360Learning Reviews

Pros

The personalized, high-quality support from Claire is the best and the wide range of options for creating training courses is excellent and very user-friendly.

Cons

For me, tracking statistics through the tool is not always very user friendly. It is also a shame that automated user import/export features are not included in the standard contract.

Pros

Well the help I got from Claire was amazing. She gave me clear, helpful advice for managing my platform which really improved how I use it. Her knowledge and willingness to help made a significant impact.

Cons

The tool itself felt a bit inflexible to me. Plus some limitations make it hard to customize everything to our specific requirements.

Pros

Their customized support is truly outstanding. From the very start of the project all the way to the final launch, the team has clearly and precisely answered every single one of my questions.

Cons

Honestly there is almost nothing to complain about. Every interaction I have had has gone very smoothly. If I had to pick something, I would say the platform can feel a bit complex because there are so many features and it is sometimes hard to find exactly what you need right away. But of course having all those features is also a great thing.

Pros

Its very user friendly and easy to get the hang of. The available resources like the training space and FAQ, make things much simpler and let us move forward without always having to email support.

Cons

Some useful settings are either part of a paid add-on or cannot be changed but this only affects minor aspects of the software.

Pros

The flexibility like the freedom to build and modify learning paths and the easy to use reporting are all fantastic. The online support and the consistent follow-up from our account managers are also excellent.

Cons

Honestly I have very little to share. The only minor note might be the per-license billing model but there is nothing about the actual platform itself that I would change as it works great.

Pros

360Learning support team, the variety of content, the platform's availability in multiple languages, the development of AI tools and the interaction between learners and coaches are all top-notch. Overall I would say it is a great tool.

Cons

I feel like the platform's layout and navigation could be improved especially when you are trying to manage multiple learning paths and different customer groups at the same time.

Pros

The customization options, the quick and easy training module creation and the ability to integrate documents from many different sources are all fantastic. We also love the constant feature updates and how the team genuinely listens to our requests for new functions.

Cons

Managing different languages is a bit tricky especially without using their full Globalization solution. Also I feel like the group hierarchy could be more visual on the platform to make it easier to understand and navigate.

Pros

360Learning LMS is simple to use for both administrators and content creators. The project setup support was also excellent, with a very attentive Client Success Partner who guided us at every step and suggested valuable improvements.

Cons

The support documentation is very comprehensive but it can sometimes be difficult to find the specific answer for our situation.

Pros

The platform's performance, its ease of use and the support from the provider were all things I valued.

Cons

In my opinion the business model and the usage framework were not a great fit for us as they felt a bit inflexible.

Pros

360Learning's user-friendliness, the platform's modern design, the excellent follow-up from our client success partner and the affordable pricing are all absolutely great.

Cons

The necessary updates are quite frequent and the technical service can be a bit slow to respond to requests though we only make one or two requests per year.

Pros

The ability to personalize things is a big plus. I also like the playlist style of learning paths, how groups are managed, the process for enrolling learners and the forum feature.

Cons

Some features are not very basic. My advice would be to take inspiration from existing platforms like Netflix or social media to build a more coherent and easier-to-navigate site structure for learners.

Pros

Creating courses is fast with the available integrations and templates and updates are quick too. Plus the collaborative tools like comments and reactions are useful. The reporting and tracking options are also solid and the client service is very responsive. We also have a great relationship with our account manager and customer success partners.

Cons

Learner navigation and ease of use could be better. Also there is limited ability to customize the branding and overall look. We also found that some advanced reporting and automated dashboards for custom statistics are missing or are only available as a paid add-on.

Pros

The wide range of features provides great flexibility for assigning training, separating users into groups and adapting the platform to our needs. Creating content is also very simple too.

Cons

Many of the platform's features are not very basic and can take some of my time to get the hang of.

Pros

We can completely customize our URL and add our own branding which is great. Moving between different learning paths and modules is simple and smooth too and the statistics are presented in a beautiful, comprehensive and incredibly simple way.

Cons

Our employees sometimes struggle to understand how groups and forums work but the tutorials provided by it do help solve this problem.

Pros

The platform's design is pretty basic and user-friendly. We also love the AI-assisted content creation, the powerful translation features and the outstanding guidance from our Customer Success Manager. Overall it is a fantastic all-around experience.

Cons

If I had to pick one thing I did not like, it would be the current lack of the cognitive AI that one of your competitors uses to gamify their training paths.

Pros

360Learning platform is thoughtfully designed to be simple and easy for both administrators and learners to use.

Cons

The mobile interface is not as smooth as the desktop version. Sometimes features stop working temporarily without a clear reason like stuck loading screens, inaccessible modules or display errors. These small bugs can disrupt daily management and frustrate learners.

Pros

The overall strategic support was excellent, helping us define our goals and organization and the onboarding from the CSM team was very helpful.

Cons

Well the layout is not always the easiest to understand which sometimes leads to mistakes when we are trying to navigate through the platform.

Pros

360Learning customer service is particularly outstanding. The support team is responsive, helpful and always available to answer my questions. Every time I have needed help, I have gotten a clear and quick response which has let me move forward with my training projects with confidence.

Cons

Some parts of the interface are not very visible because certain buttons and options are grayed out by default. They only become clear when you hover over them which can be confusing for users. We would also love the ability to add a chatbot to the Q&A section. This would help by automatically answering our learners most frequent questions, saving everyone time.

Pros

The client service we receive when we purchase a full license not just the Team plan is excellent. We also love the sheer simplicity of creating content and the frequent, helpful platform updates.

Cons

It is pretty expensive. On top of that it is not easy to switch to another LMS because it is not SCORM-compliant which locks you in. Also the CRM is not properly filled out by the sales team and they often try to find workarounds when a direct path is closed. In a strange way we could almost take that persistent creativity as a compliment, even if it is frustrating.

Pros

One thing I really like is the follow-up from the team! I also love the platform's community aspect, the tutorials and how easy it is to build modules.

Cons

The learner interface is not simple to navigate at first.