Total 59 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

80%

4

Stars

17%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Leslie

Legal, 1-10 employees

Less than 6 months

5.0

“Happy Customer; left my old CRM for Lawcus and will never go back”

Pros

The simplicity and ease of use are remarkable. Even for someone not very tech-savvy like me, it's a breeze to figure out.

Cons

It is great. No complaints. Excited for the upcoming features as it continues to develop and grow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kaelyn

Legal, 11-50 employees

More than a year

5.0

“10/10 would recommend!”

Pros

Their CRM efficiency is impressive. Onboarding client contact information from our previous case management system was a breeze thanks to Lawcus.

Cons

Updates sometimes cause glitches, though nothing major.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Julien

Legal, 11-50 employees

More than a year

5.0

“Best system so far in the market”

Pros

for me the speed of upgrades is impressive.

Cons

We had accounting issues, especially linking with QB, but it is resolved now.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

D
Dan

Legal, 1-10 employees

Less than a year

5.0

“Great case management tool.”

Pros

I love their features like matter note taking, easy invoicing and workflow automations.

Cons

There are occasional quirky bugs since it is still a young software, but Lawcus addresses them promptly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Bonnie

Legal, 1-10 employees

Less than a year

3.0

“Great bells and whistles”

Pros

Visual features like color coding and Kanban, along with the ability to assign multiple people to tasks, are invaluable.

Cons

It lacks basic functions common in law and practice management software.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

A
amina

Legal, 1-10 employees

Less than a year

4.0

“Lawcus review”

Pros

The interface is clear and intuitive, though it occasionally has bugs. It would be better if documents opened as previews rather than in separate windows, similar to Google Drive.

Cons

Searching the calendar and documents directly is not possible, which should be standard.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

K
Karen

Legal, 1-10 employees

Less than 6 months

5.0

“In an age of automation, Lawcus gives you the one on one service that you need.”

Pros

Lawcus' team is exceptionally responsive and helpful in setting up the software.

Cons

I can not think of anything I dislike about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Penny

Legal, 1-10 employees

Less than a year

5.0

“Lawcus”

Pros

Switching to Lawcus from another legal software was a great decision. The integration and task automation significantly ease our workload.

Cons

It would be better if I could see the whole month's calendar at once and everyone's calendar on my phone. Overall, very few complaints, and issues are addressed quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Michelle

Legal, 1-10 employees

Less than 6 months

5.0

“Great product”

Pros

It has been instrumental in keeping me informed about my business's status and helping me stay on top of my tasks.

Cons

I wish I started with Lawcus from the beginning. Transitioning from my old software is time-consuming due to unfamiliarity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
Galen

Legal, 1-10 employees

Less than 6 months

5.0

“I wish I had discovered Lawcus sooner....”

Pros

The incorporation of conditional logic for workflows, along with the integration of the legal CRM and legal practice management modules into a single platform, is simply brilliant.

Cons

I really wish there was more documentation explaining how all the functions interact.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

N
Nicole

Legal, 1-10 employees

Less than 6 months

5.0

“Lawcus is the one to beat!”

Pros

I absolutely adore Lawcus' kanban view of my pipelines, along with the workflow automations, dynamic merge fields, relationships, tags, intake forms, and especially the lead tracking feature and the dashboard.

Cons

I wouldreally like to incorporate my HTML signature into my emails.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mariam

Legal, 1-10 employees

Less than 6 months

5.0

“Robust CRM+Practice Management!”

Pros

Lawcus offers ease of use and flexibility in creating tailored workflows and processes. Their customer service surpasses expectations. If I could, I give it more than 5 stars.

Cons

I have not found anything I dislike so far. Some UI updates would be nice, but since they are consistently making changes, I am confident improvements are on the way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Ashley

Legal, 1-10 employees

Less than 6 months

5.0

“This tool makes our lives so much easier.”

Pros

What captivates me about Lawcus is its intuitive nature and seamless integration with various tools we use, such as appointment schedulers and Google Drive. Customizable to reflect our branding themes, the platform offers an array of automation options.

Cons

It takes some practice to customize the tool. Having more tutorials or FAQs would be great to reduce my reliance on customer service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kelsey

Legal, 1-10 employees

Less than 6 months

5.0

“Customer Service and Accessibility!”

Pros

Lawcus is incredibly user-friendly. Most processes within the platform are self-explanatory.

Cons

I believe the workflows could use more options and customization features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
JB

Legal, 1-10 employees

Less than 6 months

4.0

“The future”

Pros

It focuses on merging CRM and Practice Management seamlessly, providing customizable templates that save time and effort.

Cons

My data feels as isolated as in other platforms.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

K
Kristy

Legal, 1-10 employees

Less than 6 months

5.0

“Great!”

Pros

As a comprehensive legal practice management software, Lawcus is both modern and user-friendly. I made the switch from Clio due to its extensive customization options.

Cons

With this newer software, it seems like new features are added or improved daily. While there have been minor glitches, the customer support team promptly addresses them.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

S
Suzanne

Legal, 1-10 employees

5.0

“the all in one I've been looking for”

Pros

Lawcus fulfills my search for a CRM seamlessly integrated with law practice management software, without hefty upfront costs. With built-in CRM, extensive reporting, and automation capabilities, it is a game-changer.

Cons

We are still ironing out some integration hiccups, but perfection is not expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
David

Legal, 1-10 employees

Less than 6 months

5.0

“Best Product on the Market”

Pros

Lawcus stands out as the most comprehensive package available. While other cloud-based practice management software excels in one or two areas, Lawcus nearly perfects the entire spectrum.

Cons

I encounter minor bugs, but most resolve themselves after redoing the task.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Abha

Legal, 1-10 employees

Less than 6 months

5.0

“Thank you!”

Pros

The exemplary customer service at Lawcus truly stands out. Continuous evolution and addition of new features further enhance the software's usability.

Cons

It would be helpful to have a few more instructional videos.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Javier

Legal, 1-10 employees

Less than a year

5.0

“The BEST experience I have ever had with any company.”

Pros

Their organizational structure and user-friendliness make Lawcus my top choice.

Cons

Some functions were initially missing but have since been added. The mobile app could use some enhancements currently, but the team is actively working on it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10