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SurePayroll By Paychex simplifes payroll and tax management effortlessly. With easy online features and fast support, navigate complexities with ease. While some customization options might be overwhelming for some users, setting up payroll is quite easy with two affordable plans. Both include tax calculations, free direct deposit, and multiple pay rate support. Experience seamless payroll with SurePayroll.

SurePayroll Specifications

Employee Information Management

Recruitment and Applicant Tracking

Performance Management

Attendance and Time Tracking

View All Specifications

What Is SurePayroll?

Overview

Small business owners and household employers seeking to simplify payroll and tax management would benefit by working with SurePayroll By Paychex. Its affordable and easy online payroll features, combined with fast and flexible support, help you effortlessly navigate the complexities of payroll management and tax processing, saving you time and money. You can set up and begin running payroll in minutes.

SurePayroll Pricing

Two pricing plans mean you can select the level of support you need. Both plans include calculating payroll taxes, free two-day direct deposit, unlimited payroll runs, support for multiple pay rates including hourly, salary and 1099 contractors, new hire reporting, and an employee app that provides access to paystubs and W-2s.

With the full-service plan, SurePayroll will also file and deposit federal, state and local taxes, and submit year-end tax filings. Both plans include help when and where you need it: evenings, weekends, phone, live, chat, email, and a comprehensive self-help library.

You can supplement your payroll account with add-on features like HR, workers’ compensation, retirement plans, health insurance and pre-employment screening services.

SurePayroll Integrations

The software easily integrates with popular accounting and time-tracking applications.

SurePayroll Reviews

Overall Rating

4.5

25 Review(s)

Rating Distribution

5

star

(19)

4

star

(3)

3

star

(1)

2

star

(1)

1

star

(1)

July 2024

Basic Software if that is what is needed

Chris

Hospital & Health Care

Ease of use

5

Value for money

5

Customer Support

2

Functionality

3

Pros

It does the basics just fine. It'll get the job done, but don't expect much beyond that.

Cons

It barely functions beyond the basics. The customer service is awful too, offering no real help or support when you need it most.

July 2024

Very Poor Customer Service, Lots of Mistakes

Robert

Consumer Goods

Ease of use

5

Value for money

5

Customer Support

2

Functionality

5

Pros

After we finally got Surepay set up, it worked pretty well. It handled our payroll smoothly and offered various ways to file. As long as there aren't any issues, the company does a fairly decent job.

Cons

When they set up our employees, they messed up with one employee in another state. They filed the unemployment insurance with the wrong state agency, even though they got the other taxes right. We never got an explanation for why this happened. We ended up having to fight that battle ourselves. The customer service rep tried to persuade us to extend our contract until the end of the year, misleading us by saying that we wouldn't be able to get our year-end reports done otherwise. But in payroll, everything is handled quarterly, and we're fully capable of filling out our own W2s using the IRS form that's publicly available. They hung up on us twice when we refused to extend the service. It was clear they didn't want us to cancel. I spent a frustrating two hours on the phone trying to cancel, getting transferred between different departments, dropped into the receptionist's office, and finally had to threaten legal action just to get the cancellation done. Their employees are incredibly rude and impatient, they don't listen to your concerns, constantly talk over you, interrupt, and if you ask them to actually listen to your issue, they'll just drop your call. The culture there seems toxic.

February 2024

RUN RUN RUN - THEY COLLECTED TAXES AND THE IRS CAN'T FIND THEM

Anonymous

Not Specified

Ease of use

3

Value for money

1

Customer Support

1

Functionality

1

Pros

Absolutely nothing. I've called their customer service more than six times this week, and they've been completely unhelpful.

Cons

I used SurePayroll throughout 2022, and now, I've recently heard from the IRS that SurePayroll hasn't submitted the tax payments I made. I'm now in a situation where I'm chasing after SurePayroll, practically begging them to help me locate the missing money. It's an incredibly frustrating experience, as I'm left in the dark with no clear answers.

View All 25 Reviews