Nextiva Reviews

“Predatory contracts and awful support

Pros

The app was easy to use and the overall user experience felt solid. Plus most integrations worked properly the first time I set them up.

Cons

I ran into what felt like predatory contracts. There's no way to manage my account or billing from the admin console so I had to call the company to enable the billing section just to view charges. Customer support was awful, seeming designed to block rather than assist when I tried to change or close my account. After more than 20 emails to close it, they still billed my credit card the following month. In my experience, they're just as bad as RingCentral so I'd avoid them.

“Genuinely like the messaging feature

Pros

I genuinely like the messaging feature and how convenient it is to run the Nextiva app on both my desktop and phone.

Cons

Occasionally, call quality drops when I am traveling or away from Wi?Fi, making conversations less clear. Even so, the service is reliable more often than not.

“Very unreliable connectivity and support

Pros

VoIP phone service is a strong concept and customizing a phone system is what a growing business needs. However, I don't believe Nextiva is the right solution as I have found other vendors that perform better.

Cons

Unfortunately, I have had very unreliable connectivity with this tool as people often have to repeatedly log in and out of the app. I have spent hours with technical support only for the service to work briefly and then break again about two weeks later. There feels like no real customer support as every time we try to get help, we have to re?enter our verification PIN, company name and owner's name at least three times before speaking to anyone.

“Flexible product for all communication

Pros

I like the product's flexibility as it allows me to text, make calls, record conversations, use voicemail and rely on it for communication.

Cons

Sometimes it's glitchy and having to resolve issues only through chat can be frustrating but overall we can manage and keep using it.

“extremely poor support

Pros

After three weeks without a straight answer while they tried to resolve my issue, there is absolutely nothing I like about Nextiva.

Cons

Customer support has been extremely poor as it feels like nobody knows what they're doing. What frustrates me most is how they keep passing the buck and never reach a concrete resolution for the SMS registration issue.

“Able to manage every employee handset

Pros

At our office, we use Nextiva VoIP for phone service. I like being able to manage every employee's handset through the portal and it's simple to reset their voicemail passwords without hassle.

Cons

What I dislike most is having to upload a WAV file whenever I set up voicemail.

“Simple user management, occasional issues

Pros

It was very simple to add and remove user accounts.

Cons

Occasionally, my VoIP phones experienced provisioning problems that prevented them from reaching the server.

“Terrible customer support and delays

Pros

For what I paid, the software was inexpensive and you get exactly what you pay for.

Cons

We encountered absolutely terrible customer support as nobody seemed capable of handling multiple issues and we kept being passed around and left on hold. It took them more than three months to sort out our 10DLC, while our next provider managed it in about two weeks. There was no proactive follow?up.

“Complete voip and fax system

Pros

I have been able to use a complete VoIP telephone system and send faxes online when necessary.

Cons

honestly I really cannot think of any negatives to mention.

“Scales well to accommodate growth

Pros

One of the most impressive things about Nextiva as a UCaaS solution is how well it scales to accommodate growing needs and different usage levels.

Cons

The price is a major drawback. I really wish their fees weren't so steep.

“Liked service options but complicated access

Pros

I liked the variety of service options and the numerous ways to set up groups and chats.

Cons

It's been a while since we used Nextiva but I remember that gaining reliable access to our admin account was complicated. When employees left or rejoined, it created potential security and access headaches. Ultimately, the setup didn't suit our company's needs at the time.

“Simple voicemail features

Pros

voicemail features were simple to use and easy to tweak when needed.

Cons

We ran into problems with our transfer system as it wasn't working properly.

“packed with best features and easy to use

Pros

The features and ease of use are excellent for users.

Cons

For me, the cost falls outside an affordable range.

“Excellent company with reliable products

Pros

It's an excellent company with a talented team of professionals and their products work reliably.

Cons

My problem is that their sales reps promise something, then take time off without properly recording the agreement and I end up stuck with roughly a $3,000 charge over the length of my contract.

“Affordable and capable with call recording

Pros

Nextiva was an affordable way to provide phones to multiple employees, helping control costs. With our IT team's help, we also enabled call recording for all inbound and outbound calls.

Cons

The biggest issue was the complete lack of onboarding as we received no guidance on using the phone system, making the transition harder. Also, because it relies entirely on our internet connection, any outage takes our phones down with it.

“dependable, fast and amazing service

Pros

It has been dependable, fast and easy to use. Their customer service has been amazing too.

Cons

honestly I haven't faced any drawbacks with Nextiva.

“Easy setup packed with features

Pros

Setup was pretty easy and it is simple to maintain and use. Plus it is packed with features with very little if any downtime.

Cons

The mobile app has been improving over time but it still needs more refinement and features to feel fully polished.

“Handy voicemail email alerts

Pros

The email alerts about voicemails are handy and helpful for staying on top of messages.

Cons

It's a pain when I have to remote in to listen to voicemails because honestly connecting remotely is awkward and hard to manage.

“simple and dependable with great support

Pros

Nextiva is simple and dependable tool. I am a big fan of its team messaging and video conferencing features. Customer support responds quickly and is genuinely helpful and call clarity is consistently top-notch.

Cons

Some of the more advanced tools are a pain to learn without much prior experience which can be frustrating.