Total 376 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

26%

3

Stars

2%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

ED

Erik D.

Not Specified, N/A employees

5.0
November 2016

Saves money on vendor services

Pros

Using this tool means I don't have to pay vendors extra for services.

Cons

So far, it has performed exactly as I expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DC

Donna C.

Information Technology and Services, N/A employees

Less than 6 months

5.0
November 2016

Efficient Bates stamping and processing

Pros

In my experience, it handles Bates stamping efficiently and processes files very quickly.

Cons

I have had a very positive experience with no hiccups.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WB

Will B.

Management Consulting, N/A employees

Less than a year

5.0
November 2016

Great support with effortless interface

Pros

Honestly, the customer support has been great and I like that interface feels effortless to use.

Cons

Everything has been simple and easy to navigate for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RH

Rachel H.

Law Practice, N/A employees

Less than 6 months

5.0
November 2016

Helpful color-coding and ready-made tags

Pros

I really like the color-coding and the ready-made tags and fields which help me narrow down results in no time.

Cons

I have experienced no interruptions or technical issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SE

Samantha E.

Law Practice, N/A employees

5.0
November 2016

Simple operation with full functionality

Pros

Operating the tool is simple for me and it handles all essential tasks for reviewing and producing documents, delivering great value.

Cons

My experience has been easy and reliable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KE

Ken E.

Legal Services, N/A employees

Less than a year

5.0
November 2016

feasible and smooth for daily tasks

Pros

I find it very easy to use and everyday tasks feel simple and smooth.

Cons

It's worked flawlessly for my needs so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BH

Brettny H.

Environmental Services, N/A employees

Less than 6 months

5.0
November 2016

easy to use tool and practical workflow

Pros

Using it feels easy and practical for me, making most tasks simple to complete.

Cons

I'm genuinely pleased with how smoothly everything runs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TW

Thea W.

Law Practice, N/A employees

Less than 6 months

5.0
November 2016

Easy-to-navigate interface

Pros

The interface is very easy to navigate and I quickly got comfortable using it.

Cons

Nothing has gotten in the way of my workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JML

J. Matthew L.

Law Practice, N/A employees

Less than 6 months

5.0
November 2016

Convenient, mobile-friendly interface

Pros

For me, the interface is convenient, I picked it up fast and it's really handy to use on my phone.

Cons

I've found it entirely dependable and user-friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SG

Sandy G.

Not Specified, N/A employees

5.0
November 2016

Clean layout for smoother workflow

Pros

I'm impressed by the clean layout and how neatly everything is organized which makes my workflow smoother.

Cons

Everything has been efficient and I haven't noticed any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JK

Jeffrey K.

Law Practice, N/A employees

Less than 6 months

5.0
November 2016

Fast and simple to get work done

Pros

Great tool.... I love how fast it runs and how simple it is to get work done with it.

Cons

Honestly, I haven't come across any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ML

M L.

Not Specified, N/A employees

5.0
November 2016

Quick support with easy document tagging

Pros

Their customer support is quick to respond and the tagging features make organizing documents much easier for me.

Cons

Don't have any complaints from me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JS

Joshua S.

Law Practice, N/A employees

Less than 6 months

5.0
November 2016

Browser-based tool and handles large reviews

Pros

Because it's accessed through a web browser, I don't have to install any special software which I really appreciate. The interface looks nice and is easy to navigate and in my experience it handles very large review sets without breaking a sweat. There are plenty of different fields and filters you can combine with boolean searches to pare down the documents into a potentially responsive pool. What's most reassuring to me is how responsive the company's support team is, I rarely have trouble getting someone to answer me and they usually reply very quickly. Uptime has been great, although I've noticed scheduled downtime does occur rather than the system being designed for five nines of uptime.

Cons

I have no complaints.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CE

Chy E.

Law Practice, N/A employees

Less than a year

5.0
November 2016

Smooth collaboration and accessibility

Pros

The collaboration, features and accessibility of this tool have impressed me, it makes working with others much smoother.

Cons

Honestly, I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CG

Corey G.

Law Practice, N/A employees

Less than a year

5.0
November 2016

Simple use for quick task completion

Pros

Using the software feels very simple for me and I get tasks done quickly.

Cons

So far, I haven't run into any issues or drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZR

Zach R.

Not Specified, N/A employees

Less than 6 months

5.0
November 2016

Familiar layout for easy navigation

Pros

The layout feels familiar to me, very similar to Google's which makes navigation easy.

Cons

perfect tool for me and my team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FG

Frank G.

Law Practice, N/A employees

Less than a year

5.0
November 2016

easy platform with strong capabilities

Pros

Operating the platform is easy and I'm impressed by how capable it is.

Cons

No downsides from me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AP

Alberto P.

Law Practice, N/A employees

Less than 6 months

5.0
November 2016

Flexible and easy to adapt tool

Pros

The flexibility and ease of use really stand out for me, I can adapt it to different needs without a steep learning curve.

Cons

Nothing has bothered me in routine use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KF

Kristin F.

Small-Business, 11-50 employees

5.0
October 2016

Improves workflow, avoids IT headaches

Pros

We had outsourced e-discovery before and I found this platform a huge improvement. It gives all the features we needed, avoids IT headaches and now tasks that used to take days are finished in minutes.

Cons

app's performance fluctuates a lot depending on what browser and platform I am using. It would be really helpful if there were some recommended settings or best-practice guidance so I can set up document review projects in a way that reduces wait times and keeps the process running as efficiently as possible. Right now the variability can lead to frustrating delays, so practical tips on optimizing browser choice, platform, or configuration would go a long way.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

BB

Bethanie B.

Enterprise, 500+ employees

4.0
August 2016

Easy import and export of productions

Pros

Importing is simple when I need a quick look and I can export small productions without hassle.

Cons

I am annoyed that I can't change a custodian's name or delete certain imports and documents when I need to.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8