Netchex Reviews

“time tools easy for non-tech staff but tricky PTO accruals

Pros

The time and attendance tools are great and they are super easy to use even for staff members who are not that tech savvy. The system is easy to manage which I really appreciate. Implementing it took a longer though since the private sector operates a bit differently than other industries.

Cons

PTO accruals, earning codes and reports have been tricky. As a non-profit our SOP is pretty unique compared to public sector companies so sometimes it felt like the reps weren't that helpful or just brushed off our concerns since it was not a common issue.

“good accrual system but delays in reports

Pros

In my opinion the accrual system is awesome. Employees can request time off online so we don't have to deal with all the paper. The staff is friendly and the online help is pretty good too.

Cons

After nearly a year we still do not have our company taxes and quarterly reports right. The reports are often delayed which is frustrating.

“easy to learn, scheduler and mobile app need upgrades

Pros

I am new to payroll but Netchex made it really easy to learn. Whenever I had questions someone was always there to help me out. The online training was super helpful too.

Cons

The Scheduler module really needs an upgrade. Also the mobile app could be more useful. If I need to call an employee I can quickly find their number but I have to close the app to make the call. It'd be way easier if I could just click the number to dial directly from the app.

“every feature needed integrated

Pros

It is absolutely amazing! It has every feature you could possibly need and the best part is that they all work flawlessly. From payroll management to time tracking everything is so well integrated and easy to use.

Cons

Although it works for us I still think this system is better suited for larger companies rather than small businesses like ours.

“Timecards easy to adjust

Pros

timecards are incredibly easy to use and I can make any changes I need without running into any issues. It's so simple...whether I am adjusting hours or reviewing entries, everything is right at my fingertips.

Cons

the reporting structure could use some improvement. It's not as easy to use as it could be.

“Amazing chat support

Pros

Chat feature is so amazingggg! Whenever I need assistance I can get answers quickly which is a huge help.

Cons

I wish employees had direct phone numbers in the system. It would make it a lot easier to get in touch with them.

“Customizable for business needs

Pros

I appreciate how customizable it is for our business needs. It makes everything work exactly the way we want.

Cons

We have experienced some rare but occasional downtime.

“User-friendly system

Pros

The tutorials have been incredibly helpful in learning the system. It is super user-friendly and honestly it's one of the easiest systems I have ever learned. Plus the customer help has been amazing. I've always reached out to knowledgeable and helpful staff.

Cons

Only real downside so far is not being able to pull a full list of both terminated and active employees together. Also after creating a payroll grid sometimes it won't update correctly if changes are made.

“good ERP options but needs ATS and integration upgrades

Pros

It offers multiple ERP options all in one platform and the pricing is reasonable compared to other competitors. Their support team is great and I have not had many issues with it.

Cons

UI is very basic and some of their tools don't quite match up to what other competitors offer. For example the ATS system NetRecruiter does not have texting, automation or screening features. It has also been slow to integrate with benefits systems and insurance vendors.

“great system but a bit buggy to use

Pros

We have different pay scales for weekends and weekdays and it managed to figure that out when other software could not. It also integrates smoothly with our accounting system to push all the data to the GL which helps close out the year more easily. The support team is always on top of fixing any glitches we run into.

Cons

Layout of the screens is not as user-friendly as other software systems I have used. Locking out individual employees one at a time takes about 12 clicks and I have to go back through multiple screens to find the next manager. It's a bit of a problem every week. Some things are super easy to use but others are not. Implementing the system was a huge project but they dedicated more resources to it than we did internally so I am not planning to switch anytime soon! Plus their ongoing subscription costs are really competitive compared to other software options.

“quick support & easy to use

Pros

I love that I can just call in and speak to someone right away. Onboarding was really simple and the site is super easy to use.

Cons

I really like everything about it...the ease of use and the customer support.

“Comprehensive features!

Pros

It has everything we need for employees... timekeeping, demographics, compensation and licensure. It's so easy to build reports and find exactly what I'm looking for.

Cons

Every once in a while it lags and some buttons won't work. It does not happen often but it's a bit annoying when it does.

“Top-notch service....

Pros

Customer service is fantastic. I never have to wait long to talk to an agent and they always resolve my issues right on the call or shortly after.

Cons

I am not a fan of the company calendar options, they don't seem to work very well. I also have trouble with the "move to pay" feature when trying to account for employee PTO.

“Fantastic support but the homepage feels outdated

Pros

Their customer service team has been fantastic! They are always available, quick to respond and ready to help with any issues that come up.

Cons

The home page or whatever it's called was set up years ago and does not feel functional anymore. It's kind of strange.

“Helpful staff... no real problems

Pros

The staff is incredibly knowledgeable and always ready to help whenever I run into a problem. Every time I have a question or face an issue, they provide clear and thorough explanations making sure I fully understand the solution.

Cons

I have not really had any problems with it.

“awesome call support

Pros

It's great that I can call for help with using the system. It is always good about following up to make sure everything's working well.

Cons

The Netchex help tab disappeared and I was not able to get it back.

“wish we'd started sooner

Pros

Customer service is top-notch! The system is super user-friendly and it's so easy to get help whenever I need it.

Cons

Honestly there is nothing I don't like. The only thing I wish is that we'd started using them sooner.

“still learning the features

Pros

It is easy to use.. not just for admins but also for managers and employees.

Cons

We didn't dive deep enough into the implementation and I don't feel like I really understand all the features yet. It would be helpful to have a better understanding so I can make the most out of the system and set it up to benefit our organization more.

“Smooth payroll

Pros

Reporting and payroll submission are very easy. The whole process is incredibly smooth with clear steps and easy-to-follow instructions.

Cons

Net Help feature is something I am still getting used to.

“works for mobile time tracking

Pros

It's a super handy app for employees to punch in and out using their phones. Perfect for those who are not tied to a desk.

Cons

It's a bit tedious to transfer employees to other company codes.

“Affordable, top-notch technology

Pros

The platform offers cutting-edge technology at a price that's incredibly affordable. It combines top-notch features with an amaizng user experience.

Cons

I have not really found anything I don't like yet.

“User-friendly solution

Pros

This tool is so easy to use and I am not at all tech-savvy. I find it really user-friendly and whenever I need help they are quick to assist. The employees love how easy it is to access their time cards and info.

Cons

No cons so far. I know it does more than what I use it for so I'm sure there are features I'm missing.

“customizable and interactive tool

Pros

The platform is incredibly user friendly and interactive. Everything can be customized to fit exactly what you need.

Cons

Setup was tough at first especially with some turnover on our sales team but it was totally worth it.

“friendly tool with clear reports

Pros

It is super interactive which makes it easy to use. I really enjoy the publisher reports... they are clear, detailed and easy to understand.

Cons

I have not seen any downsides. Customer support has shifted from phone calls to cases but that's not a huge issue.

“Love the reporting system!

Pros

I absolutely love the reporting system....Netguide and the timecards. The reporting system gives me all the insights I need.

Cons

Some of the payroll deductions are limited which can be a problem.

“Netchex works

Pros

Netchex has several pros that I appreciate. It allows for a streamlined and user-friendly process when it comes to recording time and managing payroll. At one point, employees were even able to clock in using their phones, thanks to the secure firewall protection in place.

Cons

Although I did not personally experience this, some employees faced difficulties when connecting Netchex to a specific early wage access app. Nonetheless, I have no complaints overall.