SurePayroll Reviews

“quick setup and helpful trial

Pros

Getting started with it was easy and using it felt simple even without any previous payroll experience! I also appreciated that they offer a free trial.

Cons

I do wish customer support were easier to reach and able to give more complete answers once you finally connect with a representative.

“Payroll made effortless

Pros

When using this platform three words come to mind right away: ease of use! Whether I'm paying salaried employees or hourly staff it fits what I need without any trouble. It also takes care of filing 941s and other payroll related taxes and getting tax documents out to employees each January is very simple. Other than that the reminder emails are genuinely useful. I get notified when a holiday is coming up so I can run payroll ahead of time and I also receive alerts for employee birthdays and work anniversaries.

Cons

After years of managing payroll the part I enjoy the least is still adding a new state to payroll. That process tends to be frustrating no matter which software you use but it still feels like this one could make it more smooth than it is now. Also (although I haven't tested this recently) there used to be an issue when trying to pay a 1099 contractor by direct deposit if they used a Tax ID number instead of an SS#.

“stellar support

Pros

Handling payroll and employee management with this software feels effortless. Their customer support is outstanding compared with other companies I've used and it also delivers excellent value for the price :)

Cons

There's a lot to appreciate about it overall but it does have limitations when it comes to Simple IRA Roth deductions for employees.

“referral rewards never happen

Pros

Switching over in the middle of the year still made employee onboarding fairly simple. The setup process went pretty well and I was able to work closely with the staff to make sure everything was accurate.

Cons

The frustrating part is that they promise referral rewards and then never actually follow through. Anytime I reach out to someone about it I keep getting passed off with a "not my department" response.

“Terrible service and billing

Pros

I absolutely regret using this software. They kept taking my money without providing decent service at all. Even after I called in 2024 to cancel they continued charging me monthly service fees all the way through April 2025. I switched my payroll provider to QuickBooks/Intuit and the difference has been huge with none of the trouble.

Cons

Customer service is awful. It's a complete waste of time and no one should expect reliable payroll service from them.

“clear paycheck breakdowns

Pros

Using it has been really easy and I especially appreciate how clearly it lays out the breakdown of money deducted from each paycheck.

Cons

There really isn't anything about the system that I particularly dislike.

“referral payout never arrived

Pros

Their customer service was very helpful and the sales team did a solid job guiding me through the setup process.

Cons

They advertise a referral program but they never actually paid me. I waited the full 90 days they required and the payment still never showed up so I would not bother sending any referrals their way.

“helpful tax filing support

Pros

Having them assist with tax filing is definitely a big advantage.

Cons

Customer support was pretty slow to respond.

“Hidden fees and false promises

Pros

The starting price or promotional offer looks inexpensive at first. If you refer someone or sign up through a referral you can also earn a few hundred dollars.

Cons

They draw you in with a low introductory rate or promo but then charge extra for basic tax related services like issuing W-2s and filing and paying year end taxes. Apart from that they tack on several additional fees and add ons. Customer service also tends to overpromise and give inaccurate information which leaves you dealing with another agent later just to straighten everything out.

“Good payroll guidance

Pros

Getting started with it was very easy and there's a dedicated team that walks you through everything step by step so you know exactly what to do.

Cons

Since my business is still fairly new it was a bit confusing at first to understand what they handle versus what I'm responsible for (like tax information) though that wasn't really an issue caused by them.

“clear pay updates

Pros

Easier to keep track of getting paid because the email notifications come through right away! Checking my paystubs is also very easy and the way everything is laid out makes the details simple to read and understand.

Cons

Something I would change is having the actual paystub sent by email too. That would save me from needing to log in every time and I could just take a quick look at it as soon as I get paid.

“efficient platform

Pros

Running payroll with this is efficient and takes a lot of the inconvenience out of the whole process. Being able to pull up payroll information quickly and without trouble is probably the feature I appreciate most.

Cons

One downside is that the website can feel a little complicated when it comes to navigation.

“online pay access is a win

Pros

Something I really appreciate is that employees can log in to view their paychecks online and update their own information without needing extra help.

Cons

When we reached out about adding time tracking we never got the instructions needed to set it up and start using it at our properties.

“mixed payroll experience

Pros

It's a payroll system that lets you receive payments or pay your employees.

Cons

When it came to paying employees the system wasn't very accessible to use. Customer service also left a lot to be desired.

“easy to use

Pros

Running payroll with this platform feels very easy. The interface is user friendly and laid out in a way that makes everything simple to follow so getting payroll done often takes only a couple of minutes.

Cons

I'm disappointed with their customer service because the wait times are long, issues are hard to get resolved and the support representatives haven't been very helpful.

“Very Poor Customer Service, Lots of Mistakes

Pros

After we finally got Surepay set up, it worked pretty well. It handled our payroll smoothly and offered various ways to file. As long as there aren't any issues, the company does a fairly decent job.

Cons

When they set up our employees, they messed up with one employee in another state. They filed the unemployment insurance with the wrong state agency, even though they got the other taxes right. We never got an explanation for why this happened. We ended up having to fight that battle ourselves. The customer service rep tried to persuade us to extend our contract until the end of the year, misleading us by saying that we wouldn't be able to get our year-end reports done otherwise. But in payroll, everything is handled quarterly, and we're fully capable of filling out our own W2s using the IRS form that's publicly available. They hung up on us twice when we refused to extend the service. It was clear they didn't want us to cancel. I spent a frustrating two hours on the phone trying to cancel, getting transferred between different departments, dropped into the receptionist's office, and finally had to threaten legal action just to get the cancellation done. Their employees are incredibly rude and impatient, they don't listen to your concerns, constantly talk over you, interrupt, and if you ask them to actually listen to your issue, they'll just drop your call. The culture there seems toxic.

“Basic Software if that is what is needed

Pros

It does the basics just fine. It'll get the job done, but don't expect much beyond that.

Cons

It barely functions beyond the basics. The customer service is awful too, offering no real help or support when you need it most.

“Love SurePay

Pros

The simplicity and accuracy of this software make the onboarding process a breeze.

Cons

Nothing to mention. I suppose I have to use at least 40 characters to complete this review, but I find this requirement unnecessary.

“RUN RUN RUN - THEY COLLECTED TAXES AND THE IRS CAN'T FIND THEM

Pros

Absolutely nothing. I've called their customer service more than six times this week, and they've been completely unhelpful.

Cons

I used SurePayroll throughout 2022, and now, I've recently heard from the IRS that SurePayroll hasn't submitted the tax payments I made. I'm now in a situation where I'm chasing after SurePayroll, practically begging them to help me locate the missing money. It's an incredibly frustrating experience, as I'm left in the dark with no clear answers.

“Great value for your money

Pros

Navigating through the website is a smooth and effortless experience. Everything is laid out in such a clear and easy manner that it takes little to no effort to find what you're looking for.

Cons

Customer service is not always quick to respond, and it can be really frustrating when you're left waiting for them to get back to you.

“Excellent and Easy to use

Pros

My experience working with the team was nothing short of exceptional. Every interaction I had was smooth and efficient, leaving me thoroughly impressed. Their customer service truly stands out as being top-notch; they went above and beyond to ensure all my needs were met. I couldn't have asked for a better level of professionalism and support, making the entire process not only enjoyable but also highly satisfying.

Cons

Some features are really hard to figure out, and it takes a lot of time to understand how they work, which isn't ideal when you're trying to get things done efficiently.

“Good and simple for small businesses

Pros

SurePayroll is straightforward to use, with a simple, uncomplicated interface.

Cons

I'm not sure if this system will grow with my business. If I end up with a large number of employees, I'll need to automate timecard entries, and I'm not confident SurePayroll can handle that as smoothly as I'd like.

“Easy company manage

Pros

It's easy to manage, with everything you need, and the support is excellent.

Cons

We're really happy with everything so far. The system operates smoothly, and it's so straightforward that everyone can use it without any issues.

“A great choice for any Start Up

Pros

It's affordable to set up and offers highly functional features that cater to small, medium, or large-scale operations.

Cons

Our experience with SurePayroll has been nothing short of exceptional. We've been using the system for about three months now, and it has proven to be incredibly useful. The customer service and support we've received have been outstanding, and I haven't had a single complaint to speak of.

“Honest Review

Pros

It's the most cost-effective and straightforward solution in a market that's otherwise overcrowded and overpriced.

Cons

So far, there's nothing that I haven't liked. Everything's been going smoothly, and I'm quite satisfied with the service.

“MY likes of Surepay

Pros

I appreciated the flexibility to choose only the features I needed and skip the ones I didn't.

Cons

I don't really have any dislikes at this point. Everything's been working out well, and I haven't encountered any significant issues.

“Great Service

Pros

Setup was easy, and the team was really helpful in getting everything configured correctly. Adding employees was also a simple process.

Cons

It would've been really helpful to have more assistance with tax-specific questions. Sometimes, you just need that extra bit of guidance to navigate through the complexities of taxes.

“SurePayroll

Pros

SurePayrol is incredibly simple to use. The setup was easy, and we were guided through every step.

Cons

I'd really prefer not to be left on hold for such a long time when I need assistance. It's frustrating to have to wait so long just to get help with an issue.

“A good easy software to use

Pros

I like how easy the software is to use. Setting up employees and running reports is a breeze when needed.

Cons

Setting up sick pay for NJ is not easy at all. It's currently a manual process, which is time-consuming and could be more efficient.

“Love SurePayroll

Pros

I love how easy it is to use, plus the tax preparation is handled for me.

Cons

Honestly, there's nothing to complain about so far. Everything's been working as expected, and I haven't run into any problems.

“Great Small business Payroll service

Pros

As a single-member LLC owner and first-time user setting up payroll, SurePayroll made everything so simple and efficient, it was a real time saver! I spent hours researching how to do payroll on my own, but in the end, the cost of having SurePayroll handle everything made it a no-brainer.

Cons

Since I run a one-person LLC, I only pay myself once a year, and because of that, the cost feels pretty steep for just one payment a year. It doesn't seem entirely cost-effective in my situation.

“SureParyroll

Pros

The customer service was good, but I found the product interface challenging to use, and it didn't offer payment alternatives for my contracted employees, who are invoice-only.

Cons

It's not very convenient to use on the go, especially on mobile devices or tablets. It feels like the system isn't optimized for those platforms, which can be limiting when you're trying to manage things away from a desktop.

“Great Option

Pros

SurePayroll is simple to use. The website is very intuitive, and whenever I needed help, the team responded quickly with clear instructions. He's resolved my issues on the first contact both times I've needed help over the past 15 months.

Cons

Nothing at all! As I mentioned earlier, working with SurePayroll has been completely frustration-free. I haven't had a single issue, which is refreshing.

“SurePayroll Meets Our Needs

Pros

SurePayroll was exactly what we needed: easy, simple, and functional. We rarely need customer service, and the online portal is so easy that even a payroll novice can learn it quickly.

Cons

We don't always need the service depending on how our revenue is coming in, so it would be really convenient if we could pause the service during those times when it's not needed instead of continuing to be charged the monthly fee regardless.

“Payroll Review

Pros

Handling payroll processing has been incredibly easy and smooth, making the whole process almost effortless. What really stands out for me, though, are the reminder, they've been an absolute lifesaver.

Cons

I find it annoying that I need a code every time I log in, and it doesn't even remember my computer. It's an unnecessary hassle that slows me down.

“Very useful solution

Pros

When I wasn't sure which option was best for me, the customer support team was incredibly helpful in guiding my decisions.

Cons

I'm hoping they introduce a chat-based support system instead of just relying on calls. It would be much more convenient and quicker to get help that way.

“Great payroll system.

Pros

it was incredibly simple and didn't take much time at all. Everything is laid out in such a clear, simple way that it's nearly impossible to get confused. The process is designed to be as user-friendly as possible, making it accessible even for those who aren't particularly tech-savvy.

Cons

Everything's been great, and I haven't encountered any issues using the program. It's been smooth sailing so far.

“Great Affordable Payroll Solution

Pros

The best features of this payroll system are how simple it is to set up, use, and its affordability.

Cons

The only downside I've noticed so far is how often one of the account managers calls to check on me. It's starting to get a bit annoying, to be honest.

“Simple Payroll

Pros

Getting automatic recurring payroll set up was incredibly easy and hassle-free. The process was so simple that it barely took any time or effort. I was pleasantly surprised by how smoothly everything went, with clear instructions guiding me every step of the way.

Cons

They send way too much marketing to current clients. I feel like I'm constantly being asked for referrals, and it's a bit overwhelming.

“Review of Sure Payroll

Pros

Starting out with this service was easy, and I found the entire process to be smooth and simple. What made it even better was how approachable and communicative the sales staff were throughout. They were always available to answer my questions and provided clear, helpful information at every step.

Cons

I'm not entirely sure what could be improved. Maybe they send a few too many emails, but even that is not a huge problem in the grand scheme of things.