Absorb LMS Reviews

“clunky admin side with pointless steps is frustrating

Pros

Found it to be quite user-friendly. The features make sense right away, whether you're an admin setting things up or just an employee taking courses. It's a solid choice if your company is new to using an LMS regardless of size.

Cons

The admin side has some features that feel complex. Several functions require extra steps that seem pointless and really slow me down when I'm trying to get work done. There are filters available for drilling down into data but using them feels awkward.

“Lets me complete courses at my own pace

Pros

Being able to complete courses at my own pace is a plus and it's great that they count toward my continuing education requirements.

Cons

Sometimes I run into issues getting courses to load properly though that might just be our store's internet connection acting up.

“Cooperative customer support team

Pros

It has a clean interface which has been a lifesaver since I'm not particularly tech-savvy. Whenever I've hit a roadblock, the support team has been cooperative and they're always available when needed. My customer success manager has been instrumental in helping me grow my business and I genuinely hope to meet them face-to-face someday!

Cons

The offline functionality does have room for improvement. I rarely hear complaints from customers about it maybe once in a blue moon and it's never a major issue but improvements would be welcome.

“Bugs and glitches

Pros

The system excels at monitoring employee development and their customer support team is outstanding. Even our less tech-savvy staff members find it easy to log their progress and stay on top of company mandates.

Cons

Setting it up took way longer than expected and we're still dealing with bugs and glitches. We have pretty specific tracking requirements and even though they assured us this could handle it, we keep running into data accuracy issues and problems that pop up later.

“Terrible experience with support staff

Pros

Page loading times stayed consistently fast even when our user count grew significantly.

Cons

The support is absolutely terrible and they clearly don't care about customers. It took them 33 days to fix a major reporting issue (they told me to do it manually while waiting) and I just found out it's still not completely resolved. The waiting game continues. I also had a critical system problem that brought everything to a halt and it took several days just to hear back from them. While the software seems solid on the surface, most features fall short when you actually try to use them. I've had to create countless workarounds just to make it somewhat usable for my team.

“Detailed assessment features

Pros

It's quite easy to use and customer support team is friendly. What I appreciate most are the assessment features, they're comprehensive and make evaluating everything much easier.

Cons

Reporting features feel somewhat limited though I hear the BI module might expand these capabilities.

“So many helpful features

Pros

The interface feels really logical and it's packed with helpful features that anyone can figure out. It takes all the hurdles out of organizing training sessions and the automation guides learners through each step.

Cons

Could really use a built-in content creation feature

“They actually care about customers!!

Pros

Their team has been incredible to work with! From my initial sales contact to the account executive who closed our deal and especially my customer success manager, everyone genuinely cares about what they're doing. You can really feel their passion for the product and it shows in every interaction.

Cons

Video loading problems my learners experienced turned out to be on my end, not the platform's fault. My support rep was really nice about pointing this out but it would've been helpful if there was some kind of automatic notification to let me know the issue was with my video file rather than the system.

“Can upload all kinds of files

Pros

I can upload all sorts of files and courses without any problems. My previous platform made it really difficult to mix SCORM files with videos and PDFs but this one handles everything well.

Cons

We ran into some problems at first with translation for less common languages though most of those have been sorted out and work much better now. Arabic still displays in the wrong direction though.

“Smooth integration

Pros

Integration with third-party content works flawlessly. Customer support is exceptional. I have one dedicated contact who's very responsive and always gets back to me quickly. It's simple and customization options are extensive. This system has far more capabilities than we're currently utilizing.

Cons

The messaging system doesn't let you customize the actual content based on departments. You can only change contact info. I also find the User Import/Update process a bit clunky, though that might just be me getting used to it.

“Affordable LMS

Pros

The value this platform offers is amazing. It's one of the most reasonably priced LMS options out there without sacrificing quality. You get all the features you'd expect from a premium system but at a fraction of the cost. The interface is friendly so there's practically no learning curve involved. Our entire team was up and running much faster than we anticipated with a brand new system implementation.

Cons

Had one day where everything went down this year, which definitely wasn't great.

“Impressive e-commerce features

Pros

E-commerce features really work well for us and I love how the course recommendations are set up similar to Netflix.

Cons

Having to rely on third-party tools for content creation is a bit frustrating since the built-in options are pretty limited beyond basic assessments. While uploading external courses works fine, it would be much more convenient to have everything integrated in one place rather than juggling multiple platforms.

“Great support

Pros

Customer support has been great! Right from day one of implementation, we got assigned a client success manager who's been an incredible resource for our team.

Cons

While the reporting features are pretty comprehensive, we quickly figured out we needed something even more powerful for our needs. Fortunately, our customer success manager helped us get the Business Intelligence add-on working, which gave us exactly what we were after! Just heads up that this upgrade does come with additional costs.

“Amazing design

Pros

The layout and design really stand out to me. We managed to completely brand the portal so it matches our company's look perfectly and I love that we could even customize the buttons with our own terminology.

Cons

Setting up all the admin roles and permissions took some time since there are so many customization options. I kept going back and forth on who should have access to what.

“Needs an attractive interface

Pros

I find this system easy to use and can usually locate what I need without much trouble. It's been really helpful for signing up for virtual training sessions that I can complete on my own schedule, plus it does a nice job tracking my progress.

Cons

The interface could definitely use a visual upgrade. I've run into some strange problems with calendar invitations that were annoying.

“Customizable platform

Pros

I really appreciate how we can customize our elearning platform to match our brand identity. The ability to organize lessons by due dates and topics makes everything so much more manageable and generating completion reports has been useful for tracking progress.

Cons

File upload problems have been frustrating for us. We can't get certain file types into the document library, which delays our coaches from accessing training materials they need each week. Our supervisors end up without the resources they need to run there weekly meetings effectively.

“Makes my job easier

Pros

Its simple to handle and makes my job as a customer service trainer so much easier. My students consistently praise how convenient everything is, which means less time explaining the platform and more time focused on actual learning.

Cons

Audio quality occasionally dips below expectations, though this usually gets resolved with some troubleshooting.

“Very helpful team

Pros

Very helpful team. Whenever I hit a roadblock, Romain or someone from support jumps in immediately with a smile and gets me sorted out. Doesn't matter if I'm having user issues or interface questions, they're always there.

Cons

Can't think of anything negative to mention.

“Brings everything together

Pros

The way it brings together various elements and quizzes within video content is really impressive.

Cons

Nothing really bothers me about using this tool

“Userfriendly right from the start

Pros

Interface is pretty userfriendly even when you're just starting out.

Cons

The multi-page training setup confuses users since they don't realize there are additional pages. Moving the "Next" button from the top to the bottom of the screen would make it much more visible and solve this issue.