Gusto Reviews

“Its okay

Pros

It does payroll.

Cons

Poor compliance support

“Great Software

Pros

EAse of USe

Cons

Lack of integrations

“simplifies payroll and hr tasks perfectly

Pros

It has really simplified payroll, benefits and HR tasks for my small business. The employee self-service portal makes it very easy to access pay stubs and forms. Time tracking and scheduling are spot on and I can manage everything on the go with the mobile app.

Cons

The subscription fee can be higher than other payroll solutions, which could be tough for small businesses. Plus, some of the essential features are locked behind the most expensive plan. I've also also noticed limited customization options and sometimes I run into bugs.

“Helpful reminders

Pros

I love that it always sends me a reminder when payday hits. It's such a nice touch and helps me keep track.

Cons

I don't have any complaints about It. I'm still using it and I haven't run into any problems on my end.

“makes shopping incredibly convenient and easy

Pros

It's incredibly easy to use! I can simply copy and paste the code and use it at a ton of stores and restaurants, even on amazon. It makes shopping so much more convenient!

Cons

I wish they offered a physical card or a Visa card for in-store use. some stores don't accept digital ones and that can be frustrating.

“saves me from missing deadlines

Pros

To be honest, this tool has been such a time and money saver for me. I don't miss deadlines anymore and I'm not getting hit with fines and fees. It's definitely worth the cost.

Cons

Customizing taxes during payroll is a little tricky. You have to go back to the employee profile to make adjustments, which isn't ideal.

“easy setup but support is non existent

Pros

setting up gusto was very easy and I was up and running in no time. For small businesses, it's a great option and the price is reasonable. You really do get what you pay for though.

Cons

Retirement contributions haven't been going to the right accounts! It's been 17 weeks of delays on the 401k and though it's not entirely gusto's fault, getting help from their team has been really tough. I haven't gotten replies to my emails. I'd change my review if I could just get some support.

“cost-effective solution

Pros

The customer service is great and it's really cost-effective. It's very efficient and offers tons of options for all my HR needs.

Cons

No cons. setting it up was easy and it's simple to use. It's not expensive and it covers all our HR needs. great tool!

“automates payroll but support can be slow

Pros

It makes payroll and HR tasks way easier with its simple interface and automation. It handles things like tax filings, benefits and direct deposits without me having to do anything. Plus, the employee self-service portal is perfect for letting my team manage their own info and pay stubs.

Cons

sometimes, customer support takes longer than expected especially during busy payroll periods. also, the platform isn't very customizable for complex pay structures and some reports could use more options for filtering and exporting.

“game-changer for team flexibility

Pros

This has truly been a game-changer for our team, especially when it comes to staff holidays. They love the flexibility and all the gift card options available.

Cons

Honestly, I don't have much to complain about.

“accurate taxes but needs better features

Pros

It's easy for my employees to use and the tax reporting is always accurate (which was a huge issue with previous providers). The timesheets are simple to fill out and customer communication has been decent.

Cons

There are a few areas for improvement. support for late payroll is lacking and the timesheet classing feature could be more effective. some of the documentation is a bit too simplistic for complex tasks

“perfect all-in-one tool

Pros

What I liked most about this tool is that everything is in one place. I can clock in for work and get my direct deposit straight into my gusto account without any trouble.

Cons

What I like least about it is that signing into my account can be inconsistent at times, which can be frustrating

“Time savings justify the cost completely

Pros

The features are easy to use and using the platform is very simple. The time I save using it definitely makes the cost worth it, especially considering the results.

Cons

It offers some good free tools but the more interesting features are only available in the paid plans.

“easy to use but pricing feels high

Pros

It's so simple to get started with and saves us a ton of time.. It's definitely a great value, even though it's pricey for our small nonprofit.

Cons

I'd love to use the receipt feature on gusto but I can't afford the extra cost. sometimes it feels like there are a lot of additional charges for basic features especially since the product itself is already on the expensive side.

“convenient for me but lacks staff features

Pros

I appreciate the wallet function, the benefits section, the PTO request tool and being able to sign in with biometrics. all super convenient.

Cons

There's no way for staff to swap shifts with each other and there's no gPs tracking when they clock in. It feels like it's missing some essential features.

“makes team management simple and effective

Pros

as a user, It is incredibly simple to use. all the employee management tools are easy to understand and it makes handling HR responsibilities for our small team so much easier. Plus, the mobile app is perfect for quick access.

Cons

The time-off features are great but could be a little more flexible. It'd be nice to have a more detailed calendar view for the whole team, so everyone's time off is visible.

“Very efficient payroll service

Pros

It's a really convenient payroll app that's easy to use on my mobile device. It makes managing finances and payroll tasks so much easier. It's perfect for small businesses and both employers and employees benefit from it.

Cons

It doesn't allow for direct messaging or communication between employers and employees within the app which can be a little inconvenient.

“failed on even basic tasks!

Pros

Honestly, I didn't like anything about It. There wasn't even one thing that stood out. They couldn't even handle simple things well.

Cons

They weren't even planning to pay one of my state tax obligations. I had to point it out to them even though they're supposed to be tax experts. Then, they sent me emails telling me to relax but they clearly didn't have it under control.

“Decent payroll but Fsa is a nightmare

Pros

It comes close to being a four-star payroll app. It gets the job done, sends you nice emails letting you know payday is coming and it's really easy to use when it comes to just payroll.

Cons

When they started using elevate to handle Fsa, it turned into a nightmare! This week, a pharmacy transaction was denied because It marked the pharmacy as non-Fsa, which caused so many issues. The pharmacy couldn't undo the transaction and we had to pay out-of-pocket. gusto even asked for a receipt for a denied transaction! Honestly, I'd recommend it for payroll but they need to either drop Fsa or partner with someone who does it right.

“simple and feature-rich

Pros

I found the platform to be very simple to use. It's more than just a time clock, It tracks hours, PTO, vacation requests, where you're clocking in from and all your tax forms.

Cons

The location tracking wasn't always accurate. sometimes it showed I was next door when I was actually in my office. Not great for someone who needs to keep track of employees.

“a complete tool that saves me time

Pros

I use it for managing team payroll and what I like is not just one thing but the whole suite of tools that help me save time and stay efficient every day.

Cons

Overall, it's a pleasant tool to use. It helped me set up payroll, time management and integration that fits our needs. There's really nothing wrong with it. It gives a great user experience and does what I need.

“valuable tool but no weekend support

Pros

It offers great value for money and aligns several business tasks, especially payroll, taxes and onboarding new employees. It truly makes my life easier.

Cons

They're closed on weekends when it comes to customer support. sometimes I wish the built-in reports were a bit different but it's not a big deal. I've learned to make my own work better.

“Promised a smooth migration but delivered frustration

Pros

I like the smiley face icons and the price. The sales consultation was very simple and it left me feeling confident that the migration process would be smooth.

Cons

Unfortunately, the migration process was frustrating. after we signed up, the sales consultant disappeared. Our first payroll was delayed because our bank didn't support PLaID.

“all-in-one app for smBs

Pros

It is a fantastic all-in-one payroll platform especially for small businesses. as an employee, it's reassuring to be able to check out upcoming paychecks, paystubs, tax docs and account history all in one handy app. It even has fun features like birthday and anniversary reminders for coworkers.

Cons

It doesn't yet have a direct messaging option for employees to get in touch with the HR team which would be very helpful.

“makes offering benefits surprisingly easy

Pros

What I liked most about this tool is how it provides such a comprehensive set of tools that make it easy and accessible for small business owners to offer HR services and benefits.

Cons

What I didn't like was the uncertainty around reclaiming agency for tax purposes after discontinuing the service. It was a bit unclear.

“a helpful tool when it decides to work

Pros

When this tool worked, it worked great. I was really impressed with the variety of reports and customization options available.

Cons

We had the platform go down randomly a few times and the support team wasn't very helpful. For example, when the card on file expired, the system shut down but no one reached out to let us know what was going on. We could've fixed it right away if we knew. also, It lacks some employee communication tools that we found in another platform.

“The easIesT platform

Pros

as an HR pro who's tested tons of HR and payroll systems, I can confidently say that it is the easiest to use, the quickest to learn and the most interactive. It's hands down the best platform for small teams.

Cons

It has limited features, so I wouldn't recommend it for big companies. It works great for smaller teams, though.

“easy payroll but needs better scheduling

Pros

It's very easy to sign people up and submit payroll without any confusion about where the money is going.

Cons

I wish the scheduling feature was more flexible, it would make keeping everything organized so much easier.

“amazing for small teams, not for scaling

Pros

honestly, it was perfect for our startup. It supported everything we needed, payroll, benefits, taxes, while we grew from 5 to 100 employees. Their customer service is amazing. They were always quick to jump on a call to help with last-minute payroll fixes.

Cons

It didn't feel like it could handle us when we hit 100 employees. We'd get stuck on pages that were loading forever because there was too much data to process. The reporting was also lacking compared to other tools.

“excellent time tracking

Pros

Time tracking is easy with the start/stop function, and I can also manually add time. Plus, I can set a time limit for changes, and any edits are logged by name, which helps keep everything organized. The admin role also allows you to view and edit all time accounts.

Cons

One feature that would be a game-changer is the ability to leave regular feedback directly in the tool. Right now, we have to upload a document to an employee's profile, which feels a bit clunky. Having a dedicated space for it right in the platform would make the process so much smoother.

“great for HR but poor integrations

Pros

This really helps manage my team and track their tax docs and monthly payments. It's a great tool for keeping HR-related tasks organized.

Cons

It doesn't connect well with other software like QuickBooks. I don't see a lot of practical applications for that.

“a huge help for my business and campaign

Pros

It has been a huge help in managing my small plumbing business and now it's also helping me finance my campaign.

Cons

The turnaround time felt excessive considering the investment I made.

“Does exactly what it promises

Pros

The email updates keep me in the loop, so I don't have to keep asking my employer for status updates. Plus, the profile feature makes it really easy to update my info.

Cons

I really don't have any complaints. The platform does exactly what it promises. great product.

“makes payroll simple and smooth

Pros

Using this tool is very simple and smooth. entering the information I need has made payroll so much easier.

Cons

sometimes when I try to enter information, it takes a while for the page to load so I can enter the rest of the data.

“Caused a major crisis for our company

Pros

It has a much better interface than QuickBooks and is even working on integrating a hiring module, which makes filling out an online application simple.

Cons

It missed one of our paydays. They withdrew the funds but the deposits didn't show up the next day as promised. That really affected the trust of our 45 employees. I spent hours trying to get a resolution with support but there was no human support after 7pm CsT. also, the interface is outdated. every time I try to view a list, I have to change the records per page to 50 or 100. It doesn't save that setting. Plus, you can't assign employees to multiple departments within the same location. and the alerts on the home screen just won't go away easily. The hiring module also has no way to manage one applicant applying for multiple jobs and it treats them as separate records.

“makes onboarding easy

Pros

They've really hit the sweet spot with this platform. Payroll and onboarding are simple and intuitive, without overcomplicating things. It's a breath of fresh air!

Cons

Though the simplicity makes things easier it comes with some limitations. I noticed there isn't much customization available.

“made for small businesses

Pros

The system is super easy to use. From a user's perspective, the simple UI makes navigation really interactive plus the mobile app provides an equally smooth experience.

Cons

The time editing process is a bit confusing. When I try to save edited time with a note, hitting "enter" doesn't save the update and it actually closes the window. most apps would let you submit by pressing "enter," but not this one.

“Wonderful tool for managing payroll

Pros

I love how easy it is to use. I've never run into bugs and I never have to wait for my tax documents. everything like paystubs, is right there in one place.

Cons

I think the lack of info on pay stubs is more of an issue from the company I worked for, not really gusto.

“amazing product overall

Pros

It's so user-friendly, even for people who aren't experienced with accounting or payroll. Plus their customer service is awesome whenever I need help.

Cons

I've made a few mistakes with taxes (typos) but It was slow in responding to my issues. I would've liked a faster turnaround.

“simple and clear but payments are slow

Pros

such an easy platform for payments. The layout is clear and finding my tax information is no hassle..

Cons

It seems to take longer to process payments and deposits into employee accounts. If you're paying once a month, you need to enter everything two weeks ahead of payday.

“Worth the cost!

Pros

I appreciate that this is an all-in-one platform. We handle payroll, onboarding, time sheets and HR support all in one place. It's really user-friendly and as an employee, it's great to easily track pay stubs, PTO and sick time.

Cons

I don't really have any cons for how much I use the app. I feel like it's expensive for smaller businesses, though.

“game-changer for freelancers

Pros

I really like the perks! They take care of everything. getting paid was never an issue and it's fast and secure. The dashboard layout makes it so easy to find my contracts.

Cons

I use it to get paid from different companies since I'm a freelancer. It works fine but it would be better if you could import contracts from companies that don't use the software.

“Payroll automation at its best

Pros

This has been a reliable payroll software for both contractors and employees. The interface is user-friendly and all the features make it an effective payment platform. Onboarding new employees is very easy with this software.

Cons

Haven't had any major issues since using this software. No complaints here!

“Big thumbs up for gusto

Pros

With gusto, going through the onboarding paperwork was very easy. I could also access my paystubs without any issue.

Cons

There's nothing I dislike about it. It's an awesome onboarding tool and I'll definitely keep using it.

“smooth integration!

Pros

I like how smooth it is to integrate gusto with other tools like Connecteam for running payroll every two weeks. It makes everything so much easier.

Cons

Changing personal info, like my address, to access money from gusto savings faster is tricky. I tried updating it, but it wouldn't let me. It said my address didn't match my card, and I couldn't fix it

“amazing service !!

Pros

It's so easy to see my upcoming pay and split my paychecks. I also love how it shows estimated taxes, so I know I'm being taken care of properly.

Cons

I love the software but I usually get emails and notifications hours after I've already been paid. It's kind of annoying, so I turned off my notifications.

“just an average product

Pros

getting paid early is such a great perk with it but when it doesn't work, it definitely creates a big headache for me.

Cons

sometimes the app doesn't work & we've had to wire payroll to clients, which means covering wire transfer fees.

“not a good experience aT aLL!

Pros

The user interface is friendly and logical. It separates employees from contractors, making payroll automation very smooth.

Cons

I regret using this company. They care more about their fees than customer service. They messed up my Paid Time Off and blamed me without any proof. They even ignored my employee termination date, which cost me money.

“Best choice for payroll

Pros

It's really easy to use and I especially like the simple pricing model. as I get busier, my costs go up but when things slow down, the pricing decreases based on how many active employees I have.

Cons

It's hard to reach someone live when I need help but they're usually good about calling back.

“great pick!

Pros

UI is great and using it is simple. The product has been reliable and accurate for us for many years.

Cons

It would be great if it notified me when contractors submit documents. Right now, we have to keep asking them to let us know when their invoice is online.