isolved HCM Reviews

“love it for our dependent care accounts

Pros

I love using isolved for our dependent care accounts. It's super easy to use and I haven't had any issues. I really like that my balance is just right there whenever I need to check it.

Cons

Sometimes using the site is a little hard but once you get used to it, it's pretty easy. Honestly, none of my employees have had any real issues with it.

“Simple app

Pros

This has been a really easy app to use. It's simple and doesn't have alot of buttons to push, just what you need, nothing extra.

Cons

Resetting your password has proven to be kind of difficult. I will say customer service was helpful when I called but it should just be a pretty simple thing to do on your own.

“Charged me for waiting. Seriously?

Pros

They do post to a lot of different sites to get candidates which is good. I did end up hiring two techs from the resumes they sent over but honestly, I had more and better luck finding people on my own.

Cons

The billing is confusing. I wanted to start an ad and they started billing me as soon as I emailed saying I was interested even though it took 12 days for the ad to actually go live. A good chunk of that time, I was just waiting for them to respond. That doesn't seem right to me.

“Makes everything run smoothly

Pros

The product they offer is great. We use it for payroll, onboarding, recruitment and reviews. it really makes everything run smoothly for us.

Cons

interface could be more friendly especially on the mobile side. It's just not as user-friendly as it could be.

“Easy to use & great support

Pros

I love how easy it is to use and its reporting features. It's also great that you can import time. Plus, customer support is fast and very helpful.

Cons

I find that the expense module lacks good reporting, which would make it a lot more helpful for us clients.

“Friendly but missing features

Pros

Their website is very user-friendly. Even if you're new to the system, you can find your way around it without any trouble.

Cons

The reason I dislike iSolved is that it didn't have a lot of the tracking and reporting features my company really needed.

“great look with confusing setup

Pros

It has a great user interface and is really good for managing payment processing. It's high on ease of use and it's definitely one I prefer.

Cons

iSolved has two halves, one for financials and one for PTO. It can quickly get confusing trying to figure out which one you need to be in.

“Promises Vs. Performance

Pros

I like how it tries to bring together both the HR side and the financial side. I've worked places that used two separate systems and that could get confusing. So the fact that this saves money and time is a big plus for me.

Cons

company told us we could have our offer letters come from this tool but it hasn't happened yet. I feel like the sales team promised a bit more than they could deliver. The user interface isn't as smooth as some other platforms but it's not as bad as others, either.

“Helpful When It Works

Pros

Customer service for the payroll solutions is prompt and really provides great support. Running reports is easy, too.

Cons

The tax withholding division failed to pay my unemployment taxes properly and it has taken over a year to resolve, costing my company several thousand dollars. Also, the PTO balances only update once payroll is processed, so staff might take too much time off without knowing they didn't have any left.

“Ghosted by support twice

Pros

Nothing. There's honestly nothing good to say about this company or ApplicantPro. It feels poorly run and some of their tactics are just strange.

Cons

They told me to schedule a call, then the person canceled the scheduled call twice at the last minute. Once, just 7 minutes before with no reason. The first time, I emailed asking why and he didn't respond. I gave them the benefit of the doubt and scheduled again. And he canceled minutes prior, again with no reason. Very poorly run company. Super unprofessional.

“frustratingly difficult to navigate

Pros

To be fair, isolved does have some solid strengths. The reporting feature is genuinely powerful and can give you some really valuable insights once you get to it. It's also useful for keeping basic employee information all in one central place, which is a big plus for organization.

Cons

On the downside, the platform is just not user-friendly. It's frustratingly difficult to navigate, I'm always clicking around trying to find what I need and my employees get equally lost just trying to find their basic payroll info. The whole system feels clunky, with too many portals and no clear guidance on where to go for what. The good features are honestly hard to enjoy because the interface gets in the way so much.

“good design ruined by freezing problems

Pros

The design and content of the training modules are excellent. The video-based format with clear narration is engaging and much more effective than text-heavy manuals

Cons

Unfortunately, the unreliable platform makes this great content almost inaccessible. Constant technical issues like modules failing to load or freezing force me to redo work, which undermines the entire learning experience.

“supportive community for growth

Pros

I really enjoy the community and how committed everyone is to self-improvement. There are also tons of resources available to help you grow professionally.

Cons

Verification processes can take a while but it's understandable why that is. So I can't really say it bothers me but if I had to pick something, then this would be it.

“Quick reimbursements!

Pros

It's very easy to submit claims for reimbursement and they process them quickly. I also appreciated how fast everything went when using the issued payment card.

Cons

The debit cards they issued didn't have a chip and sometimes they wouldn't work when I was trying to pay over the phone at my pharmacy.

“A trusted partner we simply outgrew

Pros

It was a great solution for us for many years! It was cost-effective for our company, fairly easy to use and implement and had good reporting capabilities.

Cons

There are some areas that are a bit 'over-worked,' especially during setup. The ultimate reason why I changed vendors this year is that it is unable to integrate with QuickBooks Desktop for payroll and timekeeping.

“Getting paid early is great

Pros

Getting access to my paycheck early was a total game-changer for me and my coworkers! It makes dealing with an unexpected bill so much less stressful.

Cons

Using the website can be very confusing, especially when I'm trying to find tax documents.

“Love having everything in one place

Pros

Our clients genuinely appreciate the platform's core value: it gives them a single, unified place to manage all their payroll tasks, which has been a major benefit for them.

Cons

this consistency is frequently disrupted by a high volume of updates. Just as clients become comfortable with the interface, the screens change, which creates confusion and disrupts their workflow.

“integrates well with our payroll systems

Pros

I really love two things about isolved. First, it plays nicely with all our other payroll systems, which is a huge time-saver. Second, the People Heroes community is fantastic, it's like having a team of experienced colleagues always ready to help when I run into something new.

Cons

honestly, the constant update cycle is frustrating. It seems like every time they roll out a "new and improved" version, it creates new problems. I wish they'd spend more time testing these changes with people who actually use the system day-to-day before pushing them out to everyone.

“Easy to use for simple tasks

Pros

I like how simple it is for running payroll, sending messages and for employees to find their way around. It seems to work well for everyone, no matter how comfortable they are with technology.

Cons

Handling alternate pay rates is a real struggle. They have a feature for it but it just didn't work for what we needed to do.

“Simple to find info!

Pros

My favorite thing is how easy it is to find any information I need. Whether it's a client's tax status, their TOA policy or just one employee's details, everything is right where you'd expect it to be. Nothing is hidden away.

Cons

I'd love to be able to leave a note right on an employee's profile on the payroll screen. That way, if someone has to fill in for me and needs to make a special change, they'd see the note right there and wouldn't miss it.

“Great reports but slow help

Pros

The reporting feature has made our internal processes so much easier and faster. Being able to create the exact reports we need has been a huge help.

Cons

If you have a problem that needs extra research or has to be sent to a higher level of support, the response times can get really slow.

“onboarding is simple and smooth

Pros

Onboarding new employees is simple and smooth. Our managers have given great feedback and our new hires always say how much easier the paperwork is compared to their previous jobs.

Cons

Getting a tech request or a change implemented takes forever. It seems like a lot of other people have to have the same issue and vote for it before they'll even look at a simple fix.

“Website is fast but search is bad

Pros

The website is easy to use and the pages load quickly. Overall, it's been a good experience for me.

Cons

The search function needs work. I'll type in a word to find something and nothing comes up. When I'm on a call with a client and trying to work quickly, it would be so helpful to just search for what I need instead of clicking through a dozen tabs.

“user-friendly but has occasional lag

Pros

Really enjoy how organized this tool is. It's easy to manage and has tons of features. Overall, it's just really user-friendly.

Cons

Main downside for me is the occasional lag or when the site goes down. It always seems to happen at the worst time and takes forever to come back.

“Comprehensive tool for all HRIS needs

Pros

It's very user-friendly, both for me as an admin and for our employees plus I feel like its a really comprehensive tool that handles all my HRIS needs.

Cons

My biggest challenge has always been getting past the first level of customer service to the right department. I will say that isolved seems to be trying to improve this but it's still an issue.

“Good service but unclear feature availability

Pros

I like that their customer service team is so quick to help whenever we have a problem. They've also been great about scheduling monthly meetings to help us with any issues or just to simplify how we do things.

Cons

We're discovering there are a lot of features in Isolved that we have access to but they're not actually turned on for us. I just wish we knew what all was available so we could actually use the system to its full potential.

“User friendly but buggy after updates

Pros

for me, its just so easy to use! It's a very user-friendly platform and they're always updating it and adding new things to make it better.

Cons

After every update, there's usually about a day where things are glitchy and don't work right. It's normally fixed by Monday but it's still problem.

“The most frustrating system ever!

Pros

I honestly didn't like anything about the system. If I absolutely had to say something, I guess it's easy to use... but only because it's so basic.

Cons

Other than being easy to use (which it's not), it is the worst I've ever used in my 20+ year HR and payroll career. I thought Namely was bad but isolved is worse. There are so many basic things you can't do yourself, like adding a department or a location, you have to wait for a rep. You can't mass download forms like I-9s or paystubs, you have to go into every single employee's file one by one. And the craziest thing I've ever seen: the company's access and the employees access are tied together. So when you stop being a client, no one, not even the employees can get back in to see their old paystubs or W-2s. If you use this, warn everyone to download their documents before you lose access.

“perfect all-in-one solution

Pros

It is an amazing HR solution for us. It handles everything from running payroll to getting new hires onboarded.

Cons

I honestly don't have anything bad to say about it. We like everything about it. You won't be disappointed, they're amazing.

“Amazing support!

Pros

There's a dedicated support person for our account. They're always available and ready to jump in and help whenever we need it.

Cons

I wish they would improve the admin portal's interface, not just the one for employees.

“great features but updates cause issues

Pros

It has so many features that are better than other payroll software. The reporting section is fantastic. With so many reports to choose from, we can easily help our clients, and they can efficiently run their own audits. The whole system is user-friendly, so our clients get comfortable with it really quickly. I also really love the iSolved University where we can find quick help videos and articles. There's even a community where we can all learn from each other.

Cons

iSolved is always putting out updates but a lot of the time, those updates end up causing issues with other features.. Some of the new features are neat but it feels like most are just cosmetic changes. There are some great ideas on their idea portal that would really help partners like us but it seems to take forever for our feedback to be heard.

“Disorganized & unresponsive system

Pros

I can't really think of anything good to say. The training and customer service weren't great and I was pretty disappointed. I actually still have some open questions that haven't been answered and one of them is already three months old.

Cons

Outdated and disorganized. It doesn't work well and I can't even track the progress of new hires. It's not very transparent and doesn't feel like a complete platform.

“all pay info in one convenient place

Pros

Easy to find your way around. Logging in is secure but not complicated and you can see all your pay information right there in one place.

Cons

I can't view multiple pay stubs at once. You have to pick a specific time frame to look at and the list only shows the last 6-8 weeks, if I remember right.

“Simple enough to teach anyone

Pros

I appreciate it because it's so easy to use. I can even teach it to my clients without any trouble, even if they aren't very confident with technology.

Cons

Sometimes editing time cards is a little tricky but I can usually find a way to make it work.

“good platform

Pros

we really like all the service options and add-ons available if we need them. The platform itself is user-friendly and we've had great experiences with customer service.

Cons

We still have to use a separate system for timesheets because our block schedules just don't work in iSolved.

“A Clearer View but A Clunky App

Pros

The recent update to the desktop platform is excellent. The interface is more informative and intuitive, making it easy to navigate. I particularly appreciate the clear breakdown of pay details like deductions and overtime, and how simple it is to access important documents like W-2s.

Cons

the positive experience doesn't extend to the mobile app or customer support. The app is vague, difficult to log into, and the initial payroll selection step often fails to link to my company correctly. When these issues occur, getting help is a challenge because customer service is difficult to reach and there's no dedicated point of contact.

“great but updates happen at bad times

Pros

I admire its simplicity. But what's great is that it's also highly customizable, so you can make it do pretty much anything you need. It's adaptable in every way.

Cons

There are just so many updates and they always seem to happen at the worst times. Some of the changes are good but a lot of them feel like they're just changing the look of things.

“My experience with iSolved

Pros

After a frustrating experience with another platform that overpromised and underdelivered, my meeting today with an isolved representative was a breath of fresh air, they were incredibly knowledgeable, transparent, and actually listened to my needs as a recruiting company owner, providing a clear walkthrough without unrealistic promises, and I'm so impressed that I finally feel like I've found a team that gets it

Cons

I've got nothing to say, the company and the product seem amazing to me.

“horrible service since three years

Pros

An issue from last week remains open, but we've noted some improvement in communication as their team has finally begun following up on the ticket.

Cons

The service is absolutely horrible! It's been terrible for all 3 years I've been here. Even after going to upper management for help multiple times, nothing has really gotten better. We've had some major issues, like mistakes with employee pay or state taxes which is just unacceptable. We always have to chase down answers instead of the support team fixing problems on their own, even when they're the ones who caused the issue.

“Streamlined from start to finish

Pros

From onboarding a new employee to offboarding someone, the experience is simple and user-friendly for both us and our employees.

Cons

I haven't had any issues come across my desk from my clients. To date, I haven't received any complaints.

“An Absolute Billing Nightmare

Pros

If I could give it zero stars, I would. Working with them has been the single worst experience we've ever had with a payroll company. Ever since we signed up, it's been a non-stop nightmare of billing mistakes, incompetent support, systems that don't work and no one taking responsibility.

Cons

We were charged way more than what we agreed to. For months, we kept asking for a breakdown of the charges but we just got the runaround. We were transferred from department to department and told "that's not my job" more times than I can count. No one has ever been able to explain what we were paying for. Our "dedicated support rep" was impossible to reach. The few times he answered, he'd put us on hold forever and then just hang up. That was the standard experience.

“Simple payroll, powerful benefits

Pros

I love how simple it is to run payroll. The benefits portal for open enrollment is great and it connects directly to the insurance carriers. Employees can check their time and PTO in the People Cloud. The list of good things just goes on.

Cons

I just can't figure out how to create a report, even though there are tutorials. I just don't have the time to learn it.

“user-friendly but report creation is difficult

Pros

It is easy to find your way around and you can easily add more applications to expand your services whenever you want. Having an assigned customer service rep is also a big plus.

Cons

Creating reports isn't easy. There aren't enough options and sometimes you have to ask a customer service rep to assign a report to you.

“Feature-rich tool

Pros

iSolved has so many features and they're always adding more cool stuff.

Cons

I have noticed it has some downtime whenever they do a new release. They're working on moving us to the new version, which is good but it's still in progress.

“simply perfect for daily tasks

Pros

My favorite thing about this tool is how simple it is to handle my everyday tasks.

Cons

Honestly, I can't think of a single thing I don't like about isolved. I think it's an amazing platform.

“Best reporting, confusing menus

Pros

I can pull up any report I need, anytime, day or night. There's a good variety of them, too.

Cons

I find the menu layout to be really complicated and hard to figure out.

“helpful when it works

Pros

The quick punch feature and the mobile app are very useful for when I'm running late and need to clock in from my phone. It's so much easier than dealing with time cards. I also like having my paystubs and documents right there whenever I need them.

Cons

The app has a lot of technical glitches. It constantly signs me out, won't let me log in or says I've already punched in when I haven't, which leads to double punches.

“Strong security!

Pros

Umm data protection is good with MFA and encryption. It really gives me peace of mind knowing everything is secure and compliant.

Cons

My main con is the security steps. Having those extra login steps at the start and end of the day really slows me down and messes with my workflow.

“awesome support

Pros

Support from my team is awesome. I usually get a response back within a day.

Cons

At first, it was tricky to figure out who I was supposed to talk to for different issues. I'm getting the hang of it now, though.

“A true business partner

Pros

People make all the difference. You can find similar features elsewhere but you won't find a team like this. They really take the time to learn about my business and help me meet my goals, like saving money or making things easier for my employees. They feel more like a partner than just a vendor. Having everything, payroll, benefits & time tracking in one place is fantastic for cutting down on the number of systems I have to use. It's user-friendly, I can customize a lot and the customer support is great.

Cons

The payroll tax team can be slow to get back to us and we usually have to follow up alot of times to get a tax notice resolved. Also, the new version still doesn't have all the features the old one did, so our managers are always switching back and forth.