Total 23 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

30%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

A

Amanda

Law Practice, 51-100 employees

More than a year

5.0
July 2023

Best for doc review

Pros

Nextpoint is fast, flexible, and forgiving. They're always rolling out new features. What I like most is that I have full control over my databases, but the vendor is there to provide assistance or support whenever needed. The interface is aesthetically pleasing, works across all devices, and has quickly become my go-to tool.

Cons

Applying redactions is quite a slow and time-taking process, as it involves numerous steps and requires processing each page separately.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

6

Functionality

8

B

Brian

Law Practice, 51-100 employees

Less than a year

5.0
July 2023

Nextpoint: DIY eDiscovery Done Right

Pros

The best features are the self-import tools and field mapping. I also appreciate the ability to organize data into custom folders and set custom export settings.

Cons

I have just a few issues. It's difficult to see the original folder structure in client data, except for what's shown in the metadata field. Also, there's a need for custom placeholder pages, and the pricing for month-to-month data hosting or online storage could be more flexible.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Soonja

Legal Services, 11-50 employees

More than a year

5.0
February 2023

Happy User for Three Years and Counting

Pros

The platform is very easy to use. I was completely new to e-discovery just a few years ago, and older platforms like Relativity and Concordance felt too complex. I feel like I've come a long way in managing discovery materials with Nextpoint.

Cons

Mapping out all the categories based on the load file can be complex at times. Sometimes I struggle to find the right category, and when I try to create one, it sometimes tells me that it's already in use, even though I can't find it in the dropdown. I'm sure this is more a user issue than a software one, but it's something I've noticed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10