PeoplesHR Reviews

“Customer support could improve

Pros

Getting this up and running was simple and it comes with a wide range of features. It also integrated well with our existing system and our employees adapted to it without much trouble.

Cons

The customer support hasn't been as responsive or helpful as expected.

“All-in-one platform!!

Pros

What I appreciate most is how effectively it serves as a true one-stop-shop. Having everything we need in a single, cohesive platform eliminates the hassle of juggling multiple tools

Cons

I honestly don't have any negative feedback about the service or the product they provide.

“very dedicated team

Pros

One thing that really stands out is the people behind the system. Everyone we work with is very accommodating and they take the time to explain everything in detail so the requirements and the way the system works are clear. The platform itself is user-friendly and not hard to use. There are still a few areas that could be adjusted to make it even easier to use and understand but overall it's a convenient and approachable tool.

Cons

There are some limitations when it comes to certain requirements. Depending on the industry, the setup and usage should be more flexible so it can better match the specific needs of companies in the Philippines. A good example is the Schedule and Attendance part, things would be much more manageable if the setup were kept within a single module since that would make leave applications and rostering easier to handle.

“On-demand reports and handy widgets

Pros

Being able to generate reports through the on-demand reporting feature is really valuable since users can pull the exact report they need right away whenever it's required. The widgets on the HR self-service page are also very useful and add to the overall convenience.

Cons

Some modules are not very user-friendly and there are too many sub-modules that do not always feel necessary, especially in the recruitment module and the job portal.

“Cuts down on mistakes

Pros

It automates a lot of the HR work, especially payroll processing and employee record management which helps cut down on manual mistakes. The interface is simple to understand and being able to use it on mobile is a big plus as well.

Cons

The monthly subscription feels a little expensive and once in a while there are some performance issues.

“centralized HR with powerful insights

Pros

Having this in place has helped our organization centralize data and work more efficiently by automating a lot of HR and finance tasks, including payroll, benefits administration and employee record management. The reporting tools are also a big advantage since they give admins useful insights that support better decision-making and workforce planning.

Cons

Moving from manual processes into an automated system has been challenging for many organizations and that applies here too. Because PeoplesHR is a product-based system some organizational processes do not fully match the built-in features although it's good that customization is possible in certain cases. Customer report handling can also be a little delayed due to time differences but the support service is still excellent.

“Provides custom reports

Pros

This software feels like a very innovative, user-friendly system, especially when it comes to payroll. Processing salaries and other payroll-related payments takes only a few clicks and can be done in a very short time. It really helps reduce the pressure of payroll deadlines. Another strong point is the wide range of reports available and the fact that they can be customized to match different reporting needs. Honestly, it is one of the best systems I have used in my career.

Cons

There are still a few areas that could be improved. The self-service module would benefit from having a separate widget for employees to view their T10 forms. The interface could also be made more attractive and modern. On top of that, customer support needs more attention, especially when it comes to handling issues through the Redmine ticketing system.

“well laid out interface

Pros

The interface is well-organized and it includes the required modules I need.

Cons

I noticed some syncing issues and the system does not capture fingerprint data properly.

“User-friendly dashboard and portal

Pros

One of the most appealing parts is the dashboard and the web portal. It's very user-friendly and anyone can quickly get a clear view of their own profile information, such as leave records and salary slips.

Cons

The only difficulty comes up when trying to customize certain reports to match our own preferred format, as that part feels a little challenging.

“Responsive support staff

Pros

Its quite easy to use and the support team responds quickly whenever there are bugs or issues.

Cons

I faced some problems after system updates and at times the system can be a bit slow.

“knowledgeable team

Pros

Right from the start, the team behind the system has been one of its strongest points. They are capable, committed and really take the time to listen to customer concerns and understand specific requirements. Whenever support is needed, they are there with exceptional assistance. Another big advantage is how knowledgeable they are about the country's legislative requirements which is especially valuable for modules like payroll.

Cons

One area that could be better is the product interface. It is not the most appealing to use and feels quite conventional and dull compared with other systems.

“top-notch support

Pros

Whenever we need help, PeoplesHR responds efficiently and provides solid support which is something we really appreciate.

Cons

There really isn't anything we dislike about it.

“Simple set up !

Pros

Getting started with it was simple and the platform feels user friendly to work with. The customer support team has also been very helpful throughout and the set up process was simple to handle.

Cons

We face frequent system errors. There also isn't a proper mechanism in place to track those errors effectively.

“Meets our needs..

Pros

It has been easy to handle and fits our organization's requirements really well. On top of that, the customer service has been excellent.

Cons

I honestly don't have anything to complain about since it does exactly what we need from an HRIS.

“Reduces manual effort :)

Pros

It helps cut down on some of the manual work and makes the overall process more user-friendly.

Cons

Loading reports and aligning them takes time.

“helpful payroll module

Pros

The Employee Performance Management and Payroll modules have been really helpful in handling our work.

Cons

There are times when the server gets busy and the system feels slow while working.

“Wonderful self-service functionality

Pros

The self-service functionality is amazing. Employees can update their own details on their own and managers can take care of performance reviews and approvals directly in the system which makes those tasks much more convenient.

Cons

At the same time, the system can feel a bit complicated to use if you don't have specialized knowledge or proper training.

“Easy to get the hang of

Pros

It has been an excellent support system for our HR work. The platform is simple to use, easy to understand and gives the team helpful automated insights. I really appreciate the support provided by their team and Dilini Amrasekera, the Customer Success Manager, has played a major role in keeping everything on track. Their effort and commitment are highly appreciated. On top of that, implementing processes through the system is very convenient.

Cons

There is not much to complain about although technical bugs do come up from time to time and can disrupt the workflow.

“Friendly customer support team!!

Pros

One thing that really stands out is how friendly they are with their clients and how effectively they respond when customizations are needed. There are also plenty of features available to access which makes the software even more useful.

Cons

There honestly isn't much to complain about, especially since they consistently listen to client feedback and seem willing to improve based on it.

“Professional customer care

Pros

The HSenid system has been very accurate and convenient. The support team is also very cooperative whenever I reach out to them.

Cons

It did take a little longer than expected to get it set up.

“Fantastic HR solution

Pros

It has been the best HR solution for our business. It's extremely user-friendly and as an Assistant Manager HR handling more than 290 employees, I've found it both fun and challenging in a positive way. The platform has really helped our HR team enjoy their work by supporting us across all its functions. The wider company also benefits from features like KIOSK, especially since we are working with SMETA compliance. Through KIOSK, our employees can independently manage their work and overtime hours.

Cons

Support was an issue for us in the past but things have improved since they introduced the Redmine ticketing system and now they respond to problems on time.

“Saves time on HR tasks

Pros

Its extremely user-friendly while still helping me handle employee data efficiently. It cuts down the time spent on HR tasks like updating employee information and having everything organized in one place makes day-to-day work much more manageable.

Cons

At times, it can feel a little slow and there are certain sections that are not as simple to use as they could be.

“highly customizable...

Pros

We can customize the system to match our exact requirements and existing processes.

Cons

The product's interface could use some updates to feel more in line with current modern standards.

“Report navigator saves the day!

Pros

Report Navigator has been a big help when management asks for a lot of information on short notice. It lets me pull together the details they need within a very limited time which has made handling those requests much more manageable.

Cons

There really isn't anything specific I dislike. Every system has its pros and cons but the hSenid system overall makes my work easier.

“Reliable payroll and HR support

Pros

Managing payroll, attendance and employee records with PeoplesHR has been very simple because the system is user-friendly and handles these tasks efficiently and effectively. It has also been very reliable in day-to-day use and the customer support team is responsive and helpful whenever assistance is needed.

Cons

I haven't come across any major drawbacks so far.

“Innovative HR features

Pros

It is quite simple to manage and the platform brings in innovative features for HR work. The implementation and support team are friendly and helpful and the system clearly seems to have been built with practical, real-world HR needs in mind.

Cons

The front-end views could be more visually attractive and I would prefer to see more physical workshops instead of having so many conducted online.

“Time tracking and payroll done right

Pros

The Time and Attendance and Payroll modules are the parts we use the most and they've been the most helpful for our work.

Cons

Even though we purchased the Training and Development module as well, we really haven't made much use of it.

“Outstanding service !

Pros

Customer service has been incredible and the attendance tracking and performance review features are very useful.

Cons

The app can be quite slow at times which ends up causing different issues while using it.

“Recommended!

Pros

Running HR operations through PeoplesHR has been a positive experience overall. As the HRIS administrator in my organization, I'd definitely recommend it to others. It's a convenient, user-friendly cloud-based HRIS that has helped us organize HR processes and cut down a lot of manual work. The setup cost was reasonable and the support service has been really solid.

Cons

There isn't a lot to complain about overall. That said, a few modules could still use some improvement, especially in the user interface, report generation and certain option settings.

“Comes with useful features

Pros

Right away, it comes across as a solid HR solution with useful features. I'd definitely recommend it to anyone looking for an HR tool.

Cons

At times, the system can take quite a while to load data.

“flexible HR platform

Pros

It is highly flexible when it comes to handling customizations which makes it a strong fit for meeting different organizational needs while managing employee data effectively.

Cons

It could be made more user-friendly since the system flow feels a bit complex and can be difficult for customers to understand.

“Can customize modules

Pros

The interface feels very tidy and the modules can be customized to match different HR requirements.

Cons

Getting it integrated with existing systems or other software platforms can be a bit challenging.

“It's simplicity stands out

Pros

The biggest plus for me has been how simple and effective it is. It's something I use every day and I'd definitely recommend it to anyone searching for an HR tool.

Cons

When I compare it with other options on the market, it does have fewer advanced features across some modules. There's still room to expand those modules so they can better support the complexity of enterprise-level projects.

“Keeps data secure

Pros

This tool has been quite convenient. It's user-friendly so employees can update their information without trouble and review their details whenever they need to. Access is simple and the data feels well protected and secure.

Cons

Sometimes the system takes quite a while to load data. It also asks for login credentials repeatedly which can be frustrating. On top of that, the customer support experience still has room for improvement.

“Comprehensive HR solution

Pros

From candidate sourcing and ATS functions all the way to attendance tracking, payroll processing and KRA management, it covers the full HR workflow really well.

Cons

The ATS dashboard looks good but the user experience could be more user-friendly. Aside from that, everything else seems to work perfectly.

“Clean interface

Pros

Right from the start, the interface felt clear and user-friendly. It has been very valuable for our HR department, especially because it lets us create an individual profile for every employee. That makes it simple to manage and calculate daily attendance, leave applications and overtime without extra effort.

Cons

We haven't run into any problems while using this software. After understanding what it offers, we chose to implement it to support our HR team, employees and customers and it has worked well for that purpose.

“Leave planning made simple

Pros

Using it has been a really great experience. It makes applying for leave much easier and helps a lot with planning the calendar in advance.

Cons

I honestly don't have anything to complain about because everything has been very good.

“Ease of use

Pros

PeoplesHR feels very easy to use and compared with other systems, it stays ahead when someone knows how to use it properly.

Cons

The Employee Directory should be handled as a separate section.

“Effective payroll module

Pros

The payroll module works really well and feels much more user-friendly compared with other systems available in the market.

Cons

Support could definitely be improved since it takes a bit longer than expected to get help when needed.

“Amazing support from the team

Pros

One thing that really stands out about it is how amazing the team behind it is. They're always ready to help and consistently supportive whenever needed.

Cons

Honestly, I haven't run into any problems. Everything about PeoplesHR has been amazing for me.