Gusto Reviews

“Organized and fairly priced”

Pros

It is simple to use and allows me to handle benefits while keeping all our HR materials centralized in a single place. The way they price things is sensible because you only pay for what your team actually needs based on headcount. From an employee standpoint, I can access my W-2s and other records any time without having to bug HR. Getting set up was easy when we switched over, and whenever I've run into questions, their support crew has been quick to respond. My manager can monitor everyone's PTO and sick time easyly which helps operations stay smooth. They continually add integrations and capabilities that simplify drafting offer letters and onboarding new hires.

Cons

To be frank, I don't have any big complaints but I would like to see a wider selection of more affordable health insurance options for our team.

“all-in-one hub”

Pros

I've been impressed by how user-friendly the interface is, everything feels interactive and easy to use. What I enjoy most is having all my HR tasks in one spot where I can request time off, access paystubs, submit reimbursements and manage performance reviews. The more I use it, the more useful features I discover. Also those email alerts for paydays and approved time off are handy.

Cons

I can't really think of any actual problems or issues at the moment

“Great reminders but poor reports”

Pros

I receive two reminders before payroll and that's been a lifesaver since I don't have the bandwidth to worry about missing deadlines in my small business. It aligns the whole payroll workflow and keeps the process simple and efficient.

Cons

I find the reporting tools need improvement. Even though I'm fairly tech-savvy, it still takes me much longer than it should to pinpoint the exact data I need in the reports sometimes.

“Quick support team”

Pros

the support team responds very quickly whenever I face payroll or benefits issues. The interface is easy to use and I really value how it keeps me organized with timely reminders and compliance prompts.

Cons

Last year my team and I ran into several benefits-related issues that caused real headaches across our department, although the company did work with us to identify and resolve what went wrong. I'd also like the system to automatically save the Payroll Journal Report I prepare before running payroll . at present I have to rebuild that report each time, which feels like an avoidable extra task.

“Flexible and accurate adjustments”

Pros

My payroll manager was able to make last-minute tweaks multiple times to cover urgent payment needs. On top of that, the system lets me switch between working as a 1099 contractor and as a W-2 employee (obviously not simultaneously) and it keeps the bookkeeping for each status separate throughout the fiscal year. My tax accountant keeps saying how thorough, accurate and compliant everything looks for year-end filings.

Cons

I hadn't expected the system to split my pay across two different sections and to automatically default to the brief period when I was paid as a 1099 contractor. Once I figured that out, though, the rest of the platform has been pretty easy to use.

“Simple with great support”

Pros

The interface is very easy to use and find my way around, support gets back to me lightning quick whenever I contact them and I genuinely value that they take care of all the government paperwork on my behalf.

Cons

I can't really think of anything that annoys me about this platform. The fees fit within our budget and it manages every task we require it to perform.

“Quick and Easy All-in-One Solution”

Pros

I have been really impressed with this payroll tool at my workplace. For years I kept pestering our payroll team for status updates and details. Since we switched to this system, I genuinely no longer have to bug that person at all.

Cons

Occasionally it's a bit of a challenge to find certain features when I have to change my details after moving. I end up spending several minutes hunting around. Those are tools I don't use often, so when they're required they're not immediately obvious. The everyday tasks are easy to locate though.

“Small Business Payroll Solution”

Pros

For smaller, less complex operations, I'm thankful for how easy this is to use. The QuickBooks Online connection is excellent and significantly simplifies my accounting tasks.

Cons

I'd love if it could record the locations where 1099 contractors are working and allocate their hours across different cities. Ohio's municipal tax rules are especially tricky, so having that capability would make a huge difference for construction firms and other mobile service businesses that frequently travel between jurisdictions.

“Convenient all-in-one”

Pros

My team and I have found that handling payroll and benefits through one platform has completely transformed how we work. People on staff often mention how much smoother processes feel and it's taken a lot of weight off my shoulders when I'm managing pay and benefits administration. I also love the Wallet capability, being able to set up multiple bank accounts for various savings goals and everyday expenses has been very handy and time-saving.

Cons

Well I do find the mobile app a bit lacking compared with the desktop site, some controls and tools are only available online which becomes annoying when I'm out and need to make quick changes or check settings from my phone.

“Useful vacation tracker”

Pros

What I really like is that this tool balances the needs of both sides nicely. As an employee, being able to view my vacation balance is hugely helpful because I'm awful at keeping track of time off on my own. It saves me from guessing and makes planning much easier.

Cons

I never really understood the purpose of the Gusto Debit card. Maybe I was missing something but I expected it to let me access pay early or give short-term cash advances when needed. After I received the card, those options weren't available, so it felt disappointing and confusing given what I thought it would do.

“Excellent payroll solution for growing businesses”

Pros

I'm amazed at how well this handles payroll for our mid-sized company. When COVID hit, their turnaround on PPP loan support was impressively fast and accurate & it genuinely saved us when we were in a pinch. Bringing new hires on board is almost entirely automated now, and getting set up in additional states along with handling tax filings is smooth. The way it connects to Guideline 401(k) and our benefits plans does exactly what we expected. On top of that, the pricing is actually reasonable for what you're getting.

Cons

I've noticed their support replies have gotten slower than they used to be, even though the help we do get is still good quality. Because there's no NetSuite integration for payroll and HRIS, we're left doing a lot of tasks manually, which is really time-consuming. The way third-party app integrations are built doesn't allow me to give managers or IT delegated access, so we can't actually take advantage of the new User Account Provisioning features. It also drives me nuts that employee locations can't be deleted, our Company Addresses roster just keeps growing, and that isn't sustainable for scaling.

“simple and gets me paid fast”

Pros

Running my small business is so much easier thanks to this service. I find onboarding new hires really simple, and I no longer stress about whether payroll will go out on time. The biggest comfort is that compliance tasks are taken care of automatically that kind of reassurance is invaluable. Whenever I've needed help, their support team has been excellent, they respond fast and actually fix problems in a helpful way. Integrations with my other tools slot in smoothly which was exactly what I needed. Considering the cost, the range of features is outstanding, ideal for a budget-conscious small business like mine. I'm looking forward to continuing to use it as we expand.

Cons

I've been using this for more than three years at this point, and honestly I haven't faceed any significant problems that disrupt my everyday workflow.

“does it all, but support is slow”

Pros

It covers alot of essential business tasks that keep my company operating without hiccups. I was really impressed by the onboarding experience and the documentation, everything felt organized and simple to follow. Payroll reporting runs fast and without issue and I was able to configure CalSavers deductions while tailoring our vacation and sick-time tracking to suit our rules exactly. My staff always get their paychecks on time which helps morale. Whenever I reach out to customer support they have been very responsive and truly helpful. I use this tool every week and it consistently meets my expectations.

Cons

I've noticed customer support can be slow to respond and there have been times when it took several days to get a reply, although when they do answer, their responses are useful and address the issue.

“strong HR tools!!”

Pros

Beyond payroll, it also bundles practical HR functions like employee onboarding, centralized document storage and guidance to help with compliance. It's more of an all-in-one setup than a payroll-only service.

Cons

advanced plan pricing can add up, While the base pricing is usually viewed as fair, higher-tier options such as the Complete and Concierge plans cost more. If you run a smaller business or you're working with a tight budget, those upgrades may feel harder to justify.

“All I need in one place”

Pros

I am really grateful that I can view my paystubs, put in time-off requests and monitor my savings account all from a single place. The platform feels complete while staying easy to use. Both the website and the mobile app are user-friendly and make tasks easy. What I appreciate most is how much more comprehensive this payroll service is than other leading vendors.

Cons

I haven't faced any real problems with it. I'd gladly recommend this to any business owner and I'm truly grateful our company selected it as our payroll system!

“overall its okayy”

Pros

I like being able to quickly see my pay, hours and benefits all in one place. It makes it simple to understand what's going on with my compensation.

Cons

Nothing really felt wrong with it, everything did what it was intended to do and I didn't run into any problems.

“I like it”

Pros

It's convenient to get a card that your paycheck deposit goes onto so everything feels more simple when your check is processed.

Cons

No one provided training on how to use the card as an employee which would've been helpful from the start.

“quick to use”

Pros

Extremely simple to use! Being able to view pay stubs right away and having all the key documents available at my fingertips made a noticeable difference.

Cons

There were times when the mobile app ran into problems especially when logging in and entering the secondary credentials to access my account.

“its okay”

Pros

Fairly simple to pull up older documents and they also send out the quarterly taxes for a fee.

Cons

Sending a corrected W-2 is where things get messy, support can't handle it unless you submit one that shows you paid less taxes even though the original was already sent to the IRS and the state. The correction process has taken over six months and possibly longer and I'm still waiting for it to be resolved.

“Awesomee product so far”

Pros

Having everything in one place is something I really value, pay stubs, the hours I'm available, benefits and everything else I need are all centralized. The weekly feedback surveys are terrific and I've grown to love the feature that lets me send positive vibes to coworkers. Being able to quickly tell someone they did a great job feels so simple but incredibly impactful and the weekly nudges make sure I actually use it. That kind of morale lift matters a lot to me, particularly working in veterinary care where rough shifts can really take a toll on people.

Cons

nothing negative comes to mind about it at the moment . I haven't run into any issues so far!