Last Updated

Key Takeaways

Generated from the text of customer reviews

Terryberry is an employee engagement platform. Human Resources (HR) teams in healthcare, manufacturing, retail, hospitality, and construction use it to manage recognition, rewards, feedback, and wellness programs. Users like how responsive the customer support is, though high shipping costs are a common concern. Terryberry recently partnered with Asset Health to add its health and wellbeing services to the platform.

Our Verdict

Terryberry suits midsize and large organizations with frontline or field staff that want recognition to cover both daily appreciation and service milestones. Users generally describe the pricing as fair, though add-on costs can raise the total. We recommend it for long-tenure workforces that want to pair digital recognition with physical awards from a single vendor. Teams wanting software-only recognition may find lighter tools sufficient.

Terryberry Specifications

  • Employee Information Management
  • Performance Management
  • Employee Self-Service Portal
  • Workforce Analytics

What Is Terryberry?

Terryberry is an employee engagement and recognition software solution for companies that manage hybrid, deskless, and frontline workers. It includes recognition tools that let peers and managers show appreciation and celebrate milestones. The platform offers surveys and Employee Net Promoter Score (eNPS) reporting, which allow HR teams to collect feedback throughout the year and not only in an annual survey. Wellness challenges are also part of the platform to encourage employee participation. These tools help HR teams track engagement without relying on separate systems for recognition, feedback, and wellness.

What Is Terryberry Best For?

The software is best known for its automated milestone recognition feature. It connects to HRIS data and automatically sends recognition when an employee reaches a service anniversary or birthday. HR teams can also set up custom milestones. This works well for HR teams with a large or distributed workforce. It is also a good option for teams that seek to replace spreadsheets and manual reminders to manage several milestone types.

How Much Does Terryberry Cost?

Terryberry pricing is estimated to start at $3/award recipient. The software offers the following custom-priced plans:

  • Elevate
  • Empower
  • Excel

Additionally, users may also incur potential extra costs. The following figures are estimates and may vary depending on provider terms and requirements.

  • Implementation: $2,000–$15,000 (one-time)
  • Data Migration: $0–$5,000 (one-time)
  • Training And Onboarding: $0–$5,000 (one-time)
  • Integrations: $2,000–$10,000 (one-time)
  • Customization And Configuration: $1,000–$8,000 (one-time)

Users generally find Terryberry’s pricing fair. Many say the cost is reasonable for what they get, and they like that award levels can be customized. However, some complain about high shipping costs, overpriced reward items, billing issues, and extra fees for premium upgrades.

For accurate pricing based on your organization’s needs, it’s recommended to request a custom Terryberry price estimate.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

Terryberry Integrations

The software supports integration with platforms such as:

How Does Terryberry Work?

Log in to your Terryberry account, then follow the steps below to use its features:

  • Set up the Terryberry program and connect your supported HRIS system so employee data can trigger recognition and milestone notifications
  • Configure the recognition, rewards, wellness, and survey programs to match how your organization works
  • Turn on peer-to-peer and manager-led recognition, and set service anniversaries to be triggered automatically using collected data
  • Choose a points-based, level-based, or combined reward structure, and let employees redeem earned points for gift cards, company merchandise, or experiences
  • Create wellness challenges, share well-being resources, and allow employees to track activity with compatible fitness devices and apps
  • Run surveys and pulse checks to collect employee feedback on engagement and workplace experience
  • Review survey results, eNPS scores, and engagement dashboards to see how employee sentiment changes over time
  • Connect Microsoft Teams and Outlook so employees can use recognition features inside those tools
You can also schedule a free Terryberry demo to explore its full functionalities.

Who Is Terryberry Software For?

Terryberry is suitable for industries and sectors, including:

  • Healthcare
  • Manufacturing
  • Retail
  • Hospitality
  • Construction

Terryberry Use Cases

Based on our analysis of user reviews and Terryberry’s current capabilities, we have identified key scenarios where this software is a good fit for organizations managing employee engagement and recognition programs:

Employers Struggling To Reach Deskless And Remote Employees With Recognition

Recognition programs tend to reach office employees first. Field, frontline, and remote staff often hear less, even when they do just as much work. Terryberry reaches employees away from a desk through mobile access, QR codes, and physical awards delivered on site, so a peer or manager can acknowledge someone on a factory floor or in the field. Employers with a mix of desk-based and deskless roles can use this to reach both groups.

HR Teams Tracking Service Anniversaries Through Spreadsheets

Terryberry connects to an organization’s HRIS and can automatically trigger recognition for service anniversaries, birthdays, and custom milestones. When HR tracks these dates in a spreadsheet, some get missed or arrive late. With the trigger, a manager receives a prompt to acknowledge the employee’s tenure. This fits employers that already run a service award program and want it to stay on schedule.

Employers Addressing Declining Participation In Wellness Challenges

Employee participation in wellness challenges may drop after the first week or two. This happens more often when the activities do not match their ability or interests. Terryberry includes step, mindfulness, and preventive care challenges, along with leaderboards, wearable connections, and an activity converter. An employer running one challenge across several locations can offer different kinds of activity within it.

Organizations Relying On Annual Surveys For Employee Feedback

Terryberry’s survey and analytics program supports pulse surveys, onboarding check-ins, and eNPS reports split by team, location, and manager. An annual survey leaves a long gap between readings, and a problem can build up in that time. HR leaders at employers with several locations, such as manufacturers or healthcare providers, can run short surveys between annual ones to see where engagement is dropping.

Companies Marking Sales And Safety Achievements With Tangible Awards

Some companies want a sales result or a safety record marked with a physical item and not only a digital message. Terryberry’s in-house team designs custom awards for this purpose. Examples are President’s Club gifts for top sales performers and rings, plaques, and trophies for safety recognition. Employers with sales incentives or safety programs can have the awards carry the company’s branding.

Is Terryberry Right For You?

If you are an HR or people leader managing recognition, feedback, and wellness programs for hybrid, deskless, or frontline workforces, then Terryberry could be worth considering. The company serves clients in more than 150 countries. Its clients include Unilever, Ford, Little Caesars, Land Rover, Bentley, AstraZeneca, and Jaguar. Terryberry also publishes a GDPR privacy notice, which may matter to organizations with EU employees.

More employers now treat physical and mental health as part of the employee experience instead of a separate benefit. Terryberry follows this approach by offering features like activity tracking, challenges, and personalized plans for wellness.

Still doubtful if Terryberry software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Terryberry Features

Social Recognition Feed

Through its 'Be Recognized' module, employees and managers can post recognitions to a public social feed. Eligible plans add e-card templates, recognition broadcasts, and AI content monitoring. Recognition activity from office-based, remote, and frontline teams is recorded in the same platform.

See How It Works
Engagement Surveys

The Be Heard module collects employee feedback through pulse surveys, onboarding check-ins, and other survey formats. It uses a six-pillar engagement model that has been validated by research. Its analytics help HR teams review employee sentiment. The system also reports eNPS by team, location, and manager, so HR teams can compare engagement patterns across groups.

See How It Works
Wellness Challenges

Wellness challenges cover steps, movement, mindfulness, and preventive care. Be Well supports more than 125 activity types, such as cycling, swimming, yoga, and gardening, and an activity converter adjusts for different forms of participation. Employees can follow their progress in each challenge, view leaderboards, and connect compatible devices such as Apple Watch, Garmin, and Fitbit.

See How It Works
Rewards Catalog

With Be Rewarded, organizations can configure rewards using points, levels, or both. Employees redeem them for gift cards, company merchandise, premium products, charitable donations, event tickets, and travel experiences. Companies in the United States can also use the Amazon Business integration, which provides a large product selection with free shipping. Terryberry does not add markup fees to these purchases.

See How It Works
Symbolic Awards

Symbolic Awards covers the design of physical recognition items, including rings, pins, plaques, trophies, and custom presentation kits. Organizations can add company branding, employee names, and milestone details to each design. Terryberry’s design team works with customers on signature designs or original pieces. Materials include gold, sterling silver, and custom alloys.

See How It Works

Pros And Cons of Terryberry

Pros

  • Employers can pay only for rewards redeemed by employees

  • Managers and employees can build stronger working relationships

  • Staff can redeem their earned rewards in several ways

  • Organizations can find engagement problems early through employee feedback

  • Workplace wellness activities help people build healthier daily habits

Cons

  • Catalog downloads can take longer due to unreliable links

  • The selected award package can restrict gift options

  • Switching account representatives does not always go smoothly

Terryberry Pricing

Elevate

Empower

Excel

  • Automated service awards

  • HRIS/SSO integration

  • Automated birthdays

  • eNPS and retention survey

  • Scorecard dashboards

  • Manual translations and automated schedule

  • Benchmark engagement survey

  • Unlimited challenges

  • Monthly wellness workshops

  • Weekly wellness articles

  • Everything in Elevate, plus:

  • Peer-to-peer recognition

  • Manager spot recognition

  • Social recognition feed

  • AI content monitoring

  • E-card templates

  • Recognition broadcast

  • Unlimited self-service engagement surveys

  • Pulse and custom surveys

  • Survey dashboards, insight summaries, and AI benchmarks

  • Everything in Empower, plus:

  • Incentives

  • Mailbox (external submissions)

  • Attributed surveys and automated scheduling

  • Lifecycle surveys (new hire, exit, stay)

  • Basic 360 and AI-enhanced insights

  • Advanced challenge map and wellness library

  • Four custom map challenges

  • One private well-being webinar

  • Custom group creation and reporting

Disclaimer: The pricing details were last updated on Oct 12, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Terryberry Reviews

Total 30 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

30%

3

Stars

3%

2

Stars

3%

1

Stars

0%

Share your experience

A
Anonymous

Small-Business, 11-50 employees

5.0

“amazing product quality”

Pros

The response time when ordering items is really quick. Plus the quality of the products is amazing! You really get great value for the money.

Cons

There's not much to dislike about it. They have always been upfront whenever something went wrong.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DM
Daniella M.

Enterprise, 11-50 employees

5.0

“Super supported & billing issues fixed”

Pros

I feel super supported by everyone at Terryberry. I am new to this job and new to working with a recognition program so I need a bit of extra help :) But no one makes me feel silly for asking questions. I always comfortable reaching out to anyone whether it's finance or reporting.

Cons

My only real issue has been with billing. But the team has been super helpful, thoughtful and collaborative in working through those issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TA
Tiffany A.

Mid-Market, 500+ employees

4.0

“great catalog but difficult to download”

Pros

I like the high-quality items they offer. The catalog is so eye-catching and easy to browse through.

Cons

It takes a while to get the catalog you need because the download links don't work that well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

Frequently Asked Questions

Where is Terryberry based, and when was it founded?

Terryberry is based in Grand Rapids, Michigan, USA, and was founded in 1918.

Does Terryberry have a mobile app?

Yes, Terryberry offers a dedicated mobile app for both iOS and Android.

How does Terryberry charge for employee rewards?

Terryberry bills organizations when employees redeem their reward points. A company pays for the rewards that employees claim and does not pay for points that go unused.

How does Terryberry software support frontline and deskless workers?

Terryberry gives frontline and deskless employees access to engagement activities through mobile devices and QR codes, which makes it easier to participate without needing a desktop computer.

What level of support does Terryberry offer?

Terryberry offers support via phone, email, live chat, and FAQs.

Can organizations migrate their existing reward points and recognition programs from Achievers to Terryberry?

Yes, Terryberry states that outstanding point balances transfer dollar for dollar, so employees do not lose the points they have earned. A direct copy of the current program takes 6 to 10 weeks, and a full rebuild takes 8 to 12 weeks.

Does Terryberry offer a free trial?

No, Terryberry does not offer a free trial.