Tracy Presteen
IT, 500+ employees
More than a year
“easy interface”
Pros
It as a very accessible user interface and so it is easy to use.
Cons
I don't like the account manager structure at all. Changes to account managers prevents consistent support.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
CHRISTINE M.
Nonprofit, 51-100 employees
More than a year
“Try it out!”
Pros
The software is easy to use.
Cons
Different modules don't always work together.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Christian Snyder
Human Resource, 101-500 employees
More than a year
“Not expensive”
Pros
The software is cost effective and easy to use.
Cons
Customer service could be better, they don't have a dedicated rep
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Diane Taylor
Healthcare, 101-500 employees
Less than a year
“everything in one place”
Pros
An all in one platform and my employees love the community.
Cons
The scheduling module could be more user friendly. We would like to be able to assign different tasks that show up for staff when they clock in. We would also like to see a total number of employees per shift not per hours
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
6
kim kemp
Healthcare, 101-500 employees
Less than a year
“I recommend”
Pros
I liked the onboarding process and recruiting
Cons
No issues with it so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica Beck
IT, 101-500 employees
More than a year
“Has mostly everything”
Pros
An all in one solution with everything you need.
Cons
I would like for it to include AI functions.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
8
Functionality
8
Nicole S.
Hospital & Health Care, 51-100 employees
Less than a year
“built-in support but limited”
Pros
There was plenty of built-in support and guidance so keeping the system running and maintained didn't require having a dedicated HRIS person on hand.
Cons
That simplicity came with a tradeoff.�It�wasn't very customizable which made�it�tougher to adapt for more complex needs or changes over time.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Stephen B.
Construction, 11-50 employees
“Amazing platform overall”
Pros
After using it for many years I'm still a big supporter of this platform. The technology, interface, overall functionality and both implementation and customer support have been exceptional. The interface is well-structured and the system is easy to set up. The support team is really well-trained and professional. Once a business reaches the point where smaller HR options no longer meet its needs, this is easily the best choice in my view.
Cons
Honestly it's hard to call out any real negatives. The few minor challenges we ran into, like configuring complex codes or adjusting GL ledger formats, were mostly caused by our own setup decisions or just the usual change-management hurdles. Even then, the support team and our dedicated client reps were consistently available to help us think through solutions, share best practices and explain how other clients had handled similar unusual situations.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joey C.
Restaurants, 51-100 employees
“Poor support”
Pros
The software itself is still solid. My view hasn't changed when it comes to setup, maintenance and payroll processing and some of the recent updates have been a positive improvement.
Cons
Support has been the real problem because the customer service representatives don't seem properly trained. It works out better if you already understand every part of the system yourself or are comfortable relying only on the online Knowledge Base built into the software. Staff needs to be trained better.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Debbie A.
Building Materials, 51-100 employees
“Can be customized”
Pros
After getting familiar with the system, using it becomes very simple. You've to put in some effort to get the hang of everything. I also really appreciate how much it can be customized to fit our specific needs. That flexibility goes a long way in our field.
Cons
That same depth comes with a learning curve though. Because the system is so powerful, there's still a lot to figure out with extra modules like Performance and we're still working on fully using everything we purchased.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Brannon J.
Insurance, 51-100 employees
“Comprehensive solution with brilliant support”
Pros
It has been a really positive experience because the platform feels very user-friendly. The service team has also been fantastic to work with and they always answer my questions. I really appreciate how many modules are included. Having everything available in one all-in-one product is a huge plus.
Cons
If I had to be a little picky some of the integration between modules could work better than it does now. It would be much more helpful if information could sync more easily from one module to another.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie V.
Automotive, 51-100 employees
“Responsive support and competitive pricing”
Pros
Despite a few bumps along the way, the team addressed them quickly, scheduled recurring check-ins with us and even reworked our contract to keep the pricing affordable and competitive. That level of support really stood out.
Cons
One ongoing frustration is email support. The turnaround for an initial reply can take anywhere from 1 to 5 business days and if the issue is more involved, the full resolution can stretch out even longer. Rest of the support is fine but email support can be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sophie C.
Hospitality, 101-500 employees
“Rude staff”
Pros
It didn't take much effort to get started and moving around the system felt simple. I was able to figure out most of the platform by myself without needing a lot of help. Aside from the customer service and support side of things, the software itself was really solid.
Cons
The biggest downside was customer service and support. Whenever I called for help, the responses sometimes came with a bit of attitude and a lot of the time I was told someone would follow up after reviewing the issue. In several cases, I ended up having to call back myself just to get an update.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Dionna T.
Retail, 51-100 employees
“My go-to HRIS”
Pros
Paylocity has become my go-to HRIS system. It's incredibly simple to use as the interface is tidy and well-organized. The set up process was very simple from the start and everything went smoothly.
Cons
I don't see any downsides to it. It really feels top tier and one of the best options out there. Overall, I am satisfied with the performance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael S.
Hospital & Health Care, 11-50 employees
“Confusing payroll”
Pros
The pricing is reasonable which is a plus. Whenever I've called support, I've been able to reach someone who could actually answer my questions. The mobile app also provides a lot of useful information and that part has been nice. But these are only the nitpicked pros I have.
Cons
Working with this payroll system has been incredibly convoluted and confusing especially considering I've been dealing with payroll software since the mid-1980s. The interface feels completely illogical and the online help isn't actually helpful. Time and attendance is fairly poor, there's very little real data validation and connecting timesheets to payroll is much harder than it should be. Even with two different people involved, the configuration still wasn't set up properly. On top of that, the reporting system is very unusual in a not-so-good way.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
5
Functionality
4
LISSETTE E.
Medical Practice, 51-100 employees
“Offers good value”
Pros
Right away the best part has been how simple the platform is to use and how many features it gives our company. The time tracking works really well too, it's simple, responsive and I haven't run into any lag or problems. We also get company updates and news through the app which has been genuinely helpful. On top of that, it feels like a really good value for what it offers.
Cons
We only switched over to it recently and at this point I honestly haven't come across anything to dislike. The transition has gone very well and has felt smooth.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leahya W.
Recreational Facilities and Services, 51-100 employees
“Organizes the hiring process”
Pros
Getting new hires through the hiring process is much more efficient since they can complete paperwork right from their phones and upload all the required documents there. That cuts down orientation time quite a bit and makes the whole first-day process move a lot faster.
Cons
I didn't run into any problems or hear any negative feedback while using it. The system felt simple the entire time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kelly P.
Education Management, 51-100 employees
“Convenient time tracking tools”
Pros
My team can easily monitor their hours and clock in or out whenever needed which has been really useful. It's also nice having a dedicated place to keep performance reviews organized and in one spot.
Cons
At times it takes a bit of digging to get to the correct section for approving time cards. There was even an instance where I accidentally approved the wrong pay period before it had actually happened.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Peyton J.
Hospital & Health Care, 51-100 employees
“All-in-one HR powerhouse”
Pros
Having payroll, time tracking and HR tools all together in one platform makes it really convenient to use. The interface feels very user-friendly and the wide feature set covers a lot in one place. I especially appreciate the automation tools and reporting options because they cut down on manual work and save a lot of time. It also does a solid job of helping manage employee information and making day-to-day operations more efficient overall.
Cons
Getting started with it can take some time especially for new users who are not used to working with HRIS platforms. At first some features are a bit tricky and a few workflows feel less user-friendly than they should. Better training resources or stronger onboarding support would make the initial experience much more manageable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tiffany Gilbert
Human Resources, 11-50 employees
Less than 6 months
“Absolutely horrible! ”
Pros
There are no pros
Cons
This system is very difficult to use. It glitches and does not save important data as it’s entered. I have missed out on a paycheck because of Paylocity! My checking account number was recorded incorrectly and I haven’t been paid. Unacceptable!
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1