Laserfiche Reviews

“Automation speeds up routine tasks

Pros

Laserfiche speeds up workflows and cuts down on time and effort by automating routine tasks. Plus it keeps files well organized, is easy and secure to use and connects with a variety of other systems.

Cons

That said my experience has highlighted downsides like the high price, occasional slow responses from technical support, missing features in the cloud version, a steep learning curve that takes time to master and confusing complexity around licenses and extensions.

“Reliable signals guide decision-making

Pros

Sometimes it jumps in more than I'd like during the process but most of its signals are reliable and often give me useful things to think about before moving forward.

Cons

I honestly don't have any drawbacks to point out.

“Electronic archiving cuts printing costs

Pros

Switching to electronic archiving has been a great way to cut costs on things like storage, paper and printing. Using it through Pioneers also makes me feel my records are safer as it is more secure and better protected against cyberattacks.

Cons

It can be slower than expected when I am working with large amounts of data. Plus a missing database index seems to affect the speed and accuracy of calculations which makes some tasks painfully slow when dealing with big repositories.

“pretty accessible information storage

Pros

One thing I appreciated most about Laserfiche is the way it helped our team get better at storing specific types of information making those records much more accessible.

Cons

Pricing was the part I liked least, though to be fair you usually get what you pay for and overall I remain quite satisfied with the value.

“helps create PDFs online or offline

Pros

somethiing I really love about this app is the online tool that lets me create PDFs directly through its web-based functionality. I also like the offline mode because it lets me work with the app and generate my PDFs even when I'm not connected to the internet.

Cons

Well I have nothing to share as a cons at the moment.

“Automation cuts manual work significantly

Pros

I really like the idea of automating company systems as it cuts down a lot of manual work by handling repetitive tasks.

Cons

the interface can be unintuitive at times and the pricing doesn't feel competitive compared to similar solutions on the market

“Workflows reduce manual effort greatly

Pros

It lets me set up automated workflows which greatly reduces the amount of manual work I have to do.

Cons

Learning and setting it up was pretty complicated especially since I am not experienced with document management systems. So it took time to get through the steep learning curve.

“Security protects sensitive documents well

Pros

What I like most about it is its security and compliance capabilities which make sure sensitive documents stay well protected.

Cons

The thing I like least about it is the pricing setup as it's not very transparent, so I often have to reach out to the sales team directly to get a quote.

“Automation saves the time

Pros

I notice it saves so much time by automating several of our commercial team's processes with this tool.

Cons

It is not very user friendly and I think we could get a lot more out of it. Also learning the system has been difficult and many of its features remain unused because I don't know how to use them.

“Document organization boosts productivity

Pros

Document organization is pretty easy with it, with fast access, a user-friendly interface that simplifies tasks, smoother workflows overall and a noticeable increase in my productivity.

Cons

I had a complicated setup at first, occasional slowdowns, limited customization and a steep learning curve before I got comfortable.

“Ample storage with easy navigation

Pros

It is easy to navigate and it offers a lot of storage space.

Cons

Honestly I don't have many complaints, apart from the limitations with its scanning features.

“Easy task assignment to teammates

Pros

Assigning the task to another team member is now pretty easy for me.

Cons

I needed a highly experienced project manager and spent many hours getting the system onboarded.

“User-friendly with extensive document tools

Pros

the interface is very user friendly and thanks to its extensive set of options, it makes working on, editing and managing documents much easier.

Cons

No issues to report as the program runs smoothly.

“Quick cloud upload with support

Pros

It's a compact scanning tool that uploads directly to the cloud. Setup was also quick and with proper IT support, installation was simple and fast.

Cons

When I used it between 2018 and 2020, I didn't like how many steps still had to be done manually. for example, there was no quick-save option. Plus sometimes scans would get corrupted and I would not find out until after the whole batch was done.

“Organizes workflow

Pros

We rely on it to organize and manage our entire workflow by scheduling tasks and we can upload and submit documents for everyone on the team to view at any time.

Cons

There was a noticeable learning curve during the transition as I had to carefully check that all our information moved over correctly into the new system.

“document management made easy

Pros

Laserfiche made document management easy and organised how we handle content.

Cons

Honestly I cannot think of anything I dislike about how it works now.

“Automates the document approval process

Pros

We use it to automate our document approval process and I really like it.

Cons

No cons to share as it is great for collaboration across the team and with colleagues.

“Excellent support with easy use

Pros

The product is very easy to use and their customer support has been excellent.

Cons

So far I have not run into any problems with the software.

“patient guidance through complete setup

Pros

Their team is the best to collaborate with. As they really knew how to configure everything, patiently guided me through the setup and stayed reachable whenever I needed help resolving any problems.

Cons

It was not really a problem with the product but we did notice that some users occasionally had trouble scanning documents correctly. In my experience that was more about training gaps than an issue with the software.

“Brought order to the messy documents

Pros

Laserfiche brought order to our messy design documents. Plus the automated workflows have cut down a lot of admin work and made daily operations much easier.

Cons

Sometimes the search tool does not find items when you use different spellings or related terms which can make finding documents frustrating and time-consuming.

“Team collaboration speeds up tasks

Pros

We use this software to bring our team together and it helps us knock out tasks quickly and properly!

Cons

Configuring workflows is complicated and often needs help from CDI to get it right.

“packed with many useful metrics

Pros

It is really easy to assign tasks to different people and it provides useful metrics on how long an entire business process takes as well as how long individual employees spend on specific tasks for example, filling out a document. I am also quite pleased with the built-in drag and drop functionality for creating surveys and I like that the collected responses are saved directly within Laserfiche.

Cons

Getting started was pretty hard for me as the onboarding process and learning the system felt challenging. Also some sections had labels that were not very clear, so it wasn't always easy to understand what each part was for.

“Exceptional practical training delivery

Pros

Our service rep, Chynna, is exceptional as she really knows the software inside out and delivers training that's practical and effective.

Cons

For our team, it does not integrate well with our other record-keeping systems. There is no issue with support as it's just the softwares limitations that cause the problems.

“Search finds vendors instantly

Pros

Searching feature is the best. As even though we were looking for a vendor we had not contacted in years, just typing a simple word like bench instantly found their name.

Cons

I wish the system allowed me to scan documents and automatically fill specific fields to help with records retention.

“User-friendly interface for managing functions

Pros

The product's interface is really user-friendly when I am managing its various functions.

Cons

If the software would let me embed electronic signatures across large batches of documents it would be great.

“Recommended by me!

Pros

I must say this is a top records-management solution available. So I would definitely recommend it!

Cons

We cannot find a single flaw with this solution as our team has relied on it for more than ten years and we're still very happy with it!

“Convenient storage saves physical space

Pros

Storing documents in Laserfiche for future use is much more convenient and it saves the physical space that paper would take up. Also it is really easy to pull up any file I need whenever I want!

Cons

Occasionally I notice some links break like the Snapshot feature failing to load at times. It doesn't happen frequently but it does pop up now and then.

“Safety net catches missing details

Pros

What I really like about Laserfiche is how easy it is to use. Moving files around is simple too. And a separate window lets me add details about each file, so I can find them later without searching through everything. I also like that if I forget to enter the right info, the file still goes into a folder so I can open it later and fix it. That safety net saves me time.

Cons

I'd like the software to offer a feature that prevents me from uploading or transferring duplicate files in the first place.

“Strong storage with unreliable sharing

Pros

I really like the storage capacity and the overall setup of the environment, along with its strong capabilities for organizing and managing documents effectively.

Cons

In my experience, the document sharing methods are unreliable and perform very poorly which has negatively affected collaboration.

“Individual folders for quick lookup

Pros

Every staff member gets their own folder, so I can quickly locate anyone's records when I need to look them up.

Cons

It would be much more helpful if I could assign filenames I'll recognize later. Right now, the system auto-names files based on the subfolder plus the date which makes it harder to spot what I'm looking for.

“way too simple to set up

Pros

The workflow management feels seamless as it's pretty easy to set up permissions and kick off new forms.

Cons

My take is that the front end could use some polishing to become a bit more user-friendly.