“Friendly but missing features”

Pros

Their website is very user-friendly. Even if you're new to the system, you can find your way around it without any trouble.

Cons

The reason I dislike iSolved is that it didn't have a lot of the tracking and reporting features my company really needed.

“great look with confusing setup”

Pros

It has a great user interface and is really good for managing payment processing. It's high on ease of use and it's definitely one I prefer.

Cons

iSolved has two halves, one for financials and one for PTO. It can quickly get confusing trying to figure out which one you need to be in.

“Promises Vs. Performance”

Pros

I like how it tries to bring together both the HR side and the financial side. I've worked places that used two separate systems and that could get confusing. So the fact that this saves money and time is a big plus for me.

Cons

company told us we could have our offer letters come from this tool but it hasn't happened yet. I feel like the sales team promised a bit more than they could deliver. The user interface isn't as smooth as some other platforms but it's not as bad as others, either.

“Helpful When It Works”

Pros

Customer service for the payroll solutions is prompt and really provides great support. Running reports is easy, too.

Cons

The tax withholding division failed to pay my unemployment taxes properly and it has taken over a year to resolve, costing my company several thousand dollars. Also, the PTO balances only update once payroll is processed, so staff might take too much time off without knowing they didn't have any left.

“Ghosted by support twice”

Pros

Nothing. There's honestly nothing good to say about this company or ApplicantPro. It feels poorly run and some of their tactics are just strange.

Cons

They told me to schedule a call, then the person canceled the scheduled call twice at the last minute. Once, just 7 minutes before with no reason. The first time, I emailed asking why and he didn't respond. I gave them the benefit of the doubt and scheduled again. And he canceled minutes prior, again with no reason. Very poorly run company. Super unprofessional.

“frustratingly difficult to navigate”

Pros

To be fair, isolved does have some solid strengths. The reporting feature is genuinely powerful and can give you some really valuable insights once you get to it. It's also useful for keeping basic employee information all in one central place, which is a big plus for organization.

Cons

On the downside, the platform is just not user-friendly. It's frustratingly difficult to navigate, I'm always clicking around trying to find what I need and my employees get equally lost just trying to find their basic payroll info. The whole system feels clunky, with too many portals and no clear guidance on where to go for what. The good features are honestly hard to enjoy because the interface gets in the way so much.

“good design ruined by freezing problems”

Pros

The design and content of the training modules are excellent. The video-based format with clear narration is engaging and much more effective than text-heavy manuals

Cons

Unfortunately, the unreliable platform makes this great content almost inaccessible. Constant technical issues like modules failing to load or freezing force me to redo work, which undermines the entire learning experience.

“supportive community for growth”

Pros

I really enjoy the community and how committed everyone is to self-improvement. There are also tons of resources available to help you grow professionally.

Cons

Verification processes can take a while but it's understandable why that is. So I can't really say it bothers me but if I had to pick something, then this would be it.

“Quick reimbursements!”

Pros

It's very easy to submit claims for reimbursement and they process them quickly. I also appreciated how fast everything went when using the issued payment card.

Cons

The debit cards they issued didn't have a chip and sometimes they wouldn't work when I was trying to pay over the phone at my pharmacy.

“A trusted partner we simply outgrew”

Pros

It was a great solution for us for many years! It was cost-effective for our company, fairly easy to use and implement and had good reporting capabilities.

Cons

There are some areas that are a bit 'over-worked,' especially during setup. The ultimate reason why I changed vendors this year is that it is unable to integrate with QuickBooks Desktop for payroll and timekeeping.

“Getting paid early is great”

Pros

Getting access to my paycheck early was a total game-changer for me and my coworkers! It makes dealing with an unexpected bill so much less stressful.

Cons

Using the website can be very confusing, especially when I'm trying to find tax documents.

“Love having everything in one place”

Pros

Our clients genuinely appreciate the platform's core value: it gives them a single, unified place to manage all their payroll tasks, which has been a major benefit for them.

Cons

this consistency is frequently disrupted by a high volume of updates. Just as clients become comfortable with the interface, the screens change, which creates confusion and disrupts their workflow.

“integrates well with our payroll systems”

Pros

I really love two things about isolved. First, it plays nicely with all our other payroll systems, which is a huge time-saver. Second, the People Heroes community is fantastic, it's like having a team of experienced colleagues always ready to help when I run into something new.

Cons

honestly, the constant update cycle is frustrating. It seems like every time they roll out a "new and improved" version, it creates new problems. I wish they'd spend more time testing these changes with people who actually use the system day-to-day before pushing them out to everyone.

“Easy to use for simple tasks”

Pros

I like how simple it is for running payroll, sending messages and for employees to find their way around. It seems to work well for everyone, no matter how comfortable they are with technology.

Cons

Handling alternate pay rates is a real struggle. They have a feature for it but it just didn't work for what we needed to do.

“Simple to find info!”

Pros

My favorite thing is how easy it is to find any information I need. Whether it's a client's tax status, their TOA policy or just one employee's details, everything is right where you'd expect it to be. Nothing is hidden away.

Cons

I'd love to be able to leave a note right on an employee's profile on the payroll screen. That way, if someone has to fill in for me and needs to make a special change, they'd see the note right there and wouldn't miss it.

“Great reports but slow help”

Pros

The reporting feature has made our internal processes so much easier and faster. Being able to create the exact reports we need has been a huge help.

Cons

If you have a problem that needs extra research or has to be sent to a higher level of support, the response times can get really slow.

“onboarding is simple and smooth”

Pros

Onboarding new employees is simple and smooth. Our managers have given great feedback and our new hires always say how much easier the paperwork is compared to their previous jobs.

Cons

Getting a tech request or a change implemented takes forever. It seems like a lot of other people have to have the same issue and vote for it before they'll even look at a simple fix.

“Website is fast but search is bad”

Pros

The website is easy to use and the pages load quickly. Overall, it's been a good experience for me.

Cons

The search function needs work. I'll type in a word to find something and nothing comes up. When I'm on a call with a client and trying to work quickly, it would be so helpful to just search for what I need instead of clicking through a dozen tabs.

“user-friendly but has occasional lag”

Pros

Really enjoy how organized this tool is. It's easy to manage and has tons of features. Overall, it's just really user-friendly.

Cons

Main downside for me is the occasional lag or when the site goes down. It always seems to happen at the worst time and takes forever to come back.

“Comprehensive tool for all HRIS needs”

Pros

It's very user-friendly, both for me as an admin and for our employees plus I feel like its a really comprehensive tool that handles all my HRIS needs.

Cons

My biggest challenge has always been getting past the first level of customer service to the right department. I will say that isolved seems to be trying to improve this but it's still an issue.