JobAdder Reviews

“customer service gets on my nerves

Pros

Overall I think the product itself is satisfactory. Its general usability works fine. I've had recruiters tell me they find it simple to use.

Cons

Honestly I wouldn't recommend JobAdder at all. For a company that touts itself as a market leader I'm disappointed by how customers are treated. The support experience is terrible and I've escalated many problems up to director level only to get hollow promises and almost no real fixes. Too often my emails go unanswered; on a few occasions I have followed up five times without any reply. This level of service makes me wary of continuing to use the platform.

“Smooth implementation - great experience !

Pros

I really like how well it integrates with Seek. The site's visual design and overall feel appeal to me...it's simple to move around and I can easily find things. It also offers excellent communication tools including the ability to save email and interview templates.

Cons

When I am screening candidates I can't filter their responses to the screening questions instead I have to open each application and read answers one at a time

“Sold me something they couldn't deliver

Pros

the product's look and feel are quite pleasing and I find the UI simple.

Cons

But I ran into a serious drawback.. there isn't enough flexibility to use fields for populating contracts and to top it off our implementation partner went out of business and we lost the money we paid.

“Never trust this unprofessional service

Pros

Initially their sales representative was highly involved and answered every one of my questions quickly before we bought.... the pre-sales communication to be timely and proactively handled throughout the process.

Cons

After the sale the same representative who had been so responsive before purchase went silent as soon as billing problems cropped up. I was disappointed that he also failed to step in when JobAdder wouldn't honor the clearly written agreement about the fixed one-month trial period. During our test run we were required to enter a credit card and I couldn't find any place in the platform to apply the agreed amount, there simply wasn't an option anywhere in the system to do so.

“great recruitment software

Pros

I have found the interface easy to use and it's constantly adding new features.. very intuitive and it helped me multitask while shifting smoothly between roles and candidates. The subscription depended on how many users we had with no lock-in contract. Also I could customise email signatures and many other features.

Cons

When AI matching was first rolled out, I noticed it wasn't always up to scratch though I get that there are bound to be kinks with any new technology.

“plenty of integrations that work well!

Pros

been using this platform and its really solid that offers a ton of integrations which makes recruiting feel streamlined and even taps into some AI-powered tools.

Cons

However the mobile app is somewhat limited as I hv found that it wasn't fully functional and offered far fewer features than the desktop or full web version.

“Worst software I've ever used - embarrassing

Pros

This software provides a candidate database and simplifies project management for recruitment.

Cons

The email/calendar integration is practically useless. It's surprising that Google Workplace users still require a widget plugin, as it feels outdated. Additionally, the customization options for fields are severely limited, and the LinkedIn integration does not function as advertised. Posting jobs to LinkedIn directly from JobAdder has become less functional, rendering it practically useless. Attempts to verify your domain for direct email sending from JobAdder never seem to work. Support response time is slow, averaging 4-12 hours via email. However, when they do respond, they tend to provide links to articles that I have already read, rather than addressing my specific concerns.

“easy to use from day one

Pros

the interface is incredibly easy to use.. It never feels complicated or overwhelming.

Cons

Honestly Job Adder includes everything I needed I can't think of any.

“Strong platform with occasional rough edge

Pros

I find the database management, candidate tracking and marketing features really easy to use and very effective

Cons

Sometimes it feels glitchy to me while I'm searching the database it's easy to accidentally click outside the search and then I lose my results

“handles the full recruitment process very well

Pros

as a recruiter the platform provides me a complete and end-to-end recording of processes and data concerning candidate and client management, along with the related relationship building and retention.

Cons

I currently move a variety of detailed documents from Office 365 into JobAdder manually at the close of each project or process which can be time-consuming; however, it might not be a true problem since I could probably find a tutorial or a tool to automate the task.

“Still my top choice after years of use

Pros

I've been using JobAdder for over six years and have to say it's a standout system that keeps getting better. From my perspective, the team constantly pushes updates and improvements so it feels like the platform is improving every single day. With a clear understanding of recruiters' needs, the product often anticipates what we want next. Their support crew is impressively responsive, even accommodating queries within New Zealand timeframes which I really value. Overall I'm very happy with the system and don't see myself moving away any time soon. The how-to tutorials and the software update videos are brilliant for someone like me who is short on time; they make it easy to stay current and actually use the new features.

Cons

The one downside I've noticed is the website interface which wasn't customizable enough to match my brand's style. As a result, I now post job ads to my website manually and that's not great for efficiency. What I wanted was the ability to include a picture and apply a particular font to fit our identity but the template choices were too limited and the overall layout didn't align with our design. If more control over visual elements were offered, it would solve this issue for me.

“keeps everything organised without getting in the way

Pros

Overall I find it really simple to keep track of candidates and to set up both company and individual candidate profiles: the interface is easy and I highly recommend JobAdder.

Cons

That said I wish they would add more features because it would make the platform even more powerful and flexible for our needs.

“recruitment made much easier

Pros

Having ad scheduling and the ability to publish to multiple platforms simultaneously has completely changed things for our team. We can reclaim a huge amount of time by not having to randomly post ads throughout the week across different channels, everything can be done in one go now which is fantastic for managing candidates and really saves us time!

Cons

On a candidate's profile I can't immediately see which platform they applied from; I have to dig around inside the details to find that information for each candidate.

“clean and simple, though it can feel slow at times

Pros

I find it incredibly simple to use, particularly when I'm in Outlook and need to attach emails or set up applications.

Cons

One improvement I'd like to see is that using a feature would open side tabs so I can work with multiple windows instead of having to constantly navigate back.

“email-friendly and easy, with a few small annoyances

Pros

I appreciate that everything I need is consolidated in one place and the smart integrations keep evolving with new ones added on a regular basis. The support has been responsive with only occasional dropouts and I rely on it daily for recruitment tasks.

Cons

Honestly I can't readily think of any negatives; in my experience it functions as a powerful CRM platform.

“something i use every single day

Pros

From my perspective, it's super intuitive and neatly organized and I can hardly think of any feature that would make it better.

Cons

One thing I find missing is a quick way to view someone's compliance status; I often wish there was an at-a-glance indicator for that.

“smooth, intuitive, and almost flawless

Pros

I find it very easy to use and it's consistently updated to reflect current trends and new features.

Cons

Sometimes I have to get the admin or technical team involved whenever I want customizations which can be inconvenient.

“keeps improving, though customisation needs support

Pros

So far, my experience has been very positive: tasks are completed quickly and with minimal effort and everything is kept in a single location. I also find JobAdder really straightforward to navigate because the menu options are clear and uncomplicated.

Cons

I've noticed that, at times, integrating updates to candidates' profiles with our company's other essential software can be quite slow and takes a longer than expected amount of time.

“everything a recruiter needs in one place

Pros

Honestly where do I begin... it handles Candidate Management, Business Development, Finance and Costing and even Advertising.

Cons

The cost is skyroacketing over the time and it's going to sting when I have to buy more licences.

“great value and surprisingly easy to work with

Pros

I am glad that implementation was very easy and it connects smoothly with our other HR system (HiBob) and it acts as a single source of truth for all hiring-related activities.

Cons

Personally the app can feel a bit complex at times and takes some time before I'm comfortable using it but I know that proper training fixes that.

“why jobadder quickly became my favourite ats

Pros

resume search features are incredibly impressive and how it manages the candidate database really makes things easy for us. I also rely on it to locate applicants and monitor their application status.. such a cool app!

Cons

At present I don't notice any real drawbacks with JobAdder; I find it highly effective and very easy for us to use.

“solid system backed by genuinely helpful support

Pros

the support is excellent and the system itself is good.

Cons

I wish there were better integration with LinkedIn that doesn't require a Recruiter license.

“easy to customise and flexible for real workflows

Pros

I've been able to fully customize every screen and add extra fields so the software matches our specific requirements.

Cons

When managing retained work, I find the integration with Xero weak which forces me into a more hands-on, manual process compared with contingent invoicing.

“simple, organised and ideal for remote teams

Pros

i have been a huge fan of this software since i have started using it as there is no learning curve and very smooth to use. The workflow setups make it really easy for me to monitor candidates, applications and open roles and they help keep all the documentation consolidated in a single spot. It's especially ideal for teams working from home.

Cons

It would be extremely helpful if JA could automatically extract skills from resumes because manually entering that information still eats up a lot of my time that I'd rather spend on higher-value tasks.

“it genuinely changed how i manage my day

Pros

the support is reliable and the interface easy to use plus I love that there are unlimited email templates and a Gmail plugin for JobAdder

Cons

I get annoyed that it's not simple to change a role from contract to permanent, for instance and I'm also limited by the inability to create HTML emails.

“choosing jobadder was the right call

Pros

JobAdder integration was incredibly easy to set up and I have to say the built-in help system is the best I've come across...it's genuinely outstanding.

Cons

I'd like to see better functionality around searching candidates because my experience with it is not really great as the current candidate search capabilities could use some enhancements to be more efficient.

“a crm that makes recruitment feel manageable

Pros

I find JobAdder very easy to use, highly intuitive and it offers a user friendly interface that feels natural.

Cons

For me I don't run into many issues it's generally very responsive and the system rarely goes down.

“designed in a way recruiters actually understand

Pros

Honestly I really appreciate how straightforward and intuitive every feature is; it's been so easy to pick things up, the customer support has been phenomenal and in my experience this program outperforms every other tool I've tried so far!

Cons

These days, I can't seem to get the hang of the new dashboard; I've always preferred sticking with the original layout and find myself going back to it because the updated view just doesn't feel natural to me.

“powerful features without the learning headache

Pros

The features are really simple and I can view candidates either as a list or in individual files depending on what I need. Links always open in a new tab for me and the whole interface feels incredibly smooth and visually appealing. It actually inspires me to stay productive!

Cons

Not everything communicates well across the system, there are a few small sections that don't sync with others and I'd really like to see updates to make the platform more cohesive. Also, I'm stuck with a bug that prevents me from editing activity sheets unless I contact JA support which is frustrating. Another pain point is in placements: I can't send email or SMS to both the candidate and the client directly from the placement tabs, so those actions aren't aligned with similar features elsewhere.

“Smooth to use, just a few basics still missing

Pros

I find the system really straightforward to use as all the pages are interlinked which saves me a great deal of time.

Cons

Although JobAdder's developers are continually rolling out improvements and regularly add new service providers and add-ons, I notice some fundamental elements still feel unfinished, such as the Contact screen which hasn't been brought in line with the refreshed Candidate screen. I've submitted a bunch of practical improvement ideas but so far I haven't seen any of them put into action.

“really easy to work with, just a bit expensive

Pros

This app feels very user-friendly and is easy to navigate and I really like the help feature because it guides me through each step one by one.

Cons

I wish the search functionality and the people-adder tool were improved, they used to work better and felt more reliable.

“covers almost everything a recruitment agency needs

Pros

Personally I've found it includes nearly everything I need to operate a recruitment agency and it doesn't lock me into annual contracts. The support team has been incredible.

Cons

I can't see my team's weekly interviews with candidates or clients which makes coordinating schedules a bit difficult.

“useful integrations with some room for improvement

Pros

I find integrations across several platforms extremely useful and the support team responds promptly.

Cons

For me it becomes glitchy and sluggish after major upgrades.

“great setup just not perfect for every industry

Pros

really impressed with the handful of integrations that are already available for recruiting. I also appreciate the guided, step-by-step training options provided.

Cons

Personally I'd like to see more integration options tailored to light industrial staffing needs. Too many partners seem to price their services expecting high-margin clients but in my experience light industrial firms operate on high volume and thin margins. That makes pricing and cashflow far more important for us than for traditional recruiting shops. I've noticed JobAdder feels a bit more geared toward direct placement workflows instead of supporting high-volume recruiting efficiently. Until there are more flexible, volume-friendly integrations and pricing, it's a challenge for my business.

“admins need more control

Pros

I've found JobAdder very user-friendly and straightforward to navigate. There are many customization choices for the most part that suit our workflows. It's simple for me to add candidates to job orders, keep track of applicants, jot down notes, preserve key information and maintain records of placements and related details, etc.

Cons

We're most frustrated by the limited administrative controls we have when problems come up. For example, we used the TimeAdder app but it doesn't sync well with JobAdder and offers very inflexible options for customizing features or toggling them on and off. Frankly, JobAdder seems slow to roll out fixes or enhancements. Ideally, administrators should be able to trigger password reset emails instantly instead of depending on JobAdder to pass the request to TimeAdder and crossing our fingers that it works. Also, I need the ability to switch client reminder emails on or off because clients get annoyed when reminders suddenly resume and swamp their inboxes. Additionally, administrators must be able to create or modify a timesheet from the management console for temps who struggle with the technology and can't complete it themselves. To be candid, there are many more pain points I could list. We've been through a nightmare dealing with temp placements and timesheet management and it's impacting our relationships with clients and the efficiency of our team. More administrative flexibility and better integration with TimeAdder would save us so much time and stress.

“helped us work faster and stay organised

Pros

I see that this product has dramatically boosted our overall efficiency and sped up our workflow; its functionality feels solid and thoughtfully designed, and the support team are always helpful and proactive. Several very useful integration options are available and new integrations are continually being introduced. There's also a broad assortment of reports on offer, including ones that can be customized to suit our needs.

Cons

While I find the UI generally quite good, I do notice that at times there are many extra clicks required and a handful of further UX refinements would make the product noticeably easier and more pleasant for me to use.

“makes it easy to see what�s happening at a glance

Pros

What I appreciate most is how simply I can oversee candidates and follow job progress.

Cons

Honestly I don't have any complaints. I genuinely enjoy using it because it makes tracking candidate movements and monitoring job progress really straightforward.

“perfect for recruiters

Pros

Being an HR I find it really easy and quick to set up and use although managers can't easily view KPI metrics.

Cons

I can't find anywhere to enter an NI number and it forces me to renew job postings on their site every four weeks.

“clear, detailed and easy to navigate

Pros

I appreciate the links included with the advert placement. Notes clearly show where the candidates can respond to questions so the recruiter can evaluate them against their expectations/responses.

Cons

Personally I find all the features excellent and I have no negative comments about this software.

“Fantastic !!!

Pros

I really like how simple it is to view my active job listings, track candidates' progress and post job ads, it makes managing recruitment tasks straightforward and convenient.

Cons

When I search our own candidate database for people to fill new job openings, I often find it less efficient and slower than using tools like SEEK or LinkedIn Recruiter for sourcing.

“so good it influenced my career decisions

Pros

I absolutely adore JobAdder and would happily recommend it to any business because I find it straightforward and really easy to use. The information is presented clearly and is simple to navigate. One feature I especially value is the industry sections, I can add a ton of optional candidate details like inductions, qualifications, skills and more which makes talent searching much more effective. On a personal level, I discovered my first company was planning to stop using JA and that revelation helped me make the difficult decision to leave the organisation (along with several other problems); it was the final push I needed to hand in my resignation. When I later learned my current employer also uses JA, that helped convince me to take the job. Thank you JobAdder, I genuinely love what you do and appreciate the tool.

Cons

At a quick glance, I'd like to see any critical notes displayed next to a candidate's name so they don't get lost or overflow onto other pages when additional notes are added. Small but crucial flags are imperative for the recruitment process. For example, a visible tag like 'banned from FMG sites' would be really helpful and prevent potential issues.

“great for searching, tracking, and managing talent

Pros

I really value how user-friendly JobAdder is. For executives like me it's crucial to have software that's straightforward so I can perform at my best. It shouldn't interrupt or slow down my tasks at any point and thankfully I can say JobAdder consistently works smoothly and handles everything I need it to.

Cons

For my responsibilities I don't have any complaints. All the features and tools I need for my role are available within JobAdder.

“reliable and does exactly what you expect

Pros

I've found it incredibly straightforward to track, tag and organize all my applications. I can quickly see each candidate's current status whenever I need to. Overall it's a strong tool that adds real value and delivers an impressive experience for every applicant.

Cons

Unfortunately I can't batch-import multiple candidates into a Job Position which makes bulk hiring workflows difficult.

“gives you back hours every week

Pros

the software has made my life reallyt easy. it offers a wide range of features that have made tracking candidate statuses about a thousand times simpler for me. Not only does it cut down on the time recruiters spend on admin but managers can also monitor real activity easily via the reporting tab.

Cons

Although the platform was redesigned a few years back, I still find it straightforward and easy to navigate.

“makes tracking candidates effortless

Pros

I've found it extremely intuitive and straightforward to navigate and it reliably keeps track of all the details I need.

Cons

Occasionally I notice JobAdder is rather sluggish when opening necessary documents which can interrupt my workflow.

“everything in one place and easy to manage

Pros

I like that this software lets me find the exact type of human resources I need making it straightforward to target the profiles I'm looking for.

Cons

Honestly I'd find recruitment easier if the platform included more practical tools or automation to simplify and speed up the hiring process.

“works well, but integrations can take time

Pros

As a recruiter, I can reliably find serious and professional workers on this platform

Cons

I've noticed applicants often wait a long time without finding a job on the site

“straightforward hiring with room to improve

Pros

Being a scaling business, we found JobAdder integrated smoothly with our existing infrastructure. The straightforward embed options let us present job postings under our own branding on our website, while the platform centralized applicant data and offered powerful features, including a Natural Language Processor which made searching resumes and other candidate information fast and effective.

Cons

I noticed there was a noticeable learning curve for our users and administrators when they first tried to navigate the different pages, listings and options in the system. After a period of training and hands-on use though, people became comfortable with the interface and were able to move around it with confidence.

“looked great at first, but didn�t meet expectations

Pros

I find it cheaper than competing options when we have two users or fewer, so it has been a cost-effective choice for our small team.

Cons

When we first started using the software, it turned out to be a truly terrible and painful experience for our team. We now deeply regret choosing Jobadder and even after pouring extra dollars into the highest setup tier, we're planning to switch to another ATS after only six months. My advice is to check how every feature you rely on actually behaves because it's likely to operate differently than you'd expect. There is no automation which is a big drawback. The UI feels Byzantine and the UX is poor. Some integrations are simply unavailable on certain servers and the Aircall integration doesn't work at all. The platform can be sluggish and the time cost stacks up when it's used heavily. The knowledge base is weak and reporting capabilities are disappointing.

“ideal for small teams, harder to scale affordably

Pros

JobAdder's workflows helped our team shape and improve recruitment steps. I found it easy to use.

Cons

Unfortunately, collaborating directly with my hiring teams through the system wasn't possible. Because of that, I couldn't grant hiring managers access to the platform.