Total 82 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

51%

4

Stars

22%

3

Stars

22%

2

Stars

0%

1

Stars

5%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

IA

Islam A.

Hospitality, 51-100 employees

Less than a year

5.0
March 2024

professional document management

Pros

The app is built very professionally and does a generally solid job of managing documents!

Cons

Searching and filing data could be better and filing recovery is also an issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IA

Islam A.

Hospitality, 51-100 employees

Less than a year

5.0
March 2024

professional document management

Pros

The app is built very professionally and does a generally solid job of managing documents!

Cons

Searching and filing data could be better and filing recovery is also an issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SF

samantha f.

Law Practice, 51-100 employees

More than a year

4.0
November 2022

quick to learn

Pros

Getting comfortable with the software doesn't take long at all and the interface is simple enough to pick up pretty quickly.

Cons

A downside is that there's no helpful way to create folders or organize things within each section so it can start to feel cluttered and hard to manage.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

SF

samantha f.

Law Practice, 51-100 employees

More than a year

4.0
November 2022

quick to learn

Pros

Getting comfortable with the software doesn't take long at all and the interface is simple enough to pick up pretty quickly.

Cons

A downside is that there's no helpful way to create folders or organize things within each section so it can start to feel cluttered and hard to manage.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

AR

Alex R.

Law Practice, 11-50 employees

More than a year

5.0
September 2021

Reliable document access

Pros

After many years of using this software our firm now has more than 15 years of data stored in it and it handles that large database well. Documents are easy to pull up whether they're organized by client or matter number or located through search. The search terms are more basic compared with the boolean or terms and connectors options that newer programs offer but in most cases I've still been able to find the right templates and examples when I need them.

Cons

One drawback is that the interface doesn't feel very accessible or attractive. When I first started I needed a one on one training session with our rep just to get comfortable with the basics and I still haven't had the chance to dig into the more advanced features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Alex R.

Law Practice, 11-50 employees

More than a year

5.0
September 2021

Reliable document access

Pros

After many years of using this software our firm now has more than 15 years of data stored in it and it handles that large database well. Documents are easy to pull up whether they're organized by client or matter number or located through search. The search terms are more basic compared with the boolean or terms and connectors options that newer programs offer but in most cases I've still been able to find the right templates and examples when I need them.

Cons

One drawback is that the interface doesn't feel very accessible or attractive. When I first started I needed a one on one training session with our rep just to get comfortable with the basics and I still haven't had the chance to dig into the more advanced features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EK

Evan K.

Information Technology and Services, 500+ employees

More than a year

5.0
July 2021

fast file search and imports

Pros

Bringing in new clients and matters from the directory structure is very simple and it also makes searching for files and locating them quick and convenient.

Cons

The indexer is not flawless and will occasionally crash without any warning which can cause problems with search although restarting it usually gets everything working again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

EK

Evan K.

Information Technology and Services, 500+ employees

More than a year

5.0
July 2021

fast file search and imports

Pros

Bringing in new clients and matters from the directory structure is very simple and it also makes searching for files and locating them quick and convenient.

Cons

The indexer is not flawless and will occasionally crash without any warning which can cause problems with search although restarting it usually gets everything working again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AT

Angela T.

Hospital & Health Care, 500+ employees

More than a year

1.0
May 2021

Lingering issues

Pros

It handled several parts of contract drafting well. While it was never really a contract management or document storage database it did make the drafting process fairly convenient.

Cons

This was not a good system for storing completed documents or retrieving them efficiently. Other than that there is no proper uninstall process so even years after cancelling, terminating the service and removing it from the network, it can still stay tied into your system. It's incredibly frustrating to deal with software that already failed to meet expectations only to keep running into Excel and Microsoft issues years later because of hidden macros blocking normal use and not being traceable in the system. They also provide no real help when it comes to fully removing the software.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

MJ

Mark J.

Law Practice, 51-100 employees

More than a year

4.0
May 2021

helpful drafting tools built in

Pros

One of the best things about the software is the set of built in features it can add into other programs including Microsoft Word. A good example is the drafting tool which helps younger attorneys trim down overly wordy language and that is extremely useful during the early stages of drafting.

Cons

I would not really describe this as a true drawback of the software but like most document storage platforms the search function still has room for improvement.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

AT

Angela T.

Hospital & Health Care, 500+ employees

More than a year

1.0
May 2021

Lingering issues

Pros

It handled several parts of contract drafting well. While it was never really a contract management or document storage database it did make the drafting process fairly convenient.

Cons

This was not a good system for storing completed documents or retrieving them efficiently. Other than that there is no proper uninstall process so even years after cancelling, terminating the service and removing it from the network, it can still stay tied into your system. It's incredibly frustrating to deal with software that already failed to meet expectations only to keep running into Excel and Microsoft issues years later because of hidden macros blocking normal use and not being traceable in the system. They also provide no real help when it comes to fully removing the software.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

MJ

Mark J.

Law Practice, 51-100 employees

More than a year

4.0
May 2021

helpful drafting tools built in

Pros

One of the best things about the software is the set of built in features it can add into other programs including Microsoft Word. A good example is the drafting tool which helps younger attorneys trim down overly wordy language and that is extremely useful during the early stages of drafting.

Cons

I would not really describe this as a true drawback of the software but like most document storage platforms the search function still has room for improvement.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

HL

Holly L.

Real Estate, 1-10 employees

More than a year

3.0
December 2019

Good organization for files

Pros

Working with this product has been pretty easy and it does a good job of keeping all of our company's files organized. Managing documents is simpler because the built in search lets you quickly find what you need right inside the software.

Cons

Saving documents tends to take longer with this software since you have to enter the document type and also select a category every time.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

HL

Holly L.

Real Estate, 1-10 employees

More than a year

3.0
December 2019

Good organization for files

Pros

Working with this product has been pretty easy and it does a good job of keeping all of our company's files organized. Managing documents is simpler because the built in search lets you quickly find what you need right inside the software.

Cons

Saving documents tends to take longer with this software since you have to enter the document type and also select a category every time.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

EM

Emilija M.

Medical Devices, 1-10 employees

More than a year

5.0
November 2019

Useful tools

Pros

Getting started with this system was very easy and using it day to day has been simple as well. It gives people the tools they need to build really good websites.

Cons

Since it is a single source CMS it needs to be secured and protected properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EM

Emilija M.

Medical Devices, 1-10 employees

More than a year

5.0
November 2019

Useful tools

Pros

Getting started with this system was very easy and using it day to day has been simple as well. It gives people the tools they need to build really good websites.

Cons

Since it is a single source CMS it needs to be secured and protected properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LW

Lisa W.

Legal Services, 11-50 employees

More than a year

5.0
July 2019

flexible and built to fit

Pros

It's been especially valuable how much the software can be customized to match our firm's specific needs. We've also stayed with it through several versions over the years having used it continuously since 2003.

Cons

The one thing I still wish it included is encryption for data at rest.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH

Matthew H.

Legal Services, 51-100 employees

More than a year

3.0
July 2019

centralized search but slightly difficult

Pros

Having all documents stored in one place works really well and searching for what I need somtimes is pretty simple.

Cons

It isn't especially user friendly across the board and getting comfortable with it takes quite a bit of time and effort.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

LW

Lisa W.

Legal Services, 11-50 employees

More than a year

5.0
July 2019

flexible and built to fit

Pros

It's been especially valuable how much the software can be customized to match our firm's specific needs. We've also stayed with it through several versions over the years having used it continuously since 2003.

Cons

The one thing I still wish it included is encryption for data at rest.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH

Matthew H.

Legal Services, 51-100 employees

More than a year

3.0
July 2019

centralized search but slightly difficult

Pros

Having all documents stored in one place works really well and searching for what I need somtimes is pretty simple.

Cons

It isn't especially user friendly across the board and getting comfortable with it takes quite a bit of time and effort.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6