Islam A.
Hospitality, 51-100 employees
Less than a year
“professional document management”
Pros
The app is built very professionally and does a generally solid job of managing documents!
Cons
Searching and filing data could be better and filing recovery is also an issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Islam A.
Hospitality, 51-100 employees
Less than a year
“professional document management”
Pros
The app is built very professionally and does a generally solid job of managing documents!
Cons
Searching and filing data could be better and filing recovery is also an issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
samantha f.
Law Practice, 51-100 employees
More than a year
“quick to learn”
Pros
Getting comfortable with the software doesn't take long at all and the interface is simple enough to pick up pretty quickly.
Cons
A downside is that there's no helpful way to create folders or organize things within each section so it can start to feel cluttered and hard to manage.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
samantha f.
Law Practice, 51-100 employees
More than a year
“quick to learn”
Pros
Getting comfortable with the software doesn't take long at all and the interface is simple enough to pick up pretty quickly.
Cons
A downside is that there's no helpful way to create folders or organize things within each section so it can start to feel cluttered and hard to manage.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Alex R.
Law Practice, 11-50 employees
More than a year
“Reliable document access”
Pros
After many years of using this software our firm now has more than 15 years of data stored in it and it handles that large database well. Documents are easy to pull up whether they're organized by client or matter number or located through search. The search terms are more basic compared with the boolean or terms and connectors options that newer programs offer but in most cases I've still been able to find the right templates and examples when I need them.
Cons
One drawback is that the interface doesn't feel very accessible or attractive. When I first started I needed a one on one training session with our rep just to get comfortable with the basics and I still haven't had the chance to dig into the more advanced features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex R.
Law Practice, 11-50 employees
More than a year
“Reliable document access”
Pros
After many years of using this software our firm now has more than 15 years of data stored in it and it handles that large database well. Documents are easy to pull up whether they're organized by client or matter number or located through search. The search terms are more basic compared with the boolean or terms and connectors options that newer programs offer but in most cases I've still been able to find the right templates and examples when I need them.
Cons
One drawback is that the interface doesn't feel very accessible or attractive. When I first started I needed a one on one training session with our rep just to get comfortable with the basics and I still haven't had the chance to dig into the more advanced features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Evan K.
Information Technology and Services, 500+ employees
More than a year
“fast file search and imports”
Pros
Bringing in new clients and matters from the directory structure is very simple and it also makes searching for files and locating them quick and convenient.
Cons
The indexer is not flawless and will occasionally crash without any warning which can cause problems with search although restarting it usually gets everything working again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Evan K.
Information Technology and Services, 500+ employees
More than a year
“fast file search and imports”
Pros
Bringing in new clients and matters from the directory structure is very simple and it also makes searching for files and locating them quick and convenient.
Cons
The indexer is not flawless and will occasionally crash without any warning which can cause problems with search although restarting it usually gets everything working again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Angela T.
Hospital & Health Care, 500+ employees
More than a year
“Lingering issues”
Pros
It handled several parts of contract drafting well. While it was never really a contract management or document storage database it did make the drafting process fairly convenient.
Cons
This was not a good system for storing completed documents or retrieving them efficiently. Other than that there is no proper uninstall process so even years after cancelling, terminating the service and removing it from the network, it can still stay tied into your system. It's incredibly frustrating to deal with software that already failed to meet expectations only to keep running into Excel and Microsoft issues years later because of hidden macros blocking normal use and not being traceable in the system. They also provide no real help when it comes to fully removing the software.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Mark J.
Law Practice, 51-100 employees
More than a year
“helpful drafting tools built in”
Pros
One of the best things about the software is the set of built in features it can add into other programs including Microsoft Word. A good example is the drafting tool which helps younger attorneys trim down overly wordy language and that is extremely useful during the early stages of drafting.
Cons
I would not really describe this as a true drawback of the software but like most document storage platforms the search function still has room for improvement.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Angela T.
Hospital & Health Care, 500+ employees
More than a year
“Lingering issues”
Pros
It handled several parts of contract drafting well. While it was never really a contract management or document storage database it did make the drafting process fairly convenient.
Cons
This was not a good system for storing completed documents or retrieving them efficiently. Other than that there is no proper uninstall process so even years after cancelling, terminating the service and removing it from the network, it can still stay tied into your system. It's incredibly frustrating to deal with software that already failed to meet expectations only to keep running into Excel and Microsoft issues years later because of hidden macros blocking normal use and not being traceable in the system. They also provide no real help when it comes to fully removing the software.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Mark J.
Law Practice, 51-100 employees
More than a year
“helpful drafting tools built in”
Pros
One of the best things about the software is the set of built in features it can add into other programs including Microsoft Word. A good example is the drafting tool which helps younger attorneys trim down overly wordy language and that is extremely useful during the early stages of drafting.
Cons
I would not really describe this as a true drawback of the software but like most document storage platforms the search function still has room for improvement.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Holly L.
Real Estate, 1-10 employees
More than a year
“Good organization for files”
Pros
Working with this product has been pretty easy and it does a good job of keeping all of our company's files organized. Managing documents is simpler because the built in search lets you quickly find what you need right inside the software.
Cons
Saving documents tends to take longer with this software since you have to enter the document type and also select a category every time.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Holly L.
Real Estate, 1-10 employees
More than a year
“Good organization for files”
Pros
Working with this product has been pretty easy and it does a good job of keeping all of our company's files organized. Managing documents is simpler because the built in search lets you quickly find what you need right inside the software.
Cons
Saving documents tends to take longer with this software since you have to enter the document type and also select a category every time.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Emilija M.
Medical Devices, 1-10 employees
More than a year
“Useful tools”
Pros
Getting started with this system was very easy and using it day to day has been simple as well. It gives people the tools they need to build really good websites.
Cons
Since it is a single source CMS it needs to be secured and protected properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emilija M.
Medical Devices, 1-10 employees
More than a year
“Useful tools”
Pros
Getting started with this system was very easy and using it day to day has been simple as well. It gives people the tools they need to build really good websites.
Cons
Since it is a single source CMS it needs to be secured and protected properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa W.
Legal Services, 11-50 employees
More than a year
“flexible and built to fit”
Pros
It's been especially valuable how much the software can be customized to match our firm's specific needs. We've also stayed with it through several versions over the years having used it continuously since 2003.
Cons
The one thing I still wish it included is encryption for data at rest.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew H.
Legal Services, 51-100 employees
More than a year
“centralized search but slightly difficult”
Pros
Having all documents stored in one place works really well and searching for what I need somtimes is pretty simple.
Cons
It isn't especially user friendly across the board and getting comfortable with it takes quite a bit of time and effort.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Lisa W.
Legal Services, 11-50 employees
More than a year
“flexible and built to fit”
Pros
It's been especially valuable how much the software can be customized to match our firm's specific needs. We've also stayed with it through several versions over the years having used it continuously since 2003.
Cons
The one thing I still wish it included is encryption for data at rest.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew H.
Legal Services, 51-100 employees
More than a year
“centralized search but slightly difficult”
Pros
Having all documents stored in one place works really well and searching for what I need somtimes is pretty simple.
Cons
It isn't especially user friendly across the board and getting comfortable with it takes quite a bit of time and effort.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6