SurePayroll Reviews

Pros

After we finally got Surepay set up, it worked pretty well. It handled our payroll smoothly and offered various ways to file. As long as there aren't any issues, the company does a fairly decent job.

Cons

When they set up our employees, they messed up with one employee in another state. They filed the unemployment insurance with the wrong state agency, even though they got the other taxes right. We never got an explanation for why this happened. We ended up having to fight that battle ourselves. The customer service rep tried to persuade us to extend our contract until the end of the year, misleading us by saying that we wouldn't be able to get our year-end reports done otherwise. But in payroll, everything is handled quarterly, and we're fully capable of filling out our own W2s using the IRS form that's publicly available. They hung up on us twice when we refused to extend the service. It was clear they didn't want us to cancel. I spent a frustrating two hours on the phone trying to cancel, getting transferred between different departments, dropped into the receptionist's office, and finally had to threaten legal action just to get the cancellation done. Their employees are incredibly rude and impatient, they don't listen to your concerns, constantly talk over you, interrupt, and if you ask them to actually listen to your issue, they'll just drop your call. The culture there seems toxic.

Pros

It does the basics just fine. It'll get the job done, but don't expect much beyond that.

Cons

It barely functions beyond the basics. The customer service is awful too, offering no real help or support when you need it most.

Pros

The simplicity and accuracy of this software make the onboarding process a breeze.

Cons

Nothing to mention. I suppose I have to use at least 40 characters to complete this review, but I find this requirement unnecessary.

Pros

Absolutely nothing. I've called their customer service more than six times this week, and they've been completely unhelpful.

Cons

I used SurePayroll throughout 2022, and now, I've recently heard from the IRS that SurePayroll hasn't submitted the tax payments I made. I'm now in a situation where I'm chasing after SurePayroll, practically begging them to help me locate the missing money. It's an incredibly frustrating experience, as I'm left in the dark with no clear answers.

Pros

Navigating through the website is a smooth and effortless experience. Everything is laid out in such a clear and easy manner that it takes little to no effort to find what you're looking for.

Cons

Customer service is not always quick to respond, and it can be really frustrating when you're left waiting for them to get back to you.

Pros

My experience working with the team was nothing short of exceptional. Every interaction I had was smooth and efficient, leaving me thoroughly impressed. Their customer service truly stands out as being top-notch; they went above and beyond to ensure all my needs were met. I couldn't have asked for a better level of professionalism and support, making the entire process not only enjoyable but also highly satisfying.

Cons

Some features are really hard to figure out, and it takes a lot of time to understand how they work, which isn't ideal when you're trying to get things done efficiently.

Pros

SurePayroll is straightforward to use, with a simple, uncomplicated interface.

Cons

I'm not sure if this system will grow with my business. If I end up with a large number of employees, I'll need to automate timecard entries, and I'm not confident SurePayroll can handle that as smoothly as I'd like.

Pros

It's easy to manage, with everything you need, and the support is excellent.

Cons

We're really happy with everything so far. The system operates smoothly, and it's so straightforward that everyone can use it without any issues.

Pros

It's affordable to set up and offers highly functional features that cater to small, medium, or large-scale operations.

Cons

Our experience with SurePayroll has been nothing short of exceptional. We've been using the system for about three months now, and it has proven to be incredibly useful. The customer service and support we've received have been outstanding, and I haven't had a single complaint to speak of.

Pros

It's the most cost-effective and straightforward solution in a market that's otherwise overcrowded and overpriced.

Cons

So far, there's nothing that I haven't liked. Everything's been going smoothly, and I'm quite satisfied with the service.

Pros

I appreciated the flexibility to choose only the features I needed and skip the ones I didn't.

Cons

I don't really have any dislikes at this point. Everything's been working out well, and I haven't encountered any significant issues.

Pros

Setup was easy, and the team was really helpful in getting everything configured correctly. Adding employees was also a simple process.

Cons

It would've been really helpful to have more assistance with tax-specific questions. Sometimes, you just need that extra bit of guidance to navigate through the complexities of taxes.

Pros

SurePayrol is incredibly simple to use. The setup was easy, and we were guided through every step.

Cons

I'd really prefer not to be left on hold for such a long time when I need assistance. It's frustrating to have to wait so long just to get help with an issue.

Pros

I like how easy the software is to use. Setting up employees and running reports is a breeze when needed.

Cons

Setting up sick pay for NJ is not easy at all. It's currently a manual process, which is time-consuming and could be more efficient.

Pros

I love how easy it is to use, plus the tax preparation is handled for me.

Cons

Honestly, there's nothing to complain about so far. Everything's been working as expected, and I haven't run into any problems.

Pros

As a single-member LLC owner and first-time user setting up payroll, SurePayroll made everything so simple and efficient, it was a real time saver! I spent hours researching how to do payroll on my own, but in the end, the cost of having SurePayroll handle everything made it a no-brainer.

Cons

Since I run a one-person LLC, I only pay myself once a year, and because of that, the cost feels pretty steep for just one payment a year. It doesn't seem entirely cost-effective in my situation.

Pros

The customer service was good, but I found the product interface challenging to use, and it didn't offer payment alternatives for my contracted employees, who are invoice-only.

Cons

It's not very convenient to use on the go, especially on mobile devices or tablets. It feels like the system isn't optimized for those platforms, which can be limiting when you're trying to manage things away from a desktop.

Pros

SurePayroll is simple to use. The website is very intuitive, and whenever I needed help, the team responded quickly with clear instructions. He's resolved my issues on the first contact both times I've needed help over the past 15 months.

Cons

Nothing at all! As I mentioned earlier, working with SurePayroll has been completely frustration-free. I haven't had a single issue, which is refreshing.

Pros

SurePayroll was exactly what we needed: easy, simple, and functional. We rarely need customer service, and the online portal is so easy that even a payroll novice can learn it quickly.

Cons

We don't always need the service depending on how our revenue is coming in, so it would be really convenient if we could pause the service during those times when it's not needed instead of continuing to be charged the monthly fee regardless.

Pros

Handling payroll processing has been incredibly easy and smooth, making the whole process almost effortless. What really stands out for me, though, are the reminder, they've been an absolute lifesaver.

Cons

I find it annoying that I need a code every time I log in, and it doesn't even remember my computer. It's an unnecessary hassle that slows me down.