Last Updated
Overview
Nextiva helps legal teams and small to mid-sized businesses improve communication with cloud-based calling, messaging, and collaboration tools. While connectivity can occasionally be unreliable, its unified platform enhances client interactions and team coordination, making it dependable for firms seeking streamlined communication and efficiency.
Overall Rating
Based on 19 users reviews
3.6
Rating Distribution
Positive
68%
Neutral
11%
Negative
21%
Starting Price
Custom
Nextiva Specifications
- Case Management
- Document Management
- Client Management (CRM)
- Billing And Invoicing
What Is Nextiva?
Nextiva is an AI-powered unified customer experience management platform designed to help businesses acquire, retain, and grow their customers. It enables engagement across all channels with personalized, context-driven support, while AI and automation boost workforce productivity and reduce costs. With real-time insights and seamless internal collaboration, Nextiva helps organizations optimize customer journeys, enhance experiences, and maximize the value of their technology investments.
Nextiva Pricing
The vendor offers two Nextiva price plans with six sub-categories:
Small business:
- Core: $23/user/month
- Engage: $50/user/month
- Power Suite CX: $75/user/month
Enterprise:
- Essential: $75/agent/month
- Professional: Custom pricing
- Premium: Custom pricing
Disclaimer: The pricing is subject to change.
Nextiva Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Nextiva For?
Nextiva is ideal for organizations across a wide range of industries and sectors, including:
- Accounting
- Healthcare
- Legal
- Real estate
- Education
- Automotive
- High tech
Is Nextiva Right For You?
Nextiva is ideal for businesses and legal teams that require a scalable, secure, and AI-driven customer experience management platform. The software provides end-to-end engagement across voice, chat, email, social, and video channels, along with real-time insights, workflow automation, and workforce management.
Its AI-powered capabilities offer personalized, context-driven customer experiences and operational efficiency. Nextiva is trusted by leading companies and built for secure, future-ready deployment.
Still doubtful if Nextiva is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Nextiva Features
Modern Brand And Relationship Management
The platform helps monitor online mentions and reviews from a centralized dashboard. It allows you to connect with clients through text messages and direct messaging channels. It ensures that brand presence and client engagement remain consistent across all platforms.
Smart Client Interactions
Nextiva software enables teams to coordinate effectively on documentation and client updates using chat rooms, video meetings, and call recordings. It ensures that everyone stays aligned on tasks and deadlines. It helps teams consistently meet client expectations.
Monitor Online Reviews
The software actively tracks reviews from multiple sources in a single inbox. It allows timely responses to client feedback and helps manage your online reputation. It simplifies engagement across different review channels.
Access Past Interactions
This feature lets you engage clients via video calls, texts, or phone calls while referencing past notes, recordings, and voicemail transcriptions. It ensures that all interactions are informed and contextual. It makes it easy to maintain continuity in client communication.
Effortless Documentation
Nextiva software allows recording calls and video meetings while taking quick notes during interactions. It consolidates voicemails, texts, and call notes on a single screen. It streamlines reporting, status updates, and presentations for easy reference.
Pros And Cons of Nextiva
Pros
Quick setup and minimal hardware requirements
Unified platform for voice, text, and collaboration tools
Reliable performance across distributed teams
Cons
Auto‑renewals may be unclear
VoIP phones sometimes have provisioning problems
Nextiva Reviews
Total 19 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars37%
4
Stars32%
3
Stars11%
2
Stars0%
1
Stars21%
Share your experience
Marketing and Advertising, 1-10 employees
More than a year
“Predatory contracts and awful support”
Pros
The app was easy to use and the overall user experience felt solid. Plus most integrations worked properly the first time I set them up.
Cons
I ran into what felt like predatory contracts. There's no way to manage my account or billing from the admin console so I had to call the company to enable the billing section just to view charges. Customer support was awful, seeming designed to block rather than assist when I tried to change or close my account. After more than 20 emails to close it, they still billed my credit card the following month. In my experience, they're just as bad as RingCentral so I'd avoid them.
Rating Distribution
Ease of use
6
Value for money
1
Customer Support
1
Functionality
6
Construction, 11-50 employees
Less than a year
“Genuinely like the messaging feature”
Pros
I genuinely like the messaging feature and how convenient it is to run the Nextiva app on both my desktop and phone.
Cons
Occasionally, call quality drops when I am traveling or away from Wi?Fi, making conversations less clear. Even so, the service is reliable more often than not.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Construction, 1-10 employees
More than a year
“Very unreliable connectivity and support”
Pros
VoIP phone service is a strong concept and customizing a phone system is what a growing business needs. However, I don't believe Nextiva is the right solution as I have found other vendors that perform better.
Cons
Unfortunately, I have had very unreliable connectivity with this tool as people often have to repeatedly log in and out of the app. I have spent hours with technical support only for the service to work briefly and then break again about two weeks later. There feels like no real customer support as every time we try to get help, we have to re?enter our verification PIN, company name and owner's name at least three times before speaking to anyone.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
4
Frequently Asked Questions
Does Nextiva offer an API?
Yes, Nextiva offers an API.
What types of pricing plans does Nextiva offer?
Nextiva offers two plans with sub-categories, Small business and Enterprise . Get a detailed Nextiva cost breakdown tailored to your specific requirements.
Does Nextiva have a mobile app?
Yes, Nextiva offers a dedicated mobile app.
What other apps does Nextiva integrate with?
Nextiva integrates with multiple platforms, including Zendesk Suite, Microsoft Teams, HubSpot CRM, Bullhorn CRM, and SugarCRM.
What language does Nextiva support?
Nextiva primarily supports English.
What level of support does Nextiva offer?
Nextiva offers support through live chat and phone.
Who are the typical users of Nextiva?
Nextiva features are used by organizations across a wide range of sectors such as real estate, education, automotive, accounting, healthcare, legal, and high tech.