“built-in support but limited

Pros

There was plenty of built-in support and guidance so keeping the system running and maintained didn't require having a dedicated HRIS person on hand.

Cons

That simplicity came with a tradeoff.�It�wasn't very customizable which made�it�tougher to adapt for more complex needs or changes over time.

“Amazing platform overall

Pros

After using it for many years I'm still a big supporter of this platform. The technology, interface, overall functionality and both implementation and customer support have been exceptional. The interface is well-structured and the system is easy to set up. The support team is really well-trained and professional. Once a business reaches the point where smaller HR options no longer meet its needs, this is easily the best choice in my view.

Cons

Honestly it's hard to call out any real negatives. The few minor challenges we ran into, like configuring complex codes or adjusting GL ledger formats, were mostly caused by our own setup decisions or just the usual change-management hurdles. Even then, the support team and our dedicated client reps were consistently available to help us think through solutions, share best practices and explain how other clients had handled similar unusual situations.

“Poor support

Pros

The software itself is still solid. My view hasn't changed when it comes to setup, maintenance and payroll processing and some of the recent updates have been a positive improvement.

Cons

Support has been the real problem because the customer service representatives don't seem properly trained. It works out better if you already understand every part of the system yourself or are comfortable relying only on the online Knowledge Base built into the software. Staff needs to be trained better.

“Can be customized

Pros

After getting familiar with the system, using it becomes very simple. You've to put in some effort to get the hang of everything. I also really appreciate how much it can be customized to fit our specific needs. That flexibility goes a long way in our field.

Cons

That same depth comes with a learning curve though. Because the system is so powerful, there's still a lot to figure out with extra modules like Performance and we're still working on fully using everything we purchased.

“Comprehensive solution with brilliant support

Pros

It has been a really positive experience because the platform feels very user-friendly. The service team has also been fantastic to work with and they always answer my questions. I really appreciate how many modules are included. Having everything available in one all-in-one product is a huge plus.

Cons

If I had to be a little picky some of the integration between modules could work better than it does now. It would be much more helpful if information could sync more easily from one module to another.

“Responsive support and competitive pricing

Pros

Despite a few bumps along the way, the team addressed them quickly, scheduled recurring check-ins with us and even reworked our contract to keep the pricing affordable and competitive. That level of support really stood out.

Cons

One ongoing frustration is email support. The turnaround for an initial reply can take anywhere from 1 to 5 business days and if the issue is more involved, the full resolution can stretch out even longer. Rest of the support is fine but email support can be improved.

“Rude staff

Pros

It didn't take much effort to get started and moving around the system felt simple. I was able to figure out most of the platform by myself without needing a lot of help. Aside from the customer service and support side of things, the software itself was really solid.

Cons

The biggest downside was customer service and support. Whenever I called for help, the responses sometimes came with a bit of attitude and a lot of the time I was told someone would follow up after reviewing the issue. In several cases, I ended up having to call back myself just to get an update.

“My go-to HRIS

Pros

Paylocity has become my go-to HRIS system. It's incredibly simple to use as the interface is tidy and well-organized. The set up process was very simple from the start and everything went smoothly.

Cons

I don't see any downsides to it. It really feels top tier and one of the best options out there. Overall, I am satisfied with the performance.

“Confusing payroll

Pros

The pricing is reasonable which is a plus. Whenever I've called support, I've been able to reach someone who could actually answer my questions. The mobile app also provides a lot of useful information and that part has been nice. But these are only the nitpicked pros I have.

Cons

Working with this payroll system has been incredibly convoluted and confusing especially considering I've been dealing with payroll software since the mid-1980s. The interface feels completely illogical and the online help isn't actually helpful. Time and attendance is fairly poor, there's very little real data validation and connecting timesheets to payroll is much harder than it should be. Even with two different people involved, the configuration still wasn't set up properly. On top of that, the reporting system is very unusual in a not-so-good way.

“Offers good value

Pros

Right away the best part has been how simple the platform is to use and how many features it gives our company. The time tracking works really well too, it's simple, responsive and I haven't run into any lag or problems. We also get company updates and news through the app which has been genuinely helpful. On top of that, it feels like a really good value for what it offers.

Cons

We only switched over to it recently and at this point I honestly haven't come across anything to dislike. The transition has gone very well and has felt smooth.

“Organizes the hiring process

Pros

Getting new hires through the hiring process is much more efficient since they can complete paperwork right from their phones and upload all the required documents there. That cuts down orientation time quite a bit and makes the whole first-day process move a lot faster.

Cons

I didn't run into any problems or hear any negative feedback while using it. The system felt simple the entire time.

“Convenient time tracking tools

Pros

My team can easily monitor their hours and clock in or out whenever needed which has been really useful. It's also nice having a dedicated place to keep performance reviews organized and in one spot.

Cons

At times it takes a bit of digging to get to the correct section for approving time cards. There was even an instance where I accidentally approved the wrong pay period before it had actually happened.

“All-in-one HR powerhouse

Pros

Having payroll, time tracking and HR tools all together in one platform makes it really convenient to use. The interface feels very user-friendly and the wide feature set covers a lot in one place. I especially appreciate the automation tools and reporting options because they cut down on manual work and save a lot of time. It also does a solid job of helping manage employee information and making day-to-day operations more efficient overall.

Cons

Getting started with it can take some time especially for new users who are not used to working with HRIS platforms. At first some features are a bit tricky and a few workflows feel less user-friendly than they should. Better training resources or stronger onboarding support would make the initial experience much more manageable.

“Absolutely horrible!

Pros

There are no pros

Cons

This system is very difficult to use. It glitches and does not save important data as it’s entered. I have missed out on a paycheck because of Paylocity! My checking account number was recorded incorrectly and I haven’t been paid. Unacceptable!

“iphone app keeps improving

Pros

Recent updates to the iPhone app have made handling work while I am out and about much more convenient. As a supervisor, it's also become much simpler to access and manage punch corrections from my phone.

Cons

One thing I'd still like to see added to the iPhone app is an option to accept all punch corrections at once. Since I handle most of my work on my phone because�it's always with me, that feature would be really helpful.

“custom dashboard is great!

Pros

It is pretty simple to move around in. One of the things I enjoy most is being able to customize parts of the dashboard like the tabs so the whole experience feels more personalized to the way I work.

Cons

I really haven't run into any downsides with�it. Whenever I need to use a feature,�it's usually easy to locate. If anything, a more detailed overview of all the available features could be helpful.

“user friendly tool

Pros

The recent updates to General Ledger reporting were definitely needed and they've made a big difference. Our G/L processing time has dropped quite a bit and the system feels very user-friendly to work with.

Cons

At times, the layout gets changed without any notice which can be a little frustrating and takes a while to relearn. On top of that the wait time to reach our rep by phone can sometimes be pretty long.

“helpful updates and stronger productivity

Pros

Once you get familiar with the navigation, the platform is pretty easy to use. The regular updates are genuinely useful and the added modules can make a big difference in productivity while also improving record accuracy.

Cons

When problems come up, they are not always fixed as quickly as they should be. Rolling out a new module can also be difficult and there really are not any tips-and-tricks resources so a lot of�it�has to be learned by trial and error. Since�it�is built around payroll, there are also some quirks when trying to make current or future changes before payroll has been processed.

“Happy we picked this tool!!

Pros

Switching from Paycom to Paylocity turned out to be one of the best decisions we could have made. The platform is easy to use, payroll stays current and is easy to understand and it clearly shows payments, time-off balances and plenty of other useful details the app offers. Customer support has been excellent as well.

Cons

Honestly I am satisfied with everything. Moving from Paycom to�it�has been a real advantage for me and I have had no confusion using the app on either my phone or computer.

“Keeps the team well-informed with regular updates

Pros

This software does a really good job of keeping everyone informed. Their communication is consistent and they regularly share articles, reminders and updates about any upcoming actions we need to pay attention to which helps a lot.

Cons

One part that tends to confuse employees is the way leave balances are shown. I often end up explaining how much time they actually still have available because the display of Plan Year used and Available Left To Use is not very clear especially toward the end of the year.

“Had a pretty bad support experience

Pros

One helpful part is that it lets us set up carrier feeds for benefit providers and I do appreciate bswift as a standalone product.

Cons

Its�customer service has been terrible. It often seems like they answer questions without even reviewing how our account is set up first.

“payroll accuracy is spot on

Pros

I find it very user-friendly for employees, managers and admins alike. The workflow from onboarding to daily tasks and even less common situations is well thought out and consistent. We moved to it in 2022 and over the past four years the platform software and mobile app have continued to improve through frequent updates. One thing I really like is that those updates don't seem to come from Paylocity alone as they clearly take client and user survey feedback into account. It has saved us a lot of time both in the field and in the back office when it comes to payroll tracking and making accurate payments. Compared with our previous payroll processor, we've seen a significant drop in extra payroll costs because payments are being handled correctly through this tool.

Cons

My biggest frustration with�it�is the feature limitations that come with being under a large TPA umbrella. We have four company entities but because we operate through a TPA, three of those companies sit under their umbrella. As a result, we cannot handle things like password resets, employee information edits or direct deposit changes on our own. Instead, we have to submit a request and wait for their team to complete�it.�It�really feels like an admin for a specific company ID should be able to manage users within that company and have full control over their own organization. The explanation we get is that giving us that access would also expose all the other companies under the same TPA. Still,�it�seems like there should be a better way to separate those permissions.

“Was easy to learn...

Pros

Overall it was easy to use, as it didn't take much time to learn. Payroll processing is automated and built with plenty of checks and balances which makes the whole process feel reliable. The preprocessing reports are especially useful and the Comparison report has been a big help when it comes to quality assurance.

Cons

Putting together custom reports can be a bit challenging although the Report Writing team has been very supportive. There are times when different service reps give different answers especially around newer features like OB3. Also, the Comparison report would be even more useful if�it�included hour-to-hour comparisons since right now�it�only compares earnings.

“All in one HR platform!

Pros

After moving to Paylocity in 2025, we've really appreciated how much independence the platform gives us. It lets us handle a lot in one place, including recruiting, HR profiles, reporting, payroll and more. It feels like a strong value for the cost and the new AI chatbox has been genuinely useful when we need help figuring out how to navigate the system.

Cons

Even though most of�it�seems user friendly, there are some pretty significant complexities that only show up once you're already backtracking or correcting something. Customer support is very good most of the time once you've learned the program but those first few months were challenging because there was a lot to figure out.

“Its a huge time-saver

Pros

Running payroll takes much less time for us now which has been a big benefit. The customer service team is usually very responsive, whether we reach out by phone or email. Their integrations with other software have also worked reliably and without issues.

Cons

Getting started with the onboarding process was not very thorough so we ended up having to figure out quite a bit on our own through trial and error, research and follow-ups with Customer Support. On top of that whenever our representative had to escalate a ticket to another team, the response time was fairly slow and the answers we got were often vague or didn't fully address the original question.

“broken syncing and messy workflows

Pros

Having recruiting, onboarding, employee records, expenses, surveys and more all under one system really has the potential to be a huge advantage for an HRIS. The all-in-one setup is exactly what makes the platform appealing and we especially love the community board.

Cons

The biggest problem is that too many parts of�it�do not function properly together or sync the way they should across modules. During onboarding, information that gets entered does not carry over into HR once the employee is onboarded so we have to manually re-enter details like OT exemption status or an hourly rate on a salaried employee. Updates made in HR also do not flow into expense or time and labor consistently. For example, if a supervisor is changed in HR, that same supervisor does not automatically update in time and labor or expense. Time-off balances also do not calculate or accrue correctly. Rehiring is another major issue because�it�does not work properly at all, often creating duplicate employee profiles or causing problems since the information does not feed correctly into user access, time and labor and other areas. On top of that workflows are far too complicated for tasks that should be simple. That was one of the main reasons we moved to�it, yet we still have not been able to use workflows the way we hoped. I really wish there were just a basic document acknowledgment option. In Paychex, we could upload a policy or file, hit launch, send�it�to the right people, collect acknowledgments and be done. I miss that functionality a lot.

“recruiting and onboarding standout!

Pros

Using Paylocity has been very easy and whenever help is needed, the team responds quickly and provides feedback fast. The Recruiting and Onboarding feature is the one I use the most and it has easily become my favorite part of the platform.

Cons

There is not really a major downside but I do get a steady stream of calls and messages from people who are locked out of�it�and need to reset their password.

“quick support

Pros

From the employee side, I must say it is user friendly and easy to use. It includes just about all the tools we need from an HRIS which makes it a very capable platform overall. The customer support has also been a big plus as when I reach out, I am able to speak with knowledgeable people who actually understand the system, listen carefully and dig into issues when answers aren't immediately available. Another thing I really appreciate is how open Paylocity is to feedback and product suggestions because the platform continues to improve and evolve.

Cons

On the admin side, the back-end setup is definitely less user friendly than the general employee-facing features.�It�can take some digging to figure out where to go and how to make certain configuration changes even though I do appreciate that almost everything is customizable. At the same time, while�it's a positive that�it�acts on customer suggestions and keeps improving�it, those updates can sometimes lead to underlying functionality changing with very little warning. When that happens, we have to adapt how we use�it and in some cases even update company policies or retrain leaders. Reporting could also be more simple.

“Its a complete tool!!

Pros

Having most things in one place is a big plus. It keeps administration and integrations more manageable and it also makes access much more convenient for employees.

Cons

One thing that really bothers me with�it�is that an employee's ID cannot be changed.�It�feels like�it�should be editable but�it�seems to be tied to�its�internal unique identifier for each employee. The way time off is handled between Time & Labor and HR & Payroll could also use improvement.

“not built to scale

Pros

It works reasonably well for a smaller company with fewer than 200 employees but once a business starts growing or has more complex financial requirements, it really doesn't hold up that well.

Cons

A lot seems to depend on whether you happen to get a strong service rep. Even then, most of the work still falls on you when�it�comes to handling everything in�it. Instead of actually stepping in to help, they usually just point you to instructions on how to do�it�yourself.

“helpful for performance tracking

Pros

Overall it is fairly easy to use and the performance management module has been especially useful. It gives managers a convenient way to document and keep track of important conversations with their teams.

Cons

Reporting is where�it�gets frustrating. I cannot always pull everything I need into a single report and customizing reports feels pretty fiddly. The time-off request feature is another pain point because�it�automatically assumes Saturday and Sunday are the regular days off which doesn't fit retail or grocery environments and ends up confusing staff.

“payroll automation done right !

Pros

Handling payroll with Paylocity has been very easy because the platform is flexible and simple to work with. Any time I have needed help, the customer support has been excellent and quick to assist. We also use the time and attendance module and it connects with our accounting system and benefits plans which has helped us organize and automate payroll allocations. That has made the whole process more efficient and has saved us both time and money.

Cons

At the beginning,�it�didn't offer integration with our accounting software which was frustrating. That said this has since been updated and is now available. A lot of the problems I ran into earlier have also been addressed through technology upgrades over the last couple of years.

“Packed with great tools :)

Pros

Paylocity offers a strong set of products and services for its clients and they have made a real difference for our organization. Features like onboarding, recruiting, time and labor and surveys have all helped improve the way we operate.

Cons

The biggest thing I would change is the customer service experience since the wait time to reach a representative can be frustratingly long.

“customizable but has limits

Pros

The thing I love is how customizable it is. We're able to set up different access levels for all the contributors who need to be involved and Paylocity doesn't cap the number of contributors either. On top of that a few of the modules, like performance and recognition, are fairly easy to use.

Cons

Support has been very inconsistent and if I am being honest,�it�has mostly been a miss for us. There are also quite a few limitations in�it�that still haven't been resolved even after the three years since our company moved over to�it.

“AI is proven helpful

Pros

One thing that really works well with Paylocity is the separate modules. You can begin with just Time & Labor and HR & Payroll, then add other options later like Recognition & Rewards or Performance as your needs grow. Peak Articles are also a nice bonus, with helpful AI and articles that offer support without always needing to contact a representative.

Cons

There is definitely a bit of a learning curve at the beginning. Once you get familiar with�its�terminology, though,�it�becomes much easier to describe the issue you're having when you need to chat with customer service.

“All in one HR powerhouse!

Pros

Having so many integrations inside Paylocity has been a huge advantage for us. It helps automate recruiting, ATS, onboarding, benefits and open enrollment, payroll and more, all within one system. The data feeds it supports for sending employee information to benefit providers and our 401(k) are also really valuable. We're still looking into additional features we can add and it has already done a lot to help our HR and Payroll team work more efficiently.

Cons

The one thing we wish is that more features were included in the per-employee pricing especially since we already use so much of�it. We'd love to add Survey, Learn and other modules so we can keep even more in one place but each add-on comes at an extra cost. Because of that, we cannot roll everything out at once and have to plan for�it�gradually in our budget.

“affordable payroll tool

Pros

It offers the same core services we had with ADP for years but at a much lower cost which makes a lot more sense for our company since we have fewer than 50 employees.

Cons

Since we're a smaller organization with under 50 employees, getting support can be frustrating. When I contact�it, the person assigned to help often cannot answer my question and ends up submitting a service ticket instead. If the problem involves taxes,�it�can sometimes take months before�it's fully resolved.

“payroll and support are great

Pros

Switching to Paylocity after spending several years on different ADP platforms felt like a complete turnaround. The implementation team has been outstanding and both our managers and employees have really taken to the product. Sending company-wide announcements is simple, timecard review and approvals are much more manageable and that has helped keep payroll accurate. On top of that the pricing is excellent for everything included. It has saved me a lot of time when running payroll and made the whole process much less of a headache. The integrations with our retirement plan and benefits administration are an added bonus and I am really happy we decided to move over.

Cons

Honestly I don't have any complaints. Every interaction I have had with the implementation team and support has been positive and the entire process has gone very well.

“responsive support whenever needed

Pros

A big plus with Paylocity is how user-friendly the application is, along with the level of customer service behind it. My service team has been excellent. Anytime something comes up, I can email my rep or schedule a call and she handles every question and issue quickly. When she says she's going to follow up, she actually does and that really matters. It makes a huge difference for me as the administrator and it also helps employees because whatever I am able to manage well in this tool directly affects their experience.

Cons

There are still some limitations in the app especially around taxes and the home screen. You cannot view or edit tax elections which is frustrating. Employees also cannot see pinned announcements or resources right from the main area since those resources are placed in a separate section that they have to go looking for. Another thing I'd like to see is company branding in the app because right now�it�doesn't display our logo.

“The best among the rest!

Pros

Among the many HR systems I work with as a consultant, Paylocity is the one I end up recommending most often. The amount of functionality you get at this price point is hard to match and it really can serve as a true all-in-one system without needing extra tools alongside it. On top of that it's fairly user-friendly which makes it even more appealing.

Cons

I'd still like to see more features added to the employee app, such as letting employees update direct deposit details or acknowledge reviews directly there. The report formatting could also be improved especially for filtering and working with pivot tables.

“Pretty impressed with this tool

Pros

From a director-level viewpoint, I am particularly impressed with how Paylocity brings payroll, HR, benefits and workforce management together in one platform. That kind of integration really strengthens data accuracy, improves reporting and gives clients more meaningful strategic insight. On top of that the customer support has been excellent and the system is user-friendly.

Cons

Reporting customization is one area where�it�could be better. When I need very specific reports,�it�can take a few extra steps or require workarounds to get exactly what I want. Even so, working through that has helped sharpen my problem-solving skills.

“the bugs are a daily headache

Pros

The payroll side is fairly easy to use and I appreciate how quickly I can put together just about any report I need.

Cons

The ongoing bugs are the biggest frustration. There seems to be something in�it�not working almost every day and right now the benefits module is causing issues. We also run into problems getting benefits and spending accounts to work together since the modules operate too separately and don't communicate well.

“customer service is top notch!!

Pros

One of the best things about it is the customer service. Every representative I have worked with has been knowledgeable, well trained and quick to help. Whenever I call with a question or send an email, I get a prompt response. The newer payroll process has been a really positive update as well. It's user friendly, offers a variety of integrations and makes payroll much more manageable. On top of that it provides a strong selection of reports that can be run as-is or customized as needed. The Time and Labor feature works very well across our three office locations and integrates nicely with payroll.

Cons

I am completely satisfied with the features we currently use in�it. I haven't had a need to use modules such as workflows, performance or recruiting so I cannot really give a meaningful opinion on those areas. As far as the functions we do rely on, I honestly don't have any drawbacks to mention.�It�has met all of our needs and even gone beyond them.

“Has the best HR tools

Pros

Switching our company over to Paylocity was very easy and the platform has been very user friendly from the start. As an HR and Payroll Manager, it gives me access to everything I could need and then some through the different parts of the software. The custom reporting features have been especially useful and have saved me a lot of time. Whenever questions come up, the support team is knowledgeable, responsive and always helpful.

Cons

This has only come up a handful of times over the past five years but communication around certain changes has occasionally been lacking which can be frustrating. I also wish some of�its�components were offered at a lower price so we could take advantage of more of them. Since we are a non-profit, the per-employee pricing has meant we've had to be selective and focus only on the features that bring the most value.

“responsive support every time

Pros

Whenever I have needed help, the customer support team has been responsive, knowledgeable and genuinely pleasant to work with. Problems get taken care of quickly and the guidance they give is always clear and helpful.

Cons

At this point I really don't have any drawbacks to mention. My experience in all the important areas has been consistently positive.

“support is second to none

Pros

Having everything in one system has made a big difference for our company. Paylocity covers all of our needs in one place, from recruiting and training all the way through offboarding and it has supported us well at every stage.

Cons

The only downside has been during Benefits open enrollment over the past two years. I ended up working with someone who had very little experience which made the process frustrating and took up a lot more time than�it�should have.

“getting better time to time

Pros

One thing I really appreciate is the ongoing improvement. The verification process keeps becoming simpler and more efficient over time and I also really enjoy the report tracking and analytics features.

Cons

A downside is that some reports are only available in PDF format. I would rather have those reports in Excel or CSV so I can filter sections more easily and get cleaner results.

“open enrollment issues outweigh integration

Pros

I like that everything is consolidated into one integrated platform is a real advantage. We use Recruiting, Onboarding, HRIS, Benefits through bswift, COBRA with WEX, along with Section 125 spending accounts and the Compensation modules so it's helpful to have all of those services connected in one system.

Cons

The toughest part has been the annual benefits process during Open Enrollment. Working with the new team for our 2026 OE turned into one of the most difficult experiences of my career, with repeated errors, workflow problems, incomplete tasks and far too many calls and emails just to get things resolved. There also doesn't seem to be a clear way to escalate concerns beyond the same team when that team is the source of the issue. Reporting is another weak spot. There are plenty of options available but not always the specific ones we actually need. The custom report writer is also difficult to work with unless you take the time to go through training courses. On top of that account and sales managers change without any advance notice and�it's uncommon for an account manager to proactively check in or offer support. Most of the outreach feels reactive to submitted issues or focused on selling an additional service.

“user-friendly tools and reliable app

Pros

Using this platform has been very easy. The reporting features are simple enough to work with without needing any IT knowledge and our employees consistently say the mobile app is reliable and user friendly.

Cons

At times,�it�can be a little glitchy during payroll processing.�It�has not caused any major problems since I usually run payroll well ahead of the cutoff and logging out and back in typically clears�it�up.

“The best value for the price!

Pros

Everything about is very user-friendly so getting around the platform doesn't take much effort. Having so many functions in one place is a big plus and the pricing is very competitive compared with other options. On top of that the Sales team genuinely seems to care about their customers which made a strong impression.

Cons

One downside is that a few tasks clients used to be able to manage on their own are no longer available directly so now you have to contact support for them.