QuickBooks Payroll Reviews

“Smart tax timing”

Pros

QuickBooks Payroll feels like a well-rounded online payroll service that should cover what most small businesses need especially if you're already using other QuickBooks products and services. The setup process was easy too and customer support was the best when needed. One thing I especially appreciated was being able to schedule payroll tax withdrawals so the money came out of my business account close to when the payment was actually due to the tax agency. Some payroll providers pull those tax funds right after payroll runs and then sit on the money until the remittance date. QuickBooks didn't seem to handle it that way which I really valued.

Cons

Running payroll takes a few more steps than I'd prefer and there are several informational pop-ups along the way that I usually ignore, mostly the usual are you sure you want to do that? type of prompts. I also ran into an issue with certain Washington state taxes that QuickBooks never managed to report and remit correctly. Its tax calculations didn't quite line up with what the state agency calculated and updating QuickBooks to reflect what I had actually paid turned out to be more complicated than it should have been. On top of that the pricing isn't very competitive for very small businesses compared with other payroll services.

“payroll setup made simple”

Pros

Getting new employees or vendor details entered was really easy. The setup for deductions and direct deposit is well done and QuickBooks Payroll works really well even for someone who doesn't have any prior experience.

Cons

Everything went very well while using this product and I didn't run into any issues at all.

“reliable tax filing automation”

Pros

Having the tax tables update automatically is a big plus and it's really convenient that W-2s are mailed out for me while the quarterly and annual reports get filed without extra work on my end. The system is very user-friendly and since it's backed by Intuit, there's a level of trust that comes with it. At the same time, if you prefer to review every detail yourself, you still have that option.

Cons

I haven't actually needed to contact payroll tech support but I assume it would probably be just as frustrating as most other Intuit or QuickBooks support calls.

“Complicated setup and high cost”

Pros

It connects with existing tax and accounting software which is useful if you already rely on those systems.

Cons

The overall process feels far too complicated and the pricing is extremely high for what it offers.

“Tasks made simple”

Pros

Entering and sending out paychecks, tax details and other payroll information is really easy which makes the whole process much more convenient.

Cons

It does cost a bit more than some other payroll providers but the value you get from it definitely makes the price worthwhile.

“time cut dramatically”

Pros

It takes a huge amount of work off the HR and payroll teams, saves a lot of time and can be shared across multiple users.

Cons

Getting the country codes, tax settings and similar details configured takes some effort.

“Simple setup and auto-calculations”

Pros

Getting payroll up and running was really easy. One feature I especially appreciated was how the system automatically recalculated everything whenever hours were adjusted for salaried employees.

Cons

One limitation we ran into was the lack of internal control settings that would let the accounting team access the full program except for payroll which became a confidentiality concern for us.

“payroll handled from start to finish”

Pros

From running payroll to printing checks, it takes care of the whole process and even posts the entries directly into QuickBooks. It also handles payroll taxes and submits them to the right agencies which saves a lot of time and hassle.

Cons

QuickBooks Online is pricey and this payroll option comes as an added feature even though it's something most businesses would probably need to use anyway.

“automated tax filing”

Pros

Payroll is almost entirely on autopilot. I only need to enter hours for employees with irregular schedules and the rest is handled for me. Taxes are calculated automatically, reminders are sent for filings and payments and QuickBooks can even e-file everything on my behalf.

Cons

The support team has been extremely helpful whenever I have reached out but actually finding their contact information takes more time than it should. It would be much better to have a clearly visible button or phone number for faster access to help.

“Limit issues”

Pros

The integration and pricing are decent.

Cons

Payroll keeps running into some internal limits the system has set and having to deal with raising that limit every couple of weeks is really frustrating.

“payroll and tax handling done right”

Pros

One thing that really works well with QuickBooks Payroll is how it keeps track of important tax information and applies it automatically. It also helps me get through a batch of paychecks quickly and on time which makes payroll much more efficient.

Cons

The only downside I have run into is that I have to open each employee profile to update details like pay or health insurance amounts instead of being able to change it directly on the paycheck. If I update it there, it just resets by the next pay period.

“Frustrating errors and weak support”

Pros

One-day direct deposit is a nice feature and the overall interface has a decent feel once you get past the learning curve.

Cons

The biggest problems were the unclear error messages, too many mistakes throughout the system and customer service that was not helpful at all.

“Cash flow control from anywhere”

Pros

The thing I liked most about QuickBooks Payroll was how it let me keep track of and organize transactions without hassle, manage expenses from anywhere, reconcile accounts quickly and stay on top of cash flow.

Cons

There really wasn't anything I disliked about the software.

“payroll time savings”

Pros

One of the biggest benefit has been how much time it saves me on payroll. Since I run payroll every week, this probably saves me weeks of tax prep over the course of a year and it also gives me peace of mind that everything is handled correctly so I am less worried about getting audited.

Cons

Since I'd never worked with a payroll system before, there was a small learning curve at the beginning but that really came down to my lack of experience.

“Flexible paycheck edits”

Pros

It's really convenient to update paychecks before or even while payroll is being processed.

Cons

QuickBooks Payroll doesn't handle local tax processing so it doesn't feel like a fully serviced payroll option the way ADP and similar providers do. It also cannot calculate workers' comp liability unless you're using QuickBooks WC.

“Payroll at low cost”

Pros

Handling payroll in-house with QuickBooks Payroll has been simple and affordable which is exactly what I needed.

Cons

I honestly cannot think of any downsides. Everything in the product worked the way I needed it to.

“flexible payroll options”

Pros

This is goos as handling payroll with it has been a really convenient and simple process. It gives you several ways to pay employees and it's simple enough to teach others without much trouble.

Cons

One thing to watch out for is that I have to double-check everything because sometimes the dates or hours change unexpectedly and then I end up having to start over.

“simple payroll that delivers”

Pros

For basic payroll needs, it does the job really well. The setup is simple and the whole process is easy to follow.

Cons

It struggles when payroll gets more complex and requires specialized calculations.

“Payroll time cut in half”

Pros

Weekly payroll takes about half the time for our department now and the whole process feels much more efficient. It has made payroll work far more effective overall and saves us a lot of time every single week.

Cons

Having worked with other payroll and HR platforms before, it still took some time to really learn this software and get fully comfortable using it.

“reliable time tracking and pto”

Pros

Keeping up with hours, holidays and PTO is really convenient with this app. I can clock in and out right from it and it helps me stay on top of both my daily and weekly hours without any hassle.

Cons

I honestly don't have any complaints about this product. It's easy to use, very user friendly and it works efficiently and accurately.