Gusto Reviews

“chat support is great”

Pros

Getting personal help via the chat function has been a standout for me. It's also nicely connected to the donors' admin and accounting systems which makes the whole workflow feel more unified.

Cons

There's a bit of extra behind-the-scenes setup to get everything behaving exactly right. That usually comes up when staff are spread across multiple locations or municipalities especially when tax rates differ.

“easy to use”

Pros

It's simple to understand and most people pick up how it works quickly. Having it around during the pandemic was genuinely helpful and made things run more smoothly.

Cons

The pricing feels a bit steep compared to other similar software options.

“clear navigation”

Pros

This tool is extremely simple to use. Navigation feels really clear and there's basically no learning curve to get started. I was up and running quickly without having to wrestle with the interface.

Cons

Design comes off a bit cartoonish so it may not match every enterprise's style but it didn't cause any real problems for me.

“Strong HR and payroll automation”

Pros

It handles core HR work well which cuts down on mistakes with taxes and also supports employee benefits. Payroll feels properly managed thanks to the automated features and it's handy that it can track time for hourly employees. It also makes onboarding smoother by letting you build an onboarding checklist and manage hiring documents.

Cons

There's no geo tracking system. It's currently limited to US clients (so it's not set up for international teams) and there isn't a mobile app version available.

“fast report lookup”

Pros

To find reports and data quickly is made so simple in this software and it also lets employees print their own tax forms without running into problems. The whole workflow feels efficient since we can locate what we need right away and avoid extra back-and-forth.

Cons

Support isn't consistently easy to reach and the app can feel sluggish during periods of high demand which is a bit frustrating when everyone is trying to access it at once.

“works well”

Pros

Feels simple to use. Running payroll has been simpler than ever and the pricing is really affordable. I also like that I can send new hires a link so they immediately get access to all the onboarding materials.

Cons

During the first six months, customer support was quick to reach but lately it's been hard to get in touch. Support tickets submitted by email sometimes take 1-2 weeks before there's any response.

“so great”

Pros

The software feels really user friendly and simple to work with. It comes with all the tax forms you need and supports multi state payroll. Every plan includes unlimited payroll plus accounting integrations and multi state payroll support. And The higher-tier plans also add premium extras like employee onboarding tools, an employee directory and time management features.

Cons

There's no free plan or trial period available. The lower priced plans don't include time management. It's missing an activity dashboard, bank information and year-round record keeping.

“very easy to use!”

Pros

Interface feels adaptive and simple so it's easy to understand what to do right away.

Cons

Would be even better if there were more informational or educational resources explaining the benefits in more detail.

“friendly dashboard and paystub alerts”

Pros

It's really user friendly and the dashboard is laid out nicely. I can quickly view all my paystubs and grab my tax documents whenever I need them. Also, it sends me alert emails when I'm about to get paid which has been super helpful for staying on top of things.

Cons

No real complaints... everything works the way it's supposed to.

“makes work simpler”

Pros

The onboarding process in it was the part I appreciated most. Getting set up didn't feel overwhelming and the whole interface was pretty adaptive to navigate.

Cons

Login flow could use some work. Using both a personal email and a work email made signing in more confusing than it needed to be.

“support is great”

Pros

Website feels really adaptive and simple to use. Whenever I run into questions, the customer service team has been excellent and quick to help.

Cons

There are a few times I wish there were more partner companies available so I could redeem the $ rewards more often.

“simple to set up”

Pros

The software feels genuinely user-friendly and getting everything set up with the company's help was smooth. Also, their support team is outstanding, when something comes up, they respond quickly through online support. The interface is also very simple and most people can start using it without needing much (or any) extra training.

Cons

Aren't many things I dislike and the feature set largely matches what I need.

“friendly support”

Pros

It feels simple to use and getting help from customer support is pretty accessible. Responses might take a bit of time but they do their best to come back with an answer every time.

Cons

Some of the help articles can be tough to follow so finding the right info isn't always as clear as it should be.

“feature rich!”

Pros

Perfect for keeping track of all employees' hours and pay. Everything feels organized and I can quickly see what's been worked without getting tangled in details.

Cons

Nothing negative comes to mind... this has been working well for what I need.

“organized our HR department”

Pros

The interface feels really organized and it's been a big help for our HR team. The entry price seems fair and the services included genuinely match what you pay. After switching, we cut our average time on repetitive admin tasks in half and onboarding is noticeably faster than before.

Cons

Extra functionality doesn't seem worth the higher price for me. That said, if you specifically need those added features, they should be available and ready to integrate into your existing HR workflow.

“quick setup”

Pros

Setup and day-to-day use felt pretty simple and I didn't run into any major friction getting everything going.

Cons

Mobile app could benefit from more fresh features and better innovation to make it feel more up to date.

“easy to navigate”

Pros

Navigation feels simple and the system is simple to use. I was able to handle almost everything from clocking in and out to managing payroll, requesting time off and storing HR documents. There's also a company timeline that makes it easier to connect with the team and keep up with updates or chat.

Cons

Pricing is pretty steep. As a small, privately owned business, it covered everything we needed but the cost was more than we could justify to keep it going.

“awesome tool!”

Pros

I really enjoy how simple it is to set up and manage my paycheck. The paycheck splitter is genuinely a great feature for keeping things organized.

Cons

Honestly I can't think of anything negative to say.

“very reliable”

Pros

It is really strong as a payroll and benefits platform. They do what they promise and they handle tax liabilities on time without much worry about mistakes or late filings.

Cons

Customer support has been rough. Most of the time you get a rep who basically repeats what's already in their knowledge base but they can't escalate you to someone who actually knows the issue. You can ask for a callback yet the callbacks often never come through and the email reply usually doesn't address your question because the earlier rep didn't pass along the right details.

“hr support without hiring”

Pros

Lets me run a small business without needing to bring in a dedicated HR person. It doesn't cover everything but it's still a solid, reliable platform overall and I'd recommend it to any startup looking for an all around solution.

Cons

I only wish they had more built-in options... specifically for setting up remote employees directly, instead of routing through an external partner like Corp Net.