Amicus Attorney Reviews

“A Few Tweaks Could Make This Better

Pros

I like how you can link names to matters and have a dedicated space for notes.

Cons

Amicus Attorney lacks the ability to draft templates and generate documents based on the data stored in the system. It also doesn't link emails or track the time spent on each matter.

“Looking Forward to Future Feature Additions

Pros

The contact rolodex was extremely useful. The software was easy to learn, and I liked how the contact layout was structured. The calendar system was fantastic, offering reminders for upcoming appointments.

Cons

I felt the software was overly simplistic, primarily serving as a calendar and note-taking tool.

“absolutely loving this program

Pros

I love how everything is consolidated into one platform, time entries, calendar, sticky notes. It's very practical and easy to use.

Cons

I honestly can't think of any important issues or drawbacks that I had while using this software. Throughout my experience, everything seemed to function smoothly without any major problems standing out.

“strong tool with great support

Pros

Amicus Attorney is highly practical and functional. I've used it for years, primarily for calendaring, contact management, and file organization. Their customer support is the best I've ever experienced, responsive and efficient.

Cons

Integration with SOQUEL server can be tricky, but customer support usually resolves issues, and when they don't, my IT team handles it.

“modernizing the legal practice game

Pros

This software integrates various features like document management for clients, contacts, task tracking, timekeeping, billing, and even email functions. One of the major advantages is its accessibility online and through a mobile app, so you don't always need your laptop. It organizes emails, documents, and other files by client, which is extremely helpful in staying organized. Depending on how you set it up, a lot of these tasks are automated by the program. It supports collaboration by allowing multiple users to access and work on client files simultaneously. I also appreciate its integration with QuickBooks and how it handles both operating and client trust accounts, although QuickBooks is the only financial software it connects with. I've been using this program for nearly a year and still discover new features daily that help me work more effectively for my clients. The technical support team is fantastic, and their dedication is a big reason why I've stuck with the software despite the steep learning curve. I also like that there's an open forum for users to suggest improvements, and it's impressive that Amicus actually implements those changes. That's a great added value.

Cons

The program has some limitations. While it integrates well with Microsoft Word, it doesn't work at all with WordPerfect, which many attorneys prefer. Amicus has said they're considering adding WordPerfect integration, but for now, it's a noticeable gap. Another issue is the 20 GB space limit, which is not much these days, and upgrading your account is quite expensive. The program does integrate with Dropbox for additional storage, but oddly, it doesn't work with Microsoft OneDrive, something else Amicus says they're considering adding. You should be aware of this limitation, as it can significantly raise the actual cost of using this platform. Document management can be a bit clunky too, especially when it comes to saving and organizing different versions of the same file. Email management is also time-consuming, as there's no way to select an entire conversation for filing, so you have to clean up both your inbox and sent mail manually. This eats up a lot of time. Occasionally, the system times out or freezes as well.

“amicus attorney could level up with more features

Pros

I like how you can see all the expenses in a case, and it's handy that you can charge a client's credit card directly within Amicus.

Cons

The software is missing several features that other leading legal solutions currently offer.

“our upgrade was worth it

Pros

Amicus always aims to make its products easy to understand and learn, and this one definitely fits that bill. I especially like how it displays documents, allowing you to see them once they're attached to a file. It's also simple to add notes about the documents. When I review medical records, I can easily input notes on the file. The tech support team is always helpful and friendly.

Cons

I've faced numerous glitches with this latest update that I don't like. One issue is when adding a new person to a file, you can choose from the contact list, but there's no way to double-check if the address is correct. For example, we have doctors who work from multiple locations, and the old Amicus program let us verify this information. Another problem is that if someone else has the file open, I can't cut and paste from the custom pages section, which is frustrating when I'm doing depo billing and the attorney has the file open. Also, many of us have older eyes, and when we enlarge the screen resolution, it distorts the information on file, making it hard to see phone numbers and emails. Finally, the program doesn't let you copy and paste fax numbers without removing the parentheses, which is annoying when we use RingCentral for faxing.

“has potential but needs improvement

Pros

I like that I can have all my clients and cases easily accessible.

Cons

The mobile app has a lot of shortcomings. After using it for a couple of years, I still can't see my calendar on the app or sync it with Outlook. I also suggested they add the ability to print a "NEW MATTER REPORT" like the old Amicus had, and while they acknowledged the suggestion, the feature hasn't been added yet.

“super easy to use, even for newbies

Pros

The way the calendar, contacts, files, and billing all work together is ideal for my practice. Once everything is set up, it's incredibly simple to use.

Cons

I wish certain aspects, like email templates, were customizable.

“great fit for smaller law firms

Pros

The product is generally user-friendly. Email, phone calls, tasks, calendaring, contact management, document handling, time tracking, expenses, and billing are all well integrated. The new client portal is also very useful.

Cons

The client portal could use more refinement, especially when dealing with multiple clients in a file who need different levels of access to documents. We'd be more inclined to use document templates if we understood how to set up variable paragraphs better. Security controls need to be expanded to allow for more granular access control, such as the ability to delete or rename folders we've created without having admin privileges, while still preventing changes to folders others have made. It would also be great to see built-in document editors instead of having to edit files offline and then re-upload them.

“reliable cloud-based solution

Pros

Being cloud-based means it's accessible from anywhere. Invoicing is smooth, and it's compatible with LEDES billing standards.

Cons

Freezing, slow speeds, and unreliable connections are common issues. The program often makes you lose an email while writing it.

“document management could be smoother

Pros

It's easy to keep track of client details and see who's working on what, plus scheduling events is simple.

Cons

Document management is a nightmare. Like many others, I organize all my files in Windows subfolders, and the software doesn't support that workflow. It's also tough to get a quick overview of a case's status at a glance; the chronology function is too basic and only provides a linear, time-based view. Email integration is a mess too, with multiple duplicate copies of messages and no easy way to search for them. Also, creating letters to contacts on firm letterhead should be simple, but even the seminars don't explain it well. The server version crashes frequently, causing us to lose notes. Sticky notes are hard to use, and custom pages are really basic.