Nextiva

Small Business Plans 

Disclaimer: The pricing is subject to change. 

Enterprise Plans

Note: The essential tier also offers ‘Usage-based pricing’ at $0.018/agent/month, and ‘Concurrent pricing’ starting at $129/month. 

Disclaimer: The pricing is subject to change. 

• Nextiva offers tiered plans based on company size 
• The small business module offers annual pricing with a discount of 25% to 35% compared to month-to-month contract 
• Advanced features like call recording, better CRM syncing, and AI insights are reserved for Engage, Power Suite, and Enterprise tiers 
• While the software is app-based, physical VoIP desk phones are sold separately, ranging from $50-$300/unit
• Premium onboarding fees can add up to $500+ to the final price, depending on team size 

Here’s how each plan differs in terms of feature density: 

Small Business plans 

Disclaimer: The pricing is subject to change. 

Enterprise Plans 

Core 

Ideal For: Small businesses and startups that need a professional call-management system without complex call center features. 

What To Know About This Plan: This is the entry-level tier that replaces traditional landlines and gives you a cloud-based app, with access to the base-level Nextiva features. It handles all your standard business needs, like voicemail-to-email and basic call routing. It is best suited for teams that communicate primarily through voice and basic internal chat and do not have high-volume communication needs. If that is you, this should be the plan you go for. 

Key Features: 

• Business SMS 
• Video meetings 
• Mobile/desktop apps 
• Screenshare and file share 
• Team collaboration 
• Call routing 

Limitations: 

• No CRM integrations 
• No call recording
• Lacks advanced reporting 
• Limited onboarding support 
• No toll-free minutes 
• Limited integrations 

Engage 

Ideal For: Fast-growing teams that require better customer engagement tools and CRM connectivity. 

What To Know About This Plan: This tier allows you to manage customer interactions using a shared SMS inbox and provides a professional toll-free number with up to 2,000 allocated minutes for inbound customer calls. It is a good choice for businesses that want to record calls for training or connect their phone system to external CRMs. 

Features: 

• Everything in Core 
• Customer-to-team SMS Messaging 
• Toll-free number and minutes 
• Advanced reporting 
• Inbound sales and service call center* 
• Web chat:
• Live and bot 

Limitations: Does not include AI-powered summaries or transcription features. 

Power Suite CX 

Ideal For: Mid-to-large-sized sales and service teams that need an all-in-one contact center solution that caters to all channels.

What To Know About This Plan: This is Nextiva’s premium Customer Experience (CX) plan. It gives you access to fancy features like web chat and AI automation. It is a good fit for organizations looking to use AI to summarize calls automatically and deal with complex customer journeys across multiple channels. 

Features: 

• Everything in Engage 
• Voice and web chat 
• Blended inbound and outbound calling 
• AI transcription and summarization 
• Customizable intelligent and skills-based routing 

Limitations: 

• Lacks customizable intelligence and skill-based routing 

Note: Xbert AI receptionist is sold as a custom add-on feature, not included in any of these plans. 

Enterprise Essential 

Ideal For: High-volume teams that need voice-first support and want to automate documentation. 

What To Know About This Plan: This is the entry point for Nextiva’s enterprise-grade features, offering a visual flow builder, which allows you to design customer journeys with a drag-and-drop interface. It includes AI-powered transcription and post-call summaries that reduce manual work for agents. It is best suited for you if your organization needs to handle higher call volumes but does not need digital channels like SMS or social media. 

Key Features: 

• Inbound and outbound calling 
• AI-driven call transcription and summaries 
• Visual Flow Builder
• Standard IVR and skills-based routing 
• Real-time agent and queue dashboards 
• Campaign management for outbound outreach 

Limitations: 

• Limited to voice and web chat only 
• No SMS, email, or social media queues 
• Does not include PCI-compliant payment tools 
• Lacks workforce management (WFM) scheduling 
• No screen recording for quality audits 

Enterprise Professional 

Ideal For: Mid-to-large service organizations that need omnichannel support and secure payment processing. 

What To Know About This Plan: The Professional tier is designed for a better customer experience, where you can switch between voice, email, and SMS without losing any time. The standout feature is payment assistance, which allows agents to process credit card transactions while making sure they stay fully PCI-compliant. 

Key Features: 

• Everything in Enterprise Essential 
• Full Omnichannel support 
• PCI-DSS Secure Payment Assist 
• Supervisor coaching 
• Reporting and custom analytics 
• Enhanced CRM integrations with bi-directional syncing 

Limitations: 

• Workforce Management (WFM) is an extra cost add-on 
• No automated interaction deflection 
• Does not include screen recording for compliance 
• Requires more intensive setup than the Essential tier 

Enterprise Premium 

Ideal For: Large-scale, data-driven enterprises that require stronger workforce optimization, compliance auditing, and AI interaction deflection. 

What To Know About This Plan: This is Nextiva’s most comprehensive and feature-loaded plan, focusing on operational efficiency. It includes Workforce Management (WFM) to forecast staffing needs and generate schedules automatically based on historical data. It is the only tier that includes live screen recording alongside audio, providing a complete view for quality assurance audits. If your firm manages a large number of agents and needs better labor management while maintaining compliance, this might be the right choice. 

Key Features: 

• Everything in Enterprise Professional 
• Full Workforce Management (WFM) and forecasting 
• Screen recording and multi-screen monitoring 
• Advanced CX analytics with BI tools 
• Limitless intelligent routing 

Limitations: 

• Highest per-agent price point 
• Requires a dedicated internal admin or Nextiva professional services to manage the level of features 
• Steeper learning curve for new managers 

Many reviewers find that Nextiva provides excellent value, specifically praising its reliability and unified interface. One administrator shared that the platform’s ability to review calls with employees makes it easier to create scripts and manage contacts, noting it "helps maintain high standards and provides an opportunity for continuous improvement in our customer interactions." 

However, concerns do exist, as some reviewers noted frustration with mandatory contracts and higher per-user rates for smaller teams. Users also mentioned that hidden hardware fees and add-on costs can quickly inflate the initial quote. Overall sentiment remains positive, with users describing Nextiva as "Effortless to Use with Excellent Support and Seamless Integrations" highlighting its well-integrated, unified platform design. 

To pick the right Nextiva plan, you need to evaluate the volume of customer interactions that your organization deals with, as well as the level of data you need. The following are some steps you can follow while making the right choice: 

• Assess Your CRM: If your team is reliant on a CRM, the Engage plan is the minimal choice for integration. The Core cannot be viable in said case, as it will require manual entry for your call data and customer details 
• Review Your SMS Frequency: If you only send occasional texts, the Core might be sufficient for you. However, if you use SMS for customer support or alerts, the Engage plan’s shared inbox will help with team collaboration, to make sure everyone is one the same page 
• Count Your Agents: For teams with more than 10 dedicated support or sales reps, Power Suite CX is the best option, as it offers AI-driven features like automated call summaries and intelligent routing 
• Make Sure You Know Where You Stand: If you are a stable business with a predictable headcount, you should consider opting for an annual, as that can save roughly 30% over the monthly rate 

Ease Of Use 

Users rate Nextiva 3.5/5 for its ease-of-use, describing it as user-friendly once the initial configuration is complete. The platform’s mobile app is praised for its clean interface. Some users find the administrative backend to be slightly too technical for untrained users, however. 

Customer Support 

Nextiva has a 3/5 rating for customer support. The platform offers 24/7 phone, chat, and email support on every plan. Reviewers mention that they can reach a live person in the US within minutes, which is a significant differentiator from budget VoIP providers. 

Functionality 

The software receives a 3.5/5 rating for functionality. It offers a unified experience across voice, video, and digital channels. While some advanced AI features are locked behind the highest tiers, the core reliability and feature depth make it a good choice for most professional organizations. 

Based on user feedback and features Nextiva scores: 

• Overall rating: 3.6/5 
• Ease of use: 3.5/5 
• Customer Support: 3/5 
• Functionality: 3.5/5 

If your priority is simple support for your calls, the Core or Engage plans can prove to be good investments. For firms transitioning into a full digital-first customer experience, the Power Suite CX provides the AI tools necessary to stay competitive. But obviously, if you run a larger, enterprise level company with global operations and client handling needs, consider one of the enterprise options. 

We reviewed Nextiva’s pricing page, and other cost documentation, including public plan tiers and features information, as well as blogs and whitepapers. We analyzed user reviews from reputed third-party platforms to assess real-world costs and performance. Pricing benchmarks reflect the average costs for small-to-mid-sized businesses as well as enterprise-level businesses.