Amicus Attorney Reviews

“provides complete and clear case overview

Pros

This platform gives you a truly comprehensive and crystal-clear view of every single detail in a case. What really stands out is how seamlessly the calendar is integrated, it's right there when you need it, making scheduling and deadlines feel completely effortless

Cons

Getting the lawyers on board to actually use it is the real challenge, though that's a common problem whenever you introduce any new piece of technology to attorneys.

“Easy to navigate with useful tools

Pros

The platform is easy to navigate, it manages huge amounts of data without a problem and it comes packed with useful tools. Also I frequently use the deadline calculator, time tracking features and the Word-compatible document templates, along with critical date reminders and scheduling which are proven helpful.

Cons

I feel like it would be really helpful to have a way to highlight or bold certain fields in the status area making the important information stand out more.

“scattered document management

Pros

The interface is really simple and I can find what I need without any issue.

Cons

Document management feels scattered since we had to use separate places for everything. There wasn't a unified function to handle all our paperwork in one spot.

“Good, But There�s Better Out There for Firm Management

Pros

From the start of my career in a law firm, I have been using this product. While it has a few quirks here and there, it worked well for what we needed. We would have continued with Amicus Attorney if they hadn't discontinued supporting the integration with PCLaw.

Cons

The software has its quirks, but once you get used to it, you can find ways to work around them. That said, there are other products out there that cost less and offer better features.

“outgrown by modern alternatives

Pros

This was the first case management system I ever used when I started out in the legal field. While it has its little peculiarities, it served us well as a solid platform. Our firm would have stuck with Amicus Attorney if they had not ended their integration with PCLaw.

Cons

The software has a few irregularities but you learn to navigate them once you get used to how it works. That said, let me tell you that you can find more powerful products for a lower price.

“Not My Recommendation

Pros

It provides everything you need in one place. The customer service during training was decent.

Cons

I found it very challenging to use, and after a few months, the firm decided to discontinue using it.

“Totally Worth the Investment

Pros

Amicus Attorney is a great case management tool specifically designed for legal professionals. Its clear interface helps streamline tasks, making managing a law practice more efficient. The integration with other software is impressive, although beginners might find the learning curve slightly challenging. Overall, Amicus Attorney is a valuable investment for firms looking to modernize their workflows.

Cons

It would be helpful if there were ways to highlight certain notes to make them stand out more.

“Amicus is a Bit Stuck in the Past

Pros

Getting everything set up was a smooth and simple process, which made it a hassle-free experience.

Cons

The customer service was minimal and often failed to resolve the problems we had.

“Could Use Some Modern Updates

Pros

I didn't really care for Amicus at all. From the moment I started using it, none of the features felt natural or easy to use.

Cons

The system felt very outdated and was not easy to use or manage at all.

“A Decent Product, But Not the Best

Pros

I never find myself lost or overwhelmed when using it, which is a huge plus. Its simplicity allows me to focus on getting things done quickly without having to spend time figuring out how to work through the system. This ease of use has really been the standout feature for me.

Cons

The design of the program seems somewhat old-fashioned, and the formatting of printed invoices is odd.

“Law Firm Tools Are Overpriced!

Pros

Amicus Attorney was an excellent program back when you could actually buy the software. It had top-notch time and billing functions, an efficient calendar, great client and contact management, and was overall an excellent tool for legal case management. Then they switched to a subscription model, and my overhead costs nearly quadrupled.

Cons

Initially, it was around $399 or $499 annually for a single user license before switching to a subscription model, and you could stretch out upgrades every other year. Now, the annual subscription is roughly $828 per user, with no choice but to pay it every year to continue using the software. It's a complete rip-off. Integration with QuickBooks has always been tricky, but it's doable once you get the hang of its quirks. I refuse to subscribe due to the exorbitant pricing. Unfortunately, now that all systems have moved to this model, it's hard to find any affordable case management solutions for very small firms.

“Amicus Has Been Reliable Over the Years

Pros

The calendar and database are very smooth and simple to work with.

Cons

We relied on Amicus for many years and invested heavily in the program, so it was frustrating when they discontinued support for our version in favor of an entirely web-based product.

“Too Many Tech Issues to Ignore

Pros

I've been using Amicus for my law practice for the last five years, and before that, I used its predecessor. Out of all the platforms I've tried, it has one of the most interactive interfaces. It's fairly adaptable and allows for a good degree of customization. Its document generation features are some of the best I've come across. It's a solid all-in-one law firm solution and is priced competitively with less options. The client portal is also quite convenient.

Cons

Amicus has become bogged down with so many added features over time that it feels like the code is collapsing under the weight. It's glitchy, and the constant crashes are exhausting. I get the sense they keep tacking on more functions to an underlying structure that simply can't handle it, making the whole program very unstable.

“An Okay Experience, Nothing Special

Pros

If you're looking for technical support, it's virtually nonexistent. From what I can tell, there are only two people handling tech support, and you could be waiting months for a response that doesn't resolve the issue. We've had recurring problems with dropped emails for years, and there still is not a fix. We're switching soon.

Cons

There's no way to mark calendar events, like continued or settled items, in a way that lets me keep them visible while differentiating them, like using a different color or greying them out. Also, there's no alert system to notify the team when a file has used up its retainer, which often leads to extra work being done without realizing we won't get paid.

“Great for organizing files and contacts

Pros

Works great for organizing files and contacts. Really liked the sticky note feature for shooting quick messages to my coworkers around the office.

Cons

Billing integration is pretty weak I guess and it can't handle billing independently. We also had issues getting it to work properly with our cloud based server setup.

“confusing navigation and time consuming setup

Pros

I found it helpful for organizing all our client contact details in one spot and the calendar integration worked smoothly for scheduling.

Cons

Figuring out how to navigate this, wasn't easy at all for us. Adding details to customer profiles was confusing and I spent way too much time trying to learn the basics.

“Helpful reports but heavy on local resources

Pros

Report generation has been really helpful for my work. It's also a great place to store all my contacts in one spot.

Cons

The software was hosted on my company's local server and it used a lot of system resources.

“Missing notifications and poor support

Pros

There isn't much to praise here from my perspective. Features don't function as advertised and getting support from Amicus to resolve issues takes way too long.

Cons

Missing payment notifications are frustrating and we've had ongoing issues with document generation for one user since the latest update. Support keeps blaming our Word version, even though everyone else uses the same version without problems. I noticed their help team seems more focused on finding excuses than actually solving issues, it's never there fault apparently. The lack of cloud functionality also makes my remote work more difficult than it should be.

“You�re Not Getting Your Money�s Worth Here

Pros

We're able to customize pages and add new fields for collecting data, but the data becomes useless if you can't generate useful reports, which is what this program struggles with unless you have a degree from MIT. The support is slightly above average, but we had to reach out almost daily.

Cons

Too many issues to count. Quality control is dreadful, and every version upgrade breaks something that had been fixed in previous versions. We no longer trust the calendar function as it never syncs properly with Outlook, despite promises to the contrary. Since switching to a subscription-based model, it's no longer cost-effective for us. We ended up hiring a developer to create a custom program with the same features Amicus Attorney provided. This solution has cut our annual costs by 90%, giving us a more powerful system and much better support.

“Avoid AbacusNext�They�re Only in It for Profit

Pros

Absolutely nothing. This product is terrible, and that's why we made the switch to Clio Manage.

Cons

They locked us into a contract, and even after we fulfilled the terms and sent a written cancellation, they kept charging our credit card. I had to get a new card to make them stop and initiate chargebacks for the previous charges.