“Gets the job done”

Pros

It is really simple to navigate and I find it reliably handles what we need.

Cons

I really miss having a direct line to our rep the way we did before, everything feels a lot less personal these days.

“Great features but needs improvements”

Pros

I really appreciate that the company keeps introducing new products and services on a regular basis, because it makes things feel fresh and interesting.

Cons

Sometimes it's really hard for me to reach the right person or department when I need assistance and that makes resolving issues take much longer than I'd expect.

“Fantastic HR software solution”

Pros

support team is outstanding, they always reply to me quickly and help resolve things fast.

Cons

When I'm getting started, finding my way around the menus can be pretty tricky and it takes a while before I feel comfortable.

“Easy to move around”

Pros

It is simple to hop between the management area and the self-service side, moving back and forth feels natural and easy.

Cons

When I try to produce reports, it's not as simple as I'd like, and correcting timesheet mistakes can be really annoying and time-consuming.

“Works well for our needs”

Pros

Does exactly what we need, friendly interface and I never run into problems getting help.

Cons

Getting support is really frustrating even contacting our account representative seems impossible. We always end up having to call the general customer service line instead.

“Easy to use and learn”

Pros

I truly value how easy it is to use and whenever I run into a problem, it always provides the exact guidance I'm looking for.

Cons

Lately I'm receiving far more sales calls from them than I used to get. Multiple reps call with pitches for different products, and it's been really annoying.

“Good for tax time”

Pros

I really like that it takes care of our payroll tax payments automatically and the follow-up emails reminding me to process payrolls are genuinely useful as well.

Cons

Sometimes, after I enter the exact hours on an employee's pay stub prior to payroll processing, those figures are gone when processing day rolls around.

“Fast help on the phone”

Pros

When I call, their turnaround is excellent, they reply to me with answers incredibly fast. They've even managed to resolve issues that other payroll providers insisted couldn't be fixed which really impressed me.

Cons

I honestly can't find much to complain about. the website runs smoothly and the team has been consistently helpful.

“My experience with this tool”

Pros

The Share & Perform module which I still call "Mojo" out of habit is the main reason I keep using this platform. I find it exceptional for coordinating employee interactions and staying on top of performance tracking, and it's honestly what makes me stick with the system.

Cons

Customer service is without a doubt, the weak link for me. Whenever I have questions that go beyond the basics of payroll, the frontline reps are unable to help, it seems most of my problems are related to Share & Perform and automatically get escalated to a "Tier 2" specialist. I end up having to open a ticket and wait several days for an email reply, and the long back-and-forth email chains are really frustrating because there's no way to actually speak to those higher-tier people by phone.

“Thank you Isolved”

Pros

The simplicity of doing payroll, along with the availability of free training and newsletters, has been great.

Cons

There are lots of features, but it's important to learn how to use them all.

“Easy to Use!”

Pros

Setting up timekeeping and payroll in iSolved was perfect and easy to understand.

Cons

There have been occasional glitches in benefits integration, so I have to double-check benefits deductions.

“Poor Customer Service”

Pros

Although I've experienced poor customer service, I don't have any specific dislikes about iSolved.

Cons

I'm not happy with the customer service. I hope they improve it.

“Superb experience with isolved”

Pros

Everything about iSolved is fantastic, especially its ease of use.

Cons

I don't have any specific dislikes. Overall, I'm satisfied.

“Takes some getting used to”

Pros

I've used iSolved for time-off requests and direct deposit paychecks, but I've faced some challenges in navigating and understanding the paycheck details.

Cons

I have mixed feelings about how complex it is and how long it takes to find information.

“Ease of use”

Pros

I appreciate iSolved's continual addition of new features, accompanied by exceptional customer service.

Cons

There are limitations in customization, but I still have a positive view of iSolved's progress.

“It just works.”

Pros

iSolved was set up in a worry-free manner, which I really appreciate.

Cons

I've had issues with the vacation system's functionality and visibility within the software.

“iSolved is a great product for handling the HR side of the business”

Pros

I love that iSolved is a one-stop-shop for benefits, compensation, and HR needs.

Cons

It's useful, but the user interface could be better, especially for mobile users.

“Love iSolved”

Pros

The capability of having everything done on one software with iSolved is a huge positive.

Cons

Making changes within the system has had ripple effects and presented challenges.

“Much Easier Than Previous Time Management”

Pros

Being able to see and make adjustments to time for the pay period, as well as scheduling time off, is really convenient with iSolved.

Cons

Sometimes I accidentally clock in twice because of internet issues in the office.

“Not for the faint of heart”

Pros

iSolved has the potential to handle various needs in one place, although I've found the setup to be a bit challenging.

Cons

The system has some challenges, especially regarding complexity and lack of intuitive features.