Paychex Flex Reviews

“Best service rep”

Pros

My service rep for payroll is the best. She always gets back to me quickly and is super helpful with whatever I need.

Cons

The fees can get pretty high though I suppose it beats managing everything on our own.

“everything accessible from dashboard”

Pros

I really appreciate having everything accessible from the main dashboard, jumping between different sections and pulling up reports is quick and easy.

Cons

Documentation can be tricky to locate since some files get buried in the tools section and I've run into issues where certain documents won't print properly or the links are broken.

“Very customizable”

Pros

It is simple to use and I can customize everything to fit our small business needs perfectly. Having benefits integration built right in is a huge bonus. When I need to adjust payroll amounts for different consulting projects, it's super straightforward.

Cons

The admin fees ended up being higher than I anticipated

“Manages our payroll management automatically”

Pros

I love how it handles our payroll management automatically and logging in to adjust salaries or generate reports is really straightforward

Cons

The only thing that bothers me a bit is having to log in every single time. I'd rather it remember my credentials instead of making me type everything out again and again

“customer support always available”

Pros

Finding the links I need for reports and payroll processing is not hard and customer service has been available whenever I have questions.

Cons

Can get a little confusing when they update the site. Finding what I need becomes harder.

“responsive staff”

Pros

The team here is really responsive and always ready to help when I need assistance with anything.

Cons

Missing the payroll cutoff can get expensive with those deadline fees.

“no interruptions”

Pros

I appreciate not having someone constantly reaching out about my account. Gives me the space to work without interruptions.

Cons

I don't have any real issues with it, just hoping the price stays where it is since I'm on a tight budget.

“reports keep disappearing after some time”

Pros

Eventually you'll locate what you need but the process can be challenging.

Cons

Reports disappear after a while which is really frustrating since these are financial records that I need to keep for years. I shouldn't have to worry about downloading everything immediately or risk losing important data.

“manages health benefits”

Pros

Manages our payroll processing and health benefits without any issues.

Cons

Having to deal with multiple contacts instead of one dedicated person for everything can be frustrating.

“Reliable service”

Pros

The service has been really reliable and the team is fantastic to work with.

Cons

The website definitely needs some work and could use significant improvements.

“sales team and payroll are disappointing”

Pros

The ASO team and HR training specialists are brilliant

Cons

Sales team and payroll features aren't very helpful at all.

“faced problems with integration”

Pros

I really appreciate that this is from such an established, trusted company with decades of experience. The system feels solid and reliable and they're clearly committed to building a comprehensive HRIs solution. Having everything HR-related in one place has been convenient for our workflow.

Cons

The integration between different systems wasn't as good as I expected. Even though they advertised benefits brokerage services, they're definitely not equipped to handle that properly. We ran into too many problems connecting the time tracking with payroll, something you wouldn't expect from a company this size. I stuck with it for two years and things did improve significantly last year with more integrations becoming available. While I appreciated being able to manage all employee data in one central online location, I constantly had to monitor for employees who would slip through the cracks when data didn't transfer properly between systems.

“simple to understand”

Pros

Simple to understand. Honestly there's not much more to add. It just works without any hassle or confusion.

Cons

No complaints. We genuinely enjoy using this program and find it easy to use.

“dependable service”

Pros

The service has been incredibly dependable and their support team is outstanding whenever I run into issues or have questions. They're really patient when I mess something up and always quick to help me figure out solutions. I love that I can enter payroll data in chunks rather than all at once. Makes my workflow much more flexible.

Cons

Though the online payroll processing works efficiently and handles different schedules well, I really miss having that personal connection with a dedicated payroll processor. Over the years, I built genuine relationships with those folks who got to know our business inside and out. They'd often catch potential problems before they became real headaches. I wouldn't want to go back to calling in payroll numbers instead of entering them online but there's definitely a trade-off in losing that personal touch.

“Unusable for the staff”

Pros

Reporting system is really straightforward to navigate when you're an admin.

Cons

The staff finds it completely unusable and can't figure out how to navigate anything.

“can manage it from anywhere”

Pros

I can handle payroll from anywhere which makes my life so much easier

Cons

Can't really think of any major downsides. Everything works pretty well for what I need it to do.

“dedicated specialist, disjointed modules”

Pros

The standout feature is having our own dedicated account specialist who really knows our business inside and out across all our accounts. The responsiveness is fantastic! I also appreciate how seamlessly the general ledger connects with QuickBooks online. It eliminates the hassle of manual journal entries completely.

Cons

The different modules for hiring, time tracking and HR don't really match up design-wise. Each one feels like a separate platform, which makes switching between them kind of jarring. Everything functions properly but the inconsistent interface can be distracting when you're jumping from one module to another.

“Everything is centralized”

Pros

I appreciate having everything centralized including employee records, payroll and benefits all in one spot makes my job much easier.

Cons

Manual entry is required for all payroll hours since this doesn't integrate with our current timekeeping system which creates extra work.

“helpful reminders for everyone”

Pros

The software has a really intuitive interface that makes everything easy. I appreciate getting those helpful reminders from both the sales rep and HR representative.

Cons

Initially had a rep who was rarely available though this improved a few months back. Regina has been excellent.

“awful follow through after sale”

Pros

Only positive part of this software was the marketing and the way they handled the initial signup process.

Cons

They were pushy but very responsive when it came to getting me signed up and after that they basically left me to figure out most of the setup on my own. Anytime I needed support, I had to leave a voicemail and the response would come back by email from someone who clearly didn't understand what I was asking or what I needed. They messed up my first payroll because they wouldn't actually speak with me which caused my account to be overdrawn. After that, they turned around and blamed me for the miscommunication and demanded a $10k deposit into their bank to cover what they called "my mistakes." The service was terrible. They seem quick and friendly only when they want your business and your upfront fees but once you're signed up, they completely drop the ball.