Payment Evolution Reviews

“fast payroll every time”

Pros

Processing payroll for my employees takes only a few clicks and it's consistently quick and free of errors.

Cons

Getting around the different sections can feel confusing at times and isn't always very simple.

“simple to pick up”

Pros

Getting started with it feels very easy since there's basically no learning curve so even people without an accounting background can use it comfortably.

Cons

The downside is that it takes several clicks to get to the section or task you actually want.

“reliable cash processing control”

Pros

It covers all the processing solutions I need and checks every business record related to cash received.

Cons

I haven't run into any payment errors with it which makes the system feel dependable and well controlled.

“My Experience With Payment Evolution”

Pros

The payroll management process is seamless, and handling payments has never been easier with this software.

Cons

Payment Evolution is excellent in every aspect. I have no complaints.

“helpful support and quick setup”

Pros

Their customer support has been excellent and the tool is very simple to install and use.

Cons

The only downside is that there's a bit of a learning curve especially for new users.

“flexible setup and editable forms”

Pros

Setting everything up and running it is fairly easy. I like that users can edit T4s and ROEs themselves.

Cons

It can be a bit frustrating to find a report that includes everything I want or need to see and exports to integrated programs can be glitchy at times.

“Feasible bookkeeping and payroll tools”

Pros

Coming into it without any formal training in accounting or bookkeeping, I've still been able to pick up this software pretty quickly. It feels simple and is simple to work with overall.

Cons

One thing that bothers me is how many steps it takes just to update an employee's salary or personal information. I'm also not a fan of how salary entry works for employees scheduled under 40 hours a week. If I enter the annual salary they would earn at 40 hours, the system doesn't automatically recalculate it based on their actual weekly hours which is the way we track salary bases in our records.

“Low-cost payroll with simple tax filing”

Pros

After moving from our in-house payroll process, this software turned out to be a really great upgrade. The biggest advantages are the affordable price, reliable tax compliance, QuickBooks Online integration and the automatic creation and filing of T4s and T4As.

Cons

Getting everything set up at the beginning took a bit of time but it honestly wasn't too difficult overall. Since we had only been using QuickBooks Payroll for about a month before changing over, there was naturally a bit of a learning curve.

“hidden fees and payroll lockouts”

Pros

Getting started was easy and the interface is mostly user-friendly for a small business owner.

Cons

There are far too many hidden fees. We signed up for the free plan, not a trial and then about six months later that plan seemed to disappear and we were suddenly forced onto a paid plan. I could have accepted that but the real problem was that our account was suspended and I couldn't run payroll until we upgraded. There were also KYC issues that kept me from processing payroll for several weeks. It's hard to trust software for something as important as payroll when they can lock your account in the middle of an upgrade. The system also failed to remit properly to Revenue Quebec for employees who were not on direct deposit. During weeks when only cash-paid employees worked, it charged us for the remittance and then sent Revenue Quebec a $0 filing. This year, I was initially happy to see automated year-end submissions to the CRA and RQ but it ended up creating an invalid XML file so the RQ submission failed. I would gladly submit the files myself and even fix the XML manually but there's no option to download the files. Support could help but that's only available on the paid plan which is frustrating when the platform already charges for practically every action along the way.

“frustrating fees and late payroll”

Pros

Handling payroll is fairly easy and entering stat holidays is simple too. It saves me a lot of time when T4 season comes around. I also appreciate that employees have their own login portal so they can get their pay stubs there instead of coming to me for them directly.

Cons

The biggest frustration is how narrow the payroll processing window is if you want staff paid on time. Since my pay period ends on Saturdays, I basically only have Sunday to submit payroll if I want deposits to land on Friday which feels unreasonable because of the unnecessary 5-day processing time. If a holiday falls on a Friday, then employees end up getting paid 3 days late. On top of that, I was charged $60 because one employee's bank account had been suspended without my knowledge. Considering the expensive annual fee I already pay and the fact that I manage a lot of employees, that extra charge should not have happened. That completely broke my trust especially because they only told me after I had already run another payroll for the same employee so I got hit with the fee twice. The employee's pay was not even as much as the amount they charged me the second time. I am extremely disappointed. The reports are also more complicated than they need to be. I build a custom monthly payroll report and it often leaves out weeks which makes the whole process harder than it should be.

“annoying payroll glitches”

Pros

One useful part is that they'll remit your taxes for you if you pay for that add-on. As far as actually processing payroll, the system is fairly simple to use.

Cons

I'm completely done with this software. The final breaking point was spending 2.5 hours manually entering T4As, believing each one was being saved every time I clicked save and got a confirmation that it had been saved. In the end, none of them were actually saved. That came on top of another issue where the software glitched and showed bills as unpaid even though the payment had already gone through which led to a major double withdrawal from the bank account. I also think it's ridiculous that you get charged every time you need to make a correction. With other payroll systems, when the bookkeeper is managing things, you can amend or delete entries without being hit with $30 to $100 per adjustment. Overall, there are much better options available and I know that from using them. Losing 2.5 hours of work while still having another 3 hours left to do was the last straw for me. I'll be moving clients to different software from now on. I had already reached that conclusion years ago but ended up using this again because a client had already signed up for it.

“very user-friendly overall”

Pros

Quick to work with, simple to use and very user-friendly.

Cons

Printing reports can be difficult and there isn't a proper user manual available.

“clumsy payroll and costly fees”

Pros

It handles the tax side of things and lets you send payments directly to vendors but I still would not recommend the service. There is a setup fee to get started and the transaction fees are just as high as or even higher than, what my bank charges.

Cons

Payroll has to be submitted way too far ahead of time for direct deposit to go through. The popup that appears after every single change makes data entry slow and you cannot update several items and then save them all at once. Reporting feels awkward and the whole navigation is buggy. The instructions for setting up the system or running payroll are not very helpful either. It might work better for an accountant but for a typical business owner, it is not very user-friendly.

“Payroll management made easier”

Pros

Keeping up with both year-end tasks and daily payroll is much more manageable with this software. It does a really great job of helping me prepare everything and stay on top of all my payroll needs.

Cons

It does take a little while to learn how to use it properly at first.

“easy accounting sync”

Pros

One of the biggest wins with this software is how well it connects with TimeSheet and Xero. Our employees clock in through TimeSheet, then we export the data, process the pay run and it all gets pushed into Xero under the right accounts. It saves us a lot of time. On top of that, the customer service has been excellent. Whenever I've called, I've never had to wait.

Cons

Getting started was a bit tricky at first but with help from customer service we were able to sort everything out. At the moment, we are dealing with an issue related to Xero and hoping that gets resolved soon.

“Fast payroll with helpful integrations”

Pros

The team is very receptive to feedback and clearly focused on making the product better for users. The accounting software integrations have been a big help too since we no longer have to deal with manual journal entries.

Cons

Stat holiday pay still isn't supported in the app which is a noticeable gap. Also, the table used to enter payroll hours and other pay period details feels buggy and would work much better if it were laid out vertically.

“A great payroll fit for small businesses”

Pros

This has been excellent payroll software for small businesses. The free version covers simple payroll for up to five employees and the free Xero integration is a really valuable bonus.

Cons

I'm not sure I have any real complaints. It might have some limitations when payroll gets more complex but for easy payroll needs, it works very well.

“Taking control of payroll with ease”

Pros

Moving payroll in-house a few months ago turned out to be a really positive change and this software has made the transition surprisingly simple. The training and initial setup were quick and using the system has been very easy overall. We've been able to tailor a lot of the platform to fit our needs, from the wording in pay stub emails to the different deductions for full-time employees. Not having to go pick up cheques or hand out pay stubs anymore has saved us a lot of time and it also feels like we have much better control over our company's payroll process.

Cons

A few parts of the software aren't very simple when someone is new to payroll.

“reporting nightmare and regret”

Pros

At first glance, the software seems like it could turn into a great product but it is missing far too much. The layout appears user-friendly yet once you start searching for basic accounting reports, the gaps become obvious. It does not feel like a trustworthy system. Our company ended up regretting the decision to purchase it for a full year and it was a huge mistake. Pulling reports is incredibly frustrating especially when trying to create a payroll remittance report for a specific date. I would strongly recommend staying away from this product.

Cons

Everything has been smooth so far.

“Adding tax filing would complete it”

Pros

It would be even better if Corporate Tax submission could be added as well.

Cons

Haven't noticed any drawbacks.