Total 1008 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

43%

4

Stars

37%

3

Stars

13%

2

Stars

1%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Ashtin

Consumer Services, 101-500 employees

More than a year

3.0
September 2022

Platform with a lot of great features

Pros

The platform's overall ease of use and the availability of training resources contribute to a positive user experience.

Cons

Some features require changes across multiple screens and sections suggesting a desire for a more consolidated and streamlined structure.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

J

Jerri

Legal Services, 51-100 employees

More than a year

5.0
September 2022

Isolved Saves Time

Pros

iSolved is considered simple and streamlined for daily use with available customer service support.

Cons

Continuous updates are noted with the user expressing difficulty in keeping up with added features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Jamie

Individual & Family Services, 51-100 employees

Less than 6 months

3.0
September 2022

Just ok! need improvements in so many areas

Pros

The applicant tracking ability and the desire for additional customization options are expressed as positive aspects.

Cons

Limitations in customization options for document subcategories and divider tabs are mentioned along with a need for improved workflow and reduced logins.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

9

Functionality

6

C

Cindy

Information Technology and Services, 51-100 employees

More than a year

5.0
September 2022

Solid and reliable software

Pros

The system's ease of use and accessibility for employees particularly during onboarding are highlighted positively.

Cons

The inability to customize menus and certain features is identified as a drawback.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

J

Jessica

Retail, 51-100 employees

More than a year

5.0
September 2022

isolved solves our HR issues

Pros

iSolved is recognized for being easy to use and providing a variety of reports for efficient payroll-related work.

Cons

Tax-related issues and resolution time have caused frustration over the years.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

A

Ann

Law Practice, 51-100 employees

More than a year

5.0
September 2022

positive review

Pros

The software's ease of use and efficiency are noted as positive attributes.

Cons

Remote customer service working conditions are considered distracting by some users seeking help.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

L

Larry

Hospital & Health Care, 11-50 employees

More than a year

5.0
September 2022

Why choose isolved!

Pros

The user-friendly nature and the availability of immediate support through phone calls are appreciated.

Cons

The user expresses overall satisfaction stating that no improvements are needed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

C

Connor

Environmental Services, 51-100 employees

More than a year

4.0
September 2022

I have a positive experience

Pros

The ease of maneuvering within the software is cited as a positive aspect.

Cons

Issues with accessing the app as an employee and periodic access challenges are noted.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

L

Lisa

Food & Beverages, 51-100 employees

More than a year

4.0
September 2022

Good Company

Pros

iSolved's ease of use and quick access to support through phone calls are acknowledged positively.

Cons

Onboarding issues are mentioned attributed to a lack of understanding and time investment.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

MK

Mary Kay

Hospital & Health Care, 51-100 employees

More than a year

4.0
September 2022

isolved has helped us go from Paper to Digital

Pros

Ease of use feature integration and streamlined HR administration are highlighted as positive aspects.

Cons

Overall no significant issues are reported with minor corrections needed in some Learn & Grow courses.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

I

Ida

Furniture, 51-100 employees

More than a year

3.0
September 2022

Overall Experiences

Pros

The simplicity of the timekeeping system and straightforward payroll processing are considered positive features.

Cons

Non-alphabetical menu order and disorganized folder structures are identified as challenges in information input and verification.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

6

Functionality

4

M

Maria

Hospital & Health Care, 11-50 employees

More than a year

5.0
September 2022

Isolved Payroll is simply the best

Pros

The system's ease of use and individual entry levels for navigation are praised.

Cons

Integration with the software is reported as easy with no complaints.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

W

Wendy

Food Production, 11-50 employees

More than a year

5.0
September 2022

Brewery Review of Isolved

Pros

The system's extensive reporting options including quarterly and annual reports are commended.

Cons

No specific drawbacks or missing features are encountered at the present time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K

Karen

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0
September 2022

Easy to use software with lots of functionality

Pros

The timekeeping and payroll functions are praised for their ease of use and managerial control.

Cons

Desire for more in-depth report functionality and easier report navigation is expressed.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

K

Kim

Retail, 51-100 employees

More than a year

4.0
September 2022

There are few limitations but it meet our needs

Pros

iSolved is noted as meeting the organization's needs effectively.

Cons

Some features are perceived as too limited and not customizable to meet specific needs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
September 2022

Good timecard

Pros

The ability to add missing punches easily and view detailed time information is appreciated.

Cons

A desire for a simpler interface and less overwhelming options during timecard punching is mentioned.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

D

Danielle

Farming, 51-100 employees

More than a year

3.0
September 2022

Better than nothing - Definitely Doable

Pros

Navigation and manipulation of the timekeeping system are noted as quite efficient once users become familiar with the software.

Cons

Repetitiveness and multiple locations for similar features are noted leading to inefficiency.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

4

A

Angela

Accounting, 51-100 employees

Less than a year

5.0
September 2022

Robust software

Pros

iSolved is recognized for its functionality and reporting capabilities particularly for complex payroll requirements.

Cons

Initial overwhelming complexity in reporting is reported with positive feedback on helpful support.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

F

Felicia

Insurance, 11-50 employees

More than a year

4.0
September 2022

Powerful HR tool! Isolved

Pros

The system's robustness and capability to handle various tasks within one platform are highlighted.

Cons

Slow customer service response and project congestion are mentioned as areas for improvement.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

8

J

Jan

Non-Profit Organization Management, 500+ employees

Less than a year

5.0
September 2022

Benefits Management at Its Best!

Pros

The product's user-friendly and intuitive design along with available educational resources are commended.

Cons

Managing multiple accounts with separate logins is considered inconvenient and a unified login system is desired.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10