Nextiva
Last Updated
Key Takeaways
Generated from the text of customer reviews
Our Verdict
Overall Rating
Based on 19 users reviews
3.6
Rating Distribution
Positive
68%
Neutral
11%
Negative
21%
Starting Price
$23
per user per month
Nextiva Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
Nextiva Features
Workforce Management
Through Nextiva’s workforce management features, contact center managers can predict staffing requirements, create schedules, and monitor agent compliance in real-time. Supervisors can also determine which agents are on, which are off, and where staffing shortages might arise during busy periods.
Video Meetings
The software allows teams to hold video calls with screen sharing and recording all in the same app they use for phone and messaging. No more switching between a client call and an internal huddle with a separate login or tool. Features like recording and screen sharing make it easy to document decisions or take customers through a product without switching platforms.
AI Agents
Nextiva’s ‘Agent Assist’ enables lawyers and attorneys to monitor live calls and texts in real time. It also serves as a reserve for relevant information, possible responses, and options to proceed with the communication process. Plus, inexperienced agents can leverage this feature in their work to identify potential training moments as soon as possible.
Calls And Text Management
Serving as the core of the entire telephone system, the ‘Business Voice’ tool combines inbound and outbound calling capabilities, SMS texting, call routing and auto-attendants. It enables teams to call and text using a business phone number, regardless of the device they use.
Messenger
The software’s ‘Messenger’ tool assists firms in collecting all messages from various platforms, including WhatsApp and Facebook Messenger, into one inbox. It helps agents respond to all messages within one screen, eliminating the need to log into different applications in order to check messages.
Voice Agents
Nextiva’s AI voice agent helps users answer incoming calls, collect information, book appointments, and answer common questions, all without the need for a live agent. When necessary, teams can pass complex or sensitive calls to a live agent, ensuring that calls do not go unanswered during busy periods.
Analytics And Reporting
The platform’s ‘Customer Analytics’ module helps legal teams transform information from calls, chats, and surveys into dashboards. These dashboards empower users to monitor response time, CSAT metrics, and agent performance in all channels. Additionally, the management can identify slow response trends or declining satisfaction before it becomes a larger churn issue. All the information is collected in one centralized location and updated in real time based on each interaction.
Pros And Cons of Nextiva
Pros
Customizable interfaces help teams tailor workflows to their needs
Centralized call routing helps businesses manage multiple locations
Optimal scalability helps businesses expand without switching systems
Good call quality helps teams maintain clearer conversations
Effective management tools help supervisors manage teams efficiently
Cons
Manual WAV uploads for voicemail can make setup more time-consuming
No separate ringtones can make incoming calls harder to distinguish
Server connection issues can delay VoIP phone setup and activation
Nextiva Pricing
Core (For Small Businesses) | Engage (For Small Businesses) | Scale (For Small Businesses) | Essential (For Enterprises) | Professional (For Enterprises) | Premium (For Enterprises) |
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$23 per user per month | $50 per user per month | $75 per user per month | Starting from $ 75 per agent per month | Custom Pricing | Custom Pricing |
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Disclaimer: The pricing details were last updated on Sep 14, 2026 from the vendor's website. Please contact us for a tailored pricing list.
Nextiva Reviews
Total 19 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars37%
4
Stars32%
3
Stars11%
2
Stars0%
1
Stars21%
Share your experience
Marketing and Advertising, 1-10 employees
More than a year
“Predatory contracts and awful support”
Pros
The app was easy to use and the overall user experience felt solid. Plus most integrations worked properly the first time I set them up.
Cons
I ran into what felt like predatory contracts. There's no way to manage my account or billing from the admin console so I had to call the company to enable the billing section just to view charges. Customer support was awful, seeming designed to block rather than assist when I tried to change or close my account. After more than 20 emails to close it, they still billed my credit card the following month. In my experience, they're just as bad as RingCentral so I'd avoid them.
Rating Distribution
Ease of use
6
Value for money
1
Customer Support
1
Functionality
6
Construction, 11-50 employees
Less than a year
“Genuinely like the messaging feature”
Pros
I genuinely like the messaging feature and how convenient it is to run the Nextiva app on both my desktop and phone.
Cons
Occasionally, call quality drops when I am traveling or away from Wi?Fi, making conversations less clear. Even so, the service is reliable more often than not.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Construction, 1-10 employees
More than a year
“Very unreliable connectivity and support”
Pros
VoIP phone service is a strong concept and customizing a phone system is what a growing business needs. However, I don't believe Nextiva is the right solution as I have found other vendors that perform better.
Cons
Unfortunately, I have had very unreliable connectivity with this tool as people often have to repeatedly log in and out of the app. I have spent hours with technical support only for the service to work briefly and then break again about two weeks later. There feels like no real customer support as every time we try to get help, we have to re?enter our verification PIN, company name and owner's name at least three times before speaking to anyone.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
4
Frequently Asked Questions
Does Nextiva offer an API?
Yes, it offers an API.
What types of pricing plans does Nextiva offer?
The software offers three small business plans: Core at $23/user/month, Engage at $50/user/month, and Scale at $75/user/month. Enterprise plans start with Essential with price starting at $75/agent/month, with Professional and Premium available on custom quotes. You can request a personalized Nextiva price quote now.
What other apps does Nextiva integrate with?
The platform connects with several tools, including Zendesk, Calendly, Shopify, Oracle NetSuite, and Clover.
What language does Nextiva support?
The Nextiva software is primarily available in English.
Does Nextiva have a mobile application?
Yes, it offers a mobile app for both Android and iOS devices.
What level of support does Nextiva offer?
The platform offers support through a help center, live chat, phone, and email.
Who are the typical users of Nextiva?
Businesses across various industries, including insurance, healthcare, legal, real estate, automotive, and retail, benefit from Nextiva.