Last Updated
Overview
Collections MAX provides robust tools for legal teams to manage debt recovery, including an online payment portal. Although the portal requires separate database hosting, its modular design allows firms to build a scalable, automated system. Moreover, its administrator and collector modules offer a focused and non-SaaS platform for managing accounts.
Overall Rating
Based on 4 users reviews
4
Rating Distribution
Positive
75%
Neutral
0%
Negative
25%
Starting Price
Custom
Collections MAX Specifications
- Case Management
- Document Management
- Billing & Invoicing
- Document Automation/Assembly
What Is Collections MAX?
Collections MAX is a Windows-based Legal software designed for U.S.-based law firms and collection agencies. It addresses workflow inefficiencies by providing a central administrator module for managing partners and a separate collector module for legal staff. This structure streamlines account management, automates interest calculations, and generates over 35 reports. Overall, Collections MAX helps legal teams focus on active recovery rather than manual data entry.
Collections MAX Pricing
The Collections MAX cost is based on a modular system of free tools, one-time licenses, and monthly subscriptions. The Collections MAX price for each component is as follows:
- Administrator: Free
- Collector: Free
- Scheduler: Free
- Professional: $179.95/computer (one-time fee)
- Payment Portal: $75/month
- Payment Runner: $85/month
- Update Utility and System Tools: $379.95/computer (one-time fee)
- Database Hosting: Starts at $25.00/month
Disclaimer: The pricing is subject to change.
Collections MAX Integrations
Who Is Collections MAX For?
Collections MAX is ideal for collection agencies and attorneys seeking powerful, affordable debt recovery software.
Is Collections MAX Right For You?
Collections MAX is an ideal fit for US-based legal teams and collection agencies seeking a modular, Windows-based system. Its standout strength is the hybrid cost model, as legal practices can start with free core tools, such as the administrator, and add paid modules, like the payment portal or professional collector licenses, as the firm grows. Moreover, Collections MAX is built to scale, supporting remote collectors via database hosting, and secures payment data using military-grade AES and TLS encryption.
Still not sure about Collections MAX? Contact our support team at (661) 384-7070 for further guidance.
Collections MAX Features
Administrator
This module serves as the central control panel for the entire system. It allows managers to process payments, manage collector assignments, and generate over 35 detailed reports. This feature also controls system-wide automation rules, permissions, and client-facing reports.
Collector
The software provides the interface for debt collectors to work on accounts. It features robust search capabilities, a shuffle system that prioritizes working on old accounts first, and virtual queues. Moreover, it enables agents to process payments, send email templates, and schedule letters from a single screen.
Payment Portal
This web-based module allows debtors to make payments online 24/7. The portal features a responsive design optimized for mobile devices and provides real-time balance updates. It automatically notifies the debtor's account, sends receipts, and can update the debtor's contact information.
Payment Runner
Collections MAX automates all credit card processing for USA ePay, Authorize.Net, and NMI gateways. It processes post-dated payments automatically and intelligently handles declined payments by rescheduling them and notifying the debtor via email.
Scheduler
This component functions as the backend automation engine. It integrates with Windows Task Scheduler to run at night, applying automation rules, calculating interest, and marking broken promises. It also performs automated database backups.
Pros And Cons of Collections MAX
Pros
Supports automated payment processing features
Offers a debtor self-service payment portal
Comes with robust and built-in automation tools
Cons
Lacks an in-house collections module
Absence of real-time reporting metrics
Collections MAX Reviews
Total 4 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars75%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars25%
Share your experience
Environmental Services, 1-10 employees
More than a year
“helpful support”
Pros
Their customer service has always been very helpful and we've been using this system for many years now.
Cons
I don't have any cons to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 51-100 employees
More than a year
“New hires ramp up faster”
Pros
Getting new hires up to speed has been much easier with this software and that matters a lot in a collections agency where turnover can be high. We put every new employee through a two-week training program before they start making calls. Before we moved to this software most of that time was spent just teaching them how to use the system which only left enough room to cover FDCPA, FTC and other state regulations with very little time left for actual collections techniques. After switching to this we've been able to use much more of that training period on collection strategies, role playing and making sure new hires feel prepared, confident and comfortable on the phone so they can be successful.
Cons
Don't have any real complaints since moving to this platform. The only thing worth mentioning is that instead of having a 24/7 help line to call support is handled through submitting an online ticket. We haven't run into anything that needed immediate assistance since making the switch.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“User friendly and Automated”
Pros
While using this product at Creditors Recovery Group LLC it has been very user friendly. It does what it's supposed to do the automation works well and it's simple to use.
Cons
No negative points observed as of yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Collections MAX offer an API?
The official website of Collections MAX does not specify its API availability.
What level of support does Collections MAX offer?
Collections MAX provides support through phone, email, and certified consultants, alongside general resources, such as FAQs and a troubleshooting page.
Does Collections MAX have a mobile app?
No, Collections MAX does not offer a mobile app.
What language does Collections MAX support?
Collections MAX is available in English.
What types of pricing plans does Collections MAX offer?
The Collections MAX price is modular, offering free tools and paid components: Administrator, Collector, and Scheduler are free; Professional costs $179.95/computer (one-time); Payment Portal is $75/month; Payment Runner is $85/month; Update Utility and System Tools are $379.95/computer (one-time); and Database Hosting starts at $25/month. Request a personalized Collections MAX pricing quote for your business.
Who are the typical users of Collections MAX?
The typical users of Collections MAX features are collection agencies and attorneys seeking powerful, affordable debt recovery software.
What other apps does Collections MAX integrate with?
The vendor has not listed any available third-party integrations for Collections MAX.