softwareGusto Reviews
263 Reviews
Overall Rating
4.4
263 Reviews
Rating Distribution
5
(170)
4
(59)
3
(17)
2
(9)
1
(8)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Overall Rating
4.4
263 Reviews
Rating Distribution
5
(170)
4
(59)
3
(17)
2
(9)
1
(8)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Filters
Industry
Provider Size
Time Used
Gusto review
Gusto review
Pros
The interface is user-friendly making tasks and payroll processes automatic.
Cons
As a small business owner I find some of the limitations and costs challenging.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Thu Htoo
Information Technology and Services, 51-100 employees
Less than 6 months
Apr 01, 2024
Gusto is super great for Small Employers
Gusto is super great for Small Employers
Pros
Both administrators and employees find it easy to use.
Cons
For my company which has over 50 employees the software is not user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Branka
Oil & Energy, 51-100 employees
Less than a year
Mar 01, 2024
Great Interface as a user
Great Interface as a user
Pros
During my time at a company using Gusto it stood out as the best HR portal Ive encountered.
Cons
Personally I never had any issues with the software. Logging in and accessing my information was always easy.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
John
Information Services, 1-10 employees
Less than 6 months
Mar 01, 2024
easy payroll for employees
easy payroll for employees
Pros
Payroll becomes effortless and automated. From an employees perspective its the simplest system Ive encountered.
Cons
In my experience everything works perfectly. I have no complaints or questions.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jeanette
Philanthropy, 1-10 employees
Less than a year
Mar 01, 2024
Gusto Product Review
Gusto Product Review
Pros
Gusto impresses me with its intuitive and user-friendly dashboard.
Cons
One thing I dont like about Gusto is the lack of an option to sign documents when necessary.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aries
Retail, 1-10 employees
More than a year
Mar 01, 2024
Ease of use
Ease of use
Pros
Gusto proves intuitive and user-friendly for our entire team which was crucial during the pandemic.
Cons
I genuinely cant think of any drawbacks to Gusto.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
Mar 01, 2024
Very good but too expensive
Very good but too expensive
Pros
I appreciate how easy it is to use especially the fast and accurate payroll processing along with reminder emails.
Cons
I feel that Gusto is too expensive for what it offers particularly when setting up payroll taxes in other states.
Ease of use
8
Value for money
5
Customer Support
8
Functionality
8
Rachel
Accounting, 1-10 employees
More than a year
Mar 01, 2024
Optimize payroll payment time and administration
Optimize payroll payment time and administration
Pros
Its simplicity makes it very user-friendly for both employees and administrators.
Cons
Ive found their support to be lacking in agility; responses can take a few days. This is an area they should improve as other platforms have better response times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ing. Ind. Manuel
Business Supplies and Equipment, 11-50 employees
Mar 01, 2024
User friendly payroll software
User friendly payroll software
Pros
Gustos user-friendliness stands out allowing me to easily view hours worked and print documents.
Cons
My only negative experience was when they stopped allowing borrowing against upcoming checks which was beneficial at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Hospital & Health Care, 1-10 employees
More than a year
Mar 01, 2024
Gusto: for the simplest of paychecks and those who don't need support
Gusto: for the simplest of paychecks and those who don't need support
Pros
Theres not much to complain about. Direct deposits consistently arrive the next day which is a nice feature.
Cons
The support was terrible. The chat never worked and if you missed their call you had to put in a new request. They could only calculate federal withholding for simple pay plans and had issues with the calculation if pay varied between paychecks.
Ease of use
2
Value for money
6
Customer Support
3
Functionality
4
Jordan
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
Mar 01, 2024
Excellent, user-friendly payroll app
Excellent, user-friendly payroll app
Pros
The user-friendliness extends to contractors setup with clear tracking and electronic issuance of 1099s at year-end.
Cons
Initially the payroll setup delays the process but after a few months next-day payroll becomes an option.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Amanda
E-Learning, 1-10 employees
More than a year
Mar 01, 2024
Great company to work with
Great company to work with
Pros
The user-friendliness of Gusto stands out along with great customer support.
Cons
I have had no problems at all with anything.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Louise
Financial Services, 51-100 employees
More than a year
Mar 01, 2024
Easy to use!
Easy to use!
Pros
Gustos ease of use surpasses other payroll software Ive used making tasks glitch-free and enjoyable.
Cons
I have yet to find a feature of Gusto that I dont like!
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kenzie
Health, Wellness and Fitness, 1-10 employees
Less than a year
Mar 01, 2024
Checks all the boxes
Checks all the boxes
Pros
Its easily the simplest payroll system weve ever used catering to HR and employees alike.
Cons
Employees can edit their time with more freedom than I would prefer to give.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charlotte
Health, Wellness and Fitness, 1-10 employees
Less than a year
Mar 01, 2024
We love Gusto!
We love Gusto!
Pros
The user-friendly features and centralization of payroll and HR documentation keep me loyal to Gusto for five years and counting.
Cons
So far I havent encountered any cons. Everything is easy to find and use although its a bit expensive its definitely worth it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meredith
Marketing and Advertising, 11-50 employees
More than a year
Mar 01, 2024
Gusto for small business
Gusto for small business
Pros
Gusto simplifies the process of paying employees.
Cons
I find that the interface isnt always intuitive and I spend more time than Id like trying to find information.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Brian
Legal Services, 1-10 employees
More than a year
Mar 01, 2024
Easy-To-Use for Medium to Large-Scale Operations
Easy-To-Use for Medium to Large-Scale Operations
Pros
Gusto remains user-friendly for retrieving tax and payroll documents and adjusting direct deposits.
Cons
I believe Gusto could have a better interface making it easier to check my accrued leave balances and print copies without having to screenshot them.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Vincent
Mental Health Care, 11-50 employees
More than a year
Mar 01, 2024
Easy to Use. Good Value
Easy to Use. Good Value
Pros
I appreciate how it streamlines employee information collection and self-management reducing manual payroll efforts.
Cons
I thought it was easy to use and fairly user-intuitive.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Germaine
Hospitality, 11-50 employees
More than a year
Feb 01, 2024
Easy to use!
Easy to use!
Pros
Gustos user-friendliness and feature set are impressive.
Cons
It was very easy to learn and use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dana
Computer Hardware, 11-50 employees
More than a year
Feb 01, 2024
Great tool for mid-size business
Great tool for mid-size business
Pros
Tracking multiple employees and their pay information is made easy with Gusto.
Cons
I wouldnt change anything. Its a great product with no complaints!
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ellenore
Machinery, 51-100 employees
More than a year
Feb 01, 2024
Worst customer service!
Worst customer service!
Pros
While the system is easy to use it has its share of problems.
Cons
The customer service has been less than satisfactory. Responses to inquiries were delayed and payroll processes were unexpectedly canceled without notice. Former employees were not promptly removed from our benefits plan causing complications and financial discrepancies. This underscores a need for a more rigorous system to ensure accurate and timely changes.
Ease of use
8
Value for money
4
Customer Support
2
Functionality
6
Dalida
Information Technology and Services, 11-50 employees
More than a year
Feb 01, 2024
Gusto makes payroll a breeze!
Gusto makes payroll a breeze!
Pros
Using Gusto for payroll benefits and insurance administration is straightforward from the start with excellent customer support.
Cons
The only downside to Gusto is that its limited to small companies. I like it so much that I want to use it with all my clients regardless of their company size!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Accounting, 1-10 employees
More than a year
Feb 01, 2024
Brilliant.
Brilliant.
Pros
Managing payroll day-to-day is made easy with Gustos user-friendly interface.
Cons
It was a little confusing at first but became easy after using it a few times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin
Automotive, 1-10 employees
Less than 6 months
Feb 01, 2024
Gusto has everything you need to run a successful business.
Gusto has everything you need to run a successful business.
Pros
I appreciate the variety of options Gusto offers and the app consistently updates with new and improved features.
Cons
Initially I encountered bugs with the app but they have since resolved those issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ANTHONY
Construction, 1-10 employees
More than a year
Feb 01, 2024
Gusto is great and tasty
Gusto is great and tasty
Pros
The ingredients quality and the instructions are incredibly easy to follow.
Cons
Sometimes recipes have an excessive number of ingredients and can be time-consuming.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ben
Defense & Space, 11-50 employees
Less than 6 months
Feb 01, 2024
Easy track your pay
Easy track your pay
Pros
Its convenient for employees to manage their direct deposit without involving management.
Cons
My experience with Gusto has been entirely positive so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cates
Building Materials, 1-10 employees
More than a year
Feb 01, 2024
Cool nd right
Cool nd right
Pros
Gusto helped me access my W2 and check my pay stubs.
Cons
Occasionally I encounter difficulty logging into the app.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Lyiana
Consumer Services, 1-10 employees
Less than 6 months
Feb 01, 2024
Ok until its not...just say NO
Ok until its not...just say NO
Pros
The user interface for employees is acceptable and visually appealing.
Cons
Regarding Gusto initially I believed it to be a good choice despite a few minor issues. However there were significant problems with overdrawing my account which they rectified promptly. Despite switching our benefits to them they mishandled withdrawal dates blamed me for changes (even though it was clearly their error) and failed to take responsibility. They further penalized me for their mistake causing significant inconvenience. Despite their attractive features dealing with issues became a major headache leading me to discontinue using their services.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
8
Jessica
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2024
For small US-only companies NOT expecting any growth
For small US-only companies NOT expecting any growth
Pros
I find the clean interface pleasant and mostly straightforward to navigate.
Cons
The customer service provided by Gusto crucial for any HRIS is incredibly poor. Their chat service is often unavailable and when you do manage to connect they frequently transfer you without providing satisfactory answers. Engaging with their support team consumes excessive amounts of time due to their lack of knowledge and constant transfers.
Ease of use
8
Value for money
4
Customer Support
2
Functionality
6
Sara
Computer Software, 101-500 employees
Less than 6 months
Feb 01, 2024
It may work if your workweek starts on a Monday
It may work if your workweek starts on a Monday
Pros
Setting up Gusto seemed straightforward and I like its integration with other apps like timekeeping and scheduling.
Cons
Despite accurately capturing our work week and payroll day details Gusto incorrectly generated payroll periods starting from Monday to Sunday despite my repeated explanations that our work week starts on Saturdays. Despite assurances of resolution they failed to address the issue and erroneously reported payroll data to tax agencies causing significant problems.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
4
Jodie
Consumer Services, 11-50 employees
Less than 6 months
Jan 01, 2024
Support Severely Lacking
Support Severely Lacking
Pros
If everything goes smoothly Gusto is fine. However Im disappointed with their support which falls short of expectations. Despite promises of US-based support its rare to speak to someone from the US. Contacting support is challenging with no available phone number or designated contact person. Lack of response on submitted tickets is unacceptable considering the impact on peoples lives. Expecting bug-free software without investing in customer support is arrogant.
Cons
I have several grievances with Gusto including limitations on payroll journal entries misinterpretation of taxable benefits and unresolved support issues. Despite spending considerable time addressing erroneous tax documents and demanding compensation Gustos handling of the situation was inadequate. Additionally they demonstrated a lack of understanding of local tax regulations further complicating matters.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Juli
Biotechnology, 11-50 employees
More than a year
Jan 01, 2024
Gusto's weakness (childcare benefits deductions) is inexcusable
Gusto's weakness (childcare benefits deductions) is inexcusable
Pros
Overall setting up and using Gustos payroll features is straightforward.
Cons
Childcare benefits management was poorly handled outsourced without adequate support resulting in significant financial losses.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
4
Kristie
Hospital & Health Care, 11-50 employees
More than a year
Jan 01, 2024
Great Online HR platform
Great Online HR platform
Pros
The main portals user-friendliness makes it easy to access check stubs and deposits.
Cons
I wish Gusto had a more user-friendly interface for tax compliance and other less common tasks.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
4
Wayne
Sporting Goods, 11-50 employees
More than a year
Jan 01, 2024
Payroll that does not disappoint
Payroll that does not disappoint
Pros
Gustos online availability makes it easy to search and reference essential items and documents.
Cons
Gusto previously offered a paycheck advance option which was unfortunately discontinued affecting some employees.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachel
Hospitality, 11-50 employees
More than a year
Dec 01, 2023
Good Product for Onboarding
Good Product for Onboarding
Pros
Onboarding new employees is easy with Gusto.
Cons
Generating reports on Gusto requires additional effort as they are not readily available.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Charity
Electrical/Electronic Manufacturing, 11-50 employees
Less than 6 months
Dec 01, 2023
Payroll Services
Payroll Services
Pros
Processing payroll with Gusto is straightforward.
Cons
I am thoroughly satisfied with the services offered by Gusto.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ana
Real Estate, 1-10 employees
More than a year
Dec 01, 2023
GUSTO REVIEWS
GUSTO REVIEWS
Pros
Scheduling and paying employees is easy with Gusto.
Cons
Response times may occasionally be delayed especially during peak periods.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Akash
Information Services, 11-50 employees
Less than a year
Dec 01, 2023
great for small bussiness
great for small bussiness
Pros
Gustos user-friendly interface and its tax compliance and reporting features are commendable.
Cons
Data entry for payroll is required either weekly or bi-weekly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
susana
Transportation/Trucking/Railroad, 1-10 employees
More than a year
Dec 01, 2023
Gusto Super helpful for our business
Gusto Super helpful for our business
Pros
Gusto handles quarterly reporting to the IRS.
Cons
I am dissatisfied with Gustos reporting system as it is disorganized and difficult to navigate.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Sasha
Real Estate, 51-100 employees
More than a year
Dec 01, 2023
Gusto is user friendly
Gusto is user friendly
Pros
I adore Gusto and would recommend it over ADP to anyone seeking a better platform.
Cons
Gusto is incredibly user-friendly and I have no complaints about its functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anne
Real Estate, 11-50 employees
Less than a year
Dec 01, 2023
Great tool for payroll and HR related business
Great tool for payroll and HR related business
Pros
Managing tasks independently with Gusto is easy.
Cons
Thus far I have encountered no issues with Gusto. It is straightforward and easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melanie
Biotechnology, 11-50 employees
Less than a year
Dec 01, 2023
Easy setup for startups
Easy setup for startups
Pros
Gusto is extremely user-friendly with easy setup and intuitive features.
Cons
I wish Gustos device management feature was more comprehensive.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Manny
Computer Software, 11-50 employees
More than a year
Dec 01, 2023
Employees love the ease of Gusto
Employees love the ease of Gusto
Pros
Accessing pay information adding expenses for reimbursement and requesting PTO are all simple with Gusto.
Cons
I cannot identify any drawbacks to using Gusto. It is straightforward and user-friendly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rebekah
Marketing and Advertising, 11-50 employees
More than a year
Dec 01, 2023
Great and Simple Time and Expense Tracking Product.
Great and Simple Time and Expense Tracking Product.
Pros
Gusto is a useful tool for payment operations and collaboration on projects.
Cons
Gusto provides a simple and reliable payroll management solution making it easy to get started without encountering any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fabrizio
Architecture & Planning, 51-100 employees
More than a year
Dec 01, 2023
Gusto Review
Gusto Review
Pros
Gusto is impressive for managing employee databases project financial data analytics payroll reporting and project expense management.
Cons
It would be helpful to receive reminders about bank holidays to ensure timely payroll processing.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Noah
Medical Practice, 11-50 employees
More than a year
Dec 01, 2023
One of the best payroll systems for small business
One of the best payroll systems for small business
Pros
Gustos self-service tools are intuitive and cover automation of payroll hiring and reporting.
Cons
I am highly satisfied with Gustos tools and features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Usha
Health, Wellness and Fitness, 11-50 employees
More than a year
Dec 01, 2023
Using Gusto
Using Gusto
Pros
Gusto is easy to use and I appreciate receiving automated emails about updates.
Cons
I have no negative feedback to offer regarding Gusto.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony
E-Learning, 11-50 employees
Less than 6 months
Dec 01, 2023
Great Payroll Management Tool
Great Payroll Management Tool
Pros
Gusto teams up with partners to offer perks like retirement plans and insurance particularly beneficial for small businesses. They also handle our compliance with state and federal entities regarding tax statements and paycheck regulations.
Cons
In my view I find the website superior to the phone app. The app requires some extra features and bug fixes.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Nitin
Information Technology and Services, 500+ employees
Less than a year
Dec 01, 2023
Practical and easy to use HR and Payroll tool
Practical and easy to use HR and Payroll tool
Pros
Its user-friendly and intuitive allowing multiple users access as administrators. The security features like multi-factor authentication are straightforward and ensure safety.
Cons
HR and Payroll can be quite complex especially with different types of employment leading to queries with Gusto. Their response time might be prolonged.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Cat
Non-Profit Organization Management, 1-10 employees
More than a year
Dec 01, 2023
Great for small business
Great for small business
Pros
Using Gusto removes the guesswork from payroll. Not being a tax expert it brings peace of mind knowing my business complies with all requirements without personal stress.
Cons
I havent encountered any dislikes. Gusto is quite comprehensive although I dont utilize many functions I value their presence for potential future needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Law Practice, 1-10 employees
Less than a year
Dec 01, 2023
Filters
Gusto review
Gusto review
Pros
The interface is user-friendly making tasks and payroll processes automatic.
Cons
As a small business owner I find some of the limitations and costs challenging.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Thu Htoo
Information Technology and Services, 51-100 employees
Less than 6 months
Apr 01, 2024
Gusto is super great for Small Employers
Gusto is super great for Small Employers
Pros
Both administrators and employees find it easy to use.
Cons
For my company which has over 50 employees the software is not user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Branka
Oil & Energy, 51-100 employees
Less than a year
Mar 01, 2024
Great Interface as a user
Great Interface as a user
Pros
During my time at a company using Gusto it stood out as the best HR portal Ive encountered.
Cons
Personally I never had any issues with the software. Logging in and accessing my information was always easy.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
John
Information Services, 1-10 employees
Less than 6 months
Mar 01, 2024
easy payroll for employees
easy payroll for employees
Pros
Payroll becomes effortless and automated. From an employees perspective its the simplest system Ive encountered.
Cons
In my experience everything works perfectly. I have no complaints or questions.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jeanette
Philanthropy, 1-10 employees
Less than a year
Mar 01, 2024
Gusto Product Review
Gusto Product Review
Pros
Gusto impresses me with its intuitive and user-friendly dashboard.
Cons
One thing I dont like about Gusto is the lack of an option to sign documents when necessary.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aries
Retail, 1-10 employees
More than a year
Mar 01, 2024
Ease of use
Ease of use
Pros
Gusto proves intuitive and user-friendly for our entire team which was crucial during the pandemic.
Cons
I genuinely cant think of any drawbacks to Gusto.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
Mar 01, 2024
Very good but too expensive
Very good but too expensive
Pros
I appreciate how easy it is to use especially the fast and accurate payroll processing along with reminder emails.
Cons
I feel that Gusto is too expensive for what it offers particularly when setting up payroll taxes in other states.
Ease of use
8
Value for money
5
Customer Support
8
Functionality
8
Rachel
Accounting, 1-10 employees
More than a year
Mar 01, 2024
Optimize payroll payment time and administration
Optimize payroll payment time and administration
Pros
Its simplicity makes it very user-friendly for both employees and administrators.
Cons
Ive found their support to be lacking in agility; responses can take a few days. This is an area they should improve as other platforms have better response times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ing. Ind. Manuel
Business Supplies and Equipment, 11-50 employees
Mar 01, 2024
User friendly payroll software
User friendly payroll software
Pros
Gustos user-friendliness stands out allowing me to easily view hours worked and print documents.
Cons
My only negative experience was when they stopped allowing borrowing against upcoming checks which was beneficial at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Heather
Hospital & Health Care, 1-10 employees
More than a year
Mar 01, 2024
Gusto: for the simplest of paychecks and those who don't need support
Gusto: for the simplest of paychecks and those who don't need support
Pros
Theres not much to complain about. Direct deposits consistently arrive the next day which is a nice feature.
Cons
The support was terrible. The chat never worked and if you missed their call you had to put in a new request. They could only calculate federal withholding for simple pay plans and had issues with the calculation if pay varied between paychecks.
Ease of use
2
Value for money
6
Customer Support
3
Functionality
4
Jordan
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
Mar 01, 2024
Excellent, user-friendly payroll app
Excellent, user-friendly payroll app
Pros
The user-friendliness extends to contractors setup with clear tracking and electronic issuance of 1099s at year-end.
Cons
Initially the payroll setup delays the process but after a few months next-day payroll becomes an option.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Amanda
E-Learning, 1-10 employees
More than a year
Mar 01, 2024
Great company to work with
Great company to work with
Pros
The user-friendliness of Gusto stands out along with great customer support.
Cons
I have had no problems at all with anything.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Louise
Financial Services, 51-100 employees
More than a year
Mar 01, 2024
Easy to use!
Easy to use!
Pros
Gustos ease of use surpasses other payroll software Ive used making tasks glitch-free and enjoyable.
Cons
I have yet to find a feature of Gusto that I dont like!
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kenzie
Health, Wellness and Fitness, 1-10 employees
Less than a year
Mar 01, 2024
Checks all the boxes
Checks all the boxes
Pros
Its easily the simplest payroll system weve ever used catering to HR and employees alike.
Cons
Employees can edit their time with more freedom than I would prefer to give.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charlotte
Health, Wellness and Fitness, 1-10 employees
Less than a year
Mar 01, 2024
We love Gusto!
We love Gusto!
Pros
The user-friendly features and centralization of payroll and HR documentation keep me loyal to Gusto for five years and counting.
Cons
So far I havent encountered any cons. Everything is easy to find and use although its a bit expensive its definitely worth it!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meredith
Marketing and Advertising, 11-50 employees
More than a year
Mar 01, 2024
Gusto for small business
Gusto for small business
Pros
Gusto simplifies the process of paying employees.
Cons
I find that the interface isnt always intuitive and I spend more time than Id like trying to find information.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Brian
Legal Services, 1-10 employees
More than a year
Mar 01, 2024
Easy-To-Use for Medium to Large-Scale Operations
Easy-To-Use for Medium to Large-Scale Operations
Pros
Gusto remains user-friendly for retrieving tax and payroll documents and adjusting direct deposits.
Cons
I believe Gusto could have a better interface making it easier to check my accrued leave balances and print copies without having to screenshot them.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Vincent
Mental Health Care, 11-50 employees
More than a year
Mar 01, 2024
Easy to Use. Good Value
Easy to Use. Good Value
Pros
I appreciate how it streamlines employee information collection and self-management reducing manual payroll efforts.
Cons
I thought it was easy to use and fairly user-intuitive.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Germaine
Hospitality, 11-50 employees
More than a year
Feb 01, 2024
Easy to use!
Easy to use!
Pros
Gustos user-friendliness and feature set are impressive.
Cons
It was very easy to learn and use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dana
Computer Hardware, 11-50 employees
More than a year
Feb 01, 2024
Great tool for mid-size business
Great tool for mid-size business
Pros
Tracking multiple employees and their pay information is made easy with Gusto.
Cons
I wouldnt change anything. Its a great product with no complaints!
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ellenore
Machinery, 51-100 employees
More than a year
Feb 01, 2024
Worst customer service!
Worst customer service!
Pros
While the system is easy to use it has its share of problems.
Cons
The customer service has been less than satisfactory. Responses to inquiries were delayed and payroll processes were unexpectedly canceled without notice. Former employees were not promptly removed from our benefits plan causing complications and financial discrepancies. This underscores a need for a more rigorous system to ensure accurate and timely changes.
Ease of use
8
Value for money
4
Customer Support
2
Functionality
6
Dalida
Information Technology and Services, 11-50 employees
More than a year
Feb 01, 2024
Gusto makes payroll a breeze!
Gusto makes payroll a breeze!
Pros
Using Gusto for payroll benefits and insurance administration is straightforward from the start with excellent customer support.
Cons
The only downside to Gusto is that its limited to small companies. I like it so much that I want to use it with all my clients regardless of their company size!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Accounting, 1-10 employees
More than a year
Feb 01, 2024
Brilliant.
Brilliant.
Pros
Managing payroll day-to-day is made easy with Gustos user-friendly interface.
Cons
It was a little confusing at first but became easy after using it a few times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martin
Automotive, 1-10 employees
Less than 6 months
Feb 01, 2024
Gusto has everything you need to run a successful business.
Gusto has everything you need to run a successful business.
Pros
I appreciate the variety of options Gusto offers and the app consistently updates with new and improved features.
Cons
Initially I encountered bugs with the app but they have since resolved those issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ANTHONY
Construction, 1-10 employees
More than a year
Feb 01, 2024
Gusto is great and tasty
Gusto is great and tasty
Pros
The ingredients quality and the instructions are incredibly easy to follow.
Cons
Sometimes recipes have an excessive number of ingredients and can be time-consuming.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ben
Defense & Space, 11-50 employees
Less than 6 months
Feb 01, 2024
Easy track your pay
Easy track your pay
Pros
Its convenient for employees to manage their direct deposit without involving management.
Cons
My experience with Gusto has been entirely positive so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cates
Building Materials, 1-10 employees
More than a year
Feb 01, 2024
Cool nd right
Cool nd right
Pros
Gusto helped me access my W2 and check my pay stubs.
Cons
Occasionally I encounter difficulty logging into the app.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Lyiana
Consumer Services, 1-10 employees
Less than 6 months
Feb 01, 2024
Ok until its not...just say NO
Ok until its not...just say NO
Pros
The user interface for employees is acceptable and visually appealing.
Cons
Regarding Gusto initially I believed it to be a good choice despite a few minor issues. However there were significant problems with overdrawing my account which they rectified promptly. Despite switching our benefits to them they mishandled withdrawal dates blamed me for changes (even though it was clearly their error) and failed to take responsibility. They further penalized me for their mistake causing significant inconvenience. Despite their attractive features dealing with issues became a major headache leading me to discontinue using their services.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
8
Jessica
Mental Health Care, 1-10 employees
More than a year
Feb 01, 2024
For small US-only companies NOT expecting any growth
For small US-only companies NOT expecting any growth
Pros
I find the clean interface pleasant and mostly straightforward to navigate.
Cons
The customer service provided by Gusto crucial for any HRIS is incredibly poor. Their chat service is often unavailable and when you do manage to connect they frequently transfer you without providing satisfactory answers. Engaging with their support team consumes excessive amounts of time due to their lack of knowledge and constant transfers.
Ease of use
8
Value for money
4
Customer Support
2
Functionality
6
Sara
Computer Software, 101-500 employees
Less than 6 months
Feb 01, 2024
It may work if your workweek starts on a Monday
It may work if your workweek starts on a Monday
Pros
Setting up Gusto seemed straightforward and I like its integration with other apps like timekeeping and scheduling.
Cons
Despite accurately capturing our work week and payroll day details Gusto incorrectly generated payroll periods starting from Monday to Sunday despite my repeated explanations that our work week starts on Saturdays. Despite assurances of resolution they failed to address the issue and erroneously reported payroll data to tax agencies causing significant problems.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
4
Jodie
Consumer Services, 11-50 employees
Less than 6 months
Jan 01, 2024
Support Severely Lacking
Support Severely Lacking
Pros
If everything goes smoothly Gusto is fine. However Im disappointed with their support which falls short of expectations. Despite promises of US-based support its rare to speak to someone from the US. Contacting support is challenging with no available phone number or designated contact person. Lack of response on submitted tickets is unacceptable considering the impact on peoples lives. Expecting bug-free software without investing in customer support is arrogant.
Cons
I have several grievances with Gusto including limitations on payroll journal entries misinterpretation of taxable benefits and unresolved support issues. Despite spending considerable time addressing erroneous tax documents and demanding compensation Gustos handling of the situation was inadequate. Additionally they demonstrated a lack of understanding of local tax regulations further complicating matters.
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Juli
Biotechnology, 11-50 employees
More than a year
Jan 01, 2024
Gusto's weakness (childcare benefits deductions) is inexcusable
Gusto's weakness (childcare benefits deductions) is inexcusable
Pros
Overall setting up and using Gustos payroll features is straightforward.
Cons
Childcare benefits management was poorly handled outsourced without adequate support resulting in significant financial losses.
Ease of use
4
Value for money
3
Customer Support
2
Functionality
4
Kristie
Hospital & Health Care, 11-50 employees
More than a year
Jan 01, 2024
Great Online HR platform
Great Online HR platform
Pros
The main portals user-friendliness makes it easy to access check stubs and deposits.
Cons
I wish Gusto had a more user-friendly interface for tax compliance and other less common tasks.
Ease of use
6
Value for money
6
Customer Support
3
Functionality
4
Wayne
Sporting Goods, 11-50 employees
More than a year
Jan 01, 2024
Payroll that does not disappoint
Payroll that does not disappoint
Pros
Gustos online availability makes it easy to search and reference essential items and documents.
Cons
Gusto previously offered a paycheck advance option which was unfortunately discontinued affecting some employees.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachel
Hospitality, 11-50 employees
More than a year
Dec 01, 2023
Good Product for Onboarding
Good Product for Onboarding
Pros
Onboarding new employees is easy with Gusto.
Cons
Generating reports on Gusto requires additional effort as they are not readily available.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Charity
Electrical/Electronic Manufacturing, 11-50 employees
Less than 6 months
Dec 01, 2023
Payroll Services
Payroll Services
Pros
Processing payroll with Gusto is straightforward.
Cons
I am thoroughly satisfied with the services offered by Gusto.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ana
Real Estate, 1-10 employees
More than a year
Dec 01, 2023
GUSTO REVIEWS
GUSTO REVIEWS
Pros
Scheduling and paying employees is easy with Gusto.
Cons
Response times may occasionally be delayed especially during peak periods.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Akash
Information Services, 11-50 employees
Less than a year
Dec 01, 2023
great for small bussiness
great for small bussiness
Pros
Gustos user-friendly interface and its tax compliance and reporting features are commendable.
Cons
Data entry for payroll is required either weekly or bi-weekly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
susana
Transportation/Trucking/Railroad, 1-10 employees
More than a year
Dec 01, 2023
Gusto Super helpful for our business
Gusto Super helpful for our business
Pros
Gusto handles quarterly reporting to the IRS.
Cons
I am dissatisfied with Gustos reporting system as it is disorganized and difficult to navigate.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Sasha
Real Estate, 51-100 employees
More than a year
Dec 01, 2023
Gusto is user friendly
Gusto is user friendly
Pros
I adore Gusto and would recommend it over ADP to anyone seeking a better platform.
Cons
Gusto is incredibly user-friendly and I have no complaints about its functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anne
Real Estate, 11-50 employees
Less than a year
Dec 01, 2023
Great tool for payroll and HR related business
Great tool for payroll and HR related business
Pros
Managing tasks independently with Gusto is easy.
Cons
Thus far I have encountered no issues with Gusto. It is straightforward and easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melanie
Biotechnology, 11-50 employees
Less than a year
Dec 01, 2023
Easy setup for startups
Easy setup for startups
Pros
Gusto is extremely user-friendly with easy setup and intuitive features.
Cons
I wish Gustos device management feature was more comprehensive.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Manny
Computer Software, 11-50 employees
More than a year
Dec 01, 2023
Employees love the ease of Gusto
Employees love the ease of Gusto
Pros
Accessing pay information adding expenses for reimbursement and requesting PTO are all simple with Gusto.
Cons
I cannot identify any drawbacks to using Gusto. It is straightforward and user-friendly.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Rebekah
Marketing and Advertising, 11-50 employees
More than a year
Dec 01, 2023
Great and Simple Time and Expense Tracking Product.
Great and Simple Time and Expense Tracking Product.
Pros
Gusto is a useful tool for payment operations and collaboration on projects.
Cons
Gusto provides a simple and reliable payroll management solution making it easy to get started without encountering any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fabrizio
Architecture & Planning, 51-100 employees
More than a year
Dec 01, 2023
Gusto Review
Gusto Review
Pros
Gusto is impressive for managing employee databases project financial data analytics payroll reporting and project expense management.
Cons
It would be helpful to receive reminders about bank holidays to ensure timely payroll processing.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Noah
Medical Practice, 11-50 employees
More than a year
Dec 01, 2023
One of the best payroll systems for small business
One of the best payroll systems for small business
Pros
Gustos self-service tools are intuitive and cover automation of payroll hiring and reporting.
Cons
I am highly satisfied with Gustos tools and features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Usha
Health, Wellness and Fitness, 11-50 employees
More than a year
Dec 01, 2023
Using Gusto
Using Gusto
Pros
Gusto is easy to use and I appreciate receiving automated emails about updates.
Cons
I have no negative feedback to offer regarding Gusto.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony
E-Learning, 11-50 employees
Less than 6 months
Dec 01, 2023
Great Payroll Management Tool
Great Payroll Management Tool
Pros
Gusto teams up with partners to offer perks like retirement plans and insurance particularly beneficial for small businesses. They also handle our compliance with state and federal entities regarding tax statements and paycheck regulations.
Cons
In my view I find the website superior to the phone app. The app requires some extra features and bug fixes.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Nitin
Information Technology and Services, 500+ employees
Less than a year
Dec 01, 2023
Practical and easy to use HR and Payroll tool
Practical and easy to use HR and Payroll tool
Pros
Its user-friendly and intuitive allowing multiple users access as administrators. The security features like multi-factor authentication are straightforward and ensure safety.
Cons
HR and Payroll can be quite complex especially with different types of employment leading to queries with Gusto. Their response time might be prolonged.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Cat
Non-Profit Organization Management, 1-10 employees
More than a year
Dec 01, 2023
Great for small business
Great for small business
Pros
Using Gusto removes the guesswork from payroll. Not being a tax expert it brings peace of mind knowing my business complies with all requirements without personal stress.
Cons
I havent encountered any dislikes. Gusto is quite comprehensive although I dont utilize many functions I value their presence for potential future needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Law Practice, 1-10 employees
Less than a year
Dec 01, 2023