“worth learning it!”

Pros

Coming from mostly using ADP in other jobs, this was a platform I hadn't seen or worked with before and I enjoyed getting to learn something new.

Cons

The same information shows up across multiple sections you have to click through which really could have been condensed. It made things pretty confusing so thank goodness there's a search feature.

“Frequent updates, helpful release notes”

Pros

isolved rolls out releases and enhancements on a regular basis which I really appreciate. The PDFs and slide decks that come with each release or deep dive are also very useful and make it easier to keep up with the changes.

Cons

Support ticket response times could definitely improve. There are times when I hesitate to submit one because it can take quite a while to hear back.

“Organized updates keep improving”

Pros

One thing I really like about it is how organized everything looks and I have noticed the gradual updates keep making the overall experience more efficient.

Cons

I really do love it but the biggest frustration comes up when random glitches happen and there doesn't seem to be a clear answer for them. Those situations are especially tough to explain to my clients.

“Helpful tools but slow support”

Pros

It is pretty balanced to me since there are just as many things to like as there are to dislike. On the plus side it gives employees a lot of useful information in one place, whether you're checking your time, looking at your pay, requesting time off or keeping up with company communication.

Cons

The most frustrating part for me was how long it took to get a response to an inquiry from customer service. I really don't understand why support would take that much time to reply.

“login hassles are there”

Pros

Having everything in one centralized place is really helpful and the system is simple to navigate.

Cons

Using multi-factor authentication every single day to log in is frustrating. It seems inconvenient to keep confirming over and over that it's really me trying to access my account. Timekeeping can also be tricky especially when I need to submit a missing punch. I also wish managers had more ability to make corrections on their own instead of waiting for upper management to approve changes. That becomes a real issue on days when time must be submitted because it can delay everything and lead to late submissions.

“amazing features for every client”

Pros

It is an excellent HCM platform with a wide range of powerful features that make tracking all kinds of items across multiple clients very manageable.

Cons

Support responses can sometimes take a little while but once they get back to you, they're very helpful.

“Constant innovation and progress”

Pros

One thing I really like is how consistently they keep advancing the platform to match the changing needs of the industry. That ongoing focus on innovation helps keep the system relevant, useful and effective over time.

Cons

A noticeable area that could be better is the response time on some open support tickets. Quicker follow-up would definitely make the overall user experience better.

“Amazing learning and rewards”

Pros

The training courses, certificates, articles and Hero rewards for employees make this an amazing opportunity.

Cons

There's a lot of information available which I do appreciate but it can be hard to get through all of it. I think I'll get through it eventually though.

“all in one HR powerhouse”

Pros

Having payroll, HR, benefits and workforce management all in one platform is the biggest advantage for me. It really helps simplify day to day processes, boosts efficiency and offers a user friendly experience for both admins and employees. I also value the ongoing product updates and the support team being there whenever help is needed.

Cons

My overall experience has been very positive. If there's one area that could still get better, it would be continued improvements to the reporting features and system navigation so certain tasks seem more user friendly and efficient.

“Flexible features!”

Pros

The platform is easy to use for both administrators and employees which makes day to day use much better. There are also plenty of feature options available and a lot of them can be customized to fit different needs.

Cons

One thing I'd change is the response time when we submit cases about something not working. At times it takes quite a while before someone gets back to us.

“evolving features are my fav”

Pros

What I like most about it is that, as a partner, they actually pay attention to what we want and need and make an effort to include that feedback in future product releases.

Cons

The part I like least is having to wait for added product expansion or when they don't see enough value in something our customers are actively asking for.

“Payroll access that works”

Pros

Getting to my payroll details is not a hassle and everything is simple to navigate when I need information. I'd definitely recommend it.

Cons

Only annoyance is how often it keeps prompting me to set up extra security when logging in. I really wish there were a way to decline it permanently.

“Chat support improves hcm”

Pros

The tool covers most of the core employee management tools we need including onboarding and payroll. One of the best recent additions is the chat feature. The chatbot points you directly to the right menu and when necessary, it can transfer you to a live agent which makes it possible to sort things out without having to call support.

Cons

There are a lot of helpful features built in but the menu structure can be a bit complex so finding the right section sometimes takes longer than it should. Although there is a search option, I used to rely on its University to track things down. Thankfully the newer chatbot feature has improved that experience a lot.

“all in one payroll and HCM”

Pros

It is very easy to use and the range of features it offers has been a big plus. We're able to handle a lot in one place including payroll, timekeeping and broader HCM services.

Cons

One area that could be clearer is the release notes. The updates themselves are valuable but the way the context and reasoning are explained can feel a little vague and sometimes confusing.

“Easy navigation!”

Pros

Using the software is not a hassle. It's incredibly simple to navigate and whenever something isn't clear, the Learn & Grow platform makes picking it up really manageable.

Cons

Nothing comes to mind right now. I still haven't run into anything about the platform that I genuinely dislike.

“Handy app, useful access”

Pros

Having an app for it is a big plus. It's also much easier to get around the website and mobile app and I can quickly view important documents, time off, deductions and other key details without much hassle.

Cons

Something that really bothers me is not being able to reliably access it online. The website itself seems to run into issues all the time which gets really frustrating.

“AP closing is a plus”

Pros

Closing the AP is probably my favorite part of the program. There are some parts that work well but overall I still find the system difficult to use.

Cons

Using this software has been pretty challenging for me. A few of the applications inside it are especially hard to navigate and I usually end up having our HR department handle those tasks for me.

“Versatile for every business”

Pros

One thing I like about isolved is how many options it offers for companies of every size. It delivers a lot for larger businesses while still making sure even one person companies aren't overlooked.

Cons

One frustration is that some newly released features don't work the way they're supposed to. It really needs to do more thorough testing before rolling out changes and updates.

“Everyone uses it easily”

Pros

Across every department it has been incredibly user friendly. My coworkers and even the owners enjoy using the platform and rely on it every day without any trouble.

Cons

At this point I really don't have any complaints. The platform has continued to be user friendly for all employees and supports their different needs within the system.

“Clean layout, clear navigation”

Pros

The layout is very user friendly and the design is nicely simplified. For someone who isn't especially tech savvy, the screens are clearly labeled and the system doesn't feel overly complicated or packed with unnecessary functionality.

Cons

A few parts of the development process seem like they could use more time before release. For instance, a new performance module was recently added to the payroll system under the performance management section and there have been quite a few hiccups with how that area works like certain screens not loading or managers not appearing in a review even though they're assigned to the employee.