Total 1008 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars43%
4
Stars37%
3
Stars13%
2
Stars1%
1
Stars6%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ashtin
Consumer Services, 101-500 employees
More than a year
“Platform with a lot of great features
Pros
The platform's overall ease of use and the availability of training resources contribute to a positive user experience.
Cons
Some features require changes across multiple screens and sections suggesting a desire for a more consolidated and streamlined structure.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Jerri
Legal Services, 51-100 employees
More than a year
“Isolved Saves Time
Pros
iSolved is considered simple and streamlined for daily use with available customer service support.
Cons
Continuous updates are noted with the user expressing difficulty in keeping up with added features.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Jamie
Individual & Family Services, 51-100 employees
Less than 6 months
“Just ok! need improvements in so many areas
Pros
The applicant tracking ability and the desire for additional customization options are expressed as positive aspects.
Cons
Limitations in customization options for document subcategories and divider tabs are mentioned along with a need for improved workflow and reduced logins.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
9
Functionality
6
Cindy
Information Technology and Services, 51-100 employees
More than a year
“Solid and reliable software
Pros
The system's ease of use and accessibility for employees particularly during onboarding are highlighted positively.
Cons
The inability to customize menus and certain features is identified as a drawback.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Jessica
Retail, 51-100 employees
More than a year
“isolved solves our HR issues
Pros
iSolved is recognized for being easy to use and providing a variety of reports for efficient payroll-related work.
Cons
Tax-related issues and resolution time have caused frustration over the years.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Ann
Law Practice, 51-100 employees
More than a year
“positive review
Pros
The software's ease of use and efficiency are noted as positive attributes.
Cons
Remote customer service working conditions are considered distracting by some users seeking help.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Larry
Hospital & Health Care, 11-50 employees
More than a year
“Why choose isolved!
Pros
The user-friendly nature and the availability of immediate support through phone calls are appreciated.
Cons
The user expresses overall satisfaction stating that no improvements are needed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Connor
Environmental Services, 51-100 employees
More than a year
“I have a positive experience
Pros
The ease of maneuvering within the software is cited as a positive aspect.
Cons
Issues with accessing the app as an employee and periodic access challenges are noted.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Lisa
Food & Beverages, 51-100 employees
More than a year
“Good Company
Pros
iSolved's ease of use and quick access to support through phone calls are acknowledged positively.
Cons
Onboarding issues are mentioned attributed to a lack of understanding and time investment.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Mary Kay
Hospital & Health Care, 51-100 employees
More than a year
“isolved has helped us go from Paper to Digital
Pros
Ease of use feature integration and streamlined HR administration are highlighted as positive aspects.
Cons
Overall no significant issues are reported with minor corrections needed in some Learn & Grow courses.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Ida
Furniture, 51-100 employees
More than a year
“Overall Experiences
Pros
The simplicity of the timekeeping system and straightforward payroll processing are considered positive features.
Cons
Non-alphabetical menu order and disorganized folder structures are identified as challenges in information input and verification.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
6
Functionality
4
Maria
Hospital & Health Care, 11-50 employees
More than a year
“Isolved Payroll is simply the best
Pros
The system's ease of use and individual entry levels for navigation are praised.
Cons
Integration with the software is reported as easy with no complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Wendy
Food Production, 11-50 employees
More than a year
“Brewery Review of Isolved
Pros
The system's extensive reporting options including quarterly and annual reports are commended.
Cons
No specific drawbacks or missing features are encountered at the present time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Karen
Health, Wellness and Fitness, 51-100 employees
More than a year
“Easy to use software with lots of functionality
Pros
The timekeeping and payroll functions are praised for their ease of use and managerial control.
Cons
Desire for more in-depth report functionality and easier report navigation is expressed.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Kim
Retail, 51-100 employees
More than a year
“There are few limitations but it meet our needs
Pros
iSolved is noted as meeting the organization's needs effectively.
Cons
Some features are perceived as too limited and not customizable to meet specific needs.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Good timecard
Pros
The ability to add missing punches easily and view detailed time information is appreciated.
Cons
A desire for a simpler interface and less overwhelming options during timecard punching is mentioned.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Danielle
Farming, 51-100 employees
More than a year
“Better than nothing - Definitely Doable
Pros
Navigation and manipulation of the timekeeping system are noted as quite efficient once users become familiar with the software.
Cons
Repetitiveness and multiple locations for similar features are noted leading to inefficiency.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
4
Angela
Accounting, 51-100 employees
Less than a year
“Robust software
Pros
iSolved is recognized for its functionality and reporting capabilities particularly for complex payroll requirements.
Cons
Initial overwhelming complexity in reporting is reported with positive feedback on helpful support.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Felicia
Insurance, 11-50 employees
More than a year
“Powerful HR tool! Isolved
Pros
The system's robustness and capability to handle various tasks within one platform are highlighted.
Cons
Slow customer service response and project congestion are mentioned as areas for improvement.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
8
Jan
Non-Profit Organization Management, 500+ employees
Less than a year
“Benefits Management at Its Best!
Pros
The product's user-friendly and intuitive design along with available educational resources are commended.
Cons
Managing multiple accounts with separate logins is considered inconvenient and a unified login system is desired.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10