360Learning Reviews

“AI driven global learning platform”

Pros

A big plus for me is the globalization side of the solution, along with several AI features like the AI companion. I find the reporting great, co-editing works really well and the automation tools bring a lot of value overall.

Cons

There are still a few areas that could be improved especially building modules with AI. The learning paths also lack some personalization and there's no placement quiz feature at the moment.

“Evolving platform with strong guidance”

Pros

The platform keeps evolving with new features on a regular basis and I've found the guidance from our Customer Success Partner genuinely constructive and valuable.

Cons

One mobile app update caused quite a few issues with learner tracking. The fixes were eventually rolled out and it seems they learned from that experience for the updates that followed.

“Interactive platform”

Pros

Creating content and uploading existing files feels very easy for me and I find the platform does a really good job of automatically recommending relevant material and quizzes. The collaboration tools are excellent as well. Our members really enjoy how interactive the whole experience feels and I see it helping them stay engaged. It also comes with a thorough training platform that helps new users get up to speed.

Cons

At this point, there is very little to complain about. We have only recently started using the new skills management feature to put together a detailed skills matrix for different roles. Since we are still early in the rollout, it is too soon to judge fully but it already seems promising for mapping competencies across the organization.

“offers flexible employee training”

Pros

This platform lets us offer our employees a wide range of training courses on many different topics, available whenever they want so they can learn in their free time and build skills related to their roles as well as more personal subjects like emotional management. From the learner side, I find the tool easy to use, they can find their assigned training in just a few seconds and I see them being guided well during their first use. The integration and implementation process is also simple for us and everything can be done completely independently. As for customer support, we're fortunate to have a CSP who is available as soon as I have a question or run into an issue and who regularly checks in with us about our projects. I also rely on her as our best advisor when it comes to the platform especially around engagement, features and data analysis.

Cons

Even though improvements have been made recently, it's still a shame that the platform and especially the groups, can't be customized more. For example, we have two different brands on the platform but it's not possible for us to use two different color schemes. It's also unfortunate that there isn't an alert feature to notify us when a module stops working because some learners end up blocked in their learning paths and don't think to contact us.

“User friendly”

Pros

Regular customer support has been a real plus for me. I see the platform keeps evolving with new innovations and product developments and I also find it very user-friendly.

Cons

The Globalization translation still needs improvement so translators can spend less time reviewing and correcting the text.

“AI powered skill development tool”

Pros

It really helps me with skills development and the flexibility to adapt and create content is a big plus. I also find the AI features very practical and helpful in saving time.

Cons

Navigation can be confusing at times especially on the admin side. It still takes too long to figure out how to edit learning paths or manage the data.

“Allows custom branded learning”

Pros

This tool fits our visual identity and our company perfectly, it really feels custom-built for us. I've found everyone involved available throughout the process and they also provide plenty of tools and tutorials to help us move forward.

Cons

The Engagement Academy section is very dense and before the platform is actually created, it's hard to picture how it will work and put the content into practice.

“Interactive gamified training”

Pros

The platform's visual design is very appealing to me and I find the AI recommendations genuinely useful. I also really appreciate the level of interactivity and gamification it offers. Creating modules feels easy and I've found the support team impressively quick to respond. On top of that, the project team is available and helpful whenever I need assistance.

Cons

The image library available could be better. It's also frustrating that the standard banners can't be customized and there isn't enough flexibility to choose what should appear on the personal page, such as LinkedIn details, bio and similar elements.

“Scalable global learning solution”

Pros

One of the things we value most about this platform is how much it has evolved over time. Our group started using it back in 2017 and I've seen the features expand significantly and keep improving year after year. We also really appreciate the globalization capabilities which for an international group like ours are no longer optional but essential. On top of that, I value the ability to customize the platform so it aligns with our group identity. Finally, the support from the teams, their guidance and their availability have helped us make real progress in how we use the platform.

Cons

That said there are still two areas that would deserve further development. First, the content features are somewhat limited since they do not allow image copy-pasting and do not offer buttons for pop-ups or separate windows to display additional information. Second, videos cannot include automatically translated subtitles or voice-over in the desired language.

“structured learning platform”

Pros

Report-building and learning path creation features are what I appreciated most. I find everything very simple and quick to get used to. The platform genuinely saves me time and helps keep content organized in a clear, structured way.

Cons

Setting up a workflow to automatically provision users was fairly challenging. For our particular use case, the process ended up feeling quite heavy and not very fluid.

“excellent training and support”

Pros

Training tutorials and the overall guidance have been really valuable for me. I've also found customer support very responsive and the level of assistance throughout has been reassuring.

Cons

The interface design could be better, as it may not suit every learning style. There is also a lot of information displayed on the same page which can feel overwhelming.

“stable platform with engaging training”

Pros

it runs very reliably and users generally have no difficulty navigating or using it. The Forum is a nice feature because it lets learners participate actively which is a good way to keep them involved. The content authoring tool is easy enough for employees to pick up quickly when they need to build training courses and making quizzes is very simple. It also gives teams the ability to create engaging training materials without spending money on off-the-shelf content that usually doesn't match an organization's actual needs. On top of that, the support team is always friendly in their interactions.

Cons

As with any advanced software, there is still a learning curve before administrators really become comfortable with how everything works even though the support team is quite available when help is needed. It's also necessary to pay for access to an image bank since the built-in image selection is too limited but the cost is relatively minor.

“excellent course sharing”

Pros

Sharing training courses with learners is very easy and setting up learning paths and sessions works really well for our teams. Communication with our IT contact, our Client Success Partner, has also been a real plus since they respond quickly whenever we have a request.

Cons

Before the updates and the introduction of the "my work" section, it was more difficult for employees to get comfortable using the site.

“accessible modules and helpful support”

Pros

Using it feels easy and the support team is there when needed. The modules are well organized and the pathways are easy to access and navigate.

Cons

The visual customization is still quite limited. The AI is not fully reliable yet and makes too many mistakes. The built-in content creation tools also feel a bit weak so for some basic functions, it's necessary to rely on third-party tools.

“Personalized and high-quality support”

Pros

The personalized, high-quality support from Claire is the best and the wide range of options for creating training courses is excellent and very user-friendly.

Cons

For me, tracking statistics through the tool is not always very user friendly. It is also a shame that automated user import/export features are not included in the standard contract.

“Amazing and clear help”

Pros

Well the help I got from Claire was amazing. She gave me clear, helpful advice for managing my platform which really improved how I use it. Her knowledge and willingness to help made a significant impact.

Cons

The tool itself felt a bit inflexible to me. Plus some limitations make it hard to customize everything to our specific requirements.

“Truly outstanding customized support”

Pros

Their customized support is truly outstanding. From the very start of the project all the way to the final launch, the team has clearly and precisely answered every single one of my questions.

Cons

Honestly there is almost nothing to complain about. Every interaction I have had has gone very smoothly. If I had to pick something, I would say the platform can feel a bit complex because there are so many features and it is sometimes hard to find exactly what you need right away. But of course having all those features is also a great thing.

“user-friendly with great resources”

Pros

Its very user friendly and easy to get the hang of. The available resources like the training space and FAQ, make things much simpler and let us move forward without always having to email support.

Cons

Some useful settings are either part of a paid add-on or cannot be changed but this only affects minor aspects of the software.

“fantastic flexibility and easy reports”

Pros

The flexibility like the freedom to build and modify learning paths and the easy to use reporting are all fantastic. The online support and the consistent follow-up from our account managers are also excellent.

Cons

Honestly I have very little to share. The only minor note might be the per-license billing model but there is nothing about the actual platform itself that I would change as it works great.

“A great tool with a top-notch team”

Pros

360Learning support team, the variety of content, the platform's availability in multiple languages, the development of AI tools and the interaction between learners and coaches are all top-notch. Overall I would say it is a great tool.

Cons

I feel like the platform's layout and navigation could be improved especially when you are trying to manage multiple learning paths and different customer groups at the same time.