Last Updated
Overview
InterAction by LexisNexis is a legal Customer Relationship Management (CRM) platform that uses relationship intelligence to help firms drive growth. While some users report a lack of third-party integration capabilities, the software’s powerful, law-firm-specific analytics make it a strategic tool for managing client relationships and winning new business.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
InterAction Specifications
- Client Management (CRM)
- Document Management
- Billing & Invoicing
- Mobile Access
What Is InterAction?
InterAction by LexisNexis is a client relationship management solution designed specifically for law firms. It moves beyond simple contact management by using relationship intelligence to centralize and analyze firm-wide client data. This allows firms of all sizes to uncover new revenue opportunities, strengthen existing relationships, and mitigate client losses by providing actionable insights into business development activities.
InterAction Pricing
The InterAction pricing is based on a per-seat subscription model, tailored to your firm's specific requirements.
InterAction Integrations
Who Is InterAction For?
InterAction is ideal for a wide range of industries and sectors, including professional services firms and law firms of all sizes.
Is InterAction Right For You?
InterAction may be the right fit if your firm is focused on leveraging data-driven insights for business development. Its standout capability is the deep integration of relationship intelligence with unique LexisNexis content, such as Context litigation analytics. This provides a competitive edge that generic CRMs lack. The platform’s scalability, serving mid-sized firms to the Am Law 100, and its recognition as the ‘Overall Client Relationship Management Company of the Year’ by LegalTech Breakthrough underscores its position as a dedicated, law-firm-centric solution. This InterAction software is built to turn firm-wide connections into revenue.
Are you still not sure about InterAction and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
InterAction Features
Relationship Intelligence
This platform automatically captures contact and relationship data from sources like emails, billing, and practice management systems. It then scores the strength of relationships, helping professionals identify at-risk clients, key connections, and new opportunities.
Pipeline Management
InterAction provides dedicated tools to manage the entire business development lifecycle. Firms can track leads, manage opportunity pipelines, and connect strategic objectives to specific initiatives and tasks, creating a structured process for growth.
Marketing Automation
The software centralizes marketing efforts, including email marketing and event management. This coordination ensures clients receive consistent communication and prevents siloed, uncoordinated approaches that can damage client relationships.
Litigation Analytics
A unique integration with LexisNexis Context provides competitive insights. Users can view a client's or prospect's litigation history, including which other law firms are representing them, to identify immediate cross-selling and competitive opportunities.
Pros And Cons of InterAction
Pros
Offers centralized client information
Efficient relationship management tools
Helps boost business development
Cons
Clunky data migration
Lacks third-party integration capabilities
InterAction Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Anonymous
Mid Market, 51-100 employees
“Dependable support every time
Pros
Whenever we need assistance both our account manager and the technical support team are consistently friendly, well informed and genuinely helpful.
Cons
The newer products come at a high price and some features or parts of the system can be frustrating because they do not always work properly or feel outdated.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Anonymous
Enterprise, 500+ employees
“helpful legal relationship tracker
Pros
Keeping track of connections in the legal industry is much more manageable with this platform. It's a useful relationship management tool for staying organized and understanding who knows whom and it feels fairly easy to use.
Cons
I don't really have any major complaints about the software. I only used it occasionally in my business development role but it did what I needed it to do. Most of the time I referred to it a few times a year whenever certain projects came up.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Frequently Asked Questions
What language does InterAction support?
The platform is primarily available in English.
What other apps does InterAction integrate with?
The vendor has not provided details on any third-party integrations for this software.
Does InterAction have a mobile application?
Yes, it has a mobile app.
What level of support does InterAction offer?
The software offers email and phone support.
Who are the typical users of InterAction?
Professional services firms and law firms of all sizes benefit from InterAction features.
What types of pricing plans does InterAction offer?
The platform offers tailored pricing based on a per-seat subscription structure, depending on the needs of your firm. You can also request a personalized InterAction price quote now.
Does InterAction offer an API?
No, InterAction software does not provide an API.