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Overview
InterAction by LexisNexis is a legal Customer Relationship Management (CRM) platform that uses relationship intelligence to help firms drive growth. While some users report a lack of third-party integration capabilities, the software’s powerful, law-firm-specific analytics make it a strategic tool for managing client relationships and winning new business.
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Starting Price
Custom
InterAction Specifications
Client Management (CRM)
Document Management
Billing & Invoicing
Mobile Access
What Is InterAction?
InterAction by LexisNexis is a client relationship management solution designed specifically for law firms. It moves beyond simple contact management by using relationship intelligence to centralize and analyze firm-wide client data. This allows firms of all sizes to uncover new revenue opportunities, strengthen existing relationships, and mitigate client losses by providing actionable insights into business development activities.
InterAction Pricing
The InterAction pricing is based on a per-seat subscription model, tailored to your firm's specific requirements.
InterAction Integrations
Who Is InterAction For?
InterAction is ideal for a wide range of industries and sectors, including professional services firms and law firms of all sizes.
Is InterAction Right For You?
InterAction may be the right fit if your firm is focused on leveraging data-driven insights for business development. Its standout capability is the deep integration of relationship intelligence with unique LexisNexis content, such as Context litigation analytics. This provides a competitive edge that generic CRMs lack. The platform’s scalability, serving mid-sized firms to the Am Law 100, and its recognition as the ‘Overall Client Relationship Management Company of the Year’ by LegalTech Breakthrough underscores its position as a dedicated, law-firm-centric solution. This InterAction software is built to turn firm-wide connections into revenue.
Are you still not sure about InterAction and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
InterAction Features
This platform automatically captures contact and relationship data from sources like emails, billing, and practice management systems. It then scores the strength of relationships, helping professionals identify at-risk clients, key connections, and new opportunities.
InterAction provides dedicated tools to manage the entire business development lifecycle. Firms can track leads, manage opportunity pipelines, and connect strategic objectives to specific initiatives and tasks, creating a structured process for growth.
The software centralizes marketing efforts, including email marketing and event management. This coordination ensures clients receive consistent communication and prevents siloed, uncoordinated approaches that can damage client relationships.
A unique integration with LexisNexis Context provides competitive insights. Users can view a client's or prospect's litigation history, including which other law firms are representing them, to identify immediate cross-selling and competitive opportunities.
