Last Updated
Overview
Nextiva helps legal teams and small to mid-sized businesses improve communication with cloud-based calling, messaging, and collaboration tools. While connectivity can occasionally be unreliable, its unified platform enhances client interactions and team coordination, making it dependable for firms seeking streamlined communication and efficiency.
Overall Rating
Based on 19 users reviews
3.6
Rating Distribution
Positive
68%
Neutral
11%
Negative
21%
Starting Price
Custom
Nextiva Specifications
Case Management
Document Management
Client Management (CRM)
Billing And Invoicing
What Is Nextiva?
Nextiva is an AI-powered unified customer experience management platform designed to help businesses acquire, retain, and grow their customers. It enables engagement across all channels with personalized, context-driven support, while AI and automation boost workforce productivity and reduce costs. With real-time insights and seamless internal collaboration, Nextiva helps organizations optimize customer journeys, enhance experiences, and maximize the value of their technology investments.
Nextiva Pricing
The vendor offers two Nextiva price plans with six sub-categories:
Small business:
- Core: $23/user/month
- Engage: $50/user/month
- Power Suite CX: $75/user/month
Enterprise:
- Essential: $75/agent/month
- Professional: Custom pricing
- Premium: Custom pricing
Disclaimer: The pricing is subject to change.
Nextiva Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Nextiva For?
Nextiva is ideal for organizations across a wide range of industries and sectors, including:
- Accounting
- Healthcare
- Legal
- Real estate
- Education
- Automotive
- High tech
Is Nextiva Right For You?
Nextiva is ideal for businesses and legal teams that require a scalable, secure, and AI-driven customer experience management platform. The software provides end-to-end engagement across voice, chat, email, social, and video channels, along with real-time insights, workflow automation, and workforce management.
Its AI-powered capabilities offer personalized, context-driven customer experiences and operational efficiency. Nextiva is trusted by leading companies and built for secure, future-ready deployment.
Still doubtful if Nextiva is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Nextiva Features
The platform helps monitor online mentions and reviews from a centralized dashboard. It allows you to connect with clients through text messages and direct messaging channels. It ensures that brand presence and client engagement remain consistent across all platforms.
Nextiva software enables teams to coordinate effectively on documentation and client updates using chat rooms, video meetings, and call recordings. It ensures that everyone stays aligned on tasks and deadlines. It helps teams consistently meet client expectations.
The software actively tracks reviews from multiple sources in a single inbox. It allows timely responses to client feedback and helps manage your online reputation. It simplifies engagement across different review channels.
This feature lets you engage clients via video calls, texts, or phone calls while referencing past notes, recordings, and voicemail transcriptions. It ensures that all interactions are informed and contextual. It makes it easy to maintain continuity in client communication.
Nextiva software allows recording calls and video meetings while taking quick notes during interactions. It consolidates voicemails, texts, and call notes on a single screen. It streamlines reporting, status updates, and presentations for easy reference.