“Helpful support and useful reports”

Pros

Getting through to customer support by phone is easy, the platform is user friendly and the downloadable reports are really useful. Verified current user.

Cons

The anniversary and birthday reporting is limited especially when JOBS gets added to the report and there's also no self-submit option for special payrolls.

“Feature rich, supportive teams”

Pros

There's a lot packed into this software, with a strong set of features and plenty of options to work with. The teams we interact with have also been very supportive, responsive and attentive whenever we've needed help.

Cons

Nearly every release seems to come with bugs so the testing process really needs to improve to prevent frequent rollbacks on items that were promised or needed. Support for its benefit services products also needs to be stronger.

“Versatile platform for sure”

Pros

Having multiple modules in one platform makes it very comprehensive. We can support everything from a business with just 1 employee all the way up to companies with 5,000 employees.

Cons

There are a lot of restrictions and it feels like there's a charge for every small thing. The outsourced Tax function is decent but communication is lacking and response times can be pretty long.

“Excellent support and value”

Pros

I find it user friendly, it was simple to learn and just as easy to train others on. I also really loved the customer support and overall it delivered amazing value for the money.

Cons

I honestly didn't run into many negatives. If anything, it could have taken fewer clicks to reach certain areas.

“pretty smooth implementation”

Pros

The platform is user friendly, the customer service has been excellent and the implementation team was fantastic to work with. The resources they provide have also been really valuable.

Cons

The PTO tracking doesn't quite fit what we need because it's built around accruals. I understand why it's designed that way but it's just not the best setup for our situation.

“Payroll failures, poor support”

Pros

Its customer service representatives were generally pleasant to speak with, even though they often didn't have the authority to make many of the decisions that mattered.

Cons

There were three separate times when money was taken from our business account but my employees still didn't get paid. Communication with the support team was poor and my assigned representative changed several times, never resulting in a better experience.

“Convenient paystub and benefits access”

Pros

Being able to quickly pull up my paystubs and check my PTO and benefits in one place has been incredibly convenient. It makes staying on top of everything really simple.

Cons

At this point I don't have any complaints. Our company recently made the switch and all I have heard from coworkers has been positive feedback as well.

“Outstanding payroll, great pay options”

Pros

This program has been excellent overall and it's clear the team is committed to making it better. Usability keeps improving and the payment processing along with the employee pay options are especially impressive.

Cons

The downside is that when upgrades roll out, they sometimes cause other parts of the system to break. Customer support is fairly good but the problems usually trace back to those updates.

“unified payroll tool”

Pros

It is user friendly and using it day to day has been just as simple. Implementation went well and the support team is very responsive whenever help is needed. Since everything runs from a true single database, managing employee information is much simpler because there's no need for duplicate data entry. Payroll and time tracking work together in one system which helps make sure employee pay is accurate and delivered on time.

Cons

One area that could use improvement is the scheduling functionality within the time platform. It works but it could be stronger to better compete with the standalone scheduling tools available in the industry.

“Reliable support when needed”

Pros

Having a dedicated customer service representative has been a big plus for us. The payroll platform is easy to use and makes the process much more manageable.

Cons

I'd still like to see more product enhancements built into the system itself. There are also times when the system goes down which can be frustrating.

“Compliance reporting that delivers”

Pros

One of the biggest wins with it is its reporting feature especially when it comes to staying on top of compliance requirements and handling year end work. It's been extremely useful. Even when the system doesn't yet include a specific feature, there's usually some kind of workaround to get the job done.

Cons

Customer service can be hit or miss at times with responses occasionally delayed or not always consistent. There are also several different ways to complete certain tasks which can make things take longer when the guidance you receive isn't aligned.

“Payroll and benefits made easy”

Pros

Handling our complicated payroll has become much more manageable with it. Also it made annual insurance open enrollment far more organized and People Cloud gives our staff a convenient way to access their own information. I am extremely happy with this tool.

Cons

The only downside I have noticed is that there isn't an option to create custom reports. Aside from that everything has been excellent.

“pretty complex design”

Pros

One thing I can say positively is that the customer support team was very attentive, even though the actual service itself didn't meet our expectations in the business.

Cons

Getting around the system as a new user was difficult and even the color scheme made it harder to use. It wasn't very user friendly when trying to request time off or when looking for benefit details and timecard information.

“a complete HR tool”

Pros

Everything is pretty easy to use and the mobile app is clean and includes what's necessary to handle day to day tasks. With applicant tracking, time management, performance and training and development all integrated, it really works as a one-stop shop for most of what I need.

Cons

It would be even better if there were more options to customize the home screen content, stronger reporting for the built-in expense reimbursement feature and better workflows for document sign-offs.

“very user-friendly design”

Pros

Whenever a question comes up, I can call customer support and get help right away. The reps are consistently helpful and they'll even stay on the phone to guide me through each step of a process which makes the system very user friendly.

Cons

I honestly haven't come across anything I dislike about it. It's a very user friendly system and I have really enjoyed using it.

“love it for our dependent care accounts”

Pros

I love using isolved for our dependent care accounts. It's super easy to use and I haven't had any issues. I really like that my balance is just right there whenever I need to check it.

Cons

Sometimes using the site is a little hard but once you get used to it, it's pretty easy. Honestly, none of my employees have had any real issues with it.

“Simple app”

Pros

This has been a really easy app to use. It's simple and doesn't have alot of buttons to push, just what you need, nothing extra.

Cons

Resetting your password has proven to be kind of difficult. I will say customer service was helpful when I called but it should just be a pretty simple thing to do on your own.

“Charged me for waiting. Seriously?”

Pros

They do post to a lot of different sites to get candidates which is good. I did end up hiring two techs from the resumes they sent over but honestly, I had more and better luck finding people on my own.

Cons

The billing is confusing. I wanted to start an ad and they started billing me as soon as I emailed saying I was interested even though it took 12 days for the ad to actually go live. A good chunk of that time, I was just waiting for them to respond. That doesn't seem right to me.

“Makes everything run smoothly”

Pros

The product they offer is great. We use it for payroll, onboarding, recruitment and reviews. it really makes everything run smoothly for us.

Cons

interface could be more friendly especially on the mobile side. It's just not as user-friendly as it could be.

“Easy to use & great support”

Pros

I love how easy it is to use and its reporting features. It's also great that you can import time. Plus, customer support is fast and very helpful.

Cons

I find that the expense module lacks good reporting, which would make it a lot more helpful for us clients.