Law Ruler Reviews

“great pricing and helpful support

Pros

The pricing, helpful support team and simple document handling are what I like most. Working with Gretchen Sadorf has been amazing too as she has been incredibly supportive.

Cons

Setting up the intake forms had a bit of a learning curve but once I got familiar with the process, it became simple. Now keeping track of all my necessary information is completely effortless.

“Simple to navigate with powerful search

Pros

It is simple to navigate, the support is high-quality and the search function is powerful. The automations are powerfull too, plus it works seamlessly with other software and the Dialpad integration is excellent.

Cons

Our firm was disappointed by the lack of a direct connection with�Monday.com.�Since we moved to that platform, we found it does not integrate as seamlessly as we had hoped it would.

“Solid but could be better.

Pros

Setting up the different intake case types was easy. I had everything up and running in no time, with zero problem.

Cons

The setup is a bit clunky and the automation can get really choppy at times.

“Helped make intake more efficient

Pros

This product has made my life so much easier. It's super convenient and has helped streamline our intake process, saving us tons of time.

Cons

It doesn't really integrate well with our other case management program, which is a bit problem.

“Hands down, the best CRM

Pros

Honestly, I love how simple this software is to use and it's totally customizable to fit whatever my firm needs at any given moment. The customer support? Best I've ever dealt with.

Cons

I really wish there was a way to store, edit and send standard responses that we send via text. That would save a lot of time.

“Easy and trustworthy

Pros

The built-in dialer from Law Ruler just keeps getting better and it's really helped us sign more clients for way less money.

Cons

The system is pretty slow and it happens way too often.

“We can track everything

Pros

I'm a big fan of having all client records in one place. It's so easy to track where each case is in the process and set up follow-ups that actually work for us. It has been amazing in helping our team with business cases and showing us how to use Law Ruler to its full potential. The support team is fast and they usually fix any issues in one or two contacts. The dialer is a game-changer too, keeping everything in one place.

Cons

The calendar is missing some key features like recurring reminders and events, which would be super helpful.

“Very happy with the service

Pros

The best part of using this software has definitely been working with my account manager. They're always available to explain things, answer my questions and are super generous with their time. The software itself is fantastic for tracking our marketing campaigns and I love how it automatically sends text and email replies to our clients.

Cons

We're still trying to figure out the best way to send documents to clients for e-signature. It's a bit tricky.

“Works great for my practice

Pros

My team is totally on board with the software. The workflows are exactly what we were hoping for and the document automation is so simple to use.

Cons

I'm not a huge fan of all the tabs it opens in my browser but that's more of a personal preference. It does make it easier to get back to the main screen by closing them, though.

“Excellent customer support

Pros

The customization options are awesome and it's so easy for me to track my team's progress.

Cons

There's no Dropbox integration, which is a bit annoying. The notifications are super bothersome too and there's no way to fix that.

“People at MedLogic love it!

Pros

It's honestly the best. They've been incredibly helpful every step of the way, answering all my questions, guiding us through any issues and offering solutions that actually work.

Cons

The e-sign document creator doesn't save your progress, which can be a real pain.

“Easy-to-use dashboard management

Pros

The ability to easily customize the software to meet our needs has been such a huge plus.

Cons

I wish there were more integrations with other software, especially for task management.

“Great product

Pros

Law Ruler has made organizing our intake process so simple and easy to manage. It's been a total game-changer for us.

Cons

I like the software overall, but the mobile version wasn't great. Thankfully, I can use the desktop version on my iPhone, so that works for me.

“Fantastic solution

Pros

I love how it handles lead generation, monitoring, case conversion, automations, text messaging and a ton of customization options.

Cons

The email, calendar system, and case monitoring are all good once leads are converted. But the lack of integration with Dropbox or other third-party providers is a downside.

“Amazing support team

Pros

I've been using Law Ruler for over five years and it's been a game-changer. It has allowed our office to handle client intakes and send e-sign documents with ease. It's made our intake process so much smoother, allowing us to do more intakes and sign-ups. The customer service is top-notch. Hillel Charm, my account manager, worked closely with me every week to set up custom intakes and e-sign docs. They're always available when I need help. I highly recommend Law Ruler for any intake and case management needs.

Cons

It doesn't integrate with all third-party vendors, which can be frustrating.

“Best choice for startups

Pros

It has been amazing for client management! We've got everything, forms, documents, texts, right in one spot. It's so easy to send clients through the system and track what needs to be done to wrap up their cases. The support team is fantastic too! Our Account Manager has been super helpful. If we ever need a big change, have a question or run into an issue, he's always on top of it.

Cons

There are a lot of features in the software, which made it a bit hard to use at first. But after a week, I was pretty comfortable with it, and now it's easy to use.

“Perfect tool for streamlining intake

Pros

Before we started using Law Ruler, everything was done manually, even sending out retainers. It has completely changed how we operate, saving us tons of time and frustration. While we don't use it for case management, I know they've made some huge improvements there too. I even know a lawyer who switched to Law Ruler for everything after moving away from their old case management system.

Cons

The fact that it's not integrated with Needles Neos yet is a bit of a bummer but I know that's not really Law Ruler's fault.

“Recently started using Law Ruler

Pros

Lead automation has been a huge time-saver for us, ensuring no leads slip through the cracks. As a new user, I'm still exploring all the features but the support team has been awesome in helping us get set up.

Cons

The lack of OneDrive integration is the only thing I've found missing so far but I heard they're adding it soon.

“Very practical system

Pros

For me the most useful features of Law Ruler are automation and marketing source integration. They've made a huge difference for us.

Cons

It could really use spell check and I'd love to see it integrate with Google Maps. That would make adding client addresses a lot more accurate.

“Love using Law Ruler

Pros

It's been super easy to use and I'm still integrating it into my business. So far, everything's been great. My account manager has been incredibly helpful. He's patient and really knows his stuff. I also love that Law Ruler is built specifically for law firms it's got everything I need to make my business run smoother and more profitably.

Cons

It does take a lot of work upfront to customize it for your business but I've found that the more effort I put in the more useful it becomes for my firm. So far I'm pretty impressed.

“Very thorough & effective

Pros

We absolutely love how easy It is to use. All the info we need is right at our fingertips. We were using an outdated system before but now, with Law Ruler it feels like we've been using it for years. The team is always coming up with new ideas that boost our productivity and client satisfaction.

Cons

There's not much I miss from our old database software but we had this awesome feature that would alert all internal users about issues. If Law Ruler could add something like that it would be super helpful.

“Helpful and responsive

Pros

As someone who works as an operations consultant for law firms, I really appreciate the reporting capabilities and the ease of use. It is so easy to use and the reporting features just keep getting better.

Cons

We'd love to see more customizable reporting, especially for things like calculating and displaying rates and conversion rates automatically.

“Excellent for handling mass torts

Pros

It has been great for keeping our mass tort cases organized and it's so easy to send files to co-counsel.

Cons

We use G Suite and since Law Ruler doesn't sync with Gmail or Google Docs and that's probably what I like least about it.

“Game-changer solution

Pros

The way Law Ruler automates lead capture is top-notch. It integrates with all of our referral sources (website forms, paid leads, live chat, etc.) and gets in touch with leads instantly. plus clients get a text number to communicate with us 24/7, which has been a game-changer, especially with clients not wanting to come into the office as much these days. Their settlement wizards are awesome too, making the distribution process easy and transparent. Clients can even approve settlements right from their phones or computers. Law Ruler is all about innovation and the updates just keep coming, making it even better. It's truly become the heart of my law firm.

Cons

Aside from a few bugs and glitches here and there and I've actually been really impressed with the software.

“Great support team

Pros

We absolutely love that Law Ruler combines both intake and case management in one software. Everything is under one roof! And the interface is super user-friendly. The support team is also incredible and always there when we need them.

Cons

The automations and dialer take some time to get used to but once you do, they're pretty handy.

“Top legal software for our practice

Pros

We've been loving the built-in smart dialer. It helps prioritize our leads and it's really helped us grow the firm. It is so easy to use, which is great since our whole team works virtually now. And since I'm not the most tech-savvy, I had Law Ruler handle all the integrations with my vendors. It saved me so much time and made everything run smoothly.

Cons

We tried two other software systems before Law Ruler and they both failed to fit our workflow. They were nice to look at, but the big difference with Law Ruler is that they worked with me to make it fit how we do business and it was done in a month. The others just tried to force us into their system and it didn't work at all.

“Exceptional customer service

Pros

I highly recommend Law Ruler to other attorneys because of their exceptional service. Whenever I send in a ticket, I get a callback usually within 30 minutes and it's always the same support agent. Honestly their customer support is way better than anything I've experienced with other tech partners.

Cons

My only complaint is that new tabs pop up more than I'd like but honestly it's a small thing. I'm just mentioning it because you asked.