Amicus Attorney Reviews

“provides complete and clear case overview

Pros

This platform gives you a truly comprehensive and crystal-clear view of every single detail in a case. What really stands out is how seamlessly the calendar is integrated, it's right there when you need it, making scheduling and deadlines feel completely effortless

Cons

Getting the lawyers on board to actually use it is the real challenge, though that's a common problem whenever you introduce any new piece of technology to attorneys.

“Easy to navigate with useful tools

Pros

The platform is easy to navigate, it manages huge amounts of data without a problem and it comes packed with useful tools. Also I frequently use the deadline calculator, time tracking features and the Word-compatible document templates, along with critical date reminders and scheduling which are proven helpful.

Cons

I feel like it would be really helpful to have a way to highlight or bold certain fields in the status area making the important information stand out more.

“scattered document management

Pros

The interface is really simple and I can find what I need without any issue.

Cons

Document management feels scattered since we had to use separate places for everything. There wasn't a unified function to handle all our paperwork in one spot.

“Good, But There�s Better Out There for Firm Management

Pros

From the start of my career in a law firm, I have been using this product. While it has a few quirks here and there, it worked well for what we needed. We would have continued with Amicus Attorney if they hadn't discontinued supporting the integration with PCLaw.

Cons

The software has its quirks, but once you get used to it, you can find ways to work around them. That said, there are other products out there that cost less and offer better features.

“outgrown by modern alternatives

Pros

This was the first case management system I ever used when I started out in the legal field. While it has its little peculiarities, it served us well as a solid platform. Our firm would have stuck with Amicus Attorney if they had not ended their integration with PCLaw.

Cons

The software has a few irregularities but you learn to navigate them once you get used to how it works. That said, let me tell you that you can find more powerful products for a lower price.

“Not My Recommendation

Pros

It provides everything you need in one place. The customer service during training was decent.

Cons

I found it very challenging to use, and after a few months, the firm decided to discontinue using it.

“Totally Worth the Investment

Pros

Amicus Attorney is a great case management tool specifically designed for legal professionals. Its clear interface helps streamline tasks, making managing a law practice more efficient. The integration with other software is impressive, although beginners might find the learning curve slightly challenging. Overall, Amicus Attorney is a valuable investment for firms looking to modernize their workflows.

Cons

It would be helpful if there were ways to highlight certain notes to make them stand out more.

“Amicus is a Bit Stuck in the Past

Pros

Getting everything set up was a smooth and simple process, which made it a hassle-free experience.

Cons

The customer service was minimal and often failed to resolve the problems we had.

“Could Use Some Modern Updates

Pros

I didn't really care for Amicus at all. From the moment I started using it, none of the features felt natural or easy to use.

Cons

The system felt very outdated and was not easy to use or manage at all.

“A Decent Product, But Not the Best

Pros

I never find myself lost or overwhelmed when using it, which is a huge plus. Its simplicity allows me to focus on getting things done quickly without having to spend time figuring out how to work through the system. This ease of use has really been the standout feature for me.

Cons

The design of the program seems somewhat old-fashioned, and the formatting of printed invoices is odd.

“Law Firm Tools Are Overpriced!

Pros

Amicus Attorney was an excellent program back when you could actually buy the software. It had top-notch time and billing functions, an efficient calendar, great client and contact management, and was overall an excellent tool for legal case management. Then they switched to a subscription model, and my overhead costs nearly quadrupled.

Cons

Initially, it was around $399 or $499 annually for a single user license before switching to a subscription model, and you could stretch out upgrades every other year. Now, the annual subscription is roughly $828 per user, with no choice but to pay it every year to continue using the software. It's a complete rip-off. Integration with QuickBooks has always been tricky, but it's doable once you get the hang of its quirks. I refuse to subscribe due to the exorbitant pricing. Unfortunately, now that all systems have moved to this model, it's hard to find any affordable case management solutions for very small firms.

“Amicus Has Been Reliable Over the Years

Pros

The calendar and database are very smooth and simple to work with.

Cons

We relied on Amicus for many years and invested heavily in the program, so it was frustrating when they discontinued support for our version in favor of an entirely web-based product.

“Too Many Tech Issues to Ignore

Pros

I've been using Amicus for my law practice for the last five years, and before that, I used its predecessor. Out of all the platforms I've tried, it has one of the most interactive interfaces. It's fairly adaptable and allows for a good degree of customization. Its document generation features are some of the best I've come across. It's a solid all-in-one law firm solution and is priced competitively with less options. The client portal is also quite convenient.

Cons

Amicus has become bogged down with so many added features over time that it feels like the code is collapsing under the weight. It's glitchy, and the constant crashes are exhausting. I get the sense they keep tacking on more functions to an underlying structure that simply can't handle it, making the whole program very unstable.

“An Okay Experience, Nothing Special

Pros

If you're looking for technical support, it's virtually nonexistent. From what I can tell, there are only two people handling tech support, and you could be waiting months for a response that doesn't resolve the issue. We've had recurring problems with dropped emails for years, and there still is not a fix. We're switching soon.

Cons

There's no way to mark calendar events, like continued or settled items, in a way that lets me keep them visible while differentiating them, like using a different color or greying them out. Also, there's no alert system to notify the team when a file has used up its retainer, which often leads to extra work being done without realizing we won't get paid.

“Great for organizing files and contacts

Pros

Works great for organizing files and contacts. Really liked the sticky note feature for shooting quick messages to my coworkers around the office.

Cons

Billing integration is pretty weak I guess and it can't handle billing independently. We also had issues getting it to work properly with our cloud based server setup.

“confusing navigation and time consuming setup

Pros

I found it helpful for organizing all our client contact details in one spot and the calendar integration worked smoothly for scheduling.

Cons

Figuring out how to navigate this, wasn't easy at all for us. Adding details to customer profiles was confusing and I spent way too much time trying to learn the basics.

“Helpful reports but heavy on local resources

Pros

Report generation has been really helpful for my work. It's also a great place to store all my contacts in one spot.

Cons

The software was hosted on my company's local server and it used a lot of system resources.

“Missing notifications and poor support

Pros

There isn't much to praise here from my perspective. Features don't function as advertised and getting support from Amicus to resolve issues takes way too long.

Cons

Missing payment notifications are frustrating and we've had ongoing issues with document generation for one user since the latest update. Support keeps blaming our Word version, even though everyone else uses the same version without problems. I noticed their help team seems more focused on finding excuses than actually solving issues, it's never there fault apparently. The lack of cloud functionality also makes my remote work more difficult than it should be.

“You�re Not Getting Your Money�s Worth Here

Pros

We're able to customize pages and add new fields for collecting data, but the data becomes useless if you can't generate useful reports, which is what this program struggles with unless you have a degree from MIT. The support is slightly above average, but we had to reach out almost daily.

Cons

Too many issues to count. Quality control is dreadful, and every version upgrade breaks something that had been fixed in previous versions. We no longer trust the calendar function as it never syncs properly with Outlook, despite promises to the contrary. Since switching to a subscription-based model, it's no longer cost-effective for us. We ended up hiring a developer to create a custom program with the same features Amicus Attorney provided. This solution has cut our annual costs by 90%, giving us a more powerful system and much better support.

“Avoid AbacusNext�They�re Only in It for Profit

Pros

Absolutely nothing. This product is terrible, and that's why we made the switch to Clio Manage.

Cons

They locked us into a contract, and even after we fulfilled the terms and sent a written cancellation, they kept charging our credit card. I had to get a new card to make them stop and initiate chargebacks for the previous charges.

“A Few Tweaks Could Make This Better

Pros

I like how you can link names to matters and have a dedicated space for notes.

Cons

Amicus Attorney lacks the ability to draft templates and generate documents based on the data stored in the system. It also doesn't link emails or track the time spent on each matter.

“Looking Forward to Future Feature Additions

Pros

The contact rolodex was extremely useful. The software was easy to learn, and I liked how the contact layout was structured. The calendar system was fantastic, offering reminders for upcoming appointments.

Cons

I felt the software was overly simplistic, primarily serving as a calendar and note-taking tool.

“absolutely loving this program

Pros

I love how everything is consolidated into one platform, time entries, calendar, sticky notes. It's very practical and easy to use.

Cons

I honestly can't think of any important issues or drawbacks that I had while using this software. Throughout my experience, everything seemed to function smoothly without any major problems standing out.

“strong tool with great support

Pros

Amicus Attorney is highly practical and functional. I've used it for years, primarily for calendaring, contact management, and file organization. Their customer support is the best I've ever experienced, responsive and efficient.

Cons

Integration with SOQUEL server can be tricky, but customer support usually resolves issues, and when they don't, my IT team handles it.

“modernizing the legal practice game

Pros

This software integrates various features like document management for clients, contacts, task tracking, timekeeping, billing, and even email functions. One of the major advantages is its accessibility online and through a mobile app, so you don't always need your laptop. It organizes emails, documents, and other files by client, which is extremely helpful in staying organized. Depending on how you set it up, a lot of these tasks are automated by the program. It supports collaboration by allowing multiple users to access and work on client files simultaneously. I also appreciate its integration with QuickBooks and how it handles both operating and client trust accounts, although QuickBooks is the only financial software it connects with. I've been using this program for nearly a year and still discover new features daily that help me work more effectively for my clients. The technical support team is fantastic, and their dedication is a big reason why I've stuck with the software despite the steep learning curve. I also like that there's an open forum for users to suggest improvements, and it's impressive that Amicus actually implements those changes. That's a great added value.

Cons

The program has some limitations. While it integrates well with Microsoft Word, it doesn't work at all with WordPerfect, which many attorneys prefer. Amicus has said they're considering adding WordPerfect integration, but for now, it's a noticeable gap. Another issue is the 20 GB space limit, which is not much these days, and upgrading your account is quite expensive. The program does integrate with Dropbox for additional storage, but oddly, it doesn't work with Microsoft OneDrive, something else Amicus says they're considering adding. You should be aware of this limitation, as it can significantly raise the actual cost of using this platform. Document management can be a bit clunky too, especially when it comes to saving and organizing different versions of the same file. Email management is also time-consuming, as there's no way to select an entire conversation for filing, so you have to clean up both your inbox and sent mail manually. This eats up a lot of time. Occasionally, the system times out or freezes as well.

“amicus attorney could level up with more features

Pros

I like how you can see all the expenses in a case, and it's handy that you can charge a client's credit card directly within Amicus.

Cons

The software is missing several features that other leading legal solutions currently offer.

“our upgrade was worth it

Pros

Amicus always aims to make its products easy to understand and learn, and this one definitely fits that bill. I especially like how it displays documents, allowing you to see them once they're attached to a file. It's also simple to add notes about the documents. When I review medical records, I can easily input notes on the file. The tech support team is always helpful and friendly.

Cons

I've faced numerous glitches with this latest update that I don't like. One issue is when adding a new person to a file, you can choose from the contact list, but there's no way to double-check if the address is correct. For example, we have doctors who work from multiple locations, and the old Amicus program let us verify this information. Another problem is that if someone else has the file open, I can't cut and paste from the custom pages section, which is frustrating when I'm doing depo billing and the attorney has the file open. Also, many of us have older eyes, and when we enlarge the screen resolution, it distorts the information on file, making it hard to see phone numbers and emails. Finally, the program doesn't let you copy and paste fax numbers without removing the parentheses, which is annoying when we use RingCentral for faxing.

“has potential but needs improvement

Pros

I like that I can have all my clients and cases easily accessible.

Cons

The mobile app has a lot of shortcomings. After using it for a couple of years, I still can't see my calendar on the app or sync it with Outlook. I also suggested they add the ability to print a "NEW MATTER REPORT" like the old Amicus had, and while they acknowledged the suggestion, the feature hasn't been added yet.

“super easy to use, even for newbies

Pros

The way the calendar, contacts, files, and billing all work together is ideal for my practice. Once everything is set up, it's incredibly simple to use.

Cons

I wish certain aspects, like email templates, were customizable.

“great fit for smaller law firms

Pros

The product is generally user-friendly. Email, phone calls, tasks, calendaring, contact management, document handling, time tracking, expenses, and billing are all well integrated. The new client portal is also very useful.

Cons

The client portal could use more refinement, especially when dealing with multiple clients in a file who need different levels of access to documents. We'd be more inclined to use document templates if we understood how to set up variable paragraphs better. Security controls need to be expanded to allow for more granular access control, such as the ability to delete or rename folders we've created without having admin privileges, while still preventing changes to folders others have made. It would also be great to see built-in document editors instead of having to edit files offline and then re-upload them.

“reliable cloud-based solution

Pros

Being cloud-based means it's accessible from anywhere. Invoicing is smooth, and it's compatible with LEDES billing standards.

Cons

Freezing, slow speeds, and unreliable connections are common issues. The program often makes you lose an email while writing it.

“document management could be smoother

Pros

It's easy to keep track of client details and see who's working on what, plus scheduling events is simple.

Cons

Document management is a nightmare. Like many others, I organize all my files in Windows subfolders, and the software doesn't support that workflow. It's also tough to get a quick overview of a case's status at a glance; the chronology function is too basic and only provides a linear, time-based view. Email integration is a mess too, with multiple duplicate copies of messages and no easy way to search for them. Also, creating letters to contacts on firm letterhead should be simple, but even the seminars don't explain it well. The server version crashes frequently, causing us to lose notes. Sticky notes are hard to use, and custom pages are really basic.