SurePayroll

Very Poor Customer Service, Lots of Mistakes

Pros

After we finally got Surepay set up, it worked pretty well. It handled our payroll smoothly and offered various ways to file. As long as there aren't any issues, the company does a fairly decent job.

Cons

When they set up our employees, they messed up with one employee in another state. They filed the unemployment insurance with the wrong state agency, even though they got the other taxes right. We never got an explanation for why this happened. We ended up having to fight that battle ourselves. The customer service rep tried to persuade us to extend our contract until the end of the year, misleading us by saying that we wouldn't be able to get our year-end reports done otherwise. But in payroll, everything is handled quarterly, and we're fully capable of filling out our own W2s using the IRS form that's publicly available. They hung up on us twice when we refused to extend the service. It was clear they didn't want us to cancel. I spent a frustrating two hours on the phone trying to cancel, getting transferred between different departments, dropped into the receptionist's office, and finally had to threaten legal action just to get the cancellation done. Their employees are incredibly rude and impatient, they don't listen to your concerns, constantly talk over you, interrupt, and if you ask them to actually listen to your issue, they'll just drop your call. The culture there seems toxic.

Basic Software if that is what is needed

Pros

It does the basics just fine. It'll get the job done, but don't expect much beyond that.

Cons

It barely functions beyond the basics. The customer service is awful too, offering no real help or support when you need it most.

Love SurePay

Pros

The simplicity and accuracy of this software make the onboarding process a breeze.

Cons

Nothing to mention. I suppose I have to use at least 40 characters to complete this review, but I find this requirement unnecessary.

RUN RUN RUN - THEY COLLECTED TAXES AND THE IRS CAN'T FIND THEM

Pros

Absolutely nothing. I've called their customer service more than six times this week, and they've been completely unhelpful.

Cons

I used SurePayroll throughout 2022, and now, I've recently heard from the IRS that SurePayroll hasn't submitted the tax payments I made. I'm now in a situation where I'm chasing after SurePayroll, practically begging them to help me locate the missing money. It's an incredibly frustrating experience, as I'm left in the dark with no clear answers.

Great value for your money

Pros

Navigating through the website is a smooth and effortless experience. Everything is laid out in such a clear and easy manner that it takes little to no effort to find what you're looking for.

Cons

Customer service is not always quick to respond, and it can be really frustrating when you're left waiting for them to get back to you.

Excellent and Easy to use

Pros

My experience working with the team was nothing short of exceptional. Every interaction I had was smooth and efficient, leaving me thoroughly impressed. Their customer service truly stands out as being top-notch; they went above and beyond to ensure all my needs were met. I couldn't have asked for a better level of professionalism and support, making the entire process not only enjoyable but also highly satisfying.

Cons

Some features are really hard to figure out, and it takes a lot of time to understand how they work, which isn't ideal when you're trying to get things done efficiently.

Good and simple for small businesses

Pros

SurePayroll is straightforward to use, with a simple, uncomplicated interface.

Cons

I'm not sure if this system will grow with my business. If I end up with a large number of employees, I'll need to automate timecard entries, and I'm not confident SurePayroll can handle that as smoothly as I'd like.

Easy company manage

Pros

It's easy to manage, with everything you need, and the support is excellent.

Cons

We're really happy with everything so far. The system operates smoothly, and it's so straightforward that everyone can use it without any issues.

A great choice for any Start Up

Pros

It's affordable to set up and offers highly functional features that cater to small, medium, or large-scale operations.

Cons

Our experience with SurePayroll has been nothing short of exceptional. We've been using the system for about three months now, and it has proven to be incredibly useful. The customer service and support we've received have been outstanding, and I haven't had a single complaint to speak of.

Honest Review

Pros

It's the most cost-effective and straightforward solution in a market that's otherwise overcrowded and overpriced.

Cons

So far, there's nothing that I haven't liked. Everything's been going smoothly, and I'm quite satisfied with the service.