of the more advanced features to be included in the lower-tier plans. There are times when the system slows down during peak loads, like payroll processing days. It hasn't been enough to make us think about switching but there's definitely room for improvement.

“affordable tool”

Pros

Costs way less than other payroll services I've used and the whole setup feels pretty simple. It doesn't pile on unnecessary steps and I've had no trouble getting people paid.

Cons

I'm not fully sure whether it handles the automatic filing that some other providers do-like quarterly payroll submissions.

“strong staff management at good value”

Pros

This app is solid for managing employees and the interface is simple enough to set tasks for staff without much hassle. Customer support also feels reliable, responses are helpful and I haven't run into many bugs or technical hiccups. Overall, it delivers great value for the money.

Cons

When you submit a big batch of data, it can occasionally feel a bit slow to update. That said, it's not a major problem and doesn't happen often enough to be a dealbreaker. Also, there aren't many complaints to speak of.

“well-organized tabs”

Pros

I enjoyed how smoothly I could navigate the product... everything is clearly laid out with tabs so I always knew where to go for my payroll tasks.

Cons

Didn't run into any real downsides with it since the features I needed were all there and troubleshooting anything on my end felt pretty simple.

“All-in-one HR platform”

Pros

As for me, it feels genuinely user-friendly and adaptive for both admins and employees. Payroll processing, onboarding, benefits administration and tax filing all come together in a way that feels clean and organized. I also appreciated the polished interface, the automated workflows and the employee self-service tools. Having payroll and benefits managed from one centralized system makes day-to-day operations a lot simpler. Also, customer support was responsive and the implementation process was pretty simple... especially compared with bigger HRIS/payroll platforms.

Cons

As a downside, it can feel a bit restrictive for companies that are growing fast or dealing with more complex HR needs. Reporting customization and advanced HR/payroll configuration don't seem as deep as what you'd get from larger enterprise solutions. Some integrations and workflows also feel less flexible and handling more complex benefits administration, compliance tracking or multi-state/international operations could become harder as the business scales.

“clean timesheet reporting interface”

Pros

After my use i can say that its a polished tool... with a clear interface that makes timesheet reporting simple. Retrieving tax documents also went smoothly when I needed them.

Cons

Editing or correcting entries isn't as flexible as I'd expect though it seems intentional... likely to prevent unauthorized changes to the account.

“excellent payroll app autonomy”

Pros

Really stands out for me as a top-tier payroll service, mainly because the user interface is so well done. The mobile app feels thoughtfully built and gives a level of control that's hard to find in other HR tools. I'm able to handle time-off requests and tweak account details in real time straight from my phone. What also helps a lot is how smoothly the mobile experience matches up with the desktop version, login and navigation feel smooth which cuts down a noticeable amount of time and effort when I'm managing my employment information.

Cons

Getting help from a real person can be tough. Even though the help center has plenty of resources, when things get stressful (like around year-end tax filing), it can take a long time to reach a live representative via phone or chat.

“UI is good”

Pros

It's super simple to use and the platform does a solid job explaining which services make sense for your company and which ones probably won't add much value. Everything feels well laid out from the start so it's easy to figure out what to take advantage of.

Cons

One limitation, you can't include employees who are paid on a production base pay structure. The system only allows employees to be set as hourly or daily paid.

“Incredible payroll & hr automation”

Pros

The tool stood out to me because it's both user-friendly and pretty comprehensive for payroll and HR tasks. It organizes payroll processing, tax filings and benefits administration in a way that feels organized and adaptive. I also liked the automation and compliance support... those tools cut down on manual effort and helped keep things accurate. The interface is clean and the reminders make it simple to stay on top of deadlines even if you don't have deep payroll knowledge.

Cons

Flexibility is limited when you need more complex payroll setups and the cost can climb as you add additional features.