“Great platform with room for improvement”

Pros

Amanda has been a huge help and very quick to respond whenever we've worked with her. There was a bit of a slow patch before things really took off, but once she got involved she gave us outstanding support. I'd absolutely recommend this for ACA compliance, particularly if you're lucky enough to have Amanda as your point of contact. We've had some hit-or-miss experiences with other reps on the ACA product across different clients but Amanda truly stood out and provided excellent support.

Cons

I found that getting us connected with our energy provider took longer than I expected and it felt like the team was learning a brand-new process, which made the initial setup fairly difficult.

“support team did what others could not”

Pros

Amanda Young stepped in and helped me achieve something that nobody else assigned to my account was able to handle. The audit feature is definitely the aspect I like best.

Cons

I find writing custom code fairly tedious and to be frank, the platform isn't very simple if you're new to it.

“My expert keeps me here”

Pros

My experience has been excellent largely because of Alicia Bailey. she's an exceptional payroll administrator who genuinely knows her job inside and out. To be honest, my continued loyalty during the transition was mostly due to the rapport we've built with her and if she were to leave, I would seriously consider finding a different provider.

Cons

I'd prefer a way to reach Alicia directly instead of always having to open a ticket for every issue, it's inconvenient.

“Can change a lot of things”

Pros

I really value how much of the system can be tailored, the customization options are extensive and make it very powerful and adaptable for what our team requires.

Cons

In my experience, the ATS doesn't provide a single, comprehensive dashboard where I can glance at jobs and candidates together like other tools do. I also find it missing the ability to create customized workflows or routing rules for different job types which really reduces the flexibility we need.

“Very patient and helpful guide”

Pros

Amanda was so patient and supportive while guiding me through the confusing new IRS filing rules, and her help made the whole process much easier.

Cons

Honestly, I can't think of any complaints about my experience using this software, nothing negative.

“Quick & responsive support”

Pros

Having direct access to my payroll details makes managing things so much easier. Locating my W2s is simple as well.

Cons

I'd prefer payroll communications not go to a generic email inbox. Over the years I've found my CSR, Alicia, to be excellent and always quick to reply, so I'd really appreciate it if she had a personal, dedicated email address that only she could access.

“New to iSolved”

Pros

The search features in iSolved have been incredibly helpful for me as a new user.

Cons

I haven't used it enough to give any negative feedback.

“Better than the last system used”

Pros

Being able to search keywords and maintain subject continuity when moving between screens in iSolved has been great.

Cons

It would be helpful to have all the information on fewer pages to make navigation easier.

“ISolved is Great for Us!”

Pros

I've received easy access, quick answers, and helpful walk-throughs from Customer Support at iSolved.

Cons

I haven't had any issues with payroll processing. It's pretty straightforward and easy to use.

“Great tool overall”

Pros

iSolved is incredibly user-friendly, and I've had no issues processing payroll. It's consistently available, which is a huge relief.

Cons

I've had positive experiences since 2021. No problems worth mentioning.

“Good choice”

Pros

I've been impressed by iSolved's payroll processing capabilities, as well as employee access and benefits compliance.

Cons

I've encountered challenges with training and glitches in Share and Perform. The personnel training needs to be improved.

“Fine tool for overall”

Pros

Managing payroll tax compliance, ACA compliance, and benefits on a single platform with iSolved has been stress-free.

Cons

Setting up rules changes without notification has been difficult, and communication with vendors has been a challenge.

“All of your HR system needs in one place!”

Pros

Having all HR functions in one place with iSolved is incredibly convenient.

Cons

I suggest having a demo environment to practice using the product before it's launched.

“Can change things fast”

Pros

I've been able to swiftly update my team's pay rates and payroll configurations whenever the need arises.

Cons

I often end up asking a lot of questions about some services because they aren't described clearly from the start.

“Good for time off and leaves”

Pros

From a single dashboard, I'm able to manage all employee time tracking and absences. We're looking to roll out more of its HR features as we grow.

Cons

help section is hard to use, more often than not I'm forced to phone support because I can't quickly locate answers myself using a more effective search tool.

“Efficient and User-Friendly Experience”

Pros

The support team really stands out. whenever I call, they sort out any issue right away without dragging things out. Also, the portal's design is very user-friendly and it didn't take me long at all to get comfortable using everything.

Cons

It's a little annoying that I now have to phone in for special payroll approvals instead of doing them myself, because it slows things down, but I do get that this extra step is meant to strengthen security.

“Saves time and works on the phone”

Pros

Using this payroll service has made processing payroll easy and cuts down the hours I used to spend every month. The recent mobile app update has completely changed how I work. now I can take care of almost everything from my phone which is super handy when I'm out of the office. On the downside, the reporting tools could be strengthened and sometimes it slows noticeably during busy periods. Overall, solid payroll functionality paired with excellent mobile capabilities.

Cons

Its really annoying to get in touch with the correct contact. they repeatedly email members of our team who aren't authorized to use the platform, which creates confusion and extra work for us.

“Helpful and easy to use”

Pros

I've found the support team to be really responsive and genuinely helpful, they reply quickly whenever I reach out. The software itself is also pretty easy to get around and use on a daily basis.

Cons

For me, the menu layout feels clunky and could be made much more simple. it isn't as easy to use as I'd like.

“Saves time but costs a lot”

Pros

Honestly, I've been really impressed by how much automation we've introduced into our everyday workflows. it takes care of everything from advertising open positions and handling recruitment to logging employee hours and overseeing exits. whether someone leaves on their own or is let go. What I particularly value is the sense of assurance and protection it brings to HR tasks through a range of self-service features that simplify and enhance these workflows.

Cons

Price-wise, this solution can feel quite expensive and that sticker shock was hard for me to accept at first. I do understand that something this sophisticated carries costs for the added security and convenience it delivers. Still, my biggest annoyance is the inability to produce several pay stubs in one go. when you only need them occasionally, having to generate each stub separately becomes really cumbersome.

“My work hub for our team”

Pros

To me, this is an all-in-one administrative center that helps me connect with coworkers on a variety of levels. everything from professional development and training to shared personal interests and hobbies. That kind of engagement makes people feel like they belong, improves teamwork and genuinely builds lasting loyalty throughout the organization.

Cons

I haven't faced any major problems using it. The interface does get refreshed from time to time since we began, and because our team isn't super tech-savvy those updates sometimes add a few extra obstacles for us. but we've managed to adapt and move past them.