Gusto Reviews

“Easy for beginners but expensive”

Pros

As someone who's never run a business before, I found setting up this payroll system to be very easy. Handling payroll on my own felt pretty intimidating at the start, but it made everything simple and guided me so I could get it right from day one.

Cons

my main problem is the price, it feels quite high when I'm the only person using the service.

“Clear and helpful support”

Pros

what stands out to me most is how simple it is to use, everything's explained so clearly that I never feel unsure about the steps or the reasoning behind them. Running bi-weekly payroll has actually turned into something I kind of look forward to now. The support team has been wonderful too, whenever I've hit a snag they've resolved it quickly and professionally.

Cons

One drawback for me is that you can't have membership fees taken from a different bank account, being able to choose a separate account for those charges would make things a lot more convenient.

“Great control”

Pros

Having all my pay stubs stored in one easy-to-reach spot has been awesome. I also like that I can tweak how my paycheck is split whenever needed and that flexibility really helps me feel more in control of my personal finances.

Cons

When I relocated, the one problem I ran into was that I didn't realize they needed extra paperwork to prove my move before they'd allow the zip code change on my Gusto debit card. My card kept getting declined several times because the system wouldn't accept the new billing address until I provided official proof of relocation which took me a while to figure out.

“efficient platform”

Pros

The platform feels efficient and pretty easy to follow especially with how literate/clear everything is. Support also moves fast... messages get answered quickly and I've run into little to no errors while using it.

Cons

I haven't run into any issues with it so far and it honestly seems unlikely I will.

“no escalation when reps go unpaid”

Pros

There's basically no meaningful pros here, only a tiny bit of functionality at best.

Cons

It doesn't have any escalation ability. On paper it looks promising but after one hiccup, the process just stalled and my employees still haven't been paid. It's been two weeks now, with 5 reps waiting on payroll.

“Fast and welcoming solution”

Pros

Its very efficient solution, everything runs incredibly smoothly. As someone who enjoys digging into financial specifics, I value how neatly transactions are organized. The branding comes across as friendly and approachable which makes handling the business side feel less daunting and actually kind of fun. I genuinely feel enthusiastic about this tool and often find myself suggesting it to fellow business owners.

Cons

It would be great if the platform included task management capabilities like ClickUp . I think that addition would truly round out the offering for me.

“smooth and efficient to use”

Pros

Navigation feels really interactive and I can quickly locate what I need whether it's paystubs, time off requests or employee documents. The tax integration and automated W-2 handling save me tons of time. What I didn't expect to appreciate were the changing animations throughout the site and in paystub emails, they add a fun, personal touch that actually makes me look forward to deposit notifications.

Cons

The only downside I can think of is that the charity options in the giving section could be expanded and the organization I wanted to donate to wasnt listed.

“Clean look but terrible support”

Pros

the visual layout is really polished and it's easy to find what I need, navigation feels simple. I especially appreciate that their pricing is tailored specifically for contractors, that contractor-only pricing model is what I value most about the app.

Cons

I've been stuck waiting forever for verification and it's been completely frustrating. The support system funnels you to what feels like an overseas call center where the person I spoke to didn't even grasp what 'escalate' meant, which was astonishing. They give no clear steps, no timeline and offer nothing actionable, so I still can't pay my contractors. I told the support rep, Angel, in no uncertain terms that paying contractors was urgent, yet Angel refused to escalate my case or let me talk to anyone higher up. All I got were repeated apologies and zero follow-up. It makes me wonder why we tolerate such ineffective call center support . at this point I'd prefer to deal with a well-built chatbot.

“interactive portal”

Pros

From my experience the web portal looks fantastic and the UI/UX is excellent . I didn't even have to follow any tutorials because finding what I needed is so natural. Getting signed up and rolling was super quick too. I rarely contact customer support but when I have they were very helpful.

Cons

I can't point to any serious problems off the top of my head. That said, if you're running a very large business you may prefer more hands-on, dedicated assistance because the service feels fairly self-directed. I'm guessing there are extra enterprise-oriented features or support plans for bigger firms during onboarding.

“Great Product at a Minimal Cost”

Pros

Gusto simplifies payroll onboarding and tax management remarkably well. Its efficient and running payroll takes just minutes.

Cons

There are a few aspects of Gusto that I find unsatisfactory: glitches accountability and slow response times from their support team. The system frequently experiences glitches requiring reboots. Weve had issues with Gusto mishandling our taxes resulting in late fees which was quite frustrating. Their support ticket response time can stretch to several days which is problematic for urgent matters.

“Love the weekly options”

Pros

While the routine tasks can become mundane Gusto adds excitement to the process.

Cons

Deliveries sometimes get stacked causing items inside to be squashed.

“Payroll solutions review”

Pros

Gustos easy deployment for HR tasks like hiring and payment along with its user-friendly interface minimizes the need for extensive training.

Cons

As its a new system for us transitioning always comes with minor hiccups. It occasionally lags with heavy input but its performance seems to improve with increased usage.

“Gusto is so Slow when moving Funds”

Pros

The accounting and monitoring features are satisfactory.

Cons

The fund transfer process is disappointingly slow. Improvement is needed in this aspect.

“Gusto Lead in HR and payroll software”

Pros

I appreciate the platforms efficiency and responsiveness. Errors are minimal and their prompt support is commendable.

Cons

I have yet to come across ANY ISSUES WITH GUSTO; it seems highly unlikely.

“Great - as long as you never make a change”

Pros

Dealing with Gusto was the most painful professional experience in years. Despite its potential a hiccup left my employees unpaid for two weeks requiring multiple contacts with no resolution.

Cons

Lack of escalation capability. While Gusto seems great in theory we faced an issue where my employees werent paid due to a hiccup. It took contacting five representatives over two weeks to resolve.

“Perfect payroll, frustrating tax problems”

Pros

I've found payroll incredibly easy, just a handful of clicks and everything is taken care of, including taxes and year-end paperwork. Exporting to QuickBooks is flawless and integration never causes any trouble. Their support walked us through setup without hiccups, and we've been running biweekly payroll for years with zero errors. It removes a major stress because it reliably gets handled correctly every time.

Cons

One persistent problem I've experienced is that tax issues can linger for months without any meaningful resolution. The platform includes a lot of tax credit choices, but it fails to flag when some credits might overlap or cancel each other out, so I end up worrying about unintended consequences. On several occasions the support staff essentially shrugged and told me to contact the IRS myself which felt like being passed off. The instance that really infuriated me was when they submitted an amended 941X on my behalf without notifying me first . that decision caused a huge mess that could have been avoided if they'd just checked in. They've also changed the workflow so I can't immediately view contractor payment PDFs after submitting them, now I have to dig through Reports, then Payroll History, then Contractor Payments to download what I need, which is far more annoying and time-consuming than the old process.

“smart choice for small businesses”

Pros

As a small business owner, finding an HR platform that offered customizable services felt nearly impossible until we found this one. Most other options were far too convoluted and never matched what we actually needed. After scanning user reviews, we gave it a shot and it turned out to be the smartest move we've made! What sold us were the Auto-Pilot Payroll, the automated tax filing, and the built-in compliance help. This system has really aligned our operations and I would happily recommend it to any small business looking for a dependable, all-in-one HR solution.

Cons

I genuinely can't find a single drawback to mention about this product.

“User-friendly”

Pros

It's built as a full-featured payroll solution that suits companies with up to 500 employees. Getting everything set up was simple and adding new team members into the system is easy. The multi-state registration tool is especially helpful because it simplifies the often-confusing task of opening accounts across different states, removing a lot of the usual red tape. One standout feature for me is how the platform partners with insurance and retirement plan providers that connection is a real advantage for smaller businesses that might not otherwise have access to those offerings. I process payroll here regularly and runs are consistently smooth, the timekeeping functionality is dependable too. Integration with QuickBooks Online works without a hitch since that's what we use for accounting, and I haven't experienced any sync problems. The interface is clean and navigation makes routine tasks quick to complete. Their customer service deserves a mention as well, I typically request a callback and someone gets back to me within a couple of minutes to help with whatever issue I'm dealing with.

Cons

I find entering historical payroll data to be pretty cumbersome and there's no way for me to correct mistakes after I've submitted them into the system. If I screw something up, I'm forced to contact support and then sit and wait for their team to make the fix which is frustrating, time-consuming, and disrupts my workflow.

“awesome tool with helpful support”

Pros

For me, the interface feels very clean and easy to move around. I've found their customer support team to be very helpful, especially whenever I've had questions about tax calculations or how to configure benefits. Getting new clients set up is simple and the integrations with third-party applications connect without any issues.

Cons

I'd love to be able to create automatic monthly recurring reimbursements, that feature would save a lot of time. Reporting has gotten better but I'm still hoping for more customization and export choices. It would help to see the documents that were uploaded with support tickets alongside the ticket outcomes. Because we handle several clients, being able to link client names to specific tickets or emails would be useful. Finally, entering time and other payroll details could be faster and smoother during payroll runs.

“top solution with great reminders”

Pros

Honestly I found the interface very friendly and I barely needed any formal training to feel at ease using it. The thing that truly shines for me is the G-Cal add-on, which automatically imports everyone's birthdays and work anniversaries, so it's much simpler to keep up with the team and send timely congratulations.

Cons

Finding information about benefits and my total compensation required me to click through a few extra screens. The layout for those sections could be more interactive, although I do find it manageable once I've spent some time navigating it.