Absorb LMS Reviews

“I love the support !!

Pros

I've found the support team to be genuinely knowledgeable and incredibly fast to reply. Whenever they run into something unfamiliar, they don't throw up their hands, instead they roll up their sleeves, investigate thoroughly and come up with inventive fixes to get us back on track.

Cons

I haven't hit any major problems so far but since we aren't actively using the platform right now my view could shift once we start testing it more thoroughly and rely on it day to day.

“user friendly tool with best support team

Pros

I love this software and I genuinely find the interface very user-friendly. Whenever problems crop up, their support team gets back to me fast with practical fixes. After using several other LMS options, this one really shines for its excellent customer service and the simplest, cleanest interface to work in.

Cons

The reporting tools could use a serious upgrade. When I try to generate reports across all courses, there isn't an option to filter down to only mandatory trainings and see exactly who completed each one. What I want is a simple report that lists course title, employee name and their completion status with dates. At the moment the output is cluttered and tough to parse. Also, the 'export all enrollment data' feature dumps far more fields than I need when I'm only tracking basic completions. A much cleaner, more targeted set of reporting choices would make my life a lot easier.

“Absolutely Loved Using This

Pros

When we rolled out our eLearning program, the onboarding flow felt incredibly smooth. Both administrators and learners say the interface is very easy to use. I am impressed by the reporting tools and how easily we can assign courses and monitor trainees' progress without any issue.

Cons

It would be great if users could reset their own PINs when they forget them, I feel adding a self-service PIN reset option would make things much more convenient for everyone.

“Familiar & simple to work with

Pros

Having used other LMS platforms, the layout feels natural from the first time I log in, it's easy to find what I need. I'm able to upload course content, generate reports and assign trainings without hunting through support docs, everything behaves in a logical, predictable way.

Cons

I'm frustrated by the lack of customization, it feels restrictive when I need to schedule varying start times for multi-day, instructor-led sessions. On top of that, I want more automation, for example, the ability to auto-enroll learners using dynamic groups would save me from manually managing every enrollment.

“Full control but hard to use

Pros

I can easyly tweak every setting, set up multiple groups and upload all of my own training materials.

Cons

the interface could be friendlier and less visually taxing and I find several workflows and such as adding courses and registering users and need simplification because they feel unnecessarily complex.

“Strong reports, nice for learners

Pros

I am really impressed by the reporting tools and the overall learner experience they provide. There are a handful of small areas that could be refined to make it even better but overall I'm genuinely delighted with the software and the support team we've had.

Cons

I'd love the ability to tweak the homepage more, it currently feels quite restrictive and doesn't let us personalize it the way we'd like. Additionally there's no option to view how many students missed our sessions, being able to track no-shows would be incredibly useful for managing attendance.

“Excellent platform with great design

Pros

level of customization lets me shape exactly how learners engage with the material, giving me full control over the experience. The system is very snappy and everything updates instantly, so I can see the results of my edits right away. We moved all of our online training onto this platform recently and to be honest, I am really pleased with how well it's performing so far!

Cons

I wish the essential LMS features we rely on were a bit more mature, since some of the capabilities we need aren't fully there yet. That being said, the team is actively working on improvements and genuinely listens to our input, which I find refreshing and encouraging.

“Strong yet simple and cheap

Pros

I am genuinely impressed by how capable this platform is. It crams a huge range of features into an interface that's both interactive and affordable.

Cons

Getting up to speed took a while because we're still fairly new to the platform. I'd love to see greater customization options for the public dashboard's layout and appearance.

“Absorb has been an excellent LMS software.

Pros

Absorb has many different reports that can be pulled and user data can be extracted as well. We invested in integrating with our HRIS software, which allows us to bring in multiple fields and helps in our reporting. The support we receive from our CSM, Jason May, has been outstanding. He is prompt with his replies with clear and concise content. General support has also been helpful to resolve any issues.

Cons

Retrieving data. Wait a few seconds and try to cut or copy again.

“My overall experience with Absorb has been great!

Pros

Absorb is very user-friendly. The ability to run reports that allow us to track a learner's progress easily is one of the reasons why we chose Absorb as our LMS platform.

Cons

I can't think of anything that I don't like about Absorb LMS. We have had a few technical difficulties here and there, but the Absorb team has always provided a solution.

“Powerful tool with A+ support

Pros

Truthfully, the number one thing I love about Absorb LMS is working with Melissa Wu! I can't put into words how incredibly knowledgeable she is, responsive, and willing to help. And this level of support doesn't end with her -- Sasha and Brad have also been incredible help throughout the process. Beyond incredible support, we also have loved working with the platform. I enjoy that there are frequent updates to improve the interface continuously.

Cons

I think the only thing I have a hold up on are some things pertaining to course creation and template design. Overall, I think they're incredible. But there may be a few areas for improvement:- The ability to switch template's departments after they are created. I've had to rebuild a few times since we're in development and making the system work best for our use cases. - In course development, it almost seems a little clunky when you have to open all menu items from the top to edit. I recognize why they're hidden, but just a suggestion.

“Absorb is a great application for controlling learning management.

Pros

Our CSM Melissa Wu has been great in facilitating our use of Absorb. She passes along pertinent updates and efficiently answers any questions or concerns.

Cons

There's not anything I dislike about Absorb.

“Whelen Loves Absorb LMS and our CSM Melissa Wu!

Pros

1) Breadth and depth of features/functions; it serves every use case. 2) Melissa Wu is an exceptional CSM; responsive, knowledgeable, and fun to work with!

Cons

1) Not a terrible thing, but the pre-defined Administrator roles could be explained better, and more specific pre-defined roles would be helpful.

“Game Changer

Pros

The team helping us is highly knowledgeable about their product, incredibly responsive, and goes out of their way to find solutions to issues that are unfamiliar to them.

Cons

So far, I have not encountered any areas of the Absorb LMS that I dislike. Presently we are not actively using the software, so this may be a question for later on.

“Great Client Support Service!

Pros

I love how easy Absorb is to navigate and use. When there is something I am struggling with, Absorb support is always quick to respond and provide a solution. Compared to other LMS' I believe Absorb has the best support and is the easiest to navigate.

Cons

I think the reporting feature could be better. When pulling reports for all courses, I think it would be helpful to filter it so you can pull a report of just the mandatory courses and complete/not complete for employees. It would be helpful to just be able to report on course-->name of employee --> completed/not completed (with the date of completion). I think there are cleaner ways to be able to pull reports and gather course data. It would be helpful to be able to pull a cleaner report that is easier to read without having to pull "export all enrollment data" and have a report with a lot of information that isnt useful to us.

“We Loved Every Minute!

Pros

Absorb was the first LMS we used after launching our eLearning program. Onboarding was very smooth and the site is extremely intuitive for both Admins and Users.We love the reporting options and the ease with which we can assign and track training.

Cons

If I could change one thing it would be to give users the ability to reset a PIN number when they forget it.

“Absorb is great and the Customer Support is fantastic

Pros

The Customer Support. Absorb has an excellent infrastructure to help its clients meet their training needs. They have the Absorb Academy, ideal for learning the product, and the Absorb Help Center, where you can learn about one-off issues. Most of all, our Client Success Manager, Joel has been great in keeping us know about different products and iterations of the LMS.

Cons

It has some bugs, and it can feel like it takes a little bit of time to get software solutions like the manager experience.

“Couldn't be happier!

Pros

Unparalleled support. In addition to the product itself being amazing, the consistently outstanding customer service we have experienced is unmatched.

Cons

I honestly can't think of something I dislike.

“Great partners for small business

Pros

I appreciate the power of the Absorb platform. It has a lot of functionality yet is easy to use and affordable.

Cons

We are still relatively new users, and the learning curve has taken some time. I do wish there was a bit more flexibility in the design of the public dashboard.

“Absorb LMS review

Pros

Absorb LMS is flexible and constantly improving, with a variety of features and a great content library. The intelligence search feature enhances course search, and it comes with many integrations for seamless communication with external environments.

Cons

Configuration setup can be time-consuming. Course organization could be improved, and the system requires users to create modules for data import.