8am MyCase Reviews

“very easy and valuable tool

Pros

It is fairly easy to use and it gives me strong value for tracking case matters, everything from notes and e-signatures to sending texts to clients is covered. Taking payments from clients is simple too because LawPay plugs into the system and I can even set up payment plans. The customer support has been decent in my experience with the AI handling most common questions.

Cons

When I signed up I received a promotional discount but that benefit vanished after the first year even though I was assured it would remain. This might not be unique to MyCase, yet it makes me feel somewhat stuck because I have a lot of case and matter data stored here. Migrating everything could be a real headache if pricing stops being completely competitive.

“full of features & friendly tool

Pros

It's very interactive and easy to use, packed with a lot of features, with new features added frequently and it can handle electronic billing without issue.

Cons

Despite involving our IT team, I've still not been able to get the email sync feature working and it seems the problem lies with our own email system.

“Organized and simple in one place

Pros

I really liked how well-organized and efficient 8am MyCase felt, it made tracking my cases simple, let me communicate directly with clients and helped me keep on top of deadlines, everything was available in one place so I could focus and stay organized.

Cons

Occasionally I noticed the platform slowed down when I was juggling several cases or uploading big files and those lag spikes would disrupt my workflow.

“Keeps my whole case work organized

Pros

I have been using it for more than ten years and can't imagine how I managed before it. It keeps every part of my case work organized and accessible from invoicing and billing, staying connected with clients to scheduling and appointments.

Cons

My problems are really tiny and pretty much 'inside baseball.' There are a couple of formatting quirks I'd tweak and I can think of a few extra reports I'd like to see added. For example, I'd love a column that lets me sort cases by their closed date.

“super easy with great connections

Pros

It's incredibly easy to use. It has so many useful features and connects with my billing system very smoothly.

Cons

There are hardly any downsides but the one problem I have is that payment reconciliation can sometimes be tricky.

“Outstanding & easy document handling

Pros

Document management here is outstanding really easy to use and simple to teach our team and the bang for the buck on their services is exceptional! I never come across bugs or technical hiccups. Billing and invoicing are simple for both our clients and our staff to handle.

Cons

I honestly can't find anything negative to report about It. Our whole firm is genuinely pleased with the range of services it provides.

“Highly recommended this!

Pros

I've been using it and I am genuinely satisfied with it. The support staff are fantastic, they reply quickly, know what they're talking about and are truly helpful whenever something comes up. Another plus is how easy it is to use, the layout feels natural and I got comfortable navigating it pretty quickly. Managing documents is also very easy, files are organized well and I can upload, locate and securely share documents with clients without any issue.

Cons

One area I'd like to see improved is the range of integrations. it functions very well on its own but I often wish it would tie into a few more of the third-party apps and services I rely on every day. It's not a deal-breaker, just an enhancement that would make an already solid platform even more useful.

“simple to use with great support

Pros

love how simple the software is to use and the customer support team is extremely helpful and knowledgeable whenever you get stuck and need extra assistance. The document management is fantastic and significantly reduces the workload, particularly for managing a law firm. I also love the invoicing tools and the integration with LawPay makes payments so much simpler. Whenever I report bugs or problems they get fixed quickly and the payment options offer great value for the price.

Cons

the only issue I faced is that when I add contacts in it, they don't sync or import into Outlook which I found inconvenient for keeping my address book up to date.

“Everything at one place!!

Pros

I am really happy that it is incredibly user-friendly, well-organized and keeps every bit of my case information together in one convenient place.

Cons

So far, I haven't run into any problems, everything has been working smoothly and efficiently for me.

“very simple and good value

Pros

The interface has been interactive and very simple to work with. At first I worried that switching from MyCase to 8am MyCase could introduce problems but that concern turned out to be unfounded (yes, a little case-related pun there), luckily. For what it costs, it feels like a solid value and the support team remains excellent. Beyond basic functions, it helps us manage documents and run the firm in a broader, more holistic way. The invoicing tools have been consistently excellent. Billing is handled smoothly and it makes it easy for me to produce clear invoices that clients actually understand while accepting payments online or through other methods.

Cons

I was a little surprised when they switched to it, though I can't really point to anything I dislike about it. The platform still meets every requirement we have for case management, so it checks all of the boxes for our firm's needs.

“Simple but logs out too fast

Pros

It is simple and very convenient. What I like most about my case is the invoicing feature.

Cons

I really dislike it when the site abruptly kicks me out of my session without a 15 to 30 second warning, that lack of notice is very inconvenient.

“A top tool for work and invoices

Pros

this has become my go-to work tool. In the Billing Department where I handle invoices and client accounts, It really feels like one of the best applications available. Managing follow-ups is simple and efficient and the option to create tasks assigned to myself as reminders helps me stay on top of deadlines and daily responsibilities. Their support team is knowledgeable, quick to respond and genuinely attentive whenever I need assistance. After over twenty-five years in various law firms, I can say without hesitation that this is the top solution I've used and I gladly recommend it.

Cons

The only drawback I've faced so far is that when it integrated with LawPay it introduced some errors into important data that had been stored in it previously.

“Tightly linked in one single place

Pros

Everything is tightly integrated, accounting, payment processing, messaging and calendar, so I have a single place to view an entire client's file including their payment history which has been really effective for our team. Whenever we've run into problems with the accounting add-on, customer support has responded quickly and resolved things fast.

Cons

My main con is that the company changed its name to "8am." It throws me off when I see times in my inbox because I have to pause and remind myself that an "8am" notification isn't an appointment but a case-related alert. I'm really hoping they'll pick a different name in a future rebrand.

“efficient solution!

Pros

One of the things I like most about the site is the Tasks feature along with the Calendar. Tasks especially help me stay organized across everything I do and creating invoices is pretty simple and works efficiently.

Cons

When there are many alerts, the reminder pop-ups tend to get messy and overlap which makes it hard to keep track of everything. I'd prefer if it could push separate pop-up notifications outside the browser, maybe appearing straight on my screen.

“good calendar and client reminders

Pros

I've found the calendar feature to be excellent and being able to send appointment reminders to clients has been a huge help. Our customers definitely appreciate this functionality and it simplifies scheduling for us.

Cons

We're frustrated that the system won't let us pay multiple invoices in a single transaction, so right now we're forced to process each invoice one by one. This becomes really time-consuming when we're talking to a client on the phone or meeting with them in the office.

“Very simple to use but has some bugs

Pros

I find the site really simple to use. I can manage my law firm tasks easily. The document management feature has been extremely helpful.

Cons

What I dislike most about it are the bugs and glitches. They make it really inconvenient when I'm trying to get work done.

“Great support, worth the cost!

Pros

It offers outstanding customer support. The reps are easy to reach and extremely patient and I consider it a worthwhile investment for the price.

Cons

Its quite hard to use because the software packs so many features, but the support team is easy to reach whenever I need help.

“friendly tools and smooth workflow

Pros

UI is incredibly user-friendly and it offers alot of tools for organizing a case, it also helps me keep a smooth workflow so nothing slips through the cracks.

Cons

the system hiccups, though I don't find the issues severe enough to stop using the product, in my experience most problems get fixed fairly quickly.

“better fit for our firm

Pros

After evaluating several platforms, we moved from our previous CMS to MyCase and in my experience it clearly matched our firm's needs better than any of the others.

Cons

when folders are present I can't get a simple, flat list of every file for a quick glance, instead I have to dig into each folder to find things. While there is a search box, it isn't always reliable because court filings sometimes come back with odd or generic filenames and whoever uploaded the document often didn't rename it which makes finding those items even more frustrating and time-consuming.

“easyy to use but pricey

Pros

The app and calendar are easy to use and I appreciate the support staff and all the program's ongoing improvements.

Cons

The price is a drawback and I hate that I can't 'select all' when excluding certain itemized time entries from the billing.