QuickBooks Payroll Reviews

“contractor payments made simple

Pros

Running a business means paying contractors quickly, professionally and without extra hassle and QuickBooks Payroll handled that very well. It gave me a easy way to onboard new contractors while also helping me stay organized with the ones already on my roster. Setting up banking details with my financial institution was not a problem too and the direct deposit setup for contractors was just as convenient.

Cons

It�has been extremely efficient for what I need. Making sure bills and contractor payments go out on time is one of the biggest priorities in my business and�this software�covered everything I was looking for.

“Helpful for direct deposits

Pros

Handling direct deposits with it has been very easy for me and the price feels completely worth it for what it offers.

Cons

Well it�did take a few small fixes with the help of customer support before everything was set up and running the way�it�should.

“got too expensive

Pros

It integrated very well with our QuickBooks software and didn't take much effort to get up and running. Overall it's a great payroll choice for beginners and smaller businesses just getting started but we decided to discontinue.

Cons

The cost ended up becoming too high and the tax reporting was slightly inaccurate each quarter. On top of that customer support wasn't very responsive when we needed help.

“offers commendable support

Pros

Everything about it has been dependable for me especially the accuracy, professional service and responsive customer support. It also feels secure, helps a lot with money management, offers great value for the money and I'd definitely recommend it.

Cons

I don't have any cons to mention.

“support team proven very helpful

Pros

One of the best things about it is how helpful and responsive the customer support team is. Whenever an issue comes up, they consistently help resolve it. The software also feels very secure and dependable which really gives peace of mind when handling payroll. Pay stubs are conveniently available online so accessing them is simple. Payroll processing is very user-friendly overall and I rarely run into bugs or problems while using it. Considering the quality of the software and what it offers, it provides very good value for the money. I would definitely recommend it.

Cons

At times new updates can interrupt payroll processing a bit. That said the fixes are usually minor and sometimes all�it�takes is refreshing�it�to get everything working again.

“everything in one place

Pros

Having everything for payroll in a single application was very convenient since I didn't have to switch over to any other software to get the job done.

Cons

The setup felt a bit confusing at first and took some time to get used to but once I understood how�it�worked,�it�was really good.

“Great fit for small teams

Pros

This software was pretty easy to use and it worked particularly well for running a small retail business with just a handful of employees.

Cons

Honestly I didn't run into any major downsides with�this software. That said I wouldn't recommend�it�for a larger company since�it�seems better suited to small businesses.

“friendly app for getting started

Pros

Setting up and using QuickBooks Payroll is very easy. Making updates is simple too and it's easy for employees to use when they need to enter their time. It's also a really amazing starter app.

Cons

One limitation is that�it�didn't handle multi-state payroll.�It�also doesn't support Certified Payroll or Davis Bacon wages. On top of that customer support is only available by email so you cannot get someone on the phone when you need help.

“updates proven useful

Pros

It has been part of our workflow for more than 9 years now and it has stayed simple and easy to use the entire time. They keep rolling out new features and options without charging extra which has been a big plus. It clearly shows what taxes will be deducted and the customer support has been excellent whenever needed. There's also a helpful employee-facing system that keeps staff informed and gives them quick access to their pay stubs. On top of that any bugs or issues tend to get resolved very quickly.

Cons

Honestly I don't really have any complaints. The program is very easy to work with and they usually seem to be a few steps ahead of anything I might think to suggest so�it's hard to come up with something they still need to add.

“Responsive customer care but tool not easy to use

Pros

This software really stood out to me for how available the customer support team was. I could get help fast whenever an issue came up and that level of assistance felt like a solid 10/10.

Cons

Using�it�was not very easy for me. I can usually pick up most software after a short training but this one was harder to learn and took more effort than I expected.

“the right fit for us

Pros

I think this tool is very easy to use especially for anyone already working in QuickBooks. And the platform itself is simple to navigate which makes the payroll side feel familiar and user-friendly.

Cons

One downside is that�it�does not work the same way as other payroll systems so�it�may feel different at first if you are used to another setup. That said�it�is still a much simpler system to use overall.

“best support

Pros

Everything is quite efficient and easy to use. The team also gives timely guidance and is helpful when admin-related issues come up. Plus it is useful that they offer different levels of oversight.

Cons

We've run into a few administrative issues that we're hoping to sort out without needing any legal involvement. Another limitation is that the plan owner cannot override the main administrator unless the key passwords are provided.

“everything is more manageable now

Pros

Having everything right at my fingertips makes payroll very manageable. It also works well for taxes and basic bookkeeping and it automatically tracks income, expenses and profit which saves a lot of time.

Cons

The reporting side could be clearer since the reports aren't always that simple to read.�It's also tough to see the true profit for each vehicle or deal and custom reports take some setup before they're useful.

“user-friendly tool for beginners

Pros

This accounting software is very amazing to work with. Overall I really enjoy using it and it's easy to learn even without any accounting background.

Cons

One downside is that reports can still be edited even after they're already completed. You also need to enter all the data yourself which takes more time. Another issue is that I wouldn't want to use�it�if my computer is a Mac.

“affordable payroll that delivers

Pros

One of the best things about QuickBooks Payroll is the pricing as it's very affordable for what it offers. Whenever something comes up, the customer support team is excellent to work with and always helpful. The system is also simple to navigate and use on a daily basis.

Cons

At this point I really cannot think of any downsides.

“pulls tax withdrawals far too early

Pros

QBO Payroll fits well for small business owners because it integrates very quickly almost a little too quickly at times. Having payroll and everything else kept together in one place is definitely convenient.

Cons

Lately�it�has been pulling tax deposits as much as 6 weeks before the actual due date, based on a recent client case. That money is then held in a separate account, where Intuit appears to earn interest on�it�without any benefit going back to clients. Because of that, my client had to shut off the automatic payroll features since he simply cannot afford to let Intuit hold his money that far in advance.

“Customization options are valuable

Pros

Using QuickBooks Payroll on both the employer and employee side gave me a pretty well-rounded view of it. As an employer, the level of customization is very valuable especially when it comes to taxes. It lets you set up state and federal taxes, PTO and items like wage garnishments which makes payroll much more manageable. On the employee side, it was very easy to use. Being able to check the weekly schedule was also a nice bonus.

Cons

On the employer side, submitting payroll could become pretty stressful around holidays. The timing really depends on the plan you're paying for and holiday schedules mean payroll has to be sent in earlier than usual. If that deadline gets missed, employees can end up not getting paid on time. I don't really have any feedback from the employee side when�it�comes to downsides.

“reliable payroll tool

Pros

QuickBooks Payroll has been very easy to work with and the banking integration was simple to set up. The customer support team responds quickly and is genuinely helpful. Paystubs are also simple to access and overall it offers great value for the price.

Cons

Getting started with�it�can be a bit challenging for new users who are not familiar with payroll management. There were also a couple of major issues along the way, although they were addressed.

“Automated payroll process is a win

Pros

It takes care of the full payroll process, including all monthly deductions and I can set everything to run automatically each month which saves a lot of time.

Cons

To me the price feels a bit high. I wasn't thrilled about paying the extra cost at first but since�it�removes the stress of making sure payments go out on time,�it�has ended up being worth�it.

“simplifies everything!

Pros

Managing payroll for my employees became much more organized with this software and everything was laid out in a way that was easy to follow. I especially liked how the spreadsheets worked and they made calculating monetary amounts very easy.

Cons

The only thing I wasn't thrilled about was the price since I do wish�it�had cost less than what I ended up paying. Still, after using�it�once, I knew�it�was the right fit for me.

“A decent tool overall

Pros

Using it is very easy and it even takes care of quarterly and annual filings automatically without needing anything from the business owner.

Cons

It may be confusing for newer business owners who may not fully understand what's happening behind the scenes.

“easy handling tax payments

Pros

It doesn't take long to get started and the system is pretty easy to understand. Over the years the software has steadily improved especially how it connects to time clocks and how much simpler it makes handling tax payments. Our accountant appreciates it too because it helps organize his work and saves him time.

Cons

The price is definitely on the higher side compared with other programs in this category. Since�it�has a lot of moving parts someone brand new might need more time to get comfortable with�it�at first. Once that learning curve is behind you, though,�it�becomes a really valuable tool for the office.

“Find it pretty well organized

Pros

Payroll management feels very organized and structured with this software and it clearly lays out pending tasks along with the timeframes for each one.

Cons

Getting comfortable with the features took a bit of time and some training before I could really see the value and make full use of everything�it�offers. The video tutorials were very helpful along the way.

“appreciate integrated payroll in accounting

Pros

I love having payroll integrated within the accounting system so all the data flows easily. The autofiling and autopaying of payroll taxes is a huge relief for our small business staff.

Cons

The biggest con for me is the cost. For clients with a large headcount, it becomes too expensive and I wish discounts were offered based on staff size.

“easy direct employee payments

Pros

What I like most about this tool is how easy it is to schedule payments directly to employees' accounts.

Cons

Nothing really bothers me.. I find this payroll platform great for payments and scheduling.

“Perfect payroll tool!!

Pros

Being part of the QuickBooks ecosystem is essential for financial management. It makes tax season much easier for me since payroll syncs with everything else.

Cons

I don't have much to complain about except the price but I feel it's worth every penny.

“Works well with other tools

Pros

This software has made payroll much more manageable especially since it works well with the rest of the QuickBooks tools. Having everything connected cuts down on duplicate entry, saves time and makes the daily payroll process feel a lot more easy.

Cons

Support was the part that disappointed me.�It�came across as impersonal and sluggish and whenever an issue came up,�it�felt like we were just another ticket in the queue. Getting a clear answer or resolution usually took more effort than�it�really should have.

“unreliable customer support

Pros

Good value is what I find if you're already a QuickBooks Online user though the price becomes less competitive as employee count and complexity increase.

Cons

The biggest drawback I've noticed is the poor quality and accessibility of Customer Support. I've seen users frustrated with long hold times and being transferred between agents who lack specialized knowledge for complex payroll or tax errors.

“easy-to-use affordable payroll software

Pros

I like that it offers an easy-to-use payroll software that doesn't cost a fortune and is simple to set up.

Cons

No complaints at this time as everything meets my needs and handles required tasks.

“Reliable tool

Pros

Reliability matters to me. Using this tool, we could schedule liability payments and see everything in one place even if I wasn't always sure it went through.

Cons

I don't like that it is very limited and changing payroll from direct deposit to check isn't easy. Sometimes my clients need checks instead of deposits.

“valuable security and customer support

Pros

The pros I value most are security, value for money and customer support.

Cons

Great tool!! But what I like least is the apparent lack of communication within their call centers as we often get repeat calls.

“Bugs and billing challenges

Pros

Having used this tool with a previous employer, I appreciated being able to access pay stubs a few days early which helped me manage money effectively.

Cons

Bugs and billing issues were the hardest part for me especially around processing bi-weekly payroll with cut-off times, deadlines and holidays.

“customer care has been fantastic

Pros

Running payroll with it has made paying employees and handling both state and federal taxes much simpler. I am still figuring out the best way to set up customer information since most of my cases are paid by the county rather than by clients directly. Their customer support has been outstanding as well. Whenever I have a question, they respond quickly and get it resolved fast. I also feel comfortable entering sensitive information into the system and storing client pay stubs there. After 8 years of owning a business, this has honestly been one of the best investments I have made. Any problems I have run into have been taken care of.

Cons

At this point I really do not have any major complaints about�it. The only thing I did not care for was the employee auto-draft feature because�it�did not pick up any extra hours they worked.�It�only processed pay based on the preset schedule or standard hours.

“Makes things simple

Pros

With it running payroll is very easy and efficient. As it makes calculating taxes and paying employees simple and quick to manage.

Cons

From time to time, customer support is a bit slow to respond when something goes wrong which can be frustrating when you need help right away.

“Easy payroll setup & employee access

Pros

I appreciate that it's integrated with QuickBooks so I don't need to worry about extra syncing or posting journal entries. Setting up different pay types for each client is easy and I like that employees can access their own paystubs and information through Workforce without needing me to handle it all.

Cons

It does cost more than other payroll options. I've run into minor glitches but support has resolved them quickly.

“simple pay stubs and direct deposits

Pros

Pay stubs and direct deposits are easy and banking sync saves my time during busy payroll runs. The new employee setup guides make onboarding simple..

Cons

Occasionally I see glitches with tax form updates and fixing critical payroll issues through support can take time.

“feasible for payroll management but expensive now

Pros

I find payroll management really simple with this software since it handles taxes and stores employee information efficiently.

Cons

The cost has risen significantly since we first started using it which is a downside.

“User-friendly tool for small company!!

Pros

This tool is very user-friendly, allowing our small company to organize payroll effectively even with volunteers helping out.

Cons

Though frequent updates can be positive, I find that they require constant adjustments to processes and procedures.

“convenient payroll integration

Pros

It works easily with accounting software, letting me manage payroll and finances in one place. Tax filing is easier because I don't have to enter each employee record manually.

Cons

I've only experienced a couple of glitches using the app. Sometimes it crashes but it's rare and not a major issue.

“Easiest invoicing and payroll tool

Pros

Perfect tool !!! I think anyone preparing invoices will find this software simple, smart and easy to use, just like I do.

Cons

Nothing negative ... What I like most is that I can integrate it with other software like D-Tools which helps organize work, quotes and invoice conversion.

“Limitations in online software

Pros

I like that the software is easy for my clients to access and direct deposit works well. Integration with the accounting software eliminates double entry.

Cons

I don't like that the online software doesn't allow me to make changes as needed. As a CPA, I should be able to make adjustments similar to how I can in the desktop version.

“simple and effortless payroll app

Pros

We love how simple it is. This was the first payroll app I ever used and picking it up was effortless. Setting up and paying employees became very easy.

Cons

On occasion, taxes weren't deducted properly but I noticed that support team was fast and extremely helpful, resolving the issue quickly.

“flexible work-from-anywhere payroll

Pros

Great tool!! I enjoy the flexibility this tool gives me to work from anywhere. Even at my cottage I can run payroll and integrate with other software like Connecteam.

Cons

Currently I haven't experienced any major difficulties with the software as long as I enter all parameters correctly.

“easy setup with great support

Pros

Using this tool has been easy and the team provided great support in helping me find everything initially. They are very friendly.

Cons

There was a bit of a learning curve navigating and I found the site a bit slow at times but nothing major.

“Rising costs and limited options

Pros

Honestly I find it simple to view employees, track their hours, set job expectations and onboard new hires. Fixing issues is easy as well.

Cons

The rising cost concerns me especially since we don't need all the services provided. I wish we could pick only the features we need and build our own package.

“clunky experience at times

Pros

The company has a long-standing reputation. I like that it offers many integration options and features that apply to multiple areas of running a business.

Cons

Sometimes I find that its age can be a curse, parts feel clunky and long-term issues can make it confusing among QB customers. I've also noticed the AI sorting can be buggy.

“payroll tax automation done right

Pros

Handling payroll with this tool has been very easy. Adding hours, updating rate of pay, managing vacation time and even connecting it with our 401K has been simple to do. A huge plus is that it also takes care of payroll tax payments automatically which saves a lot of time.

Cons

One thing that could be better is the history tracking. When an employee gets a new rate of pay or an added benefit,�it�is not very easy to go back and find their previous information.

“expensive payroll with unclear benefits

Pros

I like how this tool makes setting up employee payroll easy. It calculates and updates taxes and allows for easy payment to federal and state authorities.

Cons

This tool Payroll feels extremely expensive to me, with price changes that aren't always explained or accompanied by added benefits.

“Convenient for online integration

Pros

It integrates easily with QuickBooks Online. I can track hours, account for taxes and access records without hassle.

Cons

I've noticed a hefty annual cost for full access to all features and I found the interface not particularly user-friendly.

“simplified bookkeeping and receipts tracking

Pros

Bookkeeping has become easier for me. I can keep up with receipts, vendors and income efficiently.

Cons

Okay so... I see that it isn't easily compatible with all software so I often need additional programs.