Thomson Reuters Legal Tracker

“fast legal invoice tracking”

Pros

Using it has been convenient from the start and it has cut down a lot of the time I used to spend manually tracking legal invoices. The time logs are especially useful because I can review and approve them while seeing exactly how much time was spent for each client. Getting everything set up initially was simple and it's also convenient to add more people and give them access when needed.

Cons

I haven't come across any issues or dislikes at this point.

“More guidance needed for setup fields”

Pros

Only started using it within the last year but from what I've seen, it's been a positive experience overall. I also appreciate that it's fairly easy to use.

Cons

A few fields, like "Substantive law," are not very clear and when I'm creating or configuring a new legal case/client matter in the software, I'm not always sure what information is supposed to go into those sections.

“Simple workflows and useful metrics”

Pros

It feels fairly simple to use overall. Most parts of the system follow a logical flow so even when I'm unsure what to do, I can usually work it out without too much trouble. I also appreciate how interactive it is especially with the different spending metrics and reports.

Cons

Reporting section can still be tricky to navigate at times. Building reports from scratch with the report generator feels more difficult than it should. I'd also really value an option to skip the billing guideline reviewer and send an invoice straight to the primary approver.