ServeManager Reviews

“Will definitely continue using it..

Pros

I appreciate how easy it is to use, keeping all important things in one place.

Cons

I surely cannot think of anything I did not like about it!

“Gets the job done for me

Pros

The ease of use stands out. While training others on the software, they have been able to comprehend and retain the information quite easily.

Cons

There is really nothing negative to say about it.

“Easily accessible from anywhere

Pros

Loving the web based nature. It allows me to access it wherever I go. I can enter new services from my car or desk, which helps me manage rush services quickly.

Cons

The affidavits seem unimpressive and bland. The fonts are small and dull. The percentage charged for Stripe integration means I pay twice, once to Stripe and once to ServeManager. I do not like that this fee is based on the billing amount since there is no extra effort on their side for larger invoices. They should consider capping the expense. Currently, I am forced to manually send a Stripe invoice for larger invoices, which defeats the purpose.

“Reliable software

Pros

The performance is impressive. It is designed to fulfill exactly what I need when tracking service of process. There are countless data fields to retain and ServeManager covers everything. The software is easy, making it easy to use with very little training to start working within the platform.

Cons

Perfect software does not exist. Everyone has preconceived ideas about how a platform like this should function. I overcame this by adopting a business practice I often consider, thinking outside the box. When the software does not meet a specific need, I realized there might be an alternative way to achieve my goal. After overcoming some hurdles, I was able to maximize my use of ServeManager and found little lacking. While I believe there are areas for improvement, what ServeManager does well far exceeds its limitations.

“Good but is a bit expensive

Pros

Usability is great and the communication between clients and the support staff makes it enjoyable to work with.

Cons

The price is a concern, it feels expensive to me. I wish we could handle more jobs for the money spent.

“Grown together

Pros

I appreciate having everything in one place, we can enter and keep track of our jobs, bill them and create our Affidavits/Proofs of Service all within a single program.

Cons

Generally, I like the changes and new features. It is great that we can call and request features, some of which have been implemented. However, I am not a fan of two recent changes: the colors for Rush jobs and past due jobs. Rush jobs should be red to signify their importance, while past-due jobs should be yellow to indicate they need attention. Additionally, I do not like that job attachments are now centered. We receive many attachments, and having to scroll down a lot to add a note or check job activity is inconvenient. Could this be moved back?

“It's the best choice available

Pros

The folks at ServeManager supported me through every phase of getting a website up and running. With ServeManager, I can upload papers for the servers and monitor the service attempts which lawyers really love.

Cons

At this time, I really have no real complaints about ServeManager.

“Absolutely amazing....

Pros

The ease of use makes it simple to collaborate with other companies. It keeps track of everything, and the GPS feature is a nice addition that all the servers use.

Cons

I wish there were iOS and Google apps to make things easier instead of having to log onto the internet site to report my attempts.

“ServeManager is highly functional

Pros

It is easy to use and provides all the necessary functions for process serving.

Cons

The only downside I face is being required to pay for changes to the system for proofs or other necessities specific to my company. Since I pay monthly for the service, I believe a handful of free changes per year should be allowed, with fees applied for excessive changes.

“Just what we needed

Pros

This program is fantastic. I love that it is web based allowing access from anywhere. Overall, it is easy to use and set up. Collaborating with other servers who use ServeManager is convenient especially when completing a serve outside my area. This program really simplifies running a business.

Cons

It would be helpful to have a tab under serve status for bad addresses. When logging an attempt as a bad address, it simply shows up as an attempt in ServeManager, which defeats the purpose. A dedicated bad address tab would allow for more accurate tracking of jobs.

“ServeManager layout is simple

Pros

The layout is simple and easy to understand. Everything needed is on one page, making it easy on the eyes and uncomplicated.

Cons

There are no cons to report. I cannot say enough positive things about this software program.

“Perfect software for my business growth

Pros

The software's accessibility is something I love! I do not have time for overpriced, outdated, clunky programs that do not provide value. In ServeManager everything was super easy to navigate, and I managed to get my team trained up in just a couple of days. Now, no more missed deadlines or lost invoices, which always means no more lost income. Really well done!

Cons

When creating a job, if I need to add a new item in settings and click on settings, it is when I am unable to return to where I left off and have to start over from the beginning. Though it is not a huge problem and I still love this thing!

“Made things so much simpler

Pros

Transitioning from my old software to ServeManager was straightforward. The software allows for some customization to meet my needs and I especially like the pay by credit card option. Not only do I get paid but the credit card software posts the payment to the job, saving a step and indicating "paid" on the invoice.

Cons

In my area, clients still require the original notarized affidavit of service. After notarization, I need to scan the affidavit to my desktop, email a copy to the client, download the affidavit to the job and then mail the original. It would be great if a feature could be added to attach the affidavit to the invoice and email both simultaneously.

“It is a 5-star product

Pros

The customer service is top-notch, any issues I may have are handled immediately! They usually call once a month just to ensure everything is working as I need. They also help customize the software to meet my needs.

Cons

There is nothing I dislike about the software or service.

“Premium product

Pros

The ease of use and cost are better than any other options in the industry.

Cons

An app for phones is needed, this is what I did not like. I serve a lot of papers in rural areas where phone service is often lacking.

“Reasonable product but could be better

Pros

I love how easy it is to upload documents.

Cons

Integration with popular financial platforms like PayPal, Zelle and Cash App is not possible.

“So far, pleased with the product

Pros

Everything is very easy to use and self explanatory!

Cons

A suggestion could be to have a repopulated past due notice invoice or a friendly reminder statement.

“Learning phase was super chill

Pros

Having a background as a computer technician made it easy for me to get accustomed to this software.

Cons

No complaints. collaborating with others is enjoyable and the ease of use is great. I think the updates have been beneficial.

“Has a room for improvement

Pros

The routing and mapping with turn by turn directions is also very easy to use.

Cons

It feels like the mapping has changed. It no longer provides vocal turn-by-turn directions. This forces me to read while driving, which is not ideal. It adds an additional 30 to 60 seconds to each job as our field staff must pull up Google Maps and enter addresses manually. Now, clicking on the address in the platform does nothing more than show steps, lacking audio or turn-by-turn guidance, which is a poor usage experience and increases time on each job.