QuickBooks Payroll Reviews

“appreciate integrated payroll in accounting

Pros

I love having payroll integrated within the accounting system so all the data flows easily. The autofiling and autopaying of payroll taxes is a huge relief for our small business staff.

Cons

The biggest con for me is the cost. For clients with a large headcount, it becomes too expensive and I wish discounts were offered based on staff size.

“easy direct employee payments

Pros

What I like most about this tool is how easy it is to schedule payments directly to employees' accounts.

Cons

Nothing really bothers me.. I find this payroll platform great for payments and scheduling.

“Perfect payroll tool!!

Pros

Being part of the QuickBooks ecosystem is essential for financial management. It makes tax season much easier for me since payroll syncs with everything else.

Cons

I don't have much to complain about except the price but I feel it's worth every penny.

“unreliable customer support

Pros

Good value is what I find if you're already a QuickBooks Online user though the price becomes less competitive as employee count and complexity increase.

Cons

The biggest drawback I've noticed is the poor quality and accessibility of Customer Support. I've seen users frustrated with long hold times and being transferred between agents who lack specialized knowledge for complex payroll or tax errors.

“easy-to-use affordable payroll software

Pros

I like that it offers an easy-to-use payroll software that doesn't cost a fortune and is simple to set up.

Cons

No complaints at this time as everything meets my needs and handles required tasks.

“Reliable tool

Pros

Reliability matters to me. Using this tool, we could schedule liability payments and see everything in one place even if I wasn't always sure it went through.

Cons

I don't like that it is very limited and changing payroll from direct deposit to check isn't easy. Sometimes my clients need checks instead of deposits.

“valuable security and customer support

Pros

The pros I value most are security, value for money and customer support.

Cons

Great tool!! But what I like least is the apparent lack of communication within their call centers as we often get repeat calls.

“Bugs and billing challenges

Pros

Having used this tool with a previous employer, I appreciated being able to access pay stubs a few days early which helped me manage money effectively.

Cons

Bugs and billing issues were the hardest part for me especially around processing bi-weekly payroll with cut-off times, deadlines and holidays.

“Easy payroll setup & employee access

Pros

I appreciate that it's integrated with QuickBooks so I don't need to worry about extra syncing or posting journal entries. Setting up different pay types for each client is easy and I like that employees can access their own paystubs and information through Workforce without needing me to handle it all.

Cons

It does cost more than other payroll options. I've run into minor glitches but support has resolved them quickly.

“simple pay stubs and direct deposits

Pros

Pay stubs and direct deposits are easy and banking sync saves my time during busy payroll runs. The new employee setup guides make onboarding simple..

Cons

Occasionally I see glitches with tax form updates and fixing critical payroll issues through support can take time.

“feasible for payroll management but expensive now

Pros

I find payroll management really simple with this software since it handles taxes and stores employee information efficiently.

Cons

The cost has risen significantly since we first started using it which is a downside.

“User-friendly tool for small company!!

Pros

This tool is very user-friendly, allowing our small company to organize payroll effectively even with volunteers helping out.

Cons

Though frequent updates can be positive, I find that they require constant adjustments to processes and procedures.

“convenient payroll integration

Pros

It works easily with accounting software, letting me manage payroll and finances in one place. Tax filing is easier because I don't have to enter each employee record manually.

Cons

I've only experienced a couple of glitches using the app. Sometimes it crashes but it's rare and not a major issue.

“Easiest invoicing and payroll tool

Pros

Perfect tool !!! I think anyone preparing invoices will find this software simple, smart and easy to use, just like I do.

Cons

Nothing negative ... What I like most is that I can integrate it with other software like D-Tools which helps organize work, quotes and invoice conversion.

“Limitations in online software

Pros

I like that the software is easy for my clients to access and direct deposit works well. Integration with the accounting software eliminates double entry.

Cons

I don't like that the online software doesn't allow me to make changes as needed. As a CPA, I should be able to make adjustments similar to how I can in the desktop version.

“simple and effortless payroll app

Pros

We love how simple it is. This was the first payroll app I ever used and picking it up was effortless. Setting up and paying employees became very easy.

Cons

On occasion, taxes weren't deducted properly but I noticed that support team was fast and extremely helpful, resolving the issue quickly.

“flexible work-from-anywhere payroll

Pros

Great tool!! I enjoy the flexibility this tool gives me to work from anywhere. Even at my cottage I can run payroll and integrate with other software like Connecteam.

Cons

Currently I haven't experienced any major difficulties with the software as long as I enter all parameters correctly.

“easy setup with great support

Pros

Using this tool has been easy and the team provided great support in helping me find everything initially. They are very friendly.

Cons

There was a bit of a learning curve navigating and I found the site a bit slow at times but nothing major.

“Rising costs and limited options

Pros

Honestly I find it simple to view employees, track their hours, set job expectations and onboard new hires. Fixing issues is easy as well.

Cons

The rising cost concerns me especially since we don't need all the services provided. I wish we could pick only the features we need and build our own package.

“clunky experience at times

Pros

The company has a long-standing reputation. I like that it offers many integration options and features that apply to multiple areas of running a business.

Cons

Sometimes I find that its age can be a curse, parts feel clunky and long-term issues can make it confusing among QB customers. I've also noticed the AI sorting can be buggy.