360Learning Reviews

“complete and versatile”

Pros

What I appreciate most is how complete and flexible this platform feels. It comes with a broad set of features that handles everything we need really well and it makes everyday work much simpler to stay on top of.

Cons

Haven't run into any negatives at this point. Everything has been working reliably and the support team has been excellent.

“Responsive support all the way!”

Pros

From the beginning to the final launch, their personalized support has been outstanding. The team responds to every question I have clearly and accurately which has been really reassuring throughout the whole process.

Cons

Honestly I don't have any real complaints. Everything has gone very well with every person I've dealt with. If I had to point out one minor thing, it would be that the platform feels a little complex at times and with so many features, it can occasionally take a bit of effort to find what I need.

“fresh design”

Pros

Right from the start, the platform feels motivating, very user-friendly and visually fresh with a modern layout. Using it is genuinely enjoyable because so many things work simplely. We especially appreciate the learning needs feature and the bottom-up learning philosophy behind it. A lot of the input comes directly from sales and flows into new training topics which is extremely important for us. Another big advantage is the Customer Success team, they are helpful, empathetic and respond very quickly.

Cons

There are really only small details that still need to be implemented by the developers. One example is that managers should also be able to view indirect teams which is currently missing but is already listed as a candidate on the roadmap. And even when a feature is not available yet, support always advises us in a very solution-oriented way. We often receive out-of-the-box suggestions that show us alternative approaches so we always feel well taken care of.

“outstanding support and product updates”

Pros

A big part of what makes this partnership work well is having such an available and committed Customer Success Manager. Their tailored support and strong understanding of the challenges we face make a real difference in the successful delivery of our projects. We also really value the regular Stadium sessions used to showcase new features. They keep us up to date on product changes and create a direct line of interaction with the product teams. It's an engaging, transparent format that brings genuine added value.

Cons

One improvement area worth mentioning is how feature requests are handled. A few suggestions that feel important to us, like stronger integration with the Live (Teams) option or the ability to set up intermediate roles for more precise access management, do not seem to be treated as priorities and are moving forward quite slowly. We hope future platform updates will reflect these user needs more clearly.

“useful support content”

Pros

Its simple design makes it very quick to get started with. The resources available to help users learn, like the training area and FAQ, make a big difference and save a lot of time since there's usually no need to email support just to keep moving forward.

Cons

A few useful settings are either only available through a paid add-on or can't be changed at all but these only affect secondary aspects of the software.

“reliable LMS for long-term training”

Pros

After nearly 10 years of using this LMS, it has genuinely improved how we handle and deliver training. The system is dependable and simple to use for both learners and admins. Adding content, monitoring progress and pulling reports are all pretty clear and manageable which has helped us save a lot of time and effort. Our team also values how accessible the platform is since people can learn whenever and wherever they need to. All in all, this LMS has made our training workflow more efficient, organized and enjoyable.

Cons

One limitation is that once content has been created, exporting it is not very simple. Early on, when we were on the basic subscription, we also had to deal with extra admin work because user registrations needed to be handled manually every month.

“excellent coaching and course creation”

Pros

Claire provides personalized, high-quality support and the platform offers plenty of options for building training courses.

Cons

Tracking statistics through the tool is not always very simple for me and it's also a shame that automation for incoming and outgoing flows is not included in the contract.

“helpful support”

Pros

The team support has been excellent and the variety of content really adds value. I also appreciate that the platform is available in several languages which makes it much more accessible. The ongoing AI development is a nice plus and the interaction between learners and coaches helps create a more engaging learning experience.

Cons

The platform ergonomics could still be improved especially when managing multiple learning paths and multiple customer groups at the same time.

“agile platform”

Pros

What really works well here is the platform's agility, the autonomy it gives us to build and adjust learning paths ourselves and reporting that's very easy to use and act on. The online support is also very reliable and the follow-up from our account managers has been genuinely helpful.

Cons

Honestly there's very little to complain about. If I had to point to something, it would maybe be the license-based pricing model but I don't have any real issue with the platform itself.

“helpful guidance & responsive support”

Pros

Working with Claire was a real plus. She gave me clear, useful guidance on managing my platform and that support has helped me get much more out of it. Her expertise and responsiveness genuinely made a noticeable difference.

Cons

Platform itself feels somewhat limited in terms of flexibility. Some of its restrictions can make it harder to tailor everything to specific needs.

“fantastic customization and quick creation”

Pros

The customization options, the quick and easy training module creation and the ability to integrate documents from many different sources are all fantastic. We also love the constant feature updates and how the team genuinely listens to our requests for new functions.

Cons

Managing different languages is a bit tricky especially without using their full Globalization solution. Also I feel like the group hierarchy could be more visual on the platform to make it easier to understand and navigate.

“Simple to use with great setup”

Pros

360Learning LMS is simple to use for both administrators and content creators. The project setup support was also excellent, with a very attentive Client Success Partner who guided us at every step and suggested valuable improvements.

Cons

The support documentation is very comprehensive but it can sometimes be difficult to find the specific answer for our situation.

“Valued the performance and support”

Pros

The platform's performance, its ease of use and the support from the provider were all things I valued.

Cons

In my opinion the business model and the usage framework were not a great fit for us as they felt a bit inflexible.

“user-friendly with a modern design”

Pros

360Learning's user-friendliness, the platform's modern design, the excellent follow-up from our client success partner and the affordable pricing are all absolutely great.

Cons

The necessary updates are quite frequent and the technical service can be a bit slow to respond to requests though we only make one or two requests per year.

“customizable learning paths but needs more basic navigation”

Pros

The ability to personalize things is a big plus. I also like the playlist style of learning paths, how groups are managed, the process for enrolling learners and the forum feature.

Cons

Some features are not very basic. My advice would be to take inspiration from existing platforms like Netflix or social media to build a more coherent and easier-to-navigate site structure for learners.

“fast course creation and great service”

Pros

Creating courses is fast with the available integrations and templates and updates are quick too. Plus the collaborative tools like comments and reactions are useful. The reporting and tracking options are also solid and the client service is very responsive. We also have a great relationship with our account manager and customer success partners.

Cons

Learner navigation and ease of use could be better. Also there is limited ability to customize the branding and overall look. We also found that some advanced reporting and automated dashboards for custom statistics are missing or are only available as a paid add-on.

“great flexibility for our training”

Pros

The wide range of features provides great flexibility for assigning training, separating users into groups and adapting the platform to our needs. Creating content is also very simple too.

Cons

Many of the platform's features are not very basic and can take some of my time to get the hang of.

“fast course creation and teamwork”

Pros

Creating courses is quick thanks to the integrations and ready-made templates and making updates doesn't take much time either. The collaboration tools, like comments and reactions, are really useful when working with others. Reporting and tracking are great overall and the client support team is responsive whenever needed. On top of that, the relationship with the account manager and customer success team has been very positive.

Cons

The learner navigation and overall usability could be better. Branding and visual customization feel somewhat limited so it's harder to fully tailor the look and feel. Some of the more advanced reporting features and automated dashboards for custom statistics are also missing, or only available as part of a paid add-on.

“powerful customization”

Pros

Customization is a real strong point and creating training modules is quick and easy. It also connects well with multiple document sources, the features keep improving over time and feedback or requests for new developments are clearly being taken into account.

Cons

Language management still has limits outside the globalization solution and the group hierarchy could be displayed in a more visual way on the platform.

“Strong support with simple interface”

Pros

It is easy to use, the interface feels well designed, the follow-up from the customer success partners is great and the pricing stays affordable.

Cons

It does need updates from time to time. Technical support can also be a bit slow on certain requests even if we only contact them once or twice a year.