Papaya Global Reviews
softwareOverall Rating
2
1 Review(s)
Rating Distribution
5
4
3
2
(1)
1
Satisfaction Score
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Overall Rating
2
1 Review(s)
Rating Distribution
5
4
3
2
(1)
1
Satisfaction Score
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Filters
Ratings
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Time Used
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Customer Services needs a lot of improvement
Customer Services needs a lot of improvement
Pros
Unfortunately, I had high hopes when starting with Papaya, but the customer service rapidly declined after the initial setup. We only used the payroll function for four months before switching back to our previous vendor.
Cons
Their customer service is extremely lacking. Additionally, dealing with different time zones posed a problem. We're located in the US, managing payroll for employees in Korea, and our assigned customer service representative was in Australia.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Julie
Non-Profit Organization Management, 51-100 employees
Less than 6 months
May 2024
Filters
Sort by:
Customer Services needs a lot of improvement
Customer Services needs a lot of improvement
Pros
Unfortunately, I had high hopes when starting with Papaya, but the customer service rapidly declined after the initial setup. We only used the payroll function for four months before switching back to our previous vendor.
Cons
Their customer service is extremely lacking. Additionally, dealing with different time zones posed a problem. We're located in the US, managing payroll for employees in Korea, and our assigned customer service representative was in Australia.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Julie
Non-Profit Organization Management, 51-100 employees
Less than 6 months
May 2024