Primalogik Reviews

“Poor tool!

Pros

It offers flexibility with custom questions which appealed to our ops director who picked it from several competing tools, I didn't have a chance to test it before that decision was made but cost apparently played a significant role in the selection and at minimum the system generates, processes and archives results for future reference.

Cons

The user experience, however, is awful and completely un simple, leaving me frequently wondering how to retrieve the particular review I need because the interface is cluttered with overlapping menus and, most importantly button labels that either behave unpredictably or are so ambiguous that I cannot form any expectation of their outcome, following our first 360-cycle nobody realized responses were not truly anonymous and in our small company designations such as 'peer' or 'manager' often make the source obvious which strikes me as a major, embarrassing lapse.

“Refreshingly simple tool

Pros

Having used it myself, I found the overall functionality refreshingly simple, to the point that even users without any prior experience can use it with confidence and I particularly appreciate how the system tailors the emails sent to participants making communication feel suitably adaptable to our needs.

Cons

I constructed our appraisal process from scratch and then had to retrofit it to fit within Primalogik's framework, there were certain features and workflows we ultimately had to sacrifice (which is acceptable) and it is somewhat frustrating that the platform seems to mandate a manager's comment on an individual's self-reflection and goals, there may be a workaround but we have not yet discovered one.

“efficient for team reviews

Pros

Filling out forms and then reviewing them with my team proved simple and efficient and without any formal instruction I could log in immediately and initiate my own review while also establishing the review workflow for my team, the interface feels highly simple and I appreciate that the system allows me to incrementally expand its capabilities over time for example, beginning with broad surveys and progressively incorporating specific objectives and other elements like goals as our process evolves.

Cons

The default survey feels overly generic to me and I anticipate that we will have to allocate resources toward tailoring the surveys to our needs, it would be much more useful if there were built-in templates or options that let us customize questionnaires according to the specific nature of our business, for instance, consulting.

“Simple tool with custom prompts

Pros

I find the platform simple for both employees and employers and I appreciate that it lets me create customized prompts, from open-ended questions to multiple choice options, space for comments and immediate rating capability.

Cons

Getting the system configured for employees the first time we run performance reviews was far from simple For me since our organization uses numerous disparate employee systems, each with slight variations, the initial implementation and migration took an excessive amount of time and effort.

“Outstanding and responsive customer service

Pros

I've found the customer service to be outstanding, responding very quickly and I've never had to wait for an answer or for technical support which has made my experience consistently smooth and reassuring.

Cons

There really aren't any issues I've come across, I haven't experienced any problems with the software, the website or the support team so there is nothing substantive to report.

“Using it only because we paid!

Pros

We're continuing to use the platform solely because we've already paid for the annual subscription and it remains essential to fulfilling our company's mission to retain comprehensive records of quarterly performance reviews together with 360-degree feedback data.

Cons

I find the interface far from simple and extracting reports is a difficult process that frequently forces me to reach out to Customer Experience for assistance nearly every time I interact with the product.

“Meets primary needs but dated

Pros

We find that the platform meets our primary needs for gathering feedback and running performance evaluations and from a user's standpoint the layout is simple and easy to navigate.

Cons

I feel the product could be far more capable with additional functionality and a tidier, more clearly structured interface since at the moment the overall design and organization come across as somewhat dated.

“User-friendly with clear templates

Pros

I appreciate how user-friendly it is, with simple organization of company hierarchies and an simple layout.

Cons

Sometimes I struggle to identify where to begin but the included sample templates provide an excellent starting point and clear direction for newcomers overall.

“Intuitive and excellent value

Pros

As someone who uses it regularly, I find the interface simple to navigate and it delivers excellent value for the price, it has saved me a tremendous amount of time and energy, my colleagues reported they really enjoyed it and I appreciated the multiple anonymity choices available.

Cons

I love this product thoroughly and while it meets most of our needs, I would welcome distinct Self Assessment features as optional enhancements rather than core requirements, additionally, we come across a situation where one participant requested their feedback be removed, yet I have not found any mechanism within the system to allow such a withdrawal.

“Outstanding service and evaluation framework

Pros

In my experience their customer service is outstanding, I've consistently found representatives to be reachable both by telephone and via live chat and they have been exceptionally helpful. To date, we're very satisfied with the software itself which offers an excellent framework for evaluating staff and administering 360-degree reviews.

Cons

I haven't come across any drawbacks so far and at this point I can report no negatives to highlight.