Guusto Reviews

“user-friendly with clear navigation

Pros

It's really user-friendly as everything is clear at a glance which makes navigating effortless. Plus it shows actual dollar amounts instead of points so I can easily see exactly how much I can redeem without any guesswork.

Cons

I'd love to see it add more product options such as Visa or Mastercard gift cards so we have more selection. Also it would be awesome if there were additional choices tailored to each province.

“Great value, easy recognition platform

Pros

Guusto offers great value for the price. Plus it's a simple, easy to use platform for recognizing employees. The layout is clear and user friendly too so managers and staff can use it without much training. Customer support is prompt, friendly and reliable as they solve issues quickly and professionally. The recognition tools make it easy to give timely, heartfelt shout-outs that help create a more positive workplace. Overall it increases engagement by keeping recognition simple, accessible and meaningful. It is a valuable tool for any organization looking to improve how they reward and appreciates employees.

Cons

So far I have not run into any problems with the platform. I have been pleased with how it's performed and several coworkers have told me they feel the same positive sentiment.

“provides huge selection of gifts

Pros

The platform is really userfriendly and it offers a huge selection of gift cards which can actually make picking one a little overwhelming at times but I also find it easy to acknowledge coworkers and it barely takes any time for me to send out recognition.

Cons

Well I'd like the reporting features to be stronger. Right now the reports on the basic plan feel limited and do not give me the depth of insight I need.

“we find it pretty easy to use

Pros

It is pretty easy to navigate offering a wide array of vendor redemption choices and it handles sending multiple gifts at once pretty well. Also it was simple to set up to match our company's structure.

Cons

No cons to share as there really aren't any major drawbacks to call out although I should mention I'm using the free version right now.

“huge merchant variety and charity option

Pros

I really like it because it lets me pick from a huge variety of merchants and I can decide to donate the rewards to charity whenever I want.

Cons

The starting balance feels a bit too high and I get way too many email alerts that number of notifications is overwhelming.

“Rewards motivate and boost our team morale

Pros

One thing I really like is the rewards and praise here. As they motivate me to work harder, boost morale, encourage teamwork and create a positive atmosphere. Overall it makes me feel appreciated.

Cons

At this point I have not noticed any negatives, bugs or issues with this tool. I would also like to mention that I'm new to it.

“easy setup and offer an excellent value

Pros

Guusto is pretty easy to set up and use and I consider it a very good value for the price. Also their customer support has been excellent and our team members really enjoy using it.

Cons

I could not find much to criticize because my company only made limited use of it at the time and whenever we needed to pause the service temporarily, suspending the account was very easy to do.

“Simple navigation, motivates team members

Pros

It is pretty simple to navigate and it also provides ways to recognize staff which helps encourage and motivate team members.

Cons

Overall I do not have much to share when it comes to cons. And yes I would definitely recommend it.

“Easy redemption with brand gift cards

Pros

What I like is being able to load it onto a brand's gift card and redeem it very easily using a simple code or barcode and honestly I don't know much else.

Cons

I wish there were more brands to choose from as I could not find anything I wanted to buy. For example I was hoping to use my Guusto gift card on sunglasses but there were not any options.

“wide gift card variety with easy redemption

Pros

I like that they offer a wide variety of gift cards and I find it really easy to use and to monitor redemptions. And let me tell you the redemption steps are also very simple.

Cons

We mostly use it for client contests even though it's really designed for employee recognition. Because of that mismatch the user experience does not quite fit what we need.

“simple retailer switching

Pros

One thing I like is how easy it is to use. Plus I really appreciate how convenient it is to jump between various retailers and redeem my gift card for merchandise I want.

Cons

I don't enjoy dealing with bugs and glitches as they're annoying but at the moment the software seems to be running smoothly and I haven't noticed any problems.

“Fast redemption and great merchant selection

Pros

The redemption process was fast and easy to use. It also offered a great selection of places where I could use the gift card.

Cons

Only interacted with the platform as a recipient so I did not come across any issues and my overall experience was very smooth. If I had to suggest something, I'd like to see a broader range of gift card choices but that's a minor wish.

“Quick access helps motivate employees

Pros

I get quick easy access. Instructions are clear too and it is a great way to motivate employees.

Cons

Gift cards can only be used online not in local stores and even online the options are limited. The result I have had small leftover balances that became unusable.

“many reward choices

Pros

Using Guusto I've noticed it is pretty easy to send rewards and move them to whatever option I prefer, with many choices available.

Cons

My only complaint is that I can't load my Guusto rewards onto a Visa or Mastercard gift card. As they seem limited to Amazon options only.

“international cards with flexible redemption

Pros

The service provides wide range of international merchant gift cards along with flexible ways to redeem them so recipients can pick rewards they truly want.

Cons

I am quite frustrated by the narrow selection in the rewards catalog especially beyond North America where I frequently find merchant choices to be little or completely missing.

“Simple way to recognize colleagues

Pros

I really like how simple, fast and easy it is to use. It makes acknowledging colleagues and giving thoughtful rewards pretty easy.

Cons

Unfortunately I am unable to send shoutouts to other people through the app and that seriously limits the different ways I can publicly recognize my teammates.

“feels nice being rewarded for good work

Pros

Being new to Guusto I find it pretty neat and really enjoy the experience of being rewarded for the work I do.

Cons

I cannot point to any drawbacks yet. Since I am just starting out with this tool, I am not sure what negatives there might be but overall my experience has been excellent so far.

“Clean interface even for first-time users

Pros

The interface is clean and logically arranged so I can navigate it easily as a first-time user and there's virtually no excess clutter.

Cons

To be honest I don't have many complaints. But one recommendation I'd make is to expand the merchant roster on the platform if that's feasible.

“Simple appreciation with plenty vendors

Pros

This app is a simple and genuinely practical way to show appreciation and I also like that there are plenty of vendors where recipients can redeem their gifts.

Cons

I experienced a small technical glitch the first time I used the app but their excellent customer support resolved it very quickly so I could get back to using it without any hassle.

“Feeling valued & motivates extra effort

Pros

One thing I really like about it is how it makes me feel valued which motivates me to put in extra effort because I want to earn those rewards.

Cons

There is nothing about it that I dislike. Overall I have had a very positive experience using it and can't point to any real drawbacks so far.

“Easy activation

Pros

I found it easy to activate and transfer funds to my chosen store. As I have used several and they worked really well.

Cons

Cannot talk to a real person since it's all AI. I also noticed replies aren't immediate sometimes taking hours or even a day.

“offers us complete gift control

Pros

Recognizing employees has never been easier. What I especially like is how much control I have as it allows me to easily to manage every gift I receive on this platform.

Cons

After I redeem gifts they do not disappear automatically from the dashboard. So I always have to go in and manually mark each item as redeemed otherwise they keep showing up on my main screen.

“simple to navigate

Pros

When I use the Guusto app, what I like most about it is that it is very user-friendly and simple to navigate.

Cons

I have no drawbacks to report about it as I'm genuinely very happy with it, enjoying the experience and find it reliably meets my needs.

“encouraging program that is user-friendly

Pros

I am really impressed by how user-friendly it is. As it asks where I live, shows a wide range of options and remembers if I have used a gift card or added a new one. Also there is a chatbox for help and when I needed it. So when I forgot my password they responded quickly. I also appreciate that the employee recognition program is encouraging and uplifting.

Cons

Overall I did not notice any drawbacks. And the platform is user friendly that I never needed extra help and whenever I did reach out by email they replied promptly and resolved the issue each time.

“User-friendly with wide reward choices

Pros

Guusto is very user-friendly and I love the wide range of choices it offers. Plus I was able to navigate the site easily and quickly locate whatever I needed.

Cons

Honestly I didn't notice much that I dislike about it. As I thought the whole system was easy and simple to use.

“Easy navigation and merchant variety

Pros

It offers an excellent way to acknowledge employees and make their recognition visible. Also the platform was really easy to use and navigate. I also like being able to roll multiple balances into a single amount. There is also a wide selection of merchants to pick from when converting a Guusto balance into whatever someone prefers.

Cons

I do not have any major complaints though I'd love to see even more merchant partners, even though the current selection is already pretty good. When a specific store is not available, I usually find that mall gift cards are a handy alternative so those options are helpful too.

“provide wide range of gift card vendors

Pros

Guusto has a wide range of vendors to choose from when redeeming gift cards. I mean there is really something for everyone!

Cons

Keeping track of balances is a constant challenge for me especially when I end up splitting gift cards across multiple vendors.

“Can use anywhere

Pros

I love that I can use them wherever I am and then I can even choose to spend the balance on my grandkids.

Cons

At Colgate we don't always get our points on time as they only arrive when management has time to process them. We are then told the team was behind.

“good for recognition with great rewards

Pros

Using this makes it incredibly easy for me to both give recognition to my colleagues and to receive recognition myself and I like the wide variety of reward options available.

Cons

Well I wish the platform would let me send funds as a simple e-transfer instead of using more complicated options. I also want a much easier way to print gift cards.

“split balance across merchants

Pros

One thing I really like is how easy it is to navigate the variety of places where the gift certificate can be used. I also loved that I didn't have to use the full amount at once as I could split the balance across multiple companies and I faced no issues or hiccups during the whole process.

Cons

I honestly cannot think of any negatives from my experience. Everything was simple to use and there were lots of options to choose from so nothing in particular bothered me.

“User-friendly with wide merchant choice

Pros

I'm really fond of how user friendly the app is and that it offers a wide range of merchants to choose from. Also it is easy to browse around and pick which gift cards I want to receive.

Cons

One drawback for me is that it doesn't display a single total showing how much value I have left across my gift cards. I also wish I could access my account from home instead of being limited to logging in only at work.

“i like redeeming points from many merchants

Pros

The wide range of choices for redeeming my points is something I like the most. Also there were plenty of merchants available and I enjoyed browsing and picking from them.

Cons

Honestly there is not much I disliked about it. But one suggestion I have would be to add an option to transfer or redeem points directly into my bank account as cash.

“Flexible gifts options

Pros

What I love most is the flexibility. Also sending gifts is very easy and the people I give them to really enjoy choosing their own options.

Cons

Managing used and unused gifts is a bit of a headache for me. As I wish keeping track of what's been claimed was more easy.

“Excellent for recognition

Pros

It is an excellent tool for employee recognition and it is really easy to use. I also like the variety of ways available for redeeming your gift cards which works well for our team.

Cons

I feel like it would be helpful if they offered a VISA or general-purpose card option so people could spend the funds anywhere. As I think many employees would prefer being able to use the balance on gas, groceries or other everyday expenses.

“Simple to set up and spend

Pros

Guusto was really simple to set money aside and spend it. The best thing is that the service works at lots of stores that accept gift cards and as a first-time user I didn't have any trouble logging in or figuring things out.

Cons

Nothing major but I wish I could transfer funds straight into my bank as for now I can't send the money directly to my account and for me it would be much more convenient to have the option to withdraw cash from my own bank.

“Easy redemption, split across stores

Pros

Redeeming rewards is really easy and I like that there is a wide selection of merchants to choose from. Plus I can even split my rewards across multiple stores.

Cons

I was really disappointed when the specific merchant I wanted for pet food wasn't listed because I had been hoping to use my rewards there.