Last Updated
Overview
With a 6 month free trial for new 12 month subscribers, affordable pricing and easy integration with various popular accounting softwares, SurePayroll by Paychex aims to simplify payroll management for small businesses, offering a balance of automation, compliance support, and user-friendly features to help owners focus on running their businesses rather than managing complex payroll tasks
Overall Rating
Based on 25 users reviews
4.5
Rating Distribution
Positive
88%
Neutral
8%
Negative
4%
Starting Price
Custom
SurePayroll Specifications
- Employee Information Management
- Recruitment and Applicant Tracking
- Performance Management
- Attendance and Time Tracking
What Is SurePayroll?
Paychex's SurePayroll is is a cloud-based payroll and tax management service designed primarily for small businesses and household employers. Its affordable and easy online payroll features, combined with fast and flexible support, help you effortlessly navigate the complexities of payroll management and tax processing, saving you time and money.
It calculates wages, deductions, and taxes, and can run payroll automatically on a set schedule. The platform handles federal, state, and local tax payments and filings for businesses that opt for the full-service plan
How Much Does SurePayroll Cost?
SurePayroll pricing starts at $39 per month for the full service plan, and $20 per month for the self service plan. Further breakdown of these costs is as follows:
Full-Service Plan
- $39 per month base fee
- $7 per employee per month
This plan includes:
- Automated payroll processing
- Federal, state, and local tax calculations, payments, and filings
- Unlimited payroll runs
- Free two-day direct deposit
- Employee self-service portal
No Tax Filing (Self-Service) Plan
- $20 per month base fee
- $4 per employee per month
This plan includes:
- Automated payroll processing
- Tax calculations (but not filing)
- Unlimited payroll runs
- Free two-day direct deposit
- Employee self-service portal
As for all additional costs like integrations with accounting softwares and their costs, we at Software Finder can help you negotiate a quote that you'd be happy paying to help you manage your small business better. Just reach out to us today, no commitment and no charge.
SurePayroll Integrations
The software easily integrates with popular accounting and time-tracking applications.
SurePayroll Reviews
Total 25 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars76%
4
Stars12%
3
Stars4%
2
Stars4%
1
Stars4%
Share your experience
Hospital & Health Care, 11-50 employees
More than a year
“Basic Software if that is what is needed”
Pros
It does the basics just fine. It'll get the job done, but don't expect much beyond that.
Cons
It barely functions beyond the basics. The customer service is awful too, offering no real help or support when you need it most.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
2
Functionality
3
Consumer Goods, 1-10 employees
More than a year
“Very Poor Customer Service, Lots of Mistakes”
Pros
After we finally got Surepay set up, it worked pretty well. It handled our payroll smoothly and offered various ways to file. As long as there aren't any issues, the company does a fairly decent job.
Cons
When they set up our employees, they messed up with one employee in another state. They filed the unemployment insurance with the wrong state agency, even though they got the other taxes right. We never got an explanation for why this happened. We ended up having to fight that battle ourselves. The customer service rep tried to persuade us to extend our contract until the end of the year, misleading us by saying that we wouldn't be able to get our year-end reports done otherwise. But in payroll, everything is handled quarterly, and we're fully capable of filling out our own W2s using the IRS form that's publicly available. They hung up on us twice when we refused to extend the service. It was clear they didn't want us to cancel. I spent a frustrating two hours on the phone trying to cancel, getting transferred between different departments, dropped into the receptionist's office, and finally had to threaten legal action just to get the cancellation done. Their employees are incredibly rude and impatient, they don't listen to your concerns, constantly talk over you, interrupt, and if you ask them to actually listen to your issue, they'll just drop your call. The culture there seems toxic.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
2
Functionality
5
Not Specified, 1-10 employees
More than a year
“RUN RUN RUN - THEY COLLECTED TAXES AND THE IRS CAN'T FIND THEM”
Pros
Absolutely nothing. I've called their customer service more than six times this week, and they've been completely unhelpful.
Cons
I used SurePayroll throughout 2022, and now, I've recently heard from the IRS that SurePayroll hasn't submitted the tax payments I made. I'm now in a situation where I'm chasing after SurePayroll, practically begging them to help me locate the missing money. It's an incredibly frustrating experience, as I'm left in the dark with no clear answers.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
1
Functionality
1