Clio Software Reviews

“The team has been very helpful”

Pros

Using this software feels very user-friendly and every time I log in I feel confident navigating all of its features. Whenever assistance is needed, Clio's support team responds right away and is always helpful. I'd absolutely recommend it to others.

Cons

Honestly I only have positive things to say about Clio!

“User-friendly billing”

Pros

The billing side of Clio is very user friendly and simple to work with.

Cons

It still needs a few updates before it can be considered perfect software but it already comes very close to being one of the best.

“easy to get the hang of”

Pros

Coming into this without a legal background, I was surprised by how simple the software was to learn. The firm I joined did not have any onboarding in place so I had to teach myself from scratch. The online resources and responsive customer support made that process feel very manageable. As I learned more, I realized the firm had not set the system up correctly and was barely using the features that make the software so powerful. In just a few months, I was able to build the infrastructure the right way, create an office procedures manual and noticeably improve productivity. In my opinion, this is the best legal case management software available.

Cons

A few enhancements would make it even better. More advanced automation for recurring emails, such as quarterly fee statements, would be very useful. It would also help if Clio offered starter task lists and document templates by case type so firms do not have to build everything from scratch when it is not necessary.

“Simple once you get used to it”

Pros

Once you get past the initial learning curve, the platform becomes very simple to use.

Cons

At times, it can feel a bit too expansive when you only need basic case management features.

“Adapts well”

Pros

It's been very flexible and adapts well to the way our team works.

Cons

We haven't run into any issues with the software.

“Excellent customer serivce team”

Pros

Customer service has been excellent, billing is simple to handle and getting to client information is fast and convenient.

Cons

A few forms can't be customized and I've had trouble linking my personal Outlook email to the software. It also looks like I may need to pay for a monthly subscription to use it properly.

“Useful dockettrack connection”

Pros

The integration with DocketTrack for USPTO docketing has been a really valuable part of using Clio.

Cons

DocketTrack integration only works one way so Clio still does not automatically create records from the USPTO or from DocketTrack.

“Good choice for matter and contact management”

Pros

Time tracking and billing are really well handled and the platform also does a solid job with email, matter and contact management.

Cons

We still prefer using OneDrive instead of Clio's built-in document management but the OneDrive integration works very well.

“Accessible on phone”

Pros

Running an active insurance defense practice is much more manageable with this software. It handles everything from time tracking, billing and account reconciliation to the document and case management tools you'd expect for this kind of work. The interface is simple to use and the ability to access it from a tablet or phone really puts Clio ahead of many other options.

Cons

The add-ons definitely add value but they can also push the subscription price up.

“Love it for case tracking”

Pros

Using it every day has been a pleasure. It helps me stay on top of my cases and keep track of the tasks I need to finish.

Cons

I honestly don't have any complaints. I really love this software and I wouldn't change a thing.

“has a lot of features”

Pros

There are a lot of useful features in Clio and the custom fields and document automation are especially valuable.

Cons

The calendar and event links aren't really my favorite. Right now, we're using Acuity and it's connected to Clio.

“Easy set up”

Pros

Handling billing and juggling multiple cases is much more efficient with this. The setup process is simple and it makes it simple to bill clients accurately for the actual work being completed.

Cons

I just wish it covered every part of running and managing a law firm in one complete system.

“Full-featured software for family law”

Pros

Running a busy family law firm is easier with it because it provides a complete set of tools for day-to-day operations. The platform also keeps improving, with the developers consistently rolling out new features and integrations.

Cons

The current feature set is on par with other leading law firm practice management platforms.

“Can work from anywhere”

Pros

Having everything together in a single place is a huge plus. It makes it simple to take my office with me and keep working wherever I am.

Cons

I'd still love to see more built-in accounting features. It would also help if the Clio Desktop app were more user-friendly.

“constantly improving”

Pros

Running a law practice is challenging enough so having software that keeps getting better really matters. Clio is always improving and it makes day-to-day work as a lawyer much more manageable while also helping support a successful practice.

Cons

Document automation is a limitation since it requires removing all special characters from file names.

“Handy document storage and time tracking”

Pros

Having document storage built in has been really useful and logging docketing time is very simple. It makes tracking my time simple and convenient.

Cons

The calendar feature could be better. I don't like that there's no way to share my available calendar openings with other people.

“Appreciate the ease of use”

Pros

Using it has been very simple and that's the part we appreciate most about it.

Cons

The part we appreciate least is the pricing. Since we use both Grow and Manage, the total cost adds up quickly.

“offers amazing integrations”

Pros

The integrations with other apps have been really helpful and add a lot of value to the platform.

Cons

There are a lot of features to learn and it can be hard to figure everything out when time is limited.

“cloud access across devices”

Pros

Its easy to operate and since it's cloud-based I can get to it from multiple devices without any hassle.

Cons

Right now, the missing integration with Unity and other platforms is a downside. It's also difficult to manage billing when a client has two names.

“Quickbooks integration is a lifesaver”

Pros

Handling time entries, invoicing and billing is really simple. The connected integrations especially with companies like QuickBooks, make the whole process even better.

Cons

Clio Manage doesn't have a built-in way to create signing documents like Clio Grow does so we still need to rely on another program for that. On top of that, building fillable forms is difficult.