Terryberry Reviews

“Super supported & billing issues fixed

Pros

I feel super supported by everyone at Terryberry. I am new to this job and new to working with a recognition program so I need a bit of extra help :) But no one makes me feel silly for asking questions. I always comfortable reaching out to anyone whether it's finance or reporting.

Cons

My only real issue has been with billing. But the team has been super helpful, thoughtful and collaborative in working through those issues.

“amazing product quality

Pros

The response time when ordering items is really quick. Plus the quality of the products is amazing! You really get great value for the money.

Cons

There's not much to dislike about it. They have always been upfront whenever something went wrong.

“great catalog but difficult to download

Pros

I like the high-quality items they offer. The catalog is so eye-catching and easy to browse through.

Cons

It takes a while to get the catalog you need because the download links don't work that well.

“Perfect for team motivation

Pros

As a team manager keeping my staff interested and motivated is my biggest challenge. This tool is perfect for this! Their recognition and awards are super easy to use and the support team is always ready to help. Customer service is excellent.

Cons

Sometimes there are some bugs or technical issues with it but whenever there's a problem they fix it right away. I love that they're always rolling out updates with new features which shows they are committed to improving the program. It would be great if they communicated these updates a bit better though.

“best platform for years of service

Pros

I love that the program is mostly managed by their own team. We don't have to spend a lot of time on admin work. It's a simple platform. We chose it for our Years of Service program because we could limit it to physical items which helps us and our employees avoid paying taxes on what they receive. It works just the way we wanted it to.

Cons

We have had some login issues with the website and the site often crashes and you have to reload it. Also the site has a lot of items but it would be awesome to have even more options.

“friendly customer service but lacks features

Pros

customer service is super friendly and the portal is easy to use. the selection of redemption gifts is great and the system works reliably.

Cons

the portal's features are lacking compared to some competitors. the gift redemption process is not very easy and there are occasional technical issues that can take a while (and multiple attempts) to fix.

“fully customized for our needs

Pros

As a midsized business this service is invaluable to us. It's easy to use, offers amazing support and the response time is super fast. they also customize everything to fit our needs and values.

Cons

No reservations about the company or the product.

“user-friendly solution

Pros

Terryberry's GiveAWow product is amazing for employee recognition and engagement. There are tons of features to choose from, depending on your company's needs. it is so user-friendly. On top of that, I love the team....everyone I have worked with at it has been super helpful, friendly and informative.

Cons

Sometimes there are technical glitches or limitations but it tends to address them quickly. Plus they seem to always be working on software updates which is nice! It would be better if they communicated those updates a bit more clearly, though.

“rewards catalog could improve

Pros

what I really like about it is their focus on recognition. they are dedicated to improving the platform. They really help us develop a culture of recognition. Another great thing is their webinars with expert guest speakers that fill in the gaps when it comes to recognizing employees.

Cons

I think there's still some work to be done on the rewards catalog in terms of cost versus value. But the recent upgrade is a great step in the right direction. it is always willing to work with their clients to find the best solution.

“best customer services!

Pros

Customer service team is fantastic. I rarely have any problems and everything runs smoothly with minimal issues.

Cons

Admin website is kind of outdated and not very user-friendly. It could definitely use an upgrade in terms of features and functions.

“top notch support team

Pros

Response time is amazing. This is always quick to respond and take care of any questions or issues we have.

Cons

Availability can sometimes be an issue and delays do happen.

“good recognition system

Pros

There's great peer-to-peer recognition as well as top recognition and the points distribution is so easy. It makes everything run smoothly.

Cons

there are a few small quirks with the administration side of things.

“Simple and effective tool

Pros

it is so simple...there are not a lot of complicated steps. It's perfect for our manufacturing team that doesn't use computers much especially since they provide catalogs for easy ordering.

Cons

catalog and website design could definitely be improved. It's a bit basic and outdated.

“outdated platform

Pros

The milestone options are basic but they offer several different gift choices. There's a lot of variety to choose from.

Cons

System feels a bit old-school and employees don't get the full value of the gift. It's also a bit costly and the platform doesn't make things easy for either employees or admins.

“worth it!!

Pros

Personal touch from everyone involved in creating a meaningful program for our employees really stood out to me. It felt like a lot of effort went into making it special for everyone.

Cons

Only downside was how long it took to get the program working just right.

“Easy employee recognition with smooth implementation

Pros

It makes recognizing our employees super easy. Birthdays are aligned and employees can give shoutouts to each other which really helps improve the culture.

Cons

Nothing to complain about, I love it! The implementation went smoothly and the employees are really enjoying it.

“Super responsive team

Pros

My account reps at it were super responsive and worked so well together as a team. We worked with Michelle Nedved to redesign our anniversary awards this year. She helped me with design ideas and artwork and then Crystal Smith helped with the order to make sure we got it in time for our awards dinner. I'm really happy with the new designs and the whole process!

Cons

no downsides I can think of...my experience has been great!

“Team loves recognition

Pros

Our team loves being recognized for their years of service with a Terryberry award! We launched this program a few years ago and it's now something the team looks forward to every year! It helps us show our appreciation in a tangible way. I love that team members can choose their own gift from a catalog so they get something they really want. As a company, we also set service milestones and decided on a budget for each level which has helped us plan and reward our team.

Cons

the only thing on our wishlist is more reward options. Some categories have a strong selection but we think there could be more diverse options in each price range.

“Self-management option

Pros

As an admin you can manage virtually everything yourself!

Cons

A lot of the feedback we have shared over the years has not been addressed like funding issues and reports failing. However it sounds like they're going to be addressed soon.

“helpful and attentive team

Pros

I find the team very helpful, attentive and kind. They go above and beyond in everything they do.

Cons

The online invoicing system can be a little frustrating but that's due to Captcha not TerryBerry.

“my go to tool

Pros

It's easy to reward and recognize employees in an automated way. Makes life so much simpler!

Cons

Have not experienced anything I don't like so far.

“smooth setup with responsive support

Pros

The program was easy to set up with input from their team. Everyone at it was responsive and collaborative which made everything run smoothly.

Cons

We had one glitch during the program launch. The team was really responsive and fixed the issue right away.

“excellent customer service

Pros

I like the customer service. They are always super helpful and resolve problems right away.

Cons

Sometimes employees find it a bit confusing to order their service award gifts on the GiveAwow site.

“awsome support ever

Pros

The reps are always available to answer questions quickly. Super helpful!

Cons

I have not found anything to dislike yet.

“Always responsive.. love the company

Pros

They are so responsive! I love having a rep who is always there to assist when I need them.

Cons

Nothing at all, I love the company. I've used them before at another company too.

“easy to use with excellent service

Pros

It's so easy to use! The service is excellent and the gifts are amazing! All my employees are extremely happy with what they get. If I have any questions, I get immediate responses from the company.

Cons

No cons so far. Everything has been handled quickly and I've had no issues or concerns. I'd recommend this company to anyone.

“loved their support team

Pros

Great customer service and they respond so quickly to your needs.

Cons

So far I haven't found anything to dislike.

“Quick support but gift options could improve

Pros

They respond quickly and the platform is super easy for employees to use to select their own special gift.

Cons

Gift selection can be a bit limited based on the award packages chosen. The transition to new reps could have been a bit smoother though.

“everything went smoothly

Pros

Will and Michele were super helpful in updating our recognition pins. They provided examples and suggestions, which made the whole experience smooth.

Cons

No complaints... The process went really smoothly.

“Love the no-contract deal but shipping's pricey

Pros

The no contract feature makes this program really efficient. It's a great deal.

Cons

The shipping cost is pretty high which makes the overall price go up a lot.