Total 2056 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

69%

4

Stars

23%

3

Stars

3%

2

Stars

2%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AA
Albert Abela

Arts and Crafts, 11-50 employees

More than a year

5.0

“gusto payroll organized”

Pros

This software has become a big help for our business especially for handling payroll and the other HR tasks that come with it. We rolled it out when our team reached 9 employees, mainly because payroll was causing friction employees were raising complaints and it was getting hard to manage properly. Since switching to it, those complaints have dropped a lot and it's also cut down on both time and costs. Overall, the change has made employees much happier.

Cons

Leave management could use some refinement since navigating the leave options isn't always simple particularly when you're entering leave for less than a full day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JO
Julie oluchi

Education, 1-10 employees

Less than 6 months

5.0

“Gusto”

Pros

Gusto proves helpful in enhancing business profitability as a personal finance tool.

Cons

Customer satisfaction lacks clarity in terms of clarification.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B
Beckie

Nonprofits, 51-100 employees

More than a year

5.0

“A contractor's dream”

Pros

Managing billable hours and receiving payment reminders directly from Gusto simplifies my workflow.

Cons

I have no complaints using Gusto; its user-friendly and intuitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Malcolm

E-learning, 1-10 employees

More than a year

4.0

“I Get Paid!”

Pros

As a freelance designer and content creator Gusto facilitates payment management across multiple clients and industries.

Cons

The backend seems confusing as someone being paid but I hope my clients find it secure and easy to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

I
Ilyass

Pharmaceutical, 1-10 employees

Less than 6 months

5.0

“My review gusto”

Pros

Gusto offers ease of use competitive pricing and global employee coverage making it the top choice for payroll management.

Cons

I hoped for smoother operations with Yukon and encountered difficulties from the start.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

K
kumar

IT, 500+ employees

More than a year

5.0

“Product Analysis”

Pros

Handling data and maintaining balance in storage is straightforward with Gusto.

Cons

Data management is good but complex in certain segments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E
Erin

Food Production, 1-10 employees

More than a year

5.0

“HR handled!”

Pros

Implementing Gusto for our small business was a breeze with easy adjustments and excellent customer support.

Cons

No complaints! Although we could explore more features our current setup suffices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Brijraj

Education, 51-100 employees

4.0

“Payroll management like a gust of wind!”

Pros

Gustos automation and reliability expedite work processes while ensuring compliance and facilitating applicant tracking and job postings.

Cons

The pricing could be slightly more affordable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

M
Mariana

Higher Education, 500+ employees

More than a year

5.0

“The best for accounting.”

Pros

Gustos user-friendly interface makes it easy to understand and navigate.

Cons

Its not suitable for use in multiple countries simultaneously.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
saikumar

Architecture, 11-50 employees

Less than 6 months

4.0

“Gusto For Your Best”

Pros

Gusto proves invaluable for managing payroll providing comprehensive data on insurance benefits and retirement contributions with easy-to-learn software.

Cons

Software bugs cause performance issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

More than a year

5.0

“Product Use”

Pros

Setting up a new company with Gusto ensures compliance with all necessary features.

Cons

The pricing model is confusing and the software is expensive.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

Less than a year

5.0

“Gusto does the job very well”

Pros

Gusto excels in payroll and HR tasks offering seamless execution of essential functions.

Cons

It takes time to adjust but once accustomed its seamless.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Z
zach

Education, 101-500 employees

Less than a year

5.0

“gusto Review”

Pros

Using Gusto consolidates all important documents and simplifies the onboarding process.

Cons

I experienced issues with the app possibly due to my phone or user error.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jeffrey

Financial Risks, 11-50 employees

Less than 6 months

5.0

“Great product”

Pros

Gustos features are easy to use and the support team is friendly and helpful.

Cons

There are no downsides to this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jada

Healthcare, 1-10 employees

Less than a year

5.0

“Small business dream”

Pros

Gusto simplifies staff and payroll setup along with easy submission of hours and payroll processing for weekly or biweekly pay periods.

Cons

My only struggle is investing time to learn all the systems capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Amanda

Executive Office, 11-50 employees

Less than a year

5.0

“Great App!!”

Pros

Gusto stands out as one of the finest apps Ive ever utilized encompassing everything essential for my business.

Cons

At the moment Gusto is exceeding all my expectations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Nick

Education, 51-100 employees

More than a year

5.0

“Easy Payment System”

Pros

Setting up a Gusto account and receiving direct deposit is incredibly straightforward from the users perspective.

Cons

Despite a minor incident with error messages the team promptly addressed it and provided support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JA
Jodi Ann

Legal Services, 1-10 employees

More than a year

5.0

“Gusto handles my payroll and taxes so I don't have to”

Pros

I appreciate everything about Gusto; its user-friendly ensures timely tax reporting and payment compliance.

Cons

I have absolutely no complaints about Gusto; its simply fantastic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O
ottavio

Marketing, Advertising, 101-500 employees

2.0

“Easy to learn tool”

Pros

Gusto is both intuitive and powerful serving as a cost-effective tool for onboarding.

Cons

There might be some lacking features for my needs which Ill explore further.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

D
Dustin

IT, 51-100 employees

More than a year

4.0

“Good”

Pros

The ease of use and enjoyable experience with Gusto make it a winner for me.

Cons

Unfortunately the customer service provided by Gusto is subpar.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

5

Functionality

10